average score. This index was published by ITU in May 2007, unlike the ICT-OI index in that it does not take into account education, but is based only on IT and telecommunications development indicators. This index in 2007 was ranked for 181 countries, Vietnam ranked 126/181 with a score of 0.29 - not reaching the world average score of 0.40. Compared to the previous ranking (ranked 123), Vietnam dropped 3 places although it increased 0.1 point (0.28 to 0.29). ITU also published a map of the world and each region in which the color of each country reflects the size/smallness of this index. The darkest (highest) are the regions of North America, Western Europe, Japan and Australia.
Networked Readiness Index (NRI 2006-2007): 7 ranks lower. Vietnam's NRI ranking in 2006-2007 was 82/122, 7 ranks lower than in 2006 (75/115).
E-Readiness Index (EIU Index 2007): increased by 1 rank. Vietnam ranked 65th out of 69 countries – increased by 1 rank compared to the previous year (3.73 points – increased compared to 3.12 points in 2006). Vietnam's position in the list in 2003 and 2002 was 56/60, 2004 was 60/65, 2005 was 61/65 and 2006 was 66/68.
In terms of government policy and vision, Vietnam is ranked 58/69.
Table 2.6: Vietnam in EIU's ranking over the years
Year
EIU Index Score | EIU Index Ranking | |
2001 | 2.76 | 58/60 |
2002 | 2.96 | 65/69 |
2003 | 2.91 | 56/60 |
2004 | 3.35 | 60/64 |
2005 | 3.06 | 61/65 |
2006 | 3.12 | 66/68 |
2007 | 3.72 | 56/60 |
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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Developing human resources for Ho Chi Minh City's tourism industry in the period 2013-2020 - 2 -
Research on theoretical and practical basis of developing high-quality human resources to form a knowledge-based economy in Vietnam - 27 -
Education - Training with the development of high quality human resources in Vietnam today - 23

Source: EIU, 2000-2007
Report: Vietnam IT Panorama 2007, Ho Chi Minh City Information Technology Association
Vietnam's IT market in 2006 reached 1 billion 15 million USD, an increase of
22.6% - more than 3 times the world's general growth rate - in which hardware increased by 15.8%, software/services increased by 43.9%. Hardware spending did not grow high because hardware prices decreased quite quickly, software spending was affected by the decline of the government software market in 2006. Although the government software market grew slowly due to the slow implementation of the 2006-2010 plan, the growth rate of the software market was still high due to digital content services compensating. These are impressive growth figures, higher than the GDP growth rate and exceeding the average growth rate of Asia and the world.
Table 2.4: Vietnam IT market 2000-2006 (million USD)
Year
Market software/service | Hardware market | Total (Million USD) | Growth (%) | |
2000 | 50 | 250 | 300 | - |
2001 | 60 | 280 | 340 | 13.3 |
2002 | 75 | 325 | 40 | 17.6 |
2003 | 105 | 410 | 515 | 28.8 |
2004 | 140 | 545 | 685 | 33.0 |
2005 | 198 | 630 | 828 | 20.9 |
2006 | 285 | 730 | 1015 | 22.6 |
Source: 2006 IT Panorama Report - Ho Chi Minh City Information Technology Association
IT industry: growth of 22.1%, of which software industry increased by 32%. The total value of Vietnam's IT industry (excluding consumer electronics and telecommunications industry) in 2006 was 1.74 billion USD - an increase of 22.1% compared to 2005.
The growth rate of the Software/Services Industry (32%) is still higher than the growth rate of the hardware industry, partly due to the contribution of the digital content industry and software outsourcing services to foreign countries.
Table 2.5: Value of Vietnam's IT industry 2002-2006 (million USD)
Year
Service software | Hardware | Total | |||
Serving the domestic market land | Processing/ Export | Total | |||
2002 | 65 | 20 | 85 | 550 | 635 |
2003 | 90 | 30 | 120 | 700 | 820 |
2004 | 125 | 45 | 170 | 760 | 930 |
2005 | 180 | 70 | 250 | 1150 | 1400 |
2006 | 255 | 105 | 360 | 1380 | 1740 |
Source: 2007 IT Panorama Report – Ho Chi Minh City Information Technology Association
Vietnam's software/service industry achieved a turnover of 360 million USD in 2006, of which 255 million USD came from the domestic market (accounting for 70.1%) and 105 million USD from export processing (accounting for 29.9%), an increase of 44% over the previous year. Software export processing increased by 50%, the domestic software/service market increased by 41.6%.
