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Solutions to improve personal customer relationship management at BIDV Hoa Binh Joint Stock Commercial Bank for Investment and Development - 16

- Build a tool to manage total credit limits by customer and by branch. - Building an early warning information system for credit risks. - Strengthen risk management after credit granting. Chapter 3 Conclusion The outstanding issues in chapter 3 are to provide business development orientations in ...

Overview of Customer Relationship Management for Hotels

Organizations, and has a major impact and influence on successful change initiatives (Schein, 1988; McAdams, 1996). The thesis approaches CM theory because when implementing a CRM project, it affects all activities, functional departments of the business and the business needs to change to match ...

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