Accepting new business ideas is one of the strengths in developing commodity derivatives trading in Vietnam. The problem is to have a suitable solution to turn this potential strength into practical effects in the development process, it is necessary to absorb experiences in the current situation, have policies to shorten and anticipate new development trends of commodity derivatives trading. The establishment of commodity exchanges represents a breakthrough in the international integration of the production and circulation of Vietnamese goods into the world economic system. With commodity derivatives trading, market participants need to have a scientific business plan, the phenomenon of asymmetric information creates business opportunities that will gradually decrease and with new products on the market such as commodity derivatives trading, it has created new thinking in business. The commodity derivatives market will help provide enough modern tools to be able to build new business strategies that are effective and suitable for economic and financial development.
can be carried out actively when there are many participants in the market with diverse needs. 60% of the interviewed experts said that the limited ability of customers to participate in transactions is one of the main weaknesses for the development of commodity derivatives trading in Vietnam. W5: Commodities in derivatives trading are not diversified: Vietnam has strengths in many commodities, but these commodities have not been used as the basis for derivative products. Of course, there needs to be a roadmap and some commodities can be selected as a pilot, but each commodity has its own characteristics and complements each other, so diversifying underlying assets is still the right trend and should be implemented as soon as possible. The contract products traded on the commodity exchange are not rich and diverse, making sellers, buyers and investors not interested in participating. 50% of surveyed experts believe that the lack of diversity of underlying commodities is one of the weaknesses in developing commodity derivatives trading in Vietnam. |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Solution Group on Bad Debt Monitoring and Handling Violations of Vietnam's Commercial Banking System -
Risk management in foreign exchange trading of joint stock commercial banks in Ho Chi Minh City - Banking University - 27 -
Indicators for Assessing the Competitiveness of the Commercial Banking System -
Orientation and Development Strategy of Vietnam Banking System and Vietnam Joint Stock Commercial Bank for Investment and Development

O
O1: Vietnam's economy is developing: this is a great opportunity for derivative activities, Vietnam's economy is developing dynamically, the growth rate is not high but can be maintained for a long time. To continue the growth momentum, the economy must increasingly improve macro issues towards transparency and flexibility in supply and demand relations, from which fluctuations will become larger and the market will need derivative tools to limit risks and have an additional modern investment channel. 100% of the surveyed experts agreed that Vietnam's developing economy is a great opportunity to develop new products, including commodity derivatives trading.
O2: Need to improve markets: starting from the financial market with foreign currency derivatives so that businesses and banks have the opportunity to hedge exchange rate risks, interest rate derivatives to hedge interest rate risks, stock derivatives to diversify investment tools, diversify investment strategies, gold derivatives to have more investment channels, commodity derivatives to hedge fluctuation risks
price dynamics, brand enhancement
T T1: Infrastructure is not yet developed synchronously: to develop commodity derivatives trading, Vietnam needs to have a developed and synchronous infrastructure. Transportation and electricity, the two most essential infrastructure activities, are the two infrastructure areas considered the weakest in Vietnam when power outages and traffic congestion are occurring more and more frequently. Another factor that is of great concern to participants in trading on the floor is the risk related to information technology. Participants are worried about whether their transactions are recorded accurately, how transaction history is stored, whether transaction details are changed or not, or if the trading floor software is attacked, what the trading floor's handling options will be. This is a big challenge if Vietnam wants to maintain a high economic growth rate in the coming years. 100% of surveyed experts agreed that underdeveloped infrastructure is a major challenge for the development of commodity derivatives trading in Vietnam. |
Vietnam. In addition to the traditional trading forms of each market, with the need for new development, each market is facing new opportunities to perfect the trading market. This is a two-way impact, vibrant spot trading will be the basis for developing derivatives trading, conversely, effective derivatives trading also helps support the sustainable development of spot trading. 90% of surveyed experts believe that the need to perfect the derivatives market and the need to insure against risks of commodity price fluctuations are opportunities to develop commodity derivatives trading in Vietnam.
