Remember, too much movement or motion can be counterproductive. Only move/motion when necessary.
Skin :
Costumes are always an important tool to help you attract audiences and help you succeed in presentations. As early as the 16th century, Queen Elizabeth I once said: Nine tailors can make a famous person, implying that: if you know how to dress beautifully, elegantly, fashionably, and appropriately for your age and status, you will become famous and attract people around you. Many centuries have passed, many concepts of life have changed, but Queen Elizabeth's saying is still valid today. To help your presentation be successful, always remember to prepare neat and polite clothes, carefully ironed, suitable for the age and status of the presenter, suitable for the level of formality, scale, and nature of the presentation. And don't forget, the clothes must be suitable for the temperature of the auditorium. In hot season/high room temperature, in Vietnam, men only need to wear long-sleeved shirt, tie, women wear traditional long dress, but if in cold room, low temperature should wear suit, women if wearing long dress need to have coat or scarf.
IV. Voice when presenting in front of a crowd
Voice quality also has a huge impact on the success of a presentation. Therefore, just like singers, speakers must practice their voices regularly. Voice quality depends on many factors, such as: speed, excitement level and voice quality.
Speed: Always remember: speaking too slowly or too quickly will make your speech unsuccessful. Speaking too slowly makes your speech boring and unattractive to your audience. On the contrary, when you speak too quickly, you are likely to make many pronunciation mistakes, many sounds are swallowed in your throat, and cannot be pronounced, especially for those who often lower their voices at the end of sentences. Speaking too quickly will make the audience tired, stressed and not want to listen anymore. Speaking moderately, clearly, fluently and emotionally will create a strong attraction for the audience. In particular, those who are naturally inspired or have a melodious, up-and-down voice will have a huge advantage when giving a speech. So what is the right speed to speak? According to researchers, if you are a fluent speaker, then when speaking your mother tongue, you should speak about 120 - 150 words/minute. If speaking in a foreign language
Second, you should only speak a maximum of 100 words per minute. This speaking speed is enough to help you pronounce clearly and expressively, use flowery words, and emphasize and lower your voice to make your speech lively and attract listeners.
Level of enthusiasm: Always remember: if you speak passionately, emotionally and always care about what you say, the audience will pay attention and respond. On the contrary, if you speak in a monotonous, lifeless, emotionless voice, the audience will think about other things, always wishing for you to end your boring speech soon, so they can leave or fall asleep, no one cares about you anymore, some people even whistle, clap to invite you to leave and of course the presentation fails. To make your speech passionate, you must know how to use your voice flexibly, throughout the speech there must be high and low moments, there must be focus, emphasis, there must be fast and slow moments, exciting and urgent moments, and smooth and melodious moments.
Voice: Depending on whether you have a high or low voice, different techniques are needed to attract listeners. In general, speakers, whether male or female, if they have a full breath, a warm, low voice will have a much greater advantage than those with a thin breath, a high voice. People with a high, thin voice are prone to falling into the following situations: speaking out of breath, unclear sounds, speaking quickly like a bullet or speaking through clenched teeth, etc. These ways of speaking do not attract listeners, so you need to pay more attention to practice. During the practice process, always remember: mumbling is taboo, you must speak loudly, clearly, fluently - that is the minimum required for a presenter.
Below, we summarize some common presentation mistakes and how to fix them:
TT | Error | How to fix | |
1 | mumble | Need to speak louder, until the sound comes on outside, everyone heard clearly. | |
2 | Pause several times in sentences (creating pauses) or using meaningless filler words, such as: "eh", "eh",... | Need to practice more, until speak fluently without stopping in the middle of a sentence to remember, think, practice until all the meaningless filler words are gone. | |
3 | Speak too fast | Speak slowly. Remember to speak only about 120-150 words/minute when speaking Mother tongue, 100 |
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words/minute when speaking language 2. | ||
4 | Speak slowly, incoherently, sadly. | Practice speaking faster and more enthusiastically. |
5 | Afraid to make eye contact with the audience. | Be brave. Start by looking at the audience from one side of the room in a “w” shape and then look around the room. As you get used to it, then you will feel more confident. |
6 | Slovenly | Look in the mirror and see for yourself how you look when you dress sloppily and reorganize |
V. Use support tools when presenting
Confucius once taught:
“A picture can say a thousand words”
Therefore, to have a successful presentation, besides mastering the steps in the presentation process, you need to know how to effectively use support tools.
Depending on each presentation and specific conditions, you can choose and use the following visual aids: Tables, graphs, charts, images (photos, drawings, caricatures), maps, videos, cartoons, etc.
Along with the development of science and technology, the tools for performance are also increasingly diverse and rich: Blackboard, Flipchart, Whiteboard, Projector; Videotape,...
When choosing support tools, please note:
- The tools used must be appropriate to the content of the presentation.
- Audio-visual aids should be easily visible to the audience (Simple, appropriate size)
fit).
- Audio-visual aids should be easy for the presenter to use.
- Audio-visual aids should be beautiful and modern to a necessary extent but not
distract the audience.
V. Handling audience questions during presentation
During the course of a presentation, especially after the presentation is over, you will likely receive questions from the audience. To handle these questions well, you should pay attention to the following issues:
• Anticipate possible questions
• Listen carefully, repeat, emphasize to really understand the question
• Write down the question if you can't remember it.
• Always thank the person who asked the question
• Answer briefly & focus on key points
• Respond to all listeners (within the time allowed)
• If you don't have the answer, don't just answer, but make an appointment to answer later.
• Don't let one listener dominate the forum.
