2.2.2. Accounting for revenue and other income
2.2.2.1. Accounting for sales revenue and service provision
VAT invoice
Accounting software
PS Number Analysis Table
Journals and other related books
Data entry
2.2.2.1.1. Revenue from sales of finished products: all kinds of stones.
Accountants use account 5112 "Revenue from sales of finished products" to track the Company's stone sales revenue. In which:
Account 511212: Revenue from selling 1x2 stone KV2 Account 511213: Revenue from selling 1x2 stone KV3 Account 511204: Revenue from selling 0x4 stone KV2
Account 511205: Revenue from selling 0x4 KV3 stone, yard. Account 511246: Revenue from selling 4x6 KV2 stone
Account 511247: Revenue from selling 4x6 stone KV3 Account 511257: Revenue from selling 5x7 stone
Account 511218: Revenue from selling dust. Account 511238: Revenue from selling sieves.
Account 511215: Revenue from sale of selected stone blocks. Account 511216: Revenue from sale of sanitary stone.
Account 511217: Revenue from selling machine-cut stone.
At the same time, the Company accounts for output VAT on account 33311 "Output VAT". In which:
Account 333111: Output VAT at the Company.
Account 333112: Output VAT at Binh Phuoc branch.
The company accounts for deductible VAT of goods and services in account 1331 "Deductible VAT of goods and services". In which:
Account 13311: Deductible VAT of goods and services
at the Company.
Account 13312: Deductible VAT of goods and services at Binh Phuoc branch.
Accounting sequence:
Sales accountant will create invoices for each transaction.
Based on original documents, Accounting records.
At the end of the month, summarize the arising amount in account 511 (after transferring the amounts that reduce revenue) and transfer to account 911 to determine business results.
For example: Some economic transactions arise as follows:
On July 5, 2012, collected money from selling 8.16 tons of 4x6 KV3 stone on the night of July 3, 2013 - July 4, 2013, the customer paid in cash. Selling price: 103,000 VND, cost price: 87,000 VND. Accountant recorded:
Debit account 63223: 709,920
Credit account 155: 709,920
Debit account 11111: 924,528
Credit account 511247: 840,480
Credit account 333111: 84,048
TABLE 2.4: SALES RECORDING DOCUMENTS
SMALL MOUNTAIN STONE JSC BOOK RECORDING DOCUMENTS
No:……. July 5, 2012
DOCUMENT
CONTENT | ACCOUNT | AMOUNT | NOTE | |||
Day | Number | In debt | Have | |||
Collect money from selling 4x6 KV3 stones night 3/7/12 - day 4/7/12 | 11111 | 511247 | 840,480 | |||
Collect money from selling 4x6 KV3 stones night 3/7/12 - day 4/7/12 | 333111 | 84,048 | ||||
ADD | 924,528 | |||||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Attached with documents ………………original documents
Chief Accountant
(recorded document dated July 5, 2012, Zone 2 of Nui Nho Stone Joint Stock Company)

TABLE 2.5: SUMMARY REPORT OF CUSTOMER REVENUE PAYING IN CASH IN 2012, KV2
NNC SMALL MOUNTAIN STONE JSC - KV2
Client
REVENUE SUMMARY REPORT
From: 12/31/2011 23:59 to 12/31/2012 23:59
STT
HH code | Product name | Quantity | Unit price | Total amount | Tax | Pay | |
