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General Theories on Banking Service Quality

PART II RESEARCH CONTENT AND RESULTS CHAPTER 1: OVERVIEW OF CONSUMER CREDIT SERVICE QUALITY AT COMMERCIAL BANKS 1.1 Some theoretical issues 1.1.1 General theories about commercial banks 1.1.1.1 Concept of commercial bank According to the Law on Credit Institutions (published on December 26, 1997) ...

Improving the Quality of Electronic Banking Services

Determining the development of e-banking services includes factors such as: number of customers using the service, sales of e-banking products and services, revenue from e-banking services, and the proportion of revenue from e-banking activities to the total income of the bank. Developing the scale ...

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