competitive fees, to initially attract customers, help investors become more familiar with and interested in participating in centralized options trading, playing an active role in developing an official centralized options trading market.
Relevant state agencies, especially the Ministry of Finance, need to coordinate with banks... to initially conduct initial tests to create a market: for foreign currency options, it is possible to choose widely traded foreign currencies such as USD, EUR, JPY... to be able to issue and list options based on them. The issuers of these options are banks or securities companies. Investors and importers and exporters in need will also trade through banks. The supervisory and management agencies, including the foreign exchange management department, will be the ones to decide whether or not to approve these foreign currency options. The Exchange and the Trading Center will also play the role of supervising, managing and publishing transaction information as above.
In short, the establishment of an official centralized options trading floor is a complicated process, requiring the fulfillment of many complex essential conditions, when the decentralized options market has been relatively developed in Vietnam. The topic only briefly outlines the solutions to this problem. The establishment of an official centralized options trading floor will mark a new development step of Vietnam's financial market.
2. On the side of commercial banks
2.1. Banks need to have specific business orientation:
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Using Cross Currency Contracts to Speculate on the Foreign Exchange Market: -
Strengthening Control, Restriction and Gradually Eliminating Activities of the Unofficial Foreign Exchange Market -
Balancing Supply and Demand of a Country's Currency in the Foreign Exchange Market -
Foreign Currency Demand in the Informal Foreign Exchange Market
Commercial banks need to have a reasonable business orientation, balancing goals, market share, reputation and capital safety. Customer policies and marketing activities need to be further promoted to attract customers. In addition to clearly explaining the features and benefits of the product, there must be a reasonable service price policy, still ensuring profits but stimulating customers.
In addition, commercial banks have a strategy to expand their operations to the international market, not only swaps, forwards, and options, but also to other conversion trading services such as futures and options.

2.2. Enhance the reputation of commercial banks in the foreign exchange market:
The reputation of commercial banks is an important factor that makes customers decide to participate in transactions with banks, especially in transactions such as swaps, forwards, and foreign currency options. The reputation of banks makes customers feel secure and safe about risks that may arise. Therefore, to improve their image as well as attract customers to new services, commercial banks need to: Pilot and apply a commercial bank organization model according to international standards, moving towards forming a number of strong financial groups with financial potential in terms of capital as well as other equipment. Organize banking activities in convenient locations, with decent headquarters, good impression, modern equipment, especially the foreign exchange business department. Create a civilized, polite and dedicated service style for customers, while enhancing the sense of responsibility of bank staff to avoid unnecessary errors or confusion.
2.3. Continuously improve the professional qualifications of bank employees:
Commercial banks must have measures to train, educate and fully equip their employees with professional knowledge so that when conducting foreign exchange derivatives operations, they can be flexible and quick, creating trust for customers, and on the other hand, they can also convince, introduce and advise customers to choose these products.
In addition, banks must also focus on developing human resources in the following directions:
- Recruiting young employees and arranging staff according to their strengths and abilities. With the requirement of developing modern technology and operations, staff training combines retraining of existing staff, timely training of new professional knowledge, in-depth training for staff directly involved in derivative foreign exchange swap transactions in parallel with training of management staff.
- Diversify training channels and methods. Strengthen cooperation between universities, domestic and foreign research institutions with central and local ministries, branches...
- Encourage attracting and employing highly qualified foreign exchange experts from organizations and countries in the region and the world to work in Vietnam.
- In addition, it is necessary to equip yourself with knowledge and experience about the foreign exchange market and the international currency market, technical analysis skills, fundamental analysis on the basis of selecting, synthesizing and analyzing information to predict market trends in order to use derivative instruments most effectively. Through that, you can advise, guide and help your customers to better understand the foreign exchange market.
