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hardship with a serious working spirit. Reality shows that cadres, workers and civil servants in the industry show deviations in motivation, attitude and responsibility for performing assigned tasks, and are often slow to develop their professional abilities and capacities. All cadres, workers and employees working in the railway industry, especially workers, must have a very industrial and professional style; strictly follow the principles in work, because just a small mistake in the work process can have very serious consequences.
Research and clarify the factors affecting the development of high-quality human resources in the railway industry, both to clearly see the specific characteristics and requirements of the industry. This is the basis for each subject to clearly see the difficulties, complexities and requirements for synchronization in awareness and activities to develop high-quality human resources in the railway industry at present as well as in the coming years. Imbued with the viewpoint that people, especially the development of high-quality human resources, are considered the key solution to the development of the industry at present and in the coming years.
Chapter 2 Summary
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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High-Quality Female Human Resources Participating in Leadership and Management in the Political System Are Still Low and Unstable
High-quality human resources in the railway industry are the sum of the factors of quantity, quality and structure of the railway industry's human resources, with a college degree or higher, with typical qualities and good professional capacity, proficient skills, creativity and sensitivity; are and will create the strength to always perform tasks well, and are the main and important driving force promoting the development of the railway industry.
Developing high-quality human resources in the railway industry is a process of dialectical, positive, voluntary, and creative interaction between the subject and the object; taking place with specific goals, contents, and methods, aiming to promote the object's awareness, transform the goal, form, consolidate, and develop typical moral qualities, good technical expertise, proficient skills, creative and sensitive abilities, realize potential, and always

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complete the assigned work well. The characteristics of this process are expressed in the factors of subject, object and goal, content, program, training and fostering methods. Thereby, the high-quality human resources of the railway industry are transformed in the direction of increasing quantity, improving quality, and balancing structure to contribute to the successful completion of the industry's strategic goals in the current innovation process.
This chapter clarifies the theoretical basis of high-quality human resources and the development of high-quality human resources in the Vietnam Railway industry, thereby proposing the concept and factors constituting the quality of high-quality human resources in the railway industry. Based on these theoretical bases, the current situation of high-quality human resources development in the Vietnam Railway industry will be studied.
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Chapter 3
HUMAN RESOURCE DEVELOPMENT
HIGH QUALITY OF VIETNAM'S RAILWAY INDUSTRY TODAY - CURRENT SITUATION, CAUSES AND ISSUES
3.1. ACHIEVEMENTS IN DEVELOPING HIGH-QUALITY HUMAN RESOURCES IN VIETNAM'S RAILWAY INDUSTRY TODAY AND CAUSES
3.1.1. Achievements in developing the current leadership and management staff of the Vietnam Railway industry
Over the past years, the team of leaders and managers in the Vietnam Railway industry has developed quite well. The work of creating a source of staff has achieved many important results. This human resource has maintained its leadership and management role, being both the core force and the driving force, always playing a central role and the most valuable asset of the railway industry. The industry has recognized the important position and role of the team of leaders and managers, so it has paid attention to and prioritized development in all aspects to be able to operate, organize tasks and effectively promote other human resources of the industry. The railway industry is a state-owned enterprise, and at the same time an important enterprise in the system of transport sectors in Vietnam. With that character, Vietnam Railway Corporation always pays attention and cares about the work of developing the team of leaders and managers.
In terms of quantity, the structure of the leadership and management staff of the Vietnam Railway industry is currently quite reasonable and meets the requirements and immediate tasks of the industry . The leadership and management staff of the Vietnam Railway industry currently includes: 2,581 people, of which: 1,091 are managers; 1,490 are leaders of professional departments and offices. The leadership and management staff of the affiliated units are always strengthened, meeting the staffing requirements to organize the implementation of the political tasks of the industry. Average age structure of the leadership and management staff of the industry
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Vietnam Railways is quite reasonable, with an average age of 45, and the trend of rejuvenation of the staff in the industry's affiliated units is increasing. This is a good thing for the organization and personnel work.
