181.11 million tons in 2007 (an increase of 97% in 6 years). It is forecasted that this volume of goods will increase to 218 million tons in 2010, more than double in 2015, and reach 854 million tons in 2020. Although the volume of containers passing through Vietnamese ports is increasing rapidly, in the import-export business community and logistics experts, it is believed that Vietnamese goods are loaded and unloaded twice. If they are exported, they are loaded and unloaded once at a Vietnamese port, then transported by small container ships to a regional transit port, usually Singapore, loaded and unloaded a second time onto large container ships, and then released to the world. The trend of increasingly large container ships to reduce shipping costs is said to have a negative impact on Vietnam's import and export of goods, as domestic seaport infrastructure has not yet been invested in keeping up with this development. We lack deep-water ports that allow large containers to pass through.
- Develop and implement a program to modernize and reform customs procedures, a roadmap to shorten the time for customs procedures for import and export goods to strive to reduce the time for customs procedures for Vietnam's import and export goods to the average level of the ASEAN region by 2010 through the increased application of measures to conduct electronic customs, one-stop customs...
- Early implementation of signing agreements on international payment via banks with some of Vietnam's export markets that are currently facing difficulties in transactions and payment guarantees such as China, Russia and Middle Eastern and African countries; at the same time, signing bilateral agreements and mutual recognition on plant quarantine, food hygiene and safety standards, especially with key export markets such as the United States, Japan, Korea, Singapore, Australia, New Zealand. to facilitate export enterprises in payment as well as meeting standards on
Plant quarantine, food hygiene and safety, especially for agricultural and aquatic products.
- The Ministries of Science and Technology and Agriculture and Rural Development negotiate and sign new agreements on conformity and mutual recognition of export products, first of all for agricultural and food products, creating conditions for Vietnamese goods to be exported to foreign markets.
Maybe you are interested!
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Vietnam's export support measures in the period 2009-2010 - 13 -
World economic fluctuations in the period 2007 - 2008 and their impact on Vietnam's import-export business activities - 12 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Improving the competitiveness of Vietnam's tourism industry in the period of international economic integration - 12 -
Comparison of Imported Raw Materials Value and Export Turnover of Vietnam's Leather and Footwear
2.1.2. Solutions to improve the financial, credit and investment policy system serving export
- About credit policy:

Innovate credit policy towards eliminating subsidies, implementing the principle of market-based interest rates but ensuring the following functions:
+ Providing credit to small and medium enterprises, enterprises exporting high-risk products with longer repayment periods and more favorable capital access conditions.
+ Guarantee for export enterprises to borrow capital from commercial banks.
+ Credit for importers.
- Regarding tax policy:
+ Guide and organize the effective implementation of tax refund policies for raw material importers to supply domestic export manufacturers.
+ Reduce 30% of income tax payable in the fourth quarter of 2008 and corporate income tax payable in 2009 for income from production and business activities of small and medium enterprises.
+ Extend the deadline for paying corporate income tax for 9 months for the corporate income tax payable in 2009 of enterprises.
small and medium enterprises and enterprises engaged in production and processing of agricultural, forestry, aquatic products, textiles, footwear, and electronic components.
+ Temporarily refund 90% of input VAT on actually exported goods in case the enterprise does not have payment documents and refund the remaining 10% when payment documents are available.
+ Adjust and reduce import tax rates for some groups of goods that are input materials for production, which are not yet produced domestically or are produced but cannot meet demand to create conditions for businesses to reduce costs and improve competitiveness.
+ Extend the tax payment grace period for some industries in accordance with the production and consumption cycle (shipbuilding, mechanical manufacturing, etc.). Flexibly implement the policy on import tax payment grace period (from 275 days to 365 days) for imported goods and raw materials for export production.
- On monetary policy:
+ There are specific measures to facilitate increased access to credit capital for enterprises, especially small and medium enterprises; for production and export business, enterprises facing difficulties in product consumption such as: continuing to reduce lending interest rates according to market signals; reducing required reserves of credit institutions; reducing the base interest rate to below 10% by the end of December 2008.
+ Guide credit institutions to provide loans at agreed interest rates as prescribed in Resolution No. 23/2008/QH12.
+ Continue to restructure debt terms and apply solutions to handle bank loans in accordance with legal regulations for farmers and businesses facing difficulties.
+ Operate monetary policy flexibly and effectively; flexibly adjust foreign exchange rates towards encouraging exports and controlling imports.
Direct commercial banks to adjust interest rates on loan contracts down to current interest rates; do not impose overdue penalties on small and medium-sized enterprises facing difficulties.
- On investment policy:
+ Continue to promote investment incentive policies, in which the policy of encouraging investment in developing export production needs to be implemented more thoroughly and consistently.
+ Incentive policies for domestic enterprises must be equal to or higher than those for foreign invested enterprises.
+ Focused investment in export-oriented manufacturing industries
+ Reasonable development of industrial parks and export processing zones
2.1.3. Solutions to improve the effectiveness of export promotion work
+ Innovate the operation method and organization of management and use of the Economic Diplomacy Fund to promote the effectiveness of this Fund in export promotion support activities by transferring the management of this Fund from the Ministry of Foreign Affairs to the Ministry of Trade, avoiding the current situation where trade promotion workers are often passive trade counselors. On that basis, every year the Ministry of Trade will assign tasks to Vietnamese trade offices abroad to develop export promotion programs to local markets and report to the Ambassador for approval of this program before reporting to the Ministry of Trade to synthesize and allocate common funds to markets each year.
