PL 42: Assessment of the current status of factors affecting sustainable tourism development of the locality from provincial tourism management officials
With 1 being very low and 5 being very high on the Likert scale. Survey results on 102 provincial management officials.
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Responsibility of the government local authority | 4 | 18 | 11 | 58 | 11 | 3.53 | 0.73 |
Local people's awareness direction | 8 | 16 | 25 | 43 | 10 | 3.30 | 0.80 |
Awareness of tourists | 5 | 23 | 53 | 8 | 13 | 3.01 | 0.91 |
Responsibility of businesses tourism industry | 5 | 41 | 45 | 11 | 0 | 2.61 | 0.75 |
Training and education of staff, businesses and local people | 7 | 52 | 23 | 14 | 6 | 2.61 | 0.91 |
Security work, urban order in tourist areas and spots | 0 | 7 | 81 | 12 | 2 | 3.09 | 0.51 |
Planning work, identifying key tourist areas and spots point | 7 | 24 | 60 | 11 | 0 | 2.74 | 0.74 |
Coordination between state management agencies in implementing goals DL development | 0 | 90 | 6 | 6 | 0 | 2.18 | 0.52 |
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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Theoretical and Practical Basis for Sustainable Tourism Development -
Experiences Learned for Sustainable Tourism Development in Ba Ria - Vung Tau -
Solutions for sustainable tourism development in the Central Highlands - 23 -
Theoretical Basis and Practical Experience on Sustainable Tourism Development of a Provincial Locality

Source: Author's investigation
4.7. Assessment of the quality of sustainable tourism development factors in Nghe An province from provincial tourism management officials
PL 43: Assessment of the quality of sustainable tourism development factors in Nghe An province from provincial tourism management officials
With 1 being very low and 5 being very high on the Likert scale. Survey results on 102 provincial management officials.
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Facilities for tourism | 10 | 10 | 59 | 20 | 3 | 2.96 | 0.90 |
Quality of human resources DL | 8 | 12 | 64 | 10 | 8 | 2.98 | 0.92 |
Management level of tourism enterprises | 12 | 16 | 61 | 11 | 2 | 2.76 | 0.87 |
Promotion and advertising of tourism Conscious | 34 | 45 | 18 | 2 | 3 | 1.97 | 0.93 |
Promotional work of businesses tourism industry | 2 | 65 | 24 | 3 | 8 | 2.51 | 0.91 |
Investment policy and investment attraction of the Province for industry infrastructure Tourism | 13 | 77 | 0 | 10 | 2 | 2.13 | 0.83 |
Policy on renovation and upgrading of historical and cultural works and relics of the province | 32 | 59 | 7 | 2 | 2 | 1.85 | 0.79 |
Quality of development policies Sustainable Tourism Development | 13 | 23 | 61 | 3 | 2 | 2.59 | 0.83 |
Security work is very safe. tourist areas | 2 | 1 | 19 | 77 | 3 | 3.77 | 0.62 |
Community participation into environmental protection and tourism development | 2 | 14 | 74 | 10 | 2 | 2.96 | 0.63 |
Tourist attitudes and awareness | 0 | 14 | 63 | 19 | 6 | 3.17 | 0.73 |
Source: Author's investigation
4.8. Assessment of the impact of Tourism on the economy, society and environment of Nghe An
With 1 being very low and 5 being very high on the Likert scale. Survey results on 102 provincial management officials.
PL 44: Assessment of the economic, social and environmental impacts of Tourism
Nghe An school
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
The Impact of Tourism on the Economic Development of the Province | 5 | 12 | 73 | 8 | 4 | 2.94 | 0.74 |
The Impact of Tourism on Development culture and society of the province | 0 | 81 | 17 | 4 | 0 | 2.25 | 0.52 |
The Impact of Tourism on Environmental Protection | 25 | 53 | 17 | 7 | 0 | 2.06 | 0.83 |
Quality of sustainable tourism development stability of Nghe An province | 5 | 12 | 73 | 8 | 4 | 2.94 | 0.74 |
Source: Author's investigation
4.9. Evaluation of tourism development advantages in Nghe An
With 1 being very low and 5 being very high on the Likert scale. Survey results on 102 provincial management officials.
