There are still many debates, criticisms, and questions about this scale, especially its generality and validity in measuring quality. The SERVQUAL measurement procedure is quite lengthy, so a variant of SERVQUAL, SERVPERF, has appeared. The SERVPERF scale is used to measure customer perceptions to ...
Customer relationship management 4 Staff capacity and qualifications 5 Government regulations 6 Economic development situation 7 The pressure of competition 4. What is your opinion on the issue of collecting customer database? (Mark (X) in the box that best suits your opinion)) 5 = Very good 4 = ...
To minimize credit risks, credit management officers need to strictly follow the procedures and regulations on credit appraisal and analysis before lending, and properly follow the inspection and monitoring procedures during and after lending. Currently, BIDV Trang An branches are granting credit ...
Found little difference between the loyalty of less satisfied customers and satisfied customers. However, they showed a huge difference between the loyalty of satisfied customers and fully satisfied customers (Le The Gioi et al., 2011). A slight decrease in complete satisfaction can produce a large ...
By the end of 2018, BIDVs traditional distribution channel had 190 branches and 855 transaction offices operating in all 63 provinces and cities of Vietnam, making it one of the two commercial banks in Vietnam with a nationwide network. With such a wide range of operations, BIDV has the conditions ...
LIST OF TABLES Table 1.1: Five quality gaps 19 Table 1.2: Summary table of coded scales 29 Table 2.1: GP. Banks business results in the period 2008 - 2012 38 Table 2.2: Business performance results of GP. Bank Vung Tau branch in 2008 -2012. . . 40 Table 2.3: Profits classified by type of operation ...
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS oOo NGUYEN THI ANH TUYET FACTORS AFFECTING PROFITABILITY AT VIETNAMESE JOINT STOCK COMMERCIAL BANKS MASTERS THESIS IN ECONOMICS HCMC, 2015 MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS oOo ...
PART 2 - RESEARCH CONTENT AND RESULTS CHAPTER 1: THEORETICAL BASIS OF NON-CASH PAYMENT ACCOUNTING IN COMMERCIAL BANK 1.1. Concept 1.1.1. Cashless payment Non-cash payment is a method of paying for goods and services without the presence of cash, but is carried out by transferring money from the ...
2.3.2. Factors affecting state management of capital mobilization activities through securities issuance of joint stock commercial banks In the process of implementing State management of the credit risk management activities of commercial banks, many factors are affected. Within the framework of ...
This is a common practice among commercial banks around the world but has no precedent in Vietnam. Through the development of NHBL services, it has contributed to promoting development. economic development, economic transformation economic structure in a modern direction. The development ...
Over the past 3 years, the branch has achieved encouraging results. Revenue The total revenue of the branch in 2012 reached 35,388 million VND, an increase of 8,071 million VND compared to 2011, equivalent to an increase of 29.55%. In 2013, the branchs revenue continued to increase by 14,951 ...
Based on the results of Table 3.11 (beta value), it shows that the variable with the strongest impact on the performance of the State-owned commercial bank group is factor Z5 (Liquidity reserves/Total assets), followed by factor Z7 (Loans/Mobilization), followed by factor Z10 (Foreign currency ...