The hardware industry reached 1.38 billion USD, mainly serving exports with a turnover of 1.233 billion USD and 147 million USD for the domestic market. The important contribution is 100% foreign-owned companies producing in Vietnam for export. Most domestic computer brands had 2006 sales of less than 5 million USD, only 2 leading Vietnamese computer brand manufacturers with sales exceeding 10 million USD still maintained a high growth rate, in which FPT Elead grew 35.8% with sales of 18.2 million USD, CMS grew 49.5% with sales of 13.9 million USD.
With over 16 million Internet users, Vietnam has become the 17th largest Internet user country in the world, and 6th in Asia (after China, India, Japan, Korea and Indonesia). However, if calculated by the rate of Internet access, Vietnam is still in a rather modest position: 9th in Asia and 93rd in the world.
Table 2.6: Subscriber and user development 2003-2007 (according to VNNIC)
May
Number of subscribers | Number of users | |
May 2007 | 4,503,333 | 16,176,000 |
May 2006
3,541,000 | 12,912,000 | |
May 2005 | 1,899,000 | 7,185,000 |
May 2004 | 1,124,000 | 1,709,000 |
May 2003 | 450,000 | 4,311,000 |
Source: Vietnam IT Panorama 2007, Ho Chi Minh City Information Technology Association
With such a growth rate, the demand for IT human resources is really urgent.
necessary. To have further development, the IT industry is in need of a lot of talent. To have more talent will largely depend on the training of human resources of the industry.
3.1.2 Basic views
Developing human resources for information technology (including human resources working in telecommunications enterprises, information technology industrial enterprises; human resources for information technology applications; human resources for training in information technology, electronics, telecommunications and people using information technology applications) is a key factor that has decisive significance for the application and development of information technology. Developing human resources for information technology must ensure quality, synchronization, and rapid structural transformation towards rapidly increasing the proportion of highly qualified human resources and enhancing national information technology capacity.
Developing human resources in information technology must be closely linked to the process of innovation in education and training, especially innovation in university education. Fundamentally and comprehensively innovate the training of human resources in information technology towards integration and achieving international standards, creating fundamental changes in training quality, meeting the requirements of information technology development to serve the cause of industrialization, modernization of the country and international economic integration.
Promote socialization and enhance international cooperation in training IT human resources, promote all domestic resources and mobilize foreign resources for IT human resource development.
Strongly develop IT human resources, ensure sufficient human resources to serve the needs of application and development of information technology, build a knowledge-based economy and society.
information, meeting the requirements of the country's industrialization and modernization and providing information technology human resources for the international labor market.
Modernize, improve the efficiency and competitiveness of the IT human resource training system, raise the level of IT human resource training in our country to reach international standards and participate in the international human resource training market. Gradually become one of the countries providing high-quality IT human resources for countries in the region and the world.
Promote human resource training for application and development of information technology to serve national defense, security and protection of the Fatherland.
Strengthen the building of teaching staff, improve the quality and quantity of IT, electronics, telecommunications lecturers in universities, colleges, vocational secondary schools and vocational training institutions. By 2015, at the university and college level, ensure that there is 1 IT lecturer for every 15 students; 70% of university lecturers and over 50% of college lecturers have a master's degree or higher, over 50% of university lecturers and at least 10% of college lecturers have a doctorate. By 2020, over 90% of university lecturers and over 70% of college lecturers have a master's degree or higher, over 75% of university lecturers and at least 20% of college lecturers have a doctorate.
Create a breakthrough in training quality. Strive to have university-level training in information technology, electronics, and telecommunications reach the advanced level in the ASEAN region by 2015; 80% of students in information technology, electronics, and telecommunications graduating from domestic universities have sufficient professional and foreign language skills to participate in the international labor market. By 2020, training in information technology, electronics, and telecommunications at many universities will reach international standards; 90% of students in information technology, electronics, and telecommunications graduating from universities will have sufficient professional and foreign language skills to participate in the international labor market.
Strengthen training, fostering, and building a team of IT teachers for general education institutions. By 2015, all high school and middle school students and 80% of primary school students will learn IT. Ensure IT is taught to 100% of students in general education institutions.
2020. Promote the application of IT in education and training. By 2015, 100% of teachers at all levels can use IT applications to support teaching.
Promote human resource training to meet the development needs of enterprises in the field of information technology and communications. From now until 2015, provide these enterprises with 250,000 people with expertise in information technology, electronics, and telecommunications. Of these, 50% have college or university degrees and 5% have a Master's degree or higher.
