- Comment:
+ The value of Zn in surface water in Lang Son city in the period of 2014 - 2018 generally did not fluctuate much, fluctuating between 0.03 mg/l (phase 02/2014; phase 02/2015; phase 2/2017) - 0.35 mg/l (phase 1/2015). Particularly for phase 2 of 2018, because no monitoring of Zn parameters in surface water was performed, there is no basis for assessment compared to the same period in previous years.
+ At all monitoring times, the Zn value in surface water was within the permissible limits of QCVN 08-MT:2015/BTNMT (column B1).
i) Coliform value:
Coliform Value | |||||
25,000 | 22,050 | ||||
20,000 | |||||
15,000 | |||||
10,000 | 9,083 | 7,500 | |||
5,615 6,050 | |||||
5,000 | 2,786 | ||||
465 | 553 | 370 740 | 906 | ||
0 | |||||
2014 | 2015 | 2016 2017 | 2018 | QCVN | |
08:2015/BTNMT | |||||
Phase 1 Phase 2 | |||||
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-
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Assessment of surface water resources in Dong Nai river basin to serve sustainable development goals in the context of climate change - 2 -
Water Environment Monitoring Network -
Research on the application of management accounting at Binh Duong Water - Environment Joint Stock Company - 20 -
Impact of Lagoon Water Pollution on the Environment and Human Life

Figure 4.12. Coliform values fluctuated over the years from 2014 - 2018
- Comment:
+ Coliform values in surface water in Lang Son city during the period 2014 - 2018 generally did not fluctuate much, ranging from 370 MPN/100ml (period 02/2016) - 22,050 MPN/100ml (period 01/2015).
+ In general, most of the monitoring times of Coliform values in surface water are within the allowable limits of QCVN 08-MT:2015/BTNMT (column B1), however, there are 2 monitoring times in 2014 and 2015 that recorded Coliform values higher than the allowable limits, specifically: the second time of 2014 exceeded 1.21 times; the first time of 2015 exceeded 2.94 times .
Spatial variation of surface water quality in Lang Son city (data source: Environmental monitoring report of Lang Son province, Department of Environmental Protection):
a) pH values at monitoring locations over the years from 2014 - 2018:
pH values at locations
10
9
8
7
6
5
4
3
2
1
0
9
7.85
6.36
6.02
6.97
7.09
6.27
Figure 4.13. pH fluctuations at monitoring locations in year 2
pH values at locations
10
9
9
8
6.81
7.02
7.29
6.79
6.95
7
6.52
6
5
4
3
2
1
0
Figure 4.14. pH fluctuations at monitoring locations in 2015
pH values at locations
10
9
9
8.11
8
7
6.52
6.33
6.6
7.3
7.21
6
5
4
3
2
1
0
2014
2015
2016
Lake Fai Mon
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Lake of Chaos
Na Tam Lake
Na Tam Lake
Lao Ly Stream
Lao Ly Stream
Ky Cung River at Ngam Bridge
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
QCVN 08:2015/BTNMT
014
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
Figure 4.15. pH fluctuations at monitoring locations in 2016
pH values at locations
9
10 7.32 7.39 7.47 8.02 7.83
8
7
6
5
4
3
2
1
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Na Tam Lake
Lao Ly Stream
0
9
7.45
2017
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
Figure 4.16. pH fluctuations at monitoring locations in 2017
pH values at locations
10
9
8 6.64
7
6
5
4
3
2
1
Lake Fai Mon
0
9
6.89 6.92 7.09 7.09 7.26
2018
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
Figure 4.17. pH fluctuations at monitoring locations in 2018
- Comment:
+ pH values at all monitoring locations are within the allowable limits of QCVN 08:2015/BTNMT-National technical regulation on surface water quality (column B1).
+ The monitoring points do not have much fluctuation in pH value over the years.
b) TSS values at monitoring locations over the years from 2014 - 2018:
TSS values at locations
90
80
70
60
50
40
30
20
10
0
81
64
59
50
36.5
31.5
35.5
Figure 4.18. TSS fluctuations at monitoring locations in 2014
Figure 4.19. TSS fluctuations at monitoring locations in 2015
TSS values at locations
60
50
40
30
20
10
0
50
39.1
18
23.6
17.5
11.1
16.6
2015
TSS values at locations
100
91.5
90
80
70
60
50
50
40
30
18.1
28.1
20
16.7
13
12.1
10
0
2014
2016
Lake Fai Mon
Lake Fai Mon
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Ky Cung River at Mai Pha Bridge
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Lake of Chaos
Lake of Chaos
Na Tam Lake
Na Tam Lake
Na Tam Lake
Lao Ly Stream
Lao Ly Stream
Lao Ly Stream
Ky Cung River at Ngam Bridge
Ky Cung River at Ngam Bridge
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
QCVN 08:2015/BTNMT
QCVN 08:2015/BTNMT
Figure 4.20. TSS fluctuations at monitoring locations in 2016
TSS values at locations
50
60 44.1 49.1
40
30
20
10
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
0
24.5
32.1
50
Lake of Chaos
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
26.6 20.2
2017
Figure 4.21. TSS fluctuations at monitoring locations in 2017
TSS values at locations
140
120
100
80
60
40
20
0
33.8
116.5
50
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
24.3 16.2 13.4 15.8
2018
Figure 4.22. TSS fluctuations at monitoring locations in 2018
- Comment:
+ In general, most of the water bodies in the city have TSS content within the allowable limit of QCVN 08:2015/BTNMT-National technical regulation on surface water quality (column B1), however, in some locations, TSS value is at a level exceeding the allowable threshold and has many fluctuations such as:
* Phai Mon Lake: TSS value in 2014 exceeded the allowable limit by 1.62 times. In 2015, it exceeded 1.83 times, and in 2016, 2017, and 2018, it was within the allowable limit.