PL 45: Evaluation of tourism development advantages in Nghe An
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Hotels and restaurants | 0 | 0 | 15 | 75 | 15 | 4.00 | 0.54 |
Convenience of transportation | 5 | 21 | 61 | 18 | 0 | 2.88 | 0.74 |
Beach | 7 | 50 | 30 | 18 | 0 | 2.56 | 0.85 |
The appeal of the ecological environment | 8 | 16 | 25 | 43 | 10 | 3.30 | 0.81 |
Environmental sanitation | 15 | 49 | 30 | 9 | 2 | 2.37 | 0.90 |
Security and safety | 8 | 12 | 73 | 8 | 4 | 2.89 | 0.80 |
System of historical and cultural relics | 5 | 12 | 73 | 8 | 4 | 2.94 | 0.74 |
The appeal of food and culture cuisine | 5 | 12 | 76 | 10 | 2 | 2.92 | 0.69 |
People's attitudes | 0 | 81 | 22 | 2 | 0 | 2.25 | 0.48 |
Source: Author's investigation
4.10. Evaluate the quality of work related to the development and implementation of tourism development goals of Nghe An province in the past 5 years.
With 1 being very low and 5 being very high on the Likert scale. Survey results on 102 provincial management officials.
PL 46: Quality of work related to building and implementing tourism development goals of Nghe An province in the past 5 years
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Tourism development planning work Conscious | 4 | 73 | 16 | 8 | 4 | 2.38 | 0.84 |
Development potential assessment work Provincial DL | 10 | 18 | 48 | 23 | 3 | 2.91 | 0.80 |
Business environment assessment DL | 8 | 12 | 73 | 7 | 2 | 2.83 | 0.75 |
Work to determine tourism development goals of the Province | 12 | 16 | 61 | 12 | 0 | 2.74 | 0.83 |
Tourism Impact Assessment for economic and social development | 7 | 29 | 51 | 18 | 0 | 2.61 | 0.82 |
Impact assessment of development | 0 | 0 | 15 | 75 | 15 | 3.93 | 0.60 |
tourism development for the community
Conscious
Assessment of the impact of tourism on with the environment | 0 | 12 | 76 | 17 | 0 | 2.98 | 0.61 |
Provincial tourism development planning work | 0 | 10 | 78 | 12 | 5 | 3.11 | 0.76 |
Work to disseminate the goals Tourism development for businesses and provincial authorities | 12 | 16 | 61 | 16 | 0 | 2.77 | 0.85 |
Policies for implementing the goals Provincial tourism development target | 29 | 50 | 15 | 9 | 2 | 2.10 | 0.97 |
Inspection and evaluation of the implementation of development goals Provincial tourism development | 2 | 65 | 24 | 14 | 0 | 2.48 | 0.75 |
General assessment of development goals Provincial tourism development | 13 | 85 | 7 | 0 | 0 | 1.94 | 0.44 |
Source: Author's investigation
5. Basic statistics on local population survey results
The survey results for 105 local households in Nghe An province are shown in the following survey description tables:
5.1. Cooperation between local people and tourism service companies in Nghe An province today
PL 47: Evaluation of the current cooperation between local people and tourism service companies in Nghe An province
Frequency | Valid Percent (%) | |
Very low | 0 | 0.00 |
Short | 75 | 71.43 |
Normal | 22 | 20.95 |
High | 6 | 5.71 |
Very high | 2 | 1.90 |
Total | 105 | 100.00 |
Source: Author's investigation
5.2. Assess the difficulties in activities serving tourism development of local residents
PL 48: Assessing the difficulties in activities serving tourism development of local residents
With 1 being very low and 5 being very high on the Likert scale. Survey results on 105 local households in Nghe An province.