2.4. Fully exploit foreign currency sources, increase foreign exchange reserves:
Commercial banks need to continuously exploit foreign currency sources to continuously supplement foreign currency reserves because if the amount of foreign currency in hand is too thin, commercial banks cannot develop the scale of foreign exchange derivative transactions. Foreign currency sources that can be exploited for commercial banks include: Revenue from import and export of goods and services; foreign currency cash held by residents, annual remittances to Vietnam; foreign currency of branches in the same system and other commercial banks. To fully exploit foreign currency sources, commercial banks need to have policies for each capital source, through interest rates and exchange rates. On the other hand, it is also necessary to increase
The two sides are closely linked together, providing the market with a synchronous way to "cover" and "offset" each other's risks for mutual development.
2.5. Implement reasonable pricing policy for customers:
Price and quality are the two most important factors that determine the choice of currency for customers. Reasonable pricing policy must be flexible for each specific customer group, such as regular customers or customers transacting with the bank for the first time...
It is necessary to approach customers, organize seminars to introduce and advise in order to both raise customers' awareness of exchange rate risks and help customers understand foreign exchange derivatives. Developing derivatives and derivatives markets is to help businesses have more opportunities to choose the type of foreign exchange transaction that suits their business goals.
When using derivative instruments, businesses have the choice of the desired exchange rate. On the other hand, it is necessary to focus on training and fostering for staff directly doing business in the international foreign exchange market on derivative instruments in general and foreign exchange derivatives in particular, because these are new products, complicated in both theory and practical application.
2.6. About means and equipment.
In addition to the existing facilities and equipment of Reuters, Thomson, SowJones News or Metastock, it is necessary to equip additional software for processing, risk management and fee calculation for derivative transactions. Expand cooperation with foreign banks in the international foreign exchange market, to take advantage of support in knowledge, risk management analysis system for derivative instruments in general and foreign exchange options and foreign exchange futures in particular.
IV. RECOMMENDATIONS TO PROMOTE THE DEVELOPMENT OF THE FOREIGN EXCHANGE DERIVATIVES MARKET IN VIETNAM
1. For government agencies:
Laws play an important role in guiding the implementation and promoting the healthy development of the foreign exchange market in general and the foreign exchange derivatives market in particular. Therefore, government agencies should learn from the experience of other countries in terms of regulations and legal decrees, combining the actual conditions of the Vietnamese market to issue reasonable regulations suitable for the development of the market. In addition, government agencies should gradually remove regulations on conditions for participating in business in the interbank foreign exchange market, helping to increase the number and value of transactions in the market. Moreover, government agencies should have a plan to expand the term of foreign exchange swap transactions, helping investors have options to hedge risks in the long term, not stopping at the current 1-year term.
2. For the State Bank:
Although it can be said that in the past, the State Bank has played an important role in managing Vietnam's monetary policy through exchange rates, providing timely support to stabilize economic development, curb inflation and deflation, especially during the recent financial crisis, and providing great support to businesses to avoid financial risks in general and exchange rate risks in particular. However, the policy of anchoring exchange rates with small fluctuation ranges is partly the reason for hindering the development of Vietnam's derivative foreign exchange market. Therefore, it is recommended that the State Bank continue to learn from the experience of managing exchange rates in the market from countries with developed economies in the world, and skillfully apply them to the domestic market situation. In particular, the State Bank needs to build a strong foreign exchange market with full functions such as exchanges and OTC markets.
3. Commercial banks:
Commercial banks are active participants in foreign exchange derivatives trading in the Vietnamese market. Therefore, in order to develop the market, commercial banks need to diversify their foreign exchange trading activities, not just stopping at swaps, forwards or foreign exchange options, but they need to invest in technical equipment to gradually develop futures derivatives to help investors have diverse choices in risk prevention. In addition, commercial banks have a policy of training staff on this type of business because this is the team that contacts customers, explains and persuades them to buy this product. And above all, commercial banks need to use risk prevention tools more actively than ever and must make recommendations to the State Bank to develop the foreign exchange market in general and the foreign exchange derivatives market in particular.
