consumer lending, mortgages, business lending, ... and capital market penetration. From the objective needs of business, giant financial and banking groups have been formed in the world, including Citigroup (USA), Deutsche Bank (Germany), HSBC Holdings Plc (UK), ... However, financial and banking group is still a fairly new phrase in Vietnam.
1. Concept of financial - banking group
From the knowledge about economic groups and parent companies - subsidiaries, we have partly had an initial overview of financial - banking groups. The reason is because financial - banking groups are economic groups whose business sector is banking and financial services, operating mainly according to the parent company - subsidiary model.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Factors affecting customer loyalty to retail banking services at Dong A Commercial Joint Stock Bank, District 5 branch - 2 -
Credit risk management for personal loans at Nam A Commercial Joint Stock Bank - Quang Ninh Branch - 13 -
Kwan And Eisenbeis (1995), “Bank Risk, Capitalization, And Operating Efficiency”, Journal Of Financial Services Research 12(2), Pp.117-131. -
Testing Factors Affecting Customer Satisfaction With Savings Deposit Services At Dong A Bank
A financial group is usually headed by a large bank, with the group's revenue coming largely from the bank's operating revenue. Given the important role of the bank in such a financial group, a financial group is often synonymous with a financial-banking group. Thus, in this thesis, the author uses these two terms interchangeably without changing their meaning.
The definition of financial-banking group as well as economic group is not unified worldwide, due to differences in economic-political-social conditions, customer needs, and legal regulations between countries.

In European Union (EU) countries
A financial group is called a “financial conglomerate” (conglomérat financier). According to Directive 2002/87/EC, to be called that, the association must satisfy three conditions:
- There must be at least one company engaged in banking or securities activities and at least one company engaged in insurance activities.
- The company that conducts banking, securities and insurance activities is the core of the group. Specifically, the ratio of total assets in the financial sector in the group's balance sheet must be greater than 40%.
- In each financial sector (banking/securities and insurance), the average ratio of its assets to total assets in the group must be greater than 10%, or the total assets of the smallest company operating in the financial sector must be greater than 6 billion euros.
In the United States , a financial holding company is called a financial holding company. Under the provisions of the Gramm-Leach-Bliley Act (GLB Act) passed in 1999, a holding bank (parent bank) that is allowed to provide diversified services as a financial holding company must meet capital requirements. All subsidiaries must be well managed and satisfy capital adequacy requirements: a minimum capital adequacy ratio of 10%, a minimum Tier 1 capital ratio of 6%, and a debt leverage ratio (Tier 1 capital/total assets) of at least 5%. In addition, this holding company or parent company in a financial holding company does not necessarily have to provide financial services; its main function is to make strategic decisions, then manage and operate all common activities of the subsidiaries in accordance with that strategic direction.
At the 2001 Joint Forum , economists from many countries defined a financial group as follows: a financial group is "any group of companies under common management, whose primary business activity is the provision of financial services or a priority in at least two of the three financial sectors (banking, securities, insurance)".
Thus, from the above perspectives, a general definition of a financial-banking group can be given as follows:
A financial-banking group is first of all an economic group that includes two or more different financial institutions operating in different financial fields.
The main companies (banking, securities or insurance) are closely linked together to exploit each other's strengths, providing banking and non-banking services; headed by a large bank that controls other member companies through relationships of holding shares, lending capital and coordinating personnel, deciding on long-term strategies and plans of the entire group, aiming to maximize profits, expand business areas, invest and increase competitiveness.
In Vietnam, there is currently no official document regulating the formation of financial-banking groups. However, the establishment of Bao Viet Insurance Financial Group in 2005 and the Project of equitization of State-owned commercial banks have led to the need for a legal document to uniformly regulate the establishment and operation of financial-banking groups.
2. The inevitability of forming a financial - banking group
Since the late 20th century, the trend of forming financial groups has been strong and widespread throughout the world. Large financial institutions have a strong tendency to transform from a specialized financial institution to a multi-functional operating model in all financial fields. So what are the inevitable causes of this transformation or, in other words, on what basis and general conditions are financial and banking groups in the world formed? According to the synthesized documents, there are six main causes.
2.1. Changes in financial needs
The more society develops, with the explosion of information technology, human needs also become more diverse and complex, especially the needs of each individual and each company for financial services based on modern technology platforms. E-banking services were born to meet that demand. Banks cannot be alone.
To provide this service well, it is necessary to link forces with other telecommunications service providers.
People tend to prefer comprehensive product packages, one-stop shopping. Customers not only come to banks to deposit money, credit, and make payments, but also want to entrust banks with asset management, financial consulting, investment consulting (project investment, stock investment, etc.), securities issuance, insurance purchase, etc. Specialized banks, with limited capacity, cannot provide these comprehensive needs of customers. This model has become outdated, giving way to the development of the universal banking model. The financial-banking group model was born from that objective need of the market.
2.2. Efforts to find new sources of income
To cope with the decline in profits from traditional banking services, banks have become more proactive in providing their target customers with superior benefits. Customers achieve maximum satisfaction when using a full package of products. Satisfaction determines the willingness to pay of service users, thereby banks can increase profits. However, to maximize customer satisfaction, small-scale banks cannot do it, so they must form larger models and operate more professionally.