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Due to low income from tourism | 0 | 4 | 81 | 20 | 0 | 3.15 | 0.46 |
Due to the seasonality of DL | 0 | 0 | 13 | 92 | 0 | 3.88 | 0.33 |
Due to population support policies not effective | 0 | 8 | 56 | 34 | 7 | 3.38 | 0.73 |
Due to lack of knowledge dissemination about DL | 0 | 6 | 72 | 25 | 2 | 3.22 | 0.57 |
Due to lack of facilities and equipment to protect the environment | 0 | 0 | 29 | 71 | 5 | 3.77 | 0.52 |
Due to lack of attention from local authorities at all levels: - Commune level - District level - Provincial level | 0 | 72 | 27 | 4 | 2 | 2.39 | 0.66 |
Conscious
Source: Author's investigation
5.3. Management staff's assessment of tourism demand forecasting
PL 49: Managers' assessment of tourism demand forecasting
of Nghe An province
Frequency | Valid Percent (%) | |
Very high | 0 | 0.00 |
High | 7 | 6.67 |
Medium | 74 | 70.48 |
Short | 20 | 19.05 |
Very low | 4 | 3.81 |
Total | 105 | 100.00 |
Source: Author's investigation
5.4. Local people's assessment of the quality of sustainable tourism development criteria in Nghe An province
With 1 being very low and 5 being very high on the Likert scale. Survey results on 105 local households in Nghe An province.
PL 50: Local people's assessment of the quality of sustainable tourism development criteria in Nghe An province
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Quality of accommodation services | 40 | 45 | 10 | 10 | 0 | 1.91 | 0.93 |
Diversity of DL products | 7 | 29 | 51 | 18 | 0 | 2.76 | 0.82 |
Quality of administrative service | 10 | 18 | 48 | 15 | 14 | 2.95 | 0.97 |
Quality of tourist service staff | 8 | 12 | 73 | 8 | 4 | 2.89 | 0.80 |
Quality of information support work tourist | 12 | 16 | 61 | 16 | 0 | 2.77 | 0.85 |
Tourist attitudes and awareness | 29 | 50 | 15 | 9 | 2 | 2.10 | 0.97 |
Quality of environmental protection work school | 2 | 65 | 24 | 14 | 0 | 2.48 | 0.75 |
Food product quality | 13 | 85 | 7 | 0 | 0 | 1.94 | 0.44 |
Quality of additional services | 9 | 41 | 45 | 10 | 0 | 2.53 | 0.79 |
Quality of life of local residents direction | 0 | 6 | 75 | 24 | 0 | 3.17 | 0.51 |
Quality of work to protect tourism resources | 0 | 12 | 77 | 11 | 5 | 3.09 | 0.64 |
General assessment of DL quality Nghe An | 2 | 65 | 28 | 9 | 1 | 2.45 | 0.72 |
Source: Author's investigation
5.5 Local people's assessment of tourism promotion activities in Nghe An province
With 1 being very low and 5 being very high on the Likert scale. Survey results on 105 local households in Nghe An province.
PL 51: Local people's assessment of tourism promotion activities in Nghe An province
Yes | No | Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||||
TV station | 49 | 56 | 6 | 31 | 8 | 4 | 0 | 1.03 | 0.72 |
Electronic newspaper, website | 54 | 51 | 0 | 4 | 5 | 40 | 5 | 1.98 | 0.90 |
Scientific conference, DL fair | 51 | 54 | 0 | 8 | 30 | 11 | 2 | 1.52 | 0.65 |
Books, newspapers, magazines specialized | 36 | 69 | 5 | 23 | 6 | 2 | 0 | 0.73 | 0.80 |
Flyers, posters, tapes outdoor banner | 54 | 51 | 0 | 4 | 5 | 40 | 5 | 1.98 | 0.90 |
Forms of contact other progress | 74 | 31 | 0 | 3 | 6 | 45 | 20 | 2.90 | 0.98 |
Source: Author's investigation
5.6 Evaluation of linkage activities in the tourism industry of Nghe An province through linkages in the tourism sector
With 1 being very low and 5 being very high on the Likert scale. Survey results on 105 local households in Nghe An province.