4. Businesses
Foreign exchange derivatives are an effective risk prevention tool for import-export enterprises in Vietnam. Therefore, enterprises need to have a plan to learn and improve their understanding of the above type of business, and use it actively in risk prevention. And above all, enterprises need to build for themselves an internal risk prevention system that operates effectively in assessing exchange rate risks in particular and financial risks in general, which helps enterprises have a clear view and assessment of the risks that enterprises encounter when participating in the foreign exchange derivatives market. Only then can enterprises become active members participating in the foreign exchange derivatives market in Vietnam.
CONCLUDE
For the Vietnamese foreign exchange market to rapidly develop and improve, moving towards integration with regional and world foreign exchange markets, it requires a lot of time and effort not only from the State Bank - the organizer and operator of the market; commercial banks - the main members of the market but also from other entities participating in transactions in this market.
It can be seen that the current activities of the Vietnamese foreign exchange market are very poor and monotonous, the types of transactions are limited, mostly spot transactions, while forward, swap and option transactions are mostly carried out, although these are derivative foreign exchange instruments from spot foreign exchange trading with many important applications in practice. Therefore, through studying the current situation of conducting derivative foreign exchange transactions in the Chinese foreign exchange derivative market, I realized that both markets have things in common: the market is newly established, the number of transactions is still low, legal barriers are still high and people's understanding is still limited. Therefore, from the development of the Chinese foreign exchange derivative market, I boldly propose solutions to overcome the limitations in the Vietnamese foreign exchange derivative market to improve the quality of foreign exchange derivative products, accelerate the integration process with the regional and international financial markets on the basis of the strategic goals of the banking industry in the coming time.
It is hoped that the solutions presented in the thesis are suitable for the reality in Vietnam and show the future development trend of the domestic foreign exchange market, quickly expanding and improving foreign exchange swaps, forwards and options, moving towards implementing foreign exchange futures derivatives, ensuring all 5 types of traditional basic operations in the foreign exchange market, thereby gradually perfecting the market with more diverse and complex business operations.
LIST OF ABBREVIATIONS 0
LIST OF REFERENCES
- Professor, Associate Professor Dinh Xuan Trinh (2006), International Payment , Labor - Social Publishing House, Hanoi.
- Nguyen Tran Phuc (September 2009), Implications of exchange rate policy for foreign exchange market development: Vietnam, 1986-2008, Australia http://www.pdfqueen.com/html/aHR0cDovL3d3dy5idXNpbmVzcy51d2EuZ WR1LmF1L19fZGF0YS9hc3NldHMvcGRmX2ZpbGUvMDAxMy8 1MjA0 MTEvTmd1eWVuLF9UcmFuX1BodWNfWF9NYXJrZXRfUGFwZXJfLV9
QZXJ0aF9Db25mZXJlbmNlXzA0XzA5XzIwLnBkZg==-
- Associate Professor, Dr. Nguyen Van Tien (2008), Foreign exchange business operations , Statistical Publishing House, Hanoi.
- Saga, Current status of foreign exchange and stock options market in Vietnam , January 29, 2009, 01:49PM, http://phochungkhoan.com.vn/forum/showthread.php?t=537
- Dr. Nguyen Dai Lai (2007), Development trends of financial derivatives market in Vietnam, November 26, 2007, 02:45 PM , http://home.sinhviennganhang.com/news-4588/Xu-HUong-PhAt-TriEn-ThiI-Truong-Cac-COng-CU-TAi-Chinh-O-Vn.html
- MSc. Pham Thi Hoang Anh (2008), Application of currency derivatives in hedging exchange rate risks at Vietnamese commercial banks, http://www.slideshare.net/www.bantinsom.com/cong-cu-phai-sinh-tien-te
- Vietinbank (2008), Conditions for the occurrence of foreign exchange derivatives in Vietnam, September 10, 2008, 02:30 PM,
http://www.slideshare.net/www.bantinsom.com/cong-cu-phai-sinh-tien-te
- China Foreign Exchange System & National Interbank Funding Center (2009) , Performance of China's interbank Market in H1 2009 , October 29, 2009, http://www.chinamoney.com.cn/column/english/marketview/index.html

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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