present at the points of the forward rate. The forward point is the difference in interest rates between two currencies. Therefore, when the interest rate of a country changes, the forward rate changes accordingly. This has a great impact on the development of foreign exchange business of commercial banks. Therefore, if the interest rate policy is flexible, in accordance with changes in the international market, with the relationship between supply and demand of domestic foreign currency credit, it will create conditions for commercial banks to increase the scale of capital mobilization, the scale of lending, promote economic growth, stabilize the value of the local currency and thus promote the development of foreign exchange business.
On the contrary, if the interest rate policy is not flexible and rigid, it will hinder the circulation of foreign currency flows, imbalance in foreign currency supply and demand, lack of liquidity in foreign currency deposits and a large amount of foreign currency capital flowing out. As a result, the supply of foreign currency decreases, not fully meeting the needs of import enterprises. This has hindered the development of foreign currency business of banks.
Foreign factors
The activities of the international financial market have an important impact on foreign exchange trading when foreign capital flows fluctuate. Especially when the world economy develops, international financial activities also develop, cash flows circulate faster, the demand for foreign exchange transactions also increases, helping to improve the environment for the development of foreign exchange business of commercial banks. However, the development of the world economy is cyclical. Fluctuations and adjustments may occur, creating recessionary periods, trade and investment decline. Therefore, slower capital flows reduce the demand for foreign exchange transactions and ultimately affect the foreign exchange business activities of commercial banks in both quality and quantity, and may increase risks.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Using Cross Currency Contracts to Speculate on the Foreign Exchange Market: -
Current Status of Foreign Currency Business Development in the International Market of Vietnamese Commercial Banks -
Balancing Supply and Demand of a Country's Currency in the Foreign Exchange Market -
Foreign Currency Demand in the Informal Foreign Exchange Market
Other effects:
Devaluation: Devaluation is the fall in the purchasing power of currency in

country compared to foreign currency or increase the exchange rate of a foreign currency unit. In an economic crisis, when the purchasing power of the currency declines sharply and cannot represent its nominal purchasing power, when the exchange rate fluctuates sharply over a long period of time, the issue of re-determining the exchange rate is inevitable. Countries often do not admit to devaluation of their currency because devaluation depends on the economic and political purposes of the devaluing country. Devaluation of currency has the effect of encouraging the export of goods. This is an opportunity for import-export enterprises as well as an opportunity for the development of foreign exchange business activities of banks.
1.3 Experience in foreign exchange business development of some banks in the world and lessons for Vietnam
1.3.1 Experience of US banks
American commercial banks have a lot of experience in using derivative transactions such as options and futures. The turnover of derivative transactions of American commercial banks in 2010 increased by 9% compared to 2007. Diversifying transactions in foreign exchange business helps American commercial banks develop foreign exchange business while providing customers with many choices in transactions to minimize risks for customers. Although the American foreign exchange market is not the largest market in the world in terms of scale, American commercial banks have shown to be very effective in foreign exchange transactions. That is because American commercial banks are very creative and daring in applying new business operations to meet market demand while fully exploiting traditional operations. In addition, American commercial banks have known how to develop a large network of branches not only domestically but also abroad, which has made foreign exchange business grow at such a rapid pace. Thanks to the revenue from foreign branches, American commercial banks have more conditions to invest in foreign exchange business activities domestically. Indeed, if we only count in London, the turnover
The business of American commercial bank branches is three times that of British commercial banks. In addition, American commercial banks act as agents for each other throughout the country and regularly trade with each other to find customers to ensure a balanced foreign exchange position and prevent the risk of a spillover effect.
Finally, US commercial banks have increased their foreign exchange business by increasing their currency risk management and active portfolio management in some of the euro area financial markets.
1.3.2 Experience of Japanese banks
Japanese commercial banks have experience in establishing relationships between banks and customers, especially large corporate customers with import and export activities. These customers have large payment activities through banks. This is a factor that promotes foreign exchange business activities of banks. Therefore, in order to maintain banking relationships with customers, they are willing to invest in companies and become shareholders of these customers. On the other hand, when Japanese commercial banks regularly conduct foreign exchange business in the international market through buying and selling foreign bonds, they also issue bonds to the international market to mobilize foreign currency capital to meet domestic credit needs.
One factor that makes the foreign exchange business of Japanese commercial banks develop stably is that Japanese commercial banks always strengthen their competitive power when the domestic foreign exchange market is liberalized by Japanese commercial banks merging with each other and establishing close business relationships with other commercial banks, becoming banking groups such as Mizuho Financial Group owning three banks Dai - Ichi Kangyo, Fuji Bank and Industrial Bank of Japan, Sumitomo Mitsui Banking Corporation was formed from the merger of Sumitomo Bank and Sakura Bank in April 2001... As a result, among the 5 largest banks in the world,
Currently, there are 4 Japanese banks in the world, and 7 of the 15 largest banks in the world are Japanese. Thanks to that, Japanese commercial banks can lend foreign exchange capital for long-term and in large quantities. With their financial strength, Japanese commercial banks can improve foreign exchange-related banking services such as international payments, deposit taking, support and encouragement of private capital provision to cover exports, imports, foreign investment and economic cooperation.
1.3.3 Experience of UK banks
The experience of UK commercial banks is that the use of a variety of different currencies in transactions, local currency transactions account for only a small proportion of 18% compared to 66% in Germany, 41% in France and 39% in Switzerland. On the other hand, UK commercial banks pay special attention to applying modern technology in foreign exchange transactions. The deployment of a network linking commercial banks with each other and with the market has helped increase the average daily foreign exchange transaction turnover of UK commercial banks in 2010 to 25% compared to 2007.
