With experience in the profession, coming to Spices Garden, you will feel the typical flavors of Hanoi through the above dishes, you will enjoy a traditional meal "authentic" of Hanoi people with full of rice - meat - fish - vegetable soup. Hanoi with the world-famous La Vong fish cake, coming to the restaurant, you will also enjoy Metropole style fish cake, still golden fish cake pieces, small vermicelli leaves, chopped onions, dill, but processed according to the restaurant's own method will bring you new flavors compared to La Vong fish cake but no less delicious. People often say that coming to Hanoi without eating pho is considered not to have been to Hanoi, and the traditional beef pho of Hanoi people is also an indispensable dish on the restaurant's menu, and is also chosen by many diners. In addition, the restaurant also has many typical dishes of Vietnamese people according to regions.
After finishing your meal, you can have dessert with a pot of hot tea of premium traditional teas prepared by the restaurant, along with traditional Vietnamese cakes.
Restaurants have two main forms of customer service: "set menu" (pre-priced menu) and "à la carte" (a la carte menu).
* Set menu
Any guest coming to Ba Mien is introduced to both types of menus and depending on their preferences, they can choose the type they want. Choosing a set menu (including the lunch menu), guests will be served appetizers, soups, main dishes and desserts. In addition, guests choosing a set menu will also receive a free cup of tea or coffee after their meal. The set menu makes it easier for both the kitchen and staff to serve and also saves time for guests. That is why the set menu is the choice of group guests ordering food at the restaurant. Sets are often chosen because of their reasonable prices.
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* A la carte
The restaurant's a la carte menu has more than 200 dishes divided into many categories: appetizers (salads and salads), main courses (pork, beef, chicken, birds and seafood), soups, desserts and even dishes for dieters. Customers who choose the a la carte menu will have to wait for the chef to prepare for about 15-20 minutes. During this time, the restaurant will serve customers a free dish that changes daily, which can be fried cakes with shrimp and meat filling, chicken filling, spring rolls with shrimp filling, vegetable filling... After a few minutes, the dishes ordered by the customer will be brought out. Between dishes, the waiter will change the cutlery to suit each dish.
.5 Service style
The staff is the face of the restaurant, the bridge between the customers and the restaurant. Therefore, if the restaurant wants to welcome customers back, it must have a staff with good professional skills, polite service attitude, truly attentive customer care, and know how to create a friendly atmosphere when communicating with customers.
As a restaurant belonging to a top five-star hotel, the restaurant always focuses on training and developing the skills of its staff. Professionalism, friendliness and openness are easily recognized in the staff of Spices Garden restaurant.
Regarding the issue of staff uniforms: The appearance of the uniform leaves a deep impression on customers. A clean and neat uniform will create a neat and tidy image for the restaurant. On the contrary, if it is wrinkled and smelly, it will not leave a good impression on customers because the uniform reflects the good and bad of the entire restaurant's operations, so customers may come back next time or never come back again. The uniform must be tailored to fit, too tight will limit movement, on the contrary, if it is loose, it will be cumbersome, making the movements inaccurate. Shoes play an important part.
The appearance should always be clean, and the heels should not be too high to ensure work safety (no more than 3 cm). Usually, at the restaurant, the staff will wear shoes that the hotel has specially ordered for its staff to ensure health as well as suitability for the specifics of the job. As a luxury restaurant affiliated with a famous hotel, the restaurant staff's uniforms also match the luxury and politeness of the restaurant.
-Receptionist uniform: Black skirt, black shirt.
- Uniform for female waiters: Black tube skirt, orange shirt
- Uniform for male waiters: Black pants, white shirt.
2.3.2.4. Hilton Hotel
2.3.3.1 General introduction to Ba Mien restaurant in Hilton Hanoi Opera hotel
In 2000, Hilton Hanoi Opera International Asia Pacific awarded the title "Hotel with the largest growth in food and beverage revenue" to Hilton Hanoi Opera Hotel.
In addition to the airy space and unique architectural style, Ba Mien restaurant leaves an unforgettable impression on visitors from near and far due to the quality of the dishes and reasonable service prices. Achieving this title is a great success of the hotel. This is the effort of the hotel staff in general and the greatest credit still belongs to the food and beverage staff in particular.
