- Specialized forms of credit financing:
+ Financial leasing: is a form of medium and long-term credit in which the lessor transfers the right to use the asset to the lessee in return for the lessee periodically having to pay rent to the lessor. At the end of the financial leasing contract, the lessee usually has the right to buy back the asset. 4
+ Bank guarantee: Is a written commitment of a credit institution (guarantor) to the entitled party (guarantee) to perform financial obligations on behalf of the customer (guarantee) when the customer fails to perform or improperly performs the obligations committed to the guarantee recipient, the customer must accept the debt and pay the credit institution the amount paid on behalf of the customer . 5. Usually, the bank acts as a guarantor when the relationship between the buyer and seller does not trust each other and is often in the field of import and export of goods. The form of bank guarantee is very rich and diverse: credit guarantee, goods supply guarantee, payment guarantee, contract performance guarantee... credit guarantee development has met the needs of exchange and trade of goods, promoting the development of international trade.
II. THE ROLE OF BANK CREDIT IN THE DEVELOPMENT OF NON-STATE ENTERPRISES
1. Overview of non-state enterprises
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Calculating Indicators Reflecting the Level of Credit Expansion for State-owned Enterprises at VP Bank Giang Vo. -
Appraisal of state development investment credit loan projects at Vietnam Development Bank, Thua Thien Hue branch - 12 -
Development of non-credit services of the Bank for Investment and Development of Vietnam - 1 -
Credit quality assessment at the Bank for Agriculture and Rural Development, North Song Huong branch, Thua Thien Hue province - 1
1.1. Concept of non-state enterprises
An enterprise is an economic organization with its own name, assets, and a stable transaction office, registered for business in accordance with the provisions of law for the purpose of conducting business activities. 6 SOEs are a part of the economy, based on private ownership, long-term existence, and equality.

4 Decree No. 16/2001/ND-CP dated May 2, 2001 and Decree No. 65/2005/ND-CP dated May 19, 2005 of the Government on financial leasing
5 According to Decision No. 283/2000/ND-NHNN14 on promulgating regulations on bank guarantees
6 According to Article 4 ยง 1 Enterprise Law No. 60/2005/QH11 dated November 29, 2005
equal before the law and have the legal and proactive profit-making nature in all production and business activities within the framework of the law . Based on the ownership form of the State-owned enterprise, the State does not provide operating capital nor re-capitalize, but the operating capital of the State-owned enterprise is capital invested by the private sector or a group of members who are organizations and individuals. This amount of money is more or less depending on the scale of the industry and the field of production and business according to the provisions of law (stipulated in the Enterprise Law). On the other hand, in its production and business activities, the State-owned enterprise must bear limited, unlimited or a mixture of unlimited and limited liability. That depends on the characteristics of each type of production and business of the State-owned enterprise in which individuals and organizations participate.
1.2. Types of non-state enterprises
According to the Law on Enterprises 2005, passed by the 11th National Assembly of the Socialist Republic of Vietnam, 8th session, on November 29, 2005 and effective from July 1, 2006, there are the following types of enterprises:
- Joint stock company : A joint stock company is a company formed from many equal capital contributions called shares contributed by shareholders who are organizations or individuals (the minimum number of shareholders is three members and the maximum number is unlimited). Shareholders are only responsible for the debts and other financial obligations of the enterprise within the scope of the capital contributed to the enterprise. Shares are shown on paper called stocks. Stocks are certificates issued by a joint stock company or book entries confirming the ownership and legal interests of one or more shares of the holder. Shareholders can own one or more shares. In case a joint stock company needs more capital for production and business, the company can issue additional debt instruments (bonds, promissory notes, etc.) or equity instruments (stocks) or other instruments to mobilize capital within the framework permitted by law.
- Company Limited :
+ Limited liability company with two or more members: Unlike a joint stock company, a limited liability company is a company established by at least two members, no more than fifty members contributing capital and having limited liability for the debts and other property obligations of the enterprise within the scope of the capital committed to contribute to the enterprise. To expand production and business activities, the company is not allowed to raise capital by issuing bonds or shares and can only increase capital by calling on members of the company to contribute more capital or admit new members or use the non-mandatory reserve fund. Members of the company are allowed to freely transfer their capital contributions to each other. When transferring to members outside the company, the consent of the group of members representing at least three-quarters of the charter capital is required.