1 | 042 | Stone 0x4 KV2 | 24,942.82 | 81,000 | 2,020,368,420 | 202,036,842 | 2,222,405,262 |
2 | 043 | Stone 0x4 KV3 | 19,826.73 | 79,000 | 1,566,311,670 | 156,631,167 | 1,722,942,837 |
3 | 04B | 0x4 yards | 234.51 | 79,000 | 18,526,290 | 1,852,629 | 20,378,919 |
4 | 122 | 1x2 KV2 | 29,573.30 | 128,000 | 3,785,382,400 | 378,538,240 | 4,163,920,640 |
5 | 123 | 1x2 KV3 | 20,495.43 | 125,000 | 2,561,928,750 | 256,192,875 | 2,818,121,625 |
6 | 46 | Stone 4x6 | 14,814.58 | 103,000 | 1,525,901,740 | 152,590,174 | 1,678,491,914 |
7 | 573 | Stone 5x7 (KV3) | 3,989.83 | 101,000 | 402,972,830 | 40,297,283 | 443.270.113 |
8 | DT1 | Selected boulders | 314.81 | 80,000 | 25,184,800 | 2,518,480 | 27,703,280 |
9 | HD | Machine chiseled boulder | 12,417.98 | 96,000 | 1,192,126,080 | 119,212,608 | 1,311,338,688 |
10 | MB | Stone dust | 9,784.57 | 72,000 | 704.489.040 | 70,448,904 | 774,937,944 |
11 | MS | Screened stone | 1,547.23 | 100,000 | 154,723,000 | 15,472,300 | 170,195,300 |
12 | VS | Sanitary stone | 2,457.41 | 52000 | 127,785,320 | 12,778,532 | 140,563,852 |
TOTAL: | 14,085,700,340 | 1,408,570,034 | 15,494,270,385 | ||||
Cashier Accountant Staff
(excerpt from the 2012KV2 Cash Revenue Summary Table of Nui Nho Stone Joint Stock Company)
TABLE 2.6: SUMMARY REPORT OF STONE TYPES IN 2012, KV2
NNC SMALL MOUNTAIN STONE JSC - KV2
Customer Group:
SUMMARY REPORT OF SMALL MOUNTAIN ROCKS
From: 12/31/2011 23:59 to 12/31/2012 23:59
Form: Customer Goods
STT
STONE TYPE | SC | TL STONE (Ton) | TOTAL | TAX (10%) | PAY | |
1 | 1x2 KV2 | 2398 | 39,511.17 | 5,057,429,760 | 505,742,976 | 5,563,172,736 |
2 | 1x2 KV3 | 1363 | 16,235.07 | 2,029,383,750 | 202,938,375 | 2,232,322,125 |
3 | Machine chiseled boulder | 676 | 13,005.03 | 1,248,482,880 | 124,848,288 | 1,373,331,168 |
4 | Selected boulders | 7 | 88.27 | 7,061,600 | 706.160 | 7,767,760 |
5 | Dusty beach | 22 | 447.40 | 32,212,800 | 3,221,280 | 35,434,080 |
6 | 0x4 Rock move | 14 | 323.81 | 26,228,610 | 2,622,861 | 28,851,471 |
7 | Stone 0x4 KV2 | 1648 | 38,513.77 | 3,119,615,370 | 311,961,537 | 3,431,576,907 |
8 | Stone 0x4 KV3 | 1398 | 33,348.48 | 2,634,529,920 | 263,452,992 | 2,897,982,912 |
9 | Stone 3x8 | 81 | 466.63 | 46,663,000 | 4,666,300 | 51,329,300 |
10 | Stone 4x6 KV2 | 526 | 7,450.18 | 767.368.540 | 76,736,854 | 844.105.394 |
11 | Stone 4x6 KV3 | 307 | 3,324.54 | 342,427,620 | 34,242,762 | 376,670,382 |
12 | Stone 5x7 (KV3) | 283 | 3,173.13 | 320,486,130 | 32,048,613 | 352,534,743 |
13 | Stone dust | 651 | 7,506.88 | 540,495,360 | 54,049,536 | 594,544,896 |
14 | Sanitary stone | 103 | 866.94 | 45,080,880 | 4,508,088 | 49,588,968 |
TOTAL: | 9477 | 164,261.30 | 16,217,466,220 | 1,621,746,622 | 17,839,212,842 | |
Cashier Accountant Staff
(excerpt from the 2012 Region 2 Stone Type Summary Report of Nui Nho Stone Joint Stock Company)
The stone type summary report is the total revenue of the Company by each type of stone, used to monitor and review the sales situation of each type of stone and make appropriate production plans. Every day, the accountant relies on the stone type summary report of each shift to record the corresponding account 5112 in detail.