Continuing that tradition, today the food and beverage department in general and Ba Mien restaurant in particular always contribute a significant part of the hotel's revenue. In 2009, Ba Mien restaurant upgraded its space and menu system, so business activities have changed significantly. In 2013, Ba Mien restaurant alone served 25,053 guests, achieving revenue of $10,983,480, exceeding the target of $803,680.
Target audience:
The restaurant's customers are of all nationalities, and are those who want to explore Vietnamese cuisine and have high spending power. The restaurant's customers mainly come from three sources: hotel guests, tour groups from travel agencies, and individual guests, of which hotel guests account for a significant proportion and bring in the main source of revenue for the restaurant. Therefore, like the hotel, the restaurant's main customers are the North American, European, and Japanese markets.
.1 Space layout style and technical facilities
If the processing area is the production area, the service area is the sales area and the face of the food and beverage business, so it is very important, especially for a large hotel like Hilton Hanoi Opera. Customers coming to Hilton Hanoi Opera not only want to be served delicious dishes with unique flavors but also expect perfect service quality, a cozy but stylish space.
Realizing this, the hotel management invested in building Ba Mien restaurant with a very unique style that still creates a cozy, close-to-nature feeling. Ba Mien restaurant is designed like a giant greenhouse with two main colors: wood and green of rice leaves and banana leaves. Even along the corridor, on each table are green rice squares and napkins of the same color, creating a pleasant, fresh, and vibrant space. One-third of the restaurant's area with a white glass roof has taken advantage of natural sunlight, giving the restaurant a very unique style. Besides the main table and chair area in the middle of the restaurant, divided into 3 areas, there is also an area designed with an S-shaped curve running from the bar to near the end of the restaurant, creating a soft curve in the architecture of Ba Mien. If you come to the restaurant and want to find a private space that is both cozy and luxurious to enjoy dinner and
To discuss work, the two large "VIP" rooms and the "small" VIP rooms are your choice. In addition, the restaurant also has a terrace area (outdoor patio) with a bar, a private sound system, a space in harmony with nature and a row of banana trees running along the corridor. This place is very suitable for diners who, after dinner in the restaurant, can come here to enjoy a little whisky with gentle, melodious music and watch the streets of Hanoi at night.
.2 Restaurant product and menu policy
It is truly an interesting experience when guests choose Hilton Hanoi Opera as a place to rest. Regarding drinks, on average, a drink such as fruit juice or smoothie or coffee at the restaurant costs from $4 to $8, wine sold by the glass ranges from $5 to $10 depending on the type.
Regarding food, on average, a light meal such as pho, fried noodles, fried rice costs from $7 to $10, and a la carte lunch or dinner costs from $15 to $50. It can be seen that such prices for a five-star hotel are reasonable and acceptable.
Ba Mien Restaurant prides itself on being a special restaurant. This is different from the neighboring Chez Manon restaurant because the restaurant has its own standards for welcoming and serving guests. The restaurant has its own “hostess” (receptionist) who leads guests into the restaurant and identifies special requests from guests.
Restaurants have two main forms of customer service: "set menu" (pre-priced menu) and "à la carte" (a la carte menu).
* Set menu
Any guest coming to Ba Mien will be introduced to both types of menus and depending on their preferences, they can choose the type they want. Choose a set menu (including the lunch menu), guests will be served appetizers, soups,
main course and dessert. In addition, guests choosing the set menu also get a free cup of tea or coffee after the meal. The set menu makes it easier for both the kitchen and staff to serve and also saves time for guests. That is why the set menu is the choice of group guests ordering food at the restaurant. The $30, $32 and $40 sets are the most popular choices due to their reasonable prices.