+ Single-member LLC: A single-member LLC is an enterprise owned by an organization or an individual. The company owner is responsible for the company's debts and other financial obligations within the scope of the company's charter capital. Similar to a two-member LLC, a single-member LLC increases its charter capital to expand its production and business activities by: increasing the charter capital of the company owner or mobilizing additional capital contributions from others. In case the company's charter capital is increased by receiving additional capital contributions from others, the company must register to convert into a two-member or more LLC from the date the new member commits to contributing capital to the company.
- Partnership : A partnership is a company with at least two members who are joint owners of the company, doing business together under a common name, in addition to the joint partners, there are also capital contributing members. A partnership member must be an individual who is responsible with all of his/her assets for the obligations of the company. In case the partnership wants to increase capital
In order to expand their business activities, general partners can make additional contributions, accept additional general partners or receive capital contributions from capital contributors. New general partners must jointly bear all of the company's assets (unless otherwise agreed by that member or the remaining members). Capital contributors are only responsible for the company's debts and other financial obligations within the scope of the capital they have committed to contribute.
- Private enterprise: A private enterprise is an enterprise owned by an individual who is personally responsible for all activities of the enterprise with all of his/her assets. The owner of a private enterprise has full authority to decide on all business activities of the enterprise, the use of profits after paying taxes and fulfilling other financial obligations as prescribed by law. The owner of a private enterprise can directly or hire someone to run the business activities. During the operation, the owner of a private enterprise can increase or decrease his/her investment capital in the enterprise's business activities. The increase or decrease in the owner's investment capital must be fully recorded in the accounting books. In case the investment capital is reduced to a level lower than the registered investment capital, the owner of a private enterprise can only reduce the capital after registering with the business authority. Private enterprises are not allowed to issue any type of securities to increase capital.
- Cooperative: Cooperative 7 is a collective economic organization owned by individuals and households.
families, legal entities (hereinafter referred to as members) with common needs and interests, voluntarily contributing capital and efforts to establish a cooperative to promote the collective strength of each member participating in the cooperative, helping each other effectively carry out production and business activities and improve material and spiritual life, contributing to the socio-economic development of the country. Cooperatives operate as a type of
7 According to Law No. 18/2003/QH11 on cooperatives
Enterprise, has legal status, autonomy, and is responsible for financial obligations within the scope of charter capital, accumulated capital, and other capital sources of the cooperative as prescribed by law.
1.3. Capital sources of non-state enterprises
- Own capital: Own capital is the first condition for forming a business. According to the law, when registering to establish a company, the business owner, in addition to registering the business line, business type..., must also register the initial capital contribution. During the business operation, the business can increase its own capital. Own capital is formed differently depending on the type of business. For private enterprises, own capital is the capital that the business owner spends to do business. For joint stock companies, own capital is formed by the capital contribution of shareholders who establish the company in the form of shares. For LLCs and partnerships, the initial capital is formed by the contributions of members who establish the company.
- Borrowed capital: Businesses can borrow through commercial credit or bank credit.
+ Commercial credit: Commercial credit 8 is a credit relationship between
Commercial credit is carried out through the form of deferred payment purchase of goods, in which the lender is the seller of goods on credit because he has temporarily transferred the right to use the value of the goods sold on credit to the buyer. Conversely, instead of having to pay immediately, the buyer has the right to use that amount of money for a certain period of time depending on the credit period. Commercial credit capital has a huge impact not only on businesses but also on the entire economy. Commercial credit is a convenient and flexible method of financing in business, meeting short-term capital needs and contributing to accelerating the consumption of products of businesses.
8 Monetary-banking theory textbook, banking academy, page 20
On the other hand, it also creates the ability to expand business cooperation relationships, promoting the circulation of goods.
+ Bank credit: Bank credit 9 is a transfer relationship.