O3: Demand for increased integration: integration is an inevitable factor for a developing country like Vietnam. To develop, Vietnam must promote economic, financial, investment and trade integration. Opportunities from integration are market expansion, receiving new capital flows, increasing competition in human resources, thereby increasing work efficiency, accessing new business models, accessing good management lessons, lessons learned about success and failure from markets with similar factors. Integration
Male. T2: The psychology of fear of change: traditional spot trading has been ingrained in the minds of agricultural growers and commodity producers in Vietnam. The supply side of goods is used to selling to traders, traders collect goods and then sell them to processing and exporting enterprises. The advantage of this trading method is that it is convenient because traders come to the place to buy goods, but it is very disadvantageous in terms of transaction prices and industry development orientation. Because there are no high commodity standards, traders cannot support farmers and growers in terms of plant varieties, livestock, farming techniques as well as farming orientation. Trading through the exchange will improve this problem, but in the short term it is also an obstacle for farmers and agricultural growers, so changing the trading method is a challenge for Vietnam. 100% of surveyed experts believe that the psychology of fear of change is one of the main challenges in the development of commodity derivatives trading in Vietnam. T3: Limited capacity and management mechanism |
will also increase the opportunity to cooperate or join international organizations necessary when conducting a standard transaction. 80% of the experts surveyed said that the need for increased integration is an opportunity for the development of commodity derivatives trading.
O4: Gaining experience in market development and management: commodity derivatives trading is new to Vietnam, but many countries have applied it first, experienced their own difficulties and succeeded, such as Japan starting in 1985, China in 1992, Malaysia in 2002, Korea in 1999, Thailand in 2000, ... This creates a great opportunity for Vietnam, because it is a latecomer, Vietnam can receive many lessons in building, operating, managing and developing the market. This opportunity can be through consulting activities from foreign organizations, development support from abroad or from research with appropriate scale. This advantage will help Vietnam build the most suitable operating model for itself and avoid failures and losses from lessons learned from other markets.
previous school. Gained experience
Limitation : The management capacity of the competent authorities needs to be quickly improved to ensure that it can keep up with and anticipate the development and risks of derivative transactions. Issues related to operations such as tax calculation, profit, accounting, reporting mechanism, etc. need to be understood correctly according to international practices and built in accordance with Vietnamese conditions. The management mechanism also needs to be clearly established to avoid overlap leading to ineffective management. 80% of the surveyed experts believe that this is a big challenge for the competent authorities to develop commodity derivative transactions. T4: Building a sustainable financial and banking sector: for the economy to grow and develop stably, the financial and banking system needs to be stable. Recently, the Vietnamese banking system has encountered many major problems, especially bad debt, cross-ownership, hot credit growth, bank merger trends, etc. Restructuring banks, making banking operations transparent, resolving bad debts, and increasing financial strength for the Vietnamese banking system are all trends. inevitable direction but this is clearly a |
Management experience will help organize implementation and increase market efficiency. 80% of surveyed experts agree that gaining experience from markets is a good opportunity to develop Vietnamese commodity derivatives trading.
O5: Adopting modern technology: Technology here includes technology to ensure smooth transactions, to be able to develop other products in the future, to be able to manage customer information, transaction information, and transaction risk management well. The opportunity here is that because there are many markets before Vietnam, it is possible to choose a technology suitable for the derivatives market that Vietnam wants to build to buy or build similarly. 75% of surveyed experts agree that adopting technology from successful countries is an opportunity to develop commodity derivatives trading. Technology can also guide the development of products suitable for the market.
huge challenge at present. 75% of surveyed experts believe that building a sustainable finance and banking industry is a challenge to develop commodity derivatives trading in Vietnam. T5: Build simple, easy-to-use trading products: derivative products are very complex, especially determining commodity trading standards that are suitable for Vietnam's conditions while still ensuring international standards to be able to link operations between domestic exchanges and foreign exchanges. The challenge here is to build those complex products into simple products that can facilitate trading participants while still ensuring the interests of all parties involved. 60% of surveyed experts agree that building suitable products is a challenge to develop commodity derivatives trading in Vietnam. |
Source: Author's synthesis
2.5. MAIN CAUSES OF LIMITATIONS
2.5.1 Legal basis still has many limitations
Although the first commodity exchange in Vietnam was established in 2002, it was not until 2005 that all activities of commodity exchanges were regulated in the 2005 Commercial Law with 11 articles. And that was the legal basis for considering commodity exchanges as a modern form of commodity trading. However, it was not until Decree 158/2006/ND-CP issued on December 28, 2006 that the buying and selling of goods through commodity exchanges was uniformly managed by the Government. The Ministry of Trade was assigned to be responsible for managing the activities of the exchanges. Since then, commodity exchanges have had the legal status of enterprises operating in the field of commodity trading. On February 10, 2009, the Ministry of Industry and Trade issued Circular 03/2009/TT-BCT guiding the dossier, procedures, and procedures for granting establishment licenses and regulating the reporting regime of commodity exchanges. Thus, businesses have waited for 4 years for a complete legal framework to come into operation. However, the management mechanism of domestic commodity exchanges has not yet met standards, in addition, the legal basis is still unclear and uncertain in terms of regulations and operations, creating instability not only in terms of structure but also in terms of transactions during operation. The emergence of disputes is inevitable, and how to resolve those disputes has not yet been unified, leading to inadequacies in the operating model of commodity exchanges.