In addition, UK commercial banks have effectively applied electronic brokerage systems and electronic trading systems. As a result, foreign exchange trading turnover through electronic brokerage systems and electronic trading systems was 393 billion USD and 376 billion USD respectively in 2010.[43]. Furthermore, the effective application of interest rate derivatives transactions in the OTC market has contributed significantly to the increase in foreign exchange trading turnover of UK commercial banks in 2010.
1.3.4 Experience of some other Asian banks
1.3.4.1. Experience of Hong Kong banks
Hong Kong commercial banks have been able to capitalize on a low interest rate environment and the strength of Asian currencies to increase their foreign exchange trading revenues. In addition, the growth of
Hong Kong commercial banks' foreign exchange trading is mainly due to swap transactions. With market uncertainties and credit risks, Hong Kong commercial banks have increased their short-term forward contracts and participated in the market more frequently.
In 2010, the foreign exchange business of Hong Kong commercial banks developed impressively. The evidence is that the foreign exchange transaction turnover of Hong Kong commercial banks accounted for 4.7% of the global turnover. Hong Kong commercial banks developed interest rate derivative transactions strongly, occupying a dominant position in the market, making Hong Kong one of the main centers in interest rate derivative transactions.
1.3.4.2. Experience of Korean foreign exchange bank
The Korea Foreign Exchange Bank has experience in developing swap transactions. During the period 2003-2009, the swap transaction turnover of the Korea Foreign Exchange Bank accounted for a large proportion, 74.5%, while the proportion for spot transactions was 24.5%, and forward transactions accounted for 0.6%. The reason is that the Bank has a good and stable source of VND mobilization from customers. Meanwhile, some Vietnamese banks have a demand for VND and have surplus USD, so the Korea Foreign Exchange Bank conducts swaps with these banks. In addition, the bank has an abundant foreign currency supply, in addition to meeting the needs of customers, the bank also sells on the interbank market. The foreign currency supply of the Korea Foreign Exchange Bank increases by an average of 20-50% annually. Korean Foreign Exchange Bank has an advantage in maintaining and developing its customers, which are large enterprises and corporations from Korea such as Hyundai Group, Kumho Group, Korean Oil and Gas Group KNOC, DAEWOO Group... With loyal and trustworthy customers, it is a solid foundation for Korean Foreign Exchange Bank to develop its foreign exchange business activities.
In addition, to develop foreign exchange business, measures have been applied in
Minimizing risks in foreign exchange trading:
- Manage quantitative risks through value at risk (VAR), risk assessment, risk monitoring, risk management.
- Diversify risks in foreign exchange trading in accordance with the risk management strategy of the Korean Foreign Exchange Bank.
- Build, manage and train a team of risk management experts and operational staff.
- The risk management organizational structure is arranged from the headquarters to the dependent units.
1.3.4.3. Experience of Chinese banks
Chinese commercial banks have experience in diversifying foreign exchange transactions. Specifically, most of the foreign exchange transactions such as spot, forward, swap and options are commonly used in foreign exchange trading of Chinese banks. In 2010, the average daily turnover of spot transactions of Chinese banks reached 1,490 billion USD, an increase of 48% compared to 2007, and 286% compared to 2001. Meanwhile, the turnover of foreign exchange swap transactions reached 1,765 billion USD/day, an increase of 3% compared to 2007, and 169% compared to 2001. During the period 2001-2010, Chinese banks had much higher turnover of swap transactions than spot transactions. Futures and options transactions account for a large proportion of the foreign exchange trading turnover of Chinese commercial banks. Specifically, in 2010, the proportion of spot transactions was 37.4%, forward transactions accounted for 12%, foreign exchange swaps accounted for 44.3%, currency swaps accounted for 1% and options transactions accounted for 5%. In addition, the trading turnover in USD accounted for a higher proportion of 94% of the trading turnover. Thus, Chinese banks have effectively used derivatives operations to increase foreign exchange trading turnover.
1.3.5 Lessons for Vietnamese commercial banks
Based on research experience of some banks in the world that trade foreign currency in the international market:
Firstly, Vietnamese commercial banks need to maintain and expand their foreign exchange market share in the international market by making efforts to meet international banking standards and enhance their competitiveness against joint venture banks and foreign-invested banks. Whether or not they can maintain their foreign exchange market share in the domestic market will be a decisive factor in the success of Vietnamese commercial banks in their move towards the international foreign exchange market.
Second, Vietnamese commercial banks need to use a variety of derivative transactions such as forward transactions, options transactions, and futures transactions with solutions to stimulate customers to use these tools. Vietnamese commercial banks can advise customers on the benefits of using derivatives in each case to minimize risks for customers. For import-export enterprises, with the purpose of hedging exchange rate risks for import-export contracts or international financing transactions, the use of forward and futures contracts is appropriate and can be a very effective hedging tool. Meanwhile, if hedging exchange rate risks for the market value of enterprises, options transactions are considered an important tool. In addition, banks need to review the fees applied to foreign exchange transactions. This is a factor affecting the choice of transactions of banks.
Third, Vietnamese commercial banks operating in foreign currency trading in the international market need to apply modern technology in foreign currency trading activities to allow banks to process foreign currency transactions quickly and effectively, avoiding risks for the bank. Vietnamese commercial banks need to build an information technology system that must ensure compatibility.
for different technology systems, different trading partners. This trading system must be an Internet trading system and fully implement electronic trading functions.
Fourth, Vietnamese commercial banks need to develop a human resource strategy to serve foreign exchange trading activities. The success of foreign exchange trading activities of banks, in addition to input factors such as capital and equipment, human resources are one of the decisive factors.
Fifth , Vietnamese commercial banks need to create competitive strength through financial potential. The scale of foreign capital sources serving business activities is a factor creating stable and solid development of banks. The connection between domestic and foreign banks is also a factor enhancing the position of banks in the world market.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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