TABLE 2.7: DETAILED BOOK OF ACCOUNT 5112 IN 2012
SMALL MOUNTAIN STONE JOINT STOCK COMPANY ACCOUNT DETAILS 5112
Account name: Sales of finished products From date: 01/01/2012 to 31/12/2012
Beginning balance Debt incurred
Generated 270,620,231,489
Ending balance
Day
CT number | Interpretation | TK DU | PS debt | PS has | |
02/01 | PT002 | Selling 1x2 KV2 stone on January 1 | 11111 | 24,656,521 | |
02/01 | PT002 | Selling 1x2 KV3 stone on January 1 | 11111 | 14,414,515 | |
02/01 | PT002 | Selling 0x4 KV2 stone on January 1 | 11111 | 2,621,665 | |
02/01 | PT002 | Selling 0x4 KV3 stone on 01/01 | 11111 | 5,114,564 | |
02/01 | PT002 | Selling 4x6 KV2 stone on January 1 | 11111 | 1,355,526 | |
02/01 | PT002 | Selling 4x6 KV3 stone on January 1 | 11111 | 531,565 | |
02/01 | PT002 | Stone dust for sale on January 1 | 11111 | 2,165,456 | |
02/01 | BC001 | Selling 1x2 KV2 stone on January 1 | 131 | 35,132,221 | |
02/01 | BC001 | Selling 1x2 KV3 stone on January 1 | 131 | 56,152,161 | |
02/01 | BC001 | Selling 0x4 KV2 stone on January 1 | 131 | 45,456,526 | |
02/01 | BC001 | Selling 0x4 KV3 stone on 01/01 | 131 | 16,464,665 | |
02/01 | BC001 | Selling 4x6 KV2 stone on January 1 | 131 | 36,414,515 | |
02/01 | BC001 | Selling 4x6 KV3 stone on January 1 | 131 | 72,621,665 | |
02/01 | BC001 | Selling 5x7 stones on January 1 | 131 | 51,514,564 | |
02/01 | BC001 | Stone dust for sale on January 1 | 131 | 3,521,562 | |
………… | |||||
Total generation | 270.620.231.489 | ||||
Accounting records Date… month…. year….
Chief Accountant
(excerpt from Account Detail Book 5112 of 2012 of Nui Nho Stone Joint Stock Company)
2.2.2.1.2. Revenue from sales of other products: Products such as topsoil, sprayed soil obtained from the drilling site clearance stage and the layers of cover in stone mining are also sold by the company to supplement revenue. However, revenue from these activities still accounts for a very low proportion (less than 1%) of the total revenue.
The company uses account 5111 "Revenue from sales of goods" to account for revenue from sales of other products.
Business arising:
Invoice No. 00325, June 24, 2012, Sold 4.81 tons of soil. Selling price: 75,000 VND (price excluding 10% VAT). Accounting entries:
Debit account 6321: 2,611,160
Credit account 156: 2,611,160
Debit account 11111: 396,825
Credit account 5111: 360,750
Credit account 333111: 36,075
TABLE 2.8: DETAILED BOOK OF ACCOUNT 5111 IN 2012
SMALL MOUNTAIN STONE JOINT STOCK COMPANY ACCOUNT DETAILS 5111
Account Name: Sales Revenue From: 01/01/2012 to 31/12/2012
Beginning balance Debt incurred
Generated 1,090,119,502
Ending balance
Day
CT number | Interpretation | TK DU | PS debt | PS has | |
14/01 | PT0132 | First land sale | 11111 | 36,761,520 | |
15/01 | PT0466 | Land for sale | 11111 | 42,321,300 | |
Total generation | 1,090,119,502 | ||||
Accounting records Date… month…. year….
Chief Accountant
(excerpt from Account Detail Book 5111 of 2012 of Nui Nho Stone Joint Stock Company)
2.2.2.1.3. Service revenue: Land rental, scale rental.
The company uses account 51131 to track revenue from providing electricity to households, workshops, and brick factories, account 51132: revenue from electricity sales and land rental.
Business arising:
Invoice No. 00467, dated November 13, 2012, collected electricity bill for Phuong Nam brick factory 2,695,000 VND (price includes 10% VAT). Accountant records:
Debit account 11111: 2,695,000
Credit account 51131: 2,450,000
Credit account 333111: 275,000
Invoice No. 00485, dated November 17, 2012, collected electricity bill from Nguyen Hong Hai household for 275,000 VND (price includes 10% VAT). Accountant records:
Debit account 11111: 275,000
Credit account 51131: 250,000
Credit account 333111: 25,000
Invoice No. 000264, receipt No. 00005, dated January 3, 2012, collected scale rental fee from Nhi Hiep Brick and Tile Joint Stock Company of VND 22,000,000. Accountant records:
Debit account 11111: 22,000,000
Credit account 51132: 20,000,000
Credit account 333111: 2,000,000

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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