• Say: “This is the last question” to close the Q&A session.
Reinforcement questions (exercises):
Question 1. Describe the issues to keep in mind during the preparation stage for a presentation?
Question 2. How should the presentation content be organized? Question 3. What are the specific notes when preparing the presentation content?
Question 4. Analyze specific notes when presenting a presentation in front of a crowd: how to attract the audience's attention, word usage, voice, body language...?
Question 5. What are the notes when using presentation support tools? Question 6. How to control nervousness to gain confidence when presenting?
Question 7. Individual practice exercise: Each student practices preparing a presentation about one A4 page long and giving a presentation in front of the class on a topic of their choice: love, work, travel...
LESSON 5
FEEDBACK SKILLS
* Lesson objectives:
- Recognize the concept of feedback and the benefits of feedback in communication
- Realize the importance of feedback skills in communication
- Recognize ways of asking questions
- Know how to praise and criticize others
- Know how to say no
- Questioning skills
- Skills to praise and criticize others
- Refusal skills
* Lesson content:
I. Concept and importance of feedback in communication
1. Concept of feedback
Feedback is our response, our reaction to the impact of the communication partner. In this sense, feedback in communication is expressed in many different forms such as: asking and answering questions; praising and criticizing; refusing; expressing opinions...
In this lesson, we will explore three common forms of feedback in communication: asking questions; praising and criticizing; and rejecting.
2. The importance of feedback in communication
Communication is a process of interaction between communicating subjects and communication is only effective when there is positive interaction between communicating subjects.
To communicate effectively, the interaction between the communicators is not only expressed in speaking or listening but also in knowing how to respond. Feedback is an important communication skill and also an art. Effective feedback in communication brings the following benefits:
- Show interest and respect for each other in communication. For example, when listening to others, asking questions shows that we are listening and interested in the issue the partner is discussing.
- Helps us understand clearly, understand exactly what our partners want to discuss. For example: when studying in class, with learning content that we do not understand clearly, actively discussing - asking instructors and friends helps us study better.
- Helps us collect more information
- Better understanding of the psychology of the communication object
- Encourage and motivate partners to communicate
- Helps us clearly express our thoughts, opinions, attitudes, and feelings to the person we are communicating with.
- Helps build good and lasting relationships…
II. Some general principles when responding
From the above meanings, it can be seen that feedback is extremely important in communication. When communicating with others, we need to take time to respond. However, how to respond to achieve the above benefits in the communication process is a difficult problem and needs to be learned and practiced. Effective feedback must adhere to the following principles:
- Understand communication partners
Understanding your communication partner is a very important principle when giving feedback. When giving feedback to someone, you need to understand their level, personality, mood... to choose the appropriate way to respond. For example: When we know that the person we need to respond to is someone with high self-esteem, when criticizing them we need to be very skillful and tactful, or when giving feedback to someone who is defensive, we should not argue...
- Clearly define the purpose of feedback, think carefully before giving feedback
Before giving feedback, we need to clearly define the purpose of the feedback. For example, before rejecting someone, we need to clearly define the reason why we must reject; consider whether to reject or not. In addition, when deciding to give feedback, we need to think carefully about the content of the feedback, the method of feedback, the time of feedback, the feelings of the person receiving the feedback... to give effective feedback.
- Accurate and timely feedback
Feedback needs to be accurate to convince the communication partner and create trust in the communication partner. Feedback needs to be timely, not rushed or delayed. For example, when criticizing, it needs to be the right person, the right crime, or when rejecting, the reason given must be legitimate.
- Proactive, confident, positive feedback
In communication, in addition to speaking and listening, we should spend some time responding. Responding proactively and positively will bring high efficiency in communication. When giving feedback, it should be presented confidently, clearly, concisely and easily understood. For example, in class, after listening to the teacher's lecture, students should be proactive and active in asking or answering the teacher's questions. However, when asking questions or answering, it should be presented confidently, clearly and easily understood so that the teacher and classmates can follow and give effective feedback.
- Feedback at the right time, right place
When giving feedback, in addition to paying attention to the content of the feedback, we need to pay attention to the time and place of feedback. For example, when giving praise, we should praise as soon as we notice the strengths and achievements of our partners and should praise in front of a crowd. Choosing the wrong time to give feedback can make communication ineffective or fail.
- Respond tactfully, tactfully with a polite, humble attitude
A tactful, subtle way of responding with a modest attitude and respect for the communication partner always creates good feelings and brings high efficiency. A way of responding that is too straightforward and disrespectful to others can easily cause misunderstandings and conflicts in communication. For example, when the boss sees that an employee is not doing well and needs to criticize, he should not say "you are doing a poor job" but should say "you need to try harder at work".
III. Some forms of feedback in communication
1. Ask questions
a. The purpose of asking questions in communication
“If you want to know, you have to ask. If you want to be good, you have to study.”
In communication, asking questions often serves the following purposes:
Show interest in the communication partner and the issue being discussed.
Helps us have more information about the issues we care about
Helps clarify content we do not understand clearly
Understand more clearly the thoughts and opinions of your partner on the issues they are discussing
Expression of listening
Encourage partners to exchange more important information
Engage members in the communication
Assess the other person's perception of the issues we have discussed
Learn about the other party...
b. Question classification
+ According to the nature of the question, there are closed questions and open questions.
- Closed questions are questions that have available answers for the respondent to choose from. The answers to closed questions are usually yes or no; yes or no, or choosing one or more answers from the given options.
For example: Do you understand the issues I discussed?
Closed questions help us collect information quickly but the amount of information collected is not much.