* Ky Cung River at Mai Pha Bridge (entry point before flowing through Lang Son city): TSS value in 2014 exceeded the allowable limit by 1.28 times. In 2018
exceeded 2.33 times, the years 2015, 2016, 2017 are within the allowable limit.
* Ky Cung River at Ngam Bridge (point after flowing through Lang Son city): TSS value in 2014 exceeded the allowable limit by 1.19 times. The years 2015, 2016, 2017, 2018 were within the allowable limit.
+ Monitoring points in the remaining water bodies (Na Tam Lake in Hoang Dong Commune, Phai Loan Lake in Tam Thanh Ward, Lao Ly Stream in Tam Thanh Ward) do not have much fluctuation in pH value over the years and are all within the allowable limits of QCVN 08:2015/BTNMT-National technical regulation on surface water quality (column B1).
c) COD values at monitoring locations over the years from 2014 - 2018:
100
80
60
40
91.4
COD values at locations
30
19.2
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
20 8.2 13.6
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Lake of Chaos
0
10.1 7.1
2014
Figure 4.23. COD fluctuations at monitoring locations in 2014
200
180
160
140
120
100
80
60
40
20
0
189.7
COD values at locations
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Lao Ly Stream
15.6 25.3 28.7 13.6
30
Lake Fai Mon
Na Tam Lake
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
6.6
2015
Figure 4.24. COD fluctuations at monitoring locations in 2015
COD values at locations
90
84.3
80
70
60
50
37
40
30
30
20
15.6
10
0
Figure 4.25. COD fluctuations at monitoring locations in 2016
COD values at locations
180
160
140
120
100
80
60
40
20
0
155.4
63.3
7.4
21.8
30
7.3
8.6
Figure 4.26. COD fluctuations at monitoring locations in 2017
COD values at locations
90
80
77.3
70
60
48.2
50
38.6
40
30
30
20
16.1
14.9
23.8
10
0
74.6
8.7
7.6
2016
2017
2018
Lake Fai Mon
Lake Fai Mon
Lake Fai Mon
Ky Cung River at Mai Pha Bridge
Ky Cung River at Mai Pha Bridge
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Lake of Chaos
Lake of Chaos
Na Tam Lake
Na Tam Lake
Na Tam Lake
Lao Ly Stream
Lao Ly Stream
Lao Ly Stream
Ky Cung River at Ngam Bridge
Ky Cung River at Ngam Bridge
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
QCVN 08:2015/BTNMT
QCVN 08:2015/BTNMT
Figure 4.27. COD fluctuations at monitoring locations in 2018
- Comment:
+ In general, most of the water bodies in the city have COD content within the allowable limits of QCVN 08:2015/BTNMT-National technical regulation on surface water quality (column B1), however:
* Phai Mon Lake: COD value in 2014 exceeded the allowable limit by 3.04 times. In 2015, it exceeded 6.32 times; In 2016, it exceeded 2.48 times; In 2017, it exceeded 5.18 times; In 2018, it exceeded 2.57 times. Thus, over the years, the COD content in Phai Mon Lake water is still polluted and fluctuates unstably.
* Phai Loan Lake: COD value in 2016 exceeded the allowable limit by 2.81 times . In 2017, it exceeded 2.11 times; In 2018, it exceeded 1.60 times; In 2014 and 2015, it was within the allowable limit. Thus, through the years of monitoring, Phai Loan Lake is being polluted, but there is a decreasing trend.
* Na Tam Lake: COD value in 2016 exceeded the allowable limit by 1.23 times; in 2018 exceeded it by 1.28 times. In 2014, 2015, 2017, it was within the allowable limit. Thus, there were some times when Na Tam Lake was recorded to be polluted, however, the level of fluctuation was unstable.
+ Monitoring points in the remaining water bodies (Ky Cung River at Mai Pha Bridge, Ky Cung River at Ngam Bridge, Lao Ly Stream) do not have much fluctuation in COD values over the years and are all within the allowable limits of QCVN 08:2015/BTNMT-National technical regulation on surface water quality (column B1).
d) BOD 5 values at monitoring locations over the years from 2014 - 2018:
60 54.5
50
40
30
20
10
Lake Fai Mon
0
BOD5 values at locations
15
Ky Cung River at Mai Pha Bridge
Lake of Chaos
Na Tam Lake
Lao Ly Stream
Ky Cung River at Ngam Bridge
QCVN 08:2015/BTNMT
4 6.9 8.8 4.5 3.7
2014
Figure 4.28. BOD5 fluctuations at monitoring locations in 2014

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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