The development of information technology brings diverse financial services at low cost, promoting companies operating in the telecommunications and information sector to participate in the financial services market. Competition in financial services exists not only between traditional banking and financial service providers but also between financial service providers and non-financial companies. The increase in the number of competitors is a factor that requires financial service providers to improve management activities, expand
Expand operational capabilities by linking together, creating synergies, or establishing subsidiaries.
2.3. Economic globalization trend
It can be said that the process of economic globalization and world trade liberalization has never been as strong as it is now. Tariff and non-tariff barriers have been gradually removed, creating favorable conditions for the flow of goods between countries to increase, and at the same time, the flow of cash has also increased accordingly. Banks, therefore, must strengthen their links and joint ventures with foreign financial institutions to provide the best financial and banking services, especially international payment services for import-export enterprises.
Along with the process of trade liberalization, investment liberalization has also become more active. Foreign investment activities are expanding, financial providers are targeting countries with strong growth potential, especially when increased competition in old markets becomes a threat to reduce profits. Financial providers penetrate foreign markets mainly through mergers and acquisitions (M&A), because they can take advantage of facilities that can meet the business practices of the target market well. Therefore, the global banking model is also becoming popular.
Thus, the globalization trend is the reason why banks expand their scope and network of operations. In order to effectively manage the operations of banks on a large international scale, the emergence of the financial-banking group model is an objective necessity.
2.4. Competitive advantage from brand
Banking is considered a trust business. When a bank gains the trust of its customers, it affirms its brand, and thus, gains a competitive advantage from the brand.
Banks, thanks to their competitive advantage in brand reputation, will penetrate other financial service markets such as insurance and securities by establishing subsidiaries, joint ventures and associations. Companies often use the name, logo and operate under the brand of the parent bank. At that time, the image of these member companies is guaranteed by the reputation of the parent bank, so it is easier to approach customers and penetrate the market more successfully, especially the current market of the bank. Thus, the financial - banking group was formed from the practical needs of that operation.
2.5. Relaxation of regulations in the financial sector
In countries with developed market economies, the gradual relaxation of financial regulations by competent authorities has created a foundation for the emergence and development of financial corporations. The reduction of detailed regulations in financial laws of countries not only helps the financial integration process to take effect, but also helps these organizations to be more autonomous and flexible in their business operations. The relaxed regulations also create a favorable environment for the consolidation of financial service providers, thereby diversifying business operations.
On the part of financial services market regulators, improvements in risk management technology and especially financial disclosure of business entities have facilitated effective supervision and control without the need to impose overly detailed and harsh regulations and laws.
For example, in the United States, the Glass-Steagall Act of 1933 prohibited banks and securities firms from engaging in each other's business, and the Bank Holding Company Act of 1956 restricted mergers between banks and insurance companies. But in 1999, the Gramm-Leach-Bliley Act lifted the provisions of both acts, facilitating mergers.
between businesses in the fields of banking, insurance, securities and other financial institutions.
In 1993, Japan first allowed banks and securities companies to enter each other's fields by establishing subsidiaries. In Europe, the relaxation of regulations took place from the late 1980s of the last century, and in 2002, the European Union EU officially issued a unified Directive on financial groups including banks, securities, and insurance (Directive 2002/87/EC).
2.6. Improvements in information technology
The information technology revolution that exploded in the 1980s is one of the factors that strongly influenced the trend of forming financial groups in the world. The influence of this factor is reflected in the following aspects: First, the development of information technology creates new business opportunities with financial products applying modern techniques, such as online banking, home banking, phone banking, etc., not only provided by banks but also by non-financial companies, creating fierce competition in this field. When using new services based on high technology, customers will save more costs and be more convenient than traditional services. Therefore, opening up a lucrative retail market for
banks and other suppliers.
Second, advances in data processing and communications have dramatically reduced the operating and administrative costs of banking. Lower costs enable financial service providers to further expand their existing operating boundaries into other potential markets. This has led to the choice of a new organizational structure for operating – that of a larger, more efficient financial conglomerate.
Third, the development of information technology provides administrators with more sophisticated and effective risk management techniques, which is especially meaningful in the financial industry - a field considered to be a risky business. The risk management cycle is a closed cycle consisting of four stages: risk identification, risk quantification, risk management, and risk control. These techniques help financial institutions not only evaluate and manage themselves but also evaluate other organizations, serving the purpose of mergers and acquisitions.
3. Conditions for forming a financial - banking group
In terms of macroeconomics: a stable and highly competitive economic environment based on a complete and synchronous legal system is a prerequisite for the formation and development of economic groups in general and financial and banking groups in particular.
People's income increases, life is improved along with the expansion of production and business of other entities in the economy, making market demand more diverse, complex and comprehensive. In the face of the constantly increasing demand of the market, under increasingly fierce competitive pressure, banks that want to survive and develop stably must increase their scale by establishing more subsidiaries or associating with other economic organizations.
Therefore, the combination to create an effective financial group must be based on the principle of voluntariness, and cannot use administrative measures or orders from the State. State intervention is only a necessary condition to support and promote the development of groups. The State should only intervene by building a system of clear regulations on general conditions for a financial institution to develop into a group; on mechanisms and policies to promote investment, linkages between institutions, etc.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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