PL 52: Local people's assessment of linkage activities in the tourism industry of Nghe An province through linkages in the tourism sector
Yes | No | Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||||
DL's link to the Other fields in the Province | 93 | 12 | 5 | 35 | 45 | 6 | 2 | 2.32 | 0.91 |
Linking Nghe An Tourism with other provinces | 98 | 7 | 15 | 0 | 53 | 24 | 6 | 2.86 | 0.87 |
Links of locations Provincial level in the field of tourism | 105 | 0 | 15 | 49 | 30 | 9 | 2 | 2.37 | 0.90 |
Source: Author's investigation
6. Basic statistics on tourist survey results
Similar survey results for 82 tourists of Nghe An province are shown in the following survey description tables:
6.1 Level of tourists' interest in tourism development of Nghe An province
PL 53: Level of tourist interest in sustainable tourism development
of Nghe An province
Frequency | Valid Percent (%) | |
Not interested | 0 | 0.00 |
Little attention | 4 | 4.88 |
Normal | 45 | 54.88 |
Care about | 29 | 35.37 |
Very interested | 4 | 4.88 |
Total | 82 | 100.00 |
Source: Author's investigation
6.2 Tourists' awareness of their responsibility towards local tourism development
PL 54: Tourists' awareness of their responsibility for tourism development in Nghe An province
Frequency | Valid Percent (%) | |
Not important | 2 | 2.44 |
Less important | 10 | 12.20 |
Normal | 26 | 31.71 |
Important | 24 | 29.27 |
Very important | 20 | 24.39 |
Total | 82 | 100.00 |
Source: Author's investigation
6.3 Tourists' evaluation of tourism development advantages in Nghe An
With 1 being very low and 5 being very high on the Likert scale. Survey results on 82 tourists visiting Nghe An.
PL 55: Tourists' evaluation of tourism development advantages in Nghe An
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Hotels and restaurants | 2 | 48 | 12 | 12 | 8 | 2.68 | 0.84 |
Convenience of transportation | 2 | 4 | 35 | 35 | 6 | 3.48 | 0.81 |
Beach | 3 | 25 | 34 | 15 | 5 | 2.93 | 0.94 |
The appeal of the ecological environment | 6 | 31 | 25 | 10 | 10 | 2.84 | 0.83 |
Environmental sanitation | 3 | 25 | 34 | 15 | 5 | 2.99 | 0.74 |
Security and safety | 2 | 35 | 25 | 12 | 8 | 2.87 | 0.73 |
System of historical and cultural relics | 0 | 6 | 40 | 30 | 6 | 3.44 | 0.79 |
The appeal of food and culinary culture | 3 | 25 | 34 | 15 | 5 | 2.93 | 0.94 |
People's attitudes | 4 | 33 | 24 | 13 | 8 | 2.85 | 0.67 |
Source: Author's investigation
6.4 Tourists' assessment of the quality of sustainable tourism development criteria in Nghe An province
With 1 being very low and 5 being very high on the Likert scale. Survey results on 82 tourists visiting Nghe An.
PL 56: Tourists' assessment of the quality of sustainable tourism development criteria in Nghe An province
Frequency | Mean | Std.Deviation | |||||
1 | 2 | 3 | 4 | 5 | |||
Quality of accommodation services | 3 | 25 | 34 | 15 | 5 | 2.93 | 0.94 |
Diversity of DL products | 6 | 31 | 25 | 10 | 10 | 2.84 | 0.83 |
Quality of administrative service | 0 | 6 | 40 | 30 | 6 | 3.44 | 0.74 |
Quality of tourist service staff | 5 | 40 | 15 | 17 | 5 | 2.72 | 0.86 |
Quality of information support for tourists | 10 | 17 | 35 | 13 | 7 | 2.88 | 0.89 |
Tourist attitudes and awareness | 0 | 7 | 39 | 30 | 6 | 3.43 | 0.75 |
Quality of environmental protection work | 6 | 31 | 25 | 10 | 10 | 2.84 | 0.83 |
Food product quality | 8 | 37 | 15 | 17 | 5 | 2.70 | 0.79 |
Quality of additional services | 9 | 18 | 35 | 13 | 7 | 2.89 | 0.68 |
Quality of life of residents local | 4 | 24 | 34 | 16 | 4 | 2.90 | 0.94 |
Quality of asset protection work original DL | 5 | 40 | 15 | 17 | 5 | 2.72 | 0.96 |
General assessment of DL quality of Nghe An | 3 | 25 | 34 | 15 | 5 | 2.93 | 0.94 |
Source: Author's investigation