Capital between banks and other economic entities in society, in which banks play the role of both borrowers and lenders. Through the intermediary role of banks, capital will be temporarily transferred from those with excess capital to those in need of capital. This capital is mobilized from society in large quantities and for different terms, thus satisfying diverse capital needs in terms of volume, duration and purpose of use. Enterprises can borrow short-term (under 1 year), medium-term (from 1-5 years), long-term (over 5 years) with different bank interest rates and binding conditions... It has progressive characteristics and plays a role in promoting the development of enterprises in general and SOEs in particular. Using bank credit will help enterprises share some of the risks with banks. Enterprises will mobilize the necessary capital for their production and business activities. Using bank credit does not share the power of the business owner. Interest on loans is included in reasonable expenses, so it will reduce taxes for the business.
1.4. Current status of non-state enterprises in Vietnam
In recent years, when Vietnam carried out the national renovation, many new directions were opened for the national enterprises. Enterprises have developed both quality and quantity. The number of national enterprises has been constantly increasing and increasing at a very fast rate. According to the General Statistics Office, by 2007, the whole country had about 260,000 national enterprises with a total capital of about 600 billion VND. Limited liability companies accounted for nearly 47% of the number of national enterprises, private enterprises accounted for 36.4% and joint stock companies accounted for more than 15%. Currently, national enterprises are divided into many different business lines, these enterprises are
9 Textbook of financial and monetary theory, Banking Academy, page 23
a force contributing to the country's development. The development of state-owned enterprises in the fields of economic development, especially in the processing, retail and service sectors in recent times, has contributed significantly to the country's GDP. State-owned enterprises currently account for 50% of the value of the seafood processing industry and 30% of the value of the textile and garment industry. This sector also attracts more than 90% of new workers every year. However, 75% of state-owned enterprises currently have capital of less than 2 billion VND. The production technology of these enterprises is still backward and they operate mainly in low-value sectors such as processing and manufacturing.
To achieve the goal of having 500,000 SOEs nationwide by 2010, many enterprises have proposed that the State continue to reform administrative procedures to reduce inconvenience for enterprises. Enterprises have also requested that the State provide strong support in human resource training, labor supply, and economic and legal information support for enterprises.
Currently, Vietnamese enterprises are constantly developing in both quality and quantity. Up to now, the status of state-owned enterprises is as follows:
- Small capital scale : NSDs are based on private ownership of means of production, so their capital sources are limited, and they have not been around for long, so they have not had the conditions to accumulate capital. The main source of operating capital is borrowed from friends, private loans, banks and other credit institutions. However, due to the low reputation of NSDs, borrowing capital is very difficult, although there have been many documents from the government and the State Bank regulating the expansion of lending to this sector.
- The level of technology has not kept up with the world: Due to limited capital scale along with lack of information about technology, limitations in applying advanced technology, equipment is old and outdated, most of which are refurbished old machines, leading to the level of technology of state-owned enterprises being backward, investment is not synchronized, leading to poor quality goods, not meeting the needs of consumers. Therefore, the ability to compete with the economy
The national and foreign markets are still weak. In addition, some enterprises have investment plans and improvements in machinery and equipment that are unreasonable and lack calculation, leading to low business efficiency and capital recovery, so some enterprises have gone bankrupt.
- Business activities contain many risks: Because the SOEs are mainly small and medium-sized enterprises, with small production scale. The capital of SOEs is contributed by individuals and collectives, creating a high level of autonomy and dynamism. Enterprises operate to achieve the goal of maximum profit. Therefore, in the process of competition, SOEs are prone to risky activities, which are prone to risks. Therefore, SOEs need to be regulated and guided by competent authorities so that SOEs can properly apply the regulations and principles set forth by the State, not chasing after immediate benefits, causing negative effects on the socio-economic situation.
- The main business sector is consumer production and services: The non-state economy often produces for consumption and provides services, and circulates goods, so these are sectors that do not require too much capital. Moreover, they are sectors with fast capital turnover and high profit margins, suitable for the characteristics of state-owned enterprises. This has the advantage of quickly creating a large volume of goods and services for the economy, satisfying the consumption needs of the whole society. On the contrary, the disadvantages of state-owned enterprises can easily cause major crises and disruptions in the production and circulation of goods, affecting the stability of the currency.
- The level of labor skills is still low, not meeting the requirements : The level of production force of our country is still low while the development potential of our country is still great. The monopoly of the form of State and collective ownership does not allow to exploit the great potential of the country. Vietnam has more than 80 million people, in which the labor force accounts for a large proportion in society. However, the skill level of workers is still low.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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