+ Focus the State's trade promotion activities on organizing major programs to promote the national image, especially to large import markets, import markets with great potential for Vietnamese goods through major international media channels such as CNN, BBC, The Economist...
+ Further promote high-level trade promotion activities to boost cooperation, investment and trade between Vietnam and other countries, attract multinational corporations to invest in Vietnam, thereby creating waves of investment shifts to Vietnam in export production sectors with great potential.
+ Innovate the organization of trade promotion programs by focusing on organizing and providing market information, reducing small-scale market survey programs, and enhancing promotion activities through supporting the organization of delegations...
+ Proactively inviting foreign importers to trade at trade promotion events in Vietnam is one of the new forms that the Trade Promotion Agency, Ministry of Industry and Trade is proposing to boost exports.
2.1.4. Solutions to support human resource training and development for some export manufacturing industries
"People are the decisive factor for the success of a business", therefore, training human resources to serve the export production activities of each industry is very necessary and needs to be built strategically:
- Organize vocational training programs to solve the problem of shortage and improve the quality of labor resources in some export production industries that are facing difficulties in labor resources such as textile and garment production, leather and footwear, wood products, and plastic products. In addition, the government can coordinate with banks to lend money to workers to learn a trade, to move towards socializing vocational training every year.
- Perfecting the State's mechanisms, policies and laws in the field of labor and employment to enhance care and protect the interests of workers, improve income and living conditions for workers.
2.1.5. Solutions to forecast and promote exports by industry
The lessons of poor forecasting are the driving force for the Government to continuously strengthen and closely monitor the work of forecasting and early warning of export situations by each industry. Although there are many agencies for forecasting and analyzing the economy, this work has not been really given due importance, has not been organized tightly and effectively, and lacks an appropriate mechanism to seek the opinions of independent experts.
In addition, the Ministry of Industry and Trade or agencies performing forecasting work need to be more responsible when making assessments and predictions for exports. In particular, it is necessary to enhance the responsibility of the head of the ministry for the information provided by that ministry.
2.2. On the business side
Exporting enterprises are those who directly stand on the international trade front, so enterprises need to promptly take advantage of favorable conditions from the State to boost production, innovate organizational activities to improve the quality and efficiency of production and business activities. Some recommendations given to exporting enterprises in the coming time are:
2.2.1. Solutions to build and strengthen relationships with raw material suppliers for production
- Ministries perform their state ownership functions to direct large-scale state-owned enterprises with a position in the market such as the Fruit and Vegetable Corporation, the Coffee Corporation, etc. to develop plans to link with raw material producers to produce export goods, ensuring stable quality and supply of raw materials for production. On that basis, it will promote enterprises of other economic sectors to build links with farmers.
- Export manufacturing enterprises in the fields of textiles, footwear, and wooden furniture, including foreign-invested enterprises, proactively develop projects to build raw material centers to receive loans from the Development Bank to build these centers.
2.2.2. Solutions to improve the quality of business operations
- Enterprises need to actively implement the application of corporate governance models and quality management models in production and business organization to improve production and business efficiency and export product quality.
- Innovate human resource management in enterprises, especially small and medium enterprises, to standardize recruitment, evaluation and employment activities in these enterprises to improve the ability to meet labor standards and conditions set by importers.
- Effectively exploit the benefits of information technology and promote the application of e-commerce to expand market access opportunities, quickly grasp customer needs, save transaction and advertising costs, thereby improving production and business efficiency.
- Improve understanding of international trade law to be ready to deal with trade disputes in foreign markets as well as proactively request the Government to take measures when foreign partners engage in unfair competition in the Vietnamese market (dumping, subsidies).
- Increase the use of production and business support services such as consulting services, market research and exploration services, legal services... to improve the quality, efficiency and professionalism in production and business activities of enterprises, especially small and medium enterprises.
2.3. Solutions for each industry
2.3.1 Some solutions for the aquaculture industry
Some difficulties for the seafood export industry:
- The main difficulty today is that countries are applying trade protectionism, technical barriers, strict quarantine and regularly issuing new, more stringent standards on antibiotic residues and food safety and hygiene.
- Lack of domestic raw materials for export production while import tax is high at 10-20%, most seafood processing factories can only operate at about 70% capacity due to lack of raw materials for processing.
- Access to loans from banks and preferential loans is difficult.
- There is a shortage of raw materials for production while import taxes on raw materials are high, and there is no close connection between production and processing areas.
- Besides, seafood exporting enterprises also have to face weaknesses in marketing, using the internet for marketing as well as management team, labor force meeting the qualifications...
Some solutions:
- Maintain the current growth rate of the fisheries industry on the basis of strengthening factors to ensure sustainable development such as: resource regeneration, safety for fishermen, gradually adjusting the fishing structure, reducing coastal exploitation, and developing offshore fishing.
- Offshore fishing is a correct direction, however, implementation needs to be more cautious. Recently, the Offshore Fishing Investment Project (ODF) using preferential credit capital is a correct policy of the Party and State, invested in for a long time (from 1997-2003). However, initial inspection results show that:



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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