In terms of quality, the current leadership and management staff of the Vietnam Railway industry, first of all, is demonstrated by their professional training level . 100% of the management and leadership staff in the professional departments and offices of the Corporation, companies, enterprises, and level 1 and level 2 stations have graduated from university; of which 13 have doctoral degrees; 148 have master's degrees; only 75 stationmasters have intermediate qualifications, 02 stationmasters have technical worker qualifications; in terms of foreign languages : 100% of the management and leadership staff in the professional departments and offices, enterprises, level 1 and level 2 stations and many level 3 stationmasters have A-credit qualifications in English or higher, including management staff who can work with foreign experts and translate specialized documents. In terms of information technology, 100% of the staff can use office information technology to serve their professional work.
In recent times, implementing the strategy of socio-economic development in the new situation and international integration, the Vietnam Railways industry has set out many goals, strategies, developed projects, mechanisms, policies, measures and plans to develop the industry's human resources. In particular, it has focused on personnel work and paid more attention to the selection, treatment and use of competent staff, paying attention to investing in staff to continue studying to improve their professional and political qualifications. In the past 10 years, the Vietnam Railways Corporation has organized training courses and professional development for nearly 10,000 employees and managers, including nearly 2,900 leaders, managers, key staff such as the Chairman of the Board of Members, General Director, Directors, Controllers, Station Chiefs, and resource staff in terms of expertise, profession, management skills, and foreign languages.
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In addition, Vietnam Railways Corporation has also cooperated with schools in the region and around the world, sending 260 leaders, managers, and professionals to study in countries with developed railway industries such as China, Japan, Korea, Australia, India, etc. In addition, many leaders and managers have invested personally in improving their qualifications, studying part-time to obtain university and postgraduate degrees at training institutions in and outside the country.
Vietnam Railways Corporation is very interested in improving the professional qualifications and management capacity of the industry's leadership and management staff. In fact, 100% of the leadership and management staff of Vietnam Railways Corporation have a university degree or higher, of which those with a post-graduate degree account for 1/5 of the total staff. The number of staff trained in railway majors accounts for 42% and the number of staff trained in economics majors
- Business administration is 39%. The rest are trained in other majors (mechanics, control...).
Vietnam Railways Corporation has used the right people for the right jobs in the process of developing the Corporation. The Corporation has prioritized the use of high-quality human resources. After a period of working, the Corporation's leadership and management staff have matured through practical work. Among them, there are hundreds of project managers who have accumulated a lot of experience after working on the project. This is a high-quality human resource, providing management and high-level expertise for the Corporation's other subsequent projects.
Since 2010, Vietnam Railways Corporation has built and temporarily applied a job description and a system of job title standards. During that process, there have been changes in the organizational structure of functional departments and offices along with assigned tasks. Currently, the Corporation is continuing to adjust all existing job title standards to submit to the Minister for approval to be effective and put into use in the following years.
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The industry's training plans and activities have been built and periodically supplemented to suit the professional work of each position to ensure that the Corporation has a stable organizational structure to effectively carry out management and operation tasks. The issue of development orientation for each position and each department is being closely directed by the leaders of the Ministry and the Corporation to gradually professionalize and standardize human resources holding leadership and management positions in the industry at international standards.
Currently, Vietnam Railways Corporation has some of the first human resources who have the opportunity to receive technology transfer from foreign experts and master new technologies of the industry with additional investment. In the period of 2014 - 2018, 198 Corporation officials were organized to attend training courses abroad with support funds from developed countries; opened knowledge training classes for 155 key leaders, foreign language classes for 142 comrades.