Strengthening human resource training for information technology application. From now until 2015, providing enterprises, state management agencies, socio-political organizations, research facilities, hospitals, etc. with 530,000 specialized information technology staff with college degrees or equivalent or higher.
Continuously improve knowledge and skills in using IT applications for the whole society. By 2015, all cadres, civil servants, and public employees at all levels, 100% of medical staff, 80% of employees in enterprises, and over 50% of the population will be able to use IT applications. Ministries, branches, provinces, and centrally run cities will have IT directors who are trained according to State regulations. By 2020, 90% of employees in enterprises and over 70% of the population will be able to use IT applications.
3.2 Key solutions to promote training of IT human resources in the coming time
3.2.1 Expanding information technology human resource training channels
- Increase the number of students in formal training schools
We are lacking high-quality human resources, but even more lacking IT "workers". "Socialize" the issue of training IT human resources, focus on compensating for the shortage of human resources below university level, and innovate in the long term thinking of training high-quality human resources. Create conditions for the establishment of vocational colleges and vocational universities. The process of expanding training will entail the need to issue quality standards early, as well as requiring changes in mechanisms.
- Encourage organizations and individuals from all economic sectors,
Foreign IT experts participate in training IT human resources, encourage investment in private universities and colleges specializing in IT.
There should be a more open and flexible policy in establishing IT training schools to mobilize maximum resources from the State, businesses and society to invest in this field. It is necessary to allow schools more initiative, autonomy and self-responsibility in issues such as quotas, admission methods, programs, textbooks and tuition fees.
- Promote CIO training from low to high levels to be compatible with the CIO generation of AFTA, APEC, WTO... CIO training needs to ensure 4 conditions: the ability to search and collect information, have an understanding of information technology, grasp and master information, and have the ability to reason based on information to make decisions. CIO training can focus on two directions: IT experts learn about state management, those who are undertaking state management functions learn about IT. The source of CIO training needs to come from the businesses themselves, that is, engineers from other industries, when trained in IT, understand the nature of IT and have existing professional knowledge, they will be successful leaders.
- Support and promote the informal training model. This system has contributed significantly to the training of IT human resources. However, the training certificates have not been recognized by the State. This causes disadvantages for graduates of these centers when they work in enterprises and State agencies. The State needs to study and promulgate policies to recognize the equivalence between the certificates of these training centers and the degrees in the formal training system. It is necessary to develop a program and organize an exam to grant a practical college degree (no need to study, just pass the exam to be granted a degree). Universities should also study to connect with high-quality centers for training.
- Strengthening IT training for other industries: Our basic IT programs are generally only at a fairly simple level, with little practice time, and students have almost no practical skills. IT programs for majors are much more difficult, except for a few specific engineering industries, the vast majority of these programs have not been systematically developed. We
There is almost no IT training program for many majors: economics, education, social sciences and humanities. Therefore, it is necessary to further increase the duration of IT subjects for students. The IT program for each major needs to be carefully designed according to the characteristics of each major. Strongly deploy training for some new majors such as "economic information systems", medical-informatics, bio-informatics, chemistry-informatics... c) Training 2 degrees in IT for graduates from other majors. In fact, through the framework program built since 2003, some majors such as mechanics, electricity-electronics... have partly demonstrated the idea of increasing the content of IT knowledge and skills and in the framework program system there are also some new majors such as "economic information systems", but in general, most of the programs have too little IT content.
- Promote short-term training courses to update knowledge. These training courses play a very important role in developing IT human resources. For IT experts: project administrators, design experts, building comprehensive solutions and marketing forces in the Hightech field can only be trained through work experience, along with short-term training courses. However, the scale of these courses is still limited. The cost of participation is often quite high, while many businesses and managers have not yet fully realized the importance and benefits of this investment. There is a need for propaganda measures to further promote the organization of these training courses. The State needs to have a support mechanism to reduce costs, and needs to promote short-term training courses to improve qualifications and update professional knowledge for IT human resources.
3.2.3 Strengthening IT human resource training according to international standards
- Schools need to increase investment in IT infrastructure, teaching equipment, especially high-quality computer systems.
It is necessary to equip electronic learning facilities, modern network infrastructure, broadband Internet connection for all universities to create more opportunities for students to go online to collect documents, become more familiar with e-commerce and students may have to be free or only have to pay a certain fee; ensure the ratio of students