* A la carte
The restaurant's a la carte menu has more than 200 dishes divided into many categories: appetizers (salads and salads), main dishes (pork, beef, chicken, birds and seafood), soups, desserts and even dishes for dieters. Customers who choose the a la carte menu will have to wait for the chef to prepare it for about 15-20 minutes. During this time, the restaurant will serve customers "complimentary food" (free dishes) that change daily, which can be fried cakes with shrimp and meat filling, chicken filling, spring rolls with shrimp filling, vegetable filling... After a few minutes, the customer's ordered dishes are brought out. Between dishes, the waiters will change the cutlery to suit each dish. When the customer finishes the dessert, the restaurant will give the customer a type of biscuit made by the pastry chef as a thank you for those who trust and love Ba Mien. Finally, when the customer calls to pay, the staff will bring the bill to the customer and bring ginger candy, a candy that is very popular with foreigners.
Ba Mien Restaurant serves a variety of menus, suitable for the needs of each type of customer. The restaurant serves lunch from 11:30 to 14:00 and dinner from 18:00 to 22:00. In addition, from 14:00 to 18:00 the restaurant serves drinks and snacks. For lunch from Monday to Friday, the restaurant has a "Business set lunch menu" (Office lunch menu) priced at
240,000 VND for diners with little time. The lunch set menu also includes appetizers, main dishes served with rice and mixed vegetables, and dessert.
and is changed daily. In addition to the lunch set menu, the restaurant also has 7 other set menus (pre-priced menus) with prices of 600,000 VND, 650,000 VND, 80,000 VND, 1,100,000 VND, 1,500,000 VND, 2,000,000 VND
and 2,500,000 VND to meet the diverse needs of customers. Groups often order large quantities of food or choose a set menu for the restaurant to easily serve. In addition to the set menu, "à la carte" (a la carte menu) will give diners more choices with dishes typical of the 3 regions of North, Central and South. Another special thing at Ba Mien restaurant is that for only 1,000,000 ++ VND, diners will enjoy the "Wine flight" menu (a set menu with many types of wine) including more than 10 famous wines from famous wine countries in the world such as France, Spain, Scotland, Russia, Italy...
True to the name of the restaurant Ba Mien, coming here, diners will enjoy the quintessence of cuisine from the three regions of North, Central and South with authentic flavors and eye-catching, impressive presentation.
The northern part of the country is heavily influenced by its geographical proximity to China. It is also the only region of Vietnam with four distinct seasons, which influences seasonal dishes. Northern food tends to be milder and lighter than other parts of the country.
Central Vietnamese cuisine is considered the most culturally influenced by Hue royal cuisine. The food is often spicy and rich in flavor.
Southern cuisine is the most diverse of the three regions, with a wide variety of vegetables, grains, and seafood. Southern cuisine has developed a blend of French, Cambodian, and Thai influences to create its own unique flavor. Southern food is richer in spices, spicier, more tropical, and sometimes sweeter than Northern food. Before ordering, diners are always offered
Providing the above information makes it easier for customers to choose the dish that best suits their taste.
It can be said that, leaning against a famous French architectural building in the heart of Hanoi, Ba Mien restaurant is like a modern girl shy in the traditional features of the Vietnamese people, and each journey with her brings us a unique discovery from the cuisine of the three regions of North - Central - South of the country of Lieu Lang. With the skillful hands and creativity of talented chefs, Ba Mien seems to take diners to the entire length of the country, from the Northern Delta with dishes that have an elegant appearance like the elegant Hanoi girls, to the beloved land of Hue with dishes that have a delicate and profound spicy taste like the Hue girls, to the distant South with dishes that are full of passionate flavors like the feelings of the girls of the river region.
.3 Service style
All staff of Ba Mien restaurant can communicate well in English with customers and have a very professional service style. They are all young people, the oldest was born in 1978 and the youngest was born in 1988, that is why Ba Mien staff work enthusiastically and dynamically, bringing customers the most satisfaction.
Ba Mien Restaurant has a total of 24 members, 1 manager, 1 supervisor, 3 team leaders and 19 employees, including 4 apprentices. All members are able to communicate confidently with customers in English. In addition to the 4 apprentices who are being trained, the remaining employees are able to receive customer requests. The restaurant's service staff is very young. Therefore, everyone is very enthusiastic and dynamic in their work, combined with the hospitality and friendliness of the Vietnamese people, making customers coming to Ba Mien feel friendly and comfortable like at home.