Regarding the political quality of the current leadership and management team of the Vietnam Railways industry, the industry is interested in sending hundreds of officials from department heads and deputy department heads and above for advanced political theory training and national defense and security knowledge training. In the period of 2017 - 2020, Vietnam Railways Corporation plans to retrain about 250 leaders and managers. Every year, units and enterprises under the Vietnam Railways Corporation allocate a significant amount of funding for training and human resource development, at least 1.5% of revenue and recorded in the annual production and business plan.
The team of leaders and managers plays an important role in the construction, completion and innovation of the railway industry. The productivity and efficiency of the railway industry in general, in the end, are determined by the quality, capacity and efficiency of the team of leaders and managers. Therefore, this is an important resource that Vietnam Railways Corporation has paid attention to throughout the process from its establishment until now and especially those who
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In recent years, the sector has thoroughly grasped the Party's viewpoints set forth in the national congresses on the strategic task of building a contingent of state leaders and managers with both high professional qualifications and skills and political awareness in the new situation. It has set out tasks and goals for building a contingent of leaders and managers at all levels from the central to grassroots levels, in which the core is a contingent of key officials with solid qualities, capacity and political will, steadfast in the ideals and goals of the nation, meeting the quantity requirements, ensuring the quality and structure, and having a continuous and steady transition between generations.
Reality has proven that the team of leaders and managers of the industry has made an important contribution to organizing the implementation of the policy of promoting the cause of industrialization and modernization of the country and maintaining political stability, independence and autonomy to continue moving towards socialism. The team of leaders and managers of the industry has played a role in realizing the Party's viewpoints set forth in resolutions related to industrialization and modernization of the industry. Each officer in the industry has recognized the attention and correct policies of the Party, the Ministry, and the Corporation on the new requirements in personnel work in general, first of all the key officers must be politically steadfast, professionally competent, have moral qualities and leadership capacity.
At the 11th National Congress of the Party, the Socio-Economic Development Strategy for 2011 - 2020 was approved, with three strategic breakthroughs, including "Rapid development of human resources, especially high-quality human resources". The Socio-Economic Development Strategy for 2011 - 2020 clearly states that people are the center of development, focusing on training human resources to meet the diverse and multi-layered requirements of technology and the development level of fields and professions, training human resources for knowledge-based economic development. Considering human resource development as a key and decisive step in transforming the growth model and sustainable development; synchronously developing a team of qualified human resources, strong enough in all fields, meeting the requirements of sustainable development.
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sustainable with a reasonable structure of human resources by industry and by development field. Promote the implementation of fundamental and comprehensive innovation in higher education, increase investment in building key universities. Implement programs and projects to train high-quality human resources for key and spearhead industries and fields. Focus on discovering, nurturing, promoting talents, training human resources for knowledge-based economic development, especially paying attention to building and developing a team of good leaders and managers.
In terms of physical strength, the human resources for leadership and management are quite young, in good health, and mostly male. This creates great potential for the Corporation to develop high-quality human resources in the future, with high professional qualifications and continued attention to specialized training. In particular, in 2011, the Vietnam Railways Board of Members issued Regulation 03-NQ/DU on training and appointing young staff to create conditions for them to practice moral qualities, master knowledge and skills in production and business management, have practical experience, and have foreign language proficiency to be able to participate in integration with the region and the world. At the same time, in the long term, to create a source of successor leaders and managers for the Vietnam Railways industry and its units in the period from 2011 - 2020 and vision to 2030.
The above results have not only created conditions for young cadres to strive and grow, but also met the long-term development goals of Vietnam Railways in the coming years. In addition, the Corporation has completed and supplemented the legal document system for training, attracting and using quality human resources to work at the Corporation.
The objective reasons for the above achievements are, first of all, that our Party and State have clearly seen the role of high-quality human resources. In the process of innovation, our Party and State always believe that, in order to successfully carry out the cause of industrialization and modernization of the country, develop a market economy and effectively integrate into the international economy, human resources play a decisive role. The Party and State have paid attention to directing the Vietnam Railway industry.