2.5.2 The commercial banking system has not yet played its role well.
To develop non-financial commodity derivatives trading, the commercial banking system plays a very important role. During the research period, commercial banks have not yet played their role well. Banks have not yet combined with commodity exchanges to build suitable derivative products to supply to the market, and have not yet combined banking products with non-financial commodity derivatives trading products. Banks have not yet sponsored well the parties participating in derivatives trading. The role of commercial banks has not yet been clearly demonstrated.
in connecting domestic investors, domestic commodity suppliers with foreign commodity exchanges. Providing information and consulting potential customers on non-financial commodity derivative products of banks is also limited.
2.5.3 Products traded on the market are not diverse
The products traded on commodity exchanges in Vietnam are mainly focused on spot transactions, while derivative trading products are still very rudimentary and not diversified. The lack of diversity is reflected in both the underlying assets and the applied derivative instruments. Only a few commodities are used as underlying assets: rubber, coffee, cashew nuts, steel. Many strong commodities in Vietnam have not been put into trading on commodity exchanges. The applied derivative instruments are limited to futures and futures products, but the terms are not diverse, and option products have not been applied. It is the lack of diversity of products that makes the turnover of non-financial commodity derivatives transactions very limited, thus not highlighting the advantages of this transaction compared to traditional transactions and not attracting many participants. This is one of the main reasons why non-financial commodity derivatives transactions in Vietnam have not developed.
2.5.4 Limited management role
Non-financial commodity derivatives transactions involve many management agencies: non-financial commodities are under the management of the Ministry of Industry and Trade, derivative transactions are under the management of the Ministry of Finance and payment activities are under the management of the State Bank. According to the analysis of the situation of non-financial commodity derivatives transactions in Vietnam in recent times, it shows that the management role of the competent agencies has not fully promoted its role and it is very difficult to coordinate the management of non-financial commodity derivatives transactions. This is a point that needs to be carefully considered to ensure the best environment for the development of non-financial commodity derivatives transactions.
2.5.5 Exchange support services are still underdeveloped
For the development of commodity derivatives trading, the main services that need to be developed are providing accurate information about commodities, forecasting commodity output, training knowledge about derivatives for each potential market participant: farmers, traders, brokers, payment banks, transaction management departments, market management, quality control departments, corporate tax departments, and personal tax departments. The work of promoting derivative products on the floor, research work, learning from experiences of foreign commodity exchanges, sending people to work in the field, learning from practical experiences of foreign commodity exchanges also need to be developed accordingly. Because these services have not been developed, when the floors are established and operating, isolation and inefficiency immediately manifest. Commodity exchanges themselves cannot undertake all tasks at the same time to develop a market of very complex instruments. The lack of or poorly developed support services is one of the reasons for the current limitations of commodity derivatives trading. Looking more deeply into the experience of many successful countries in non-financial commodity derivatives trading, these services have developed very strongly, ensuring systematicity and sustainability.
2.5.6 Underdeveloped technology infrastructure
One of the reasons for the limitations in commodity derivatives trading is the underdeveloped technological infrastructure. Solving this problem will create a good foundation for the development of this transaction in the future. The main issues that need to be considered when developing technological infrastructure include trading software for the floor, customer information management software, software connecting foreign commodity exchanges in the case of direct trading on foreign commodity exchanges or in the case of connecting domestic commodity exchanges and foreign commodity exchanges. It can be seen that technology in commodity derivatives trading is one of the most important conditions to ensure the development of the market. For a long time, Vietnamese technology has depended on foreign inventions, which has created a

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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