The State budget, and thus, the State Bank cannot be independent because the cost of regulation and intervention activities must be approved or permitted by the Ministry of Finance. In order to be able to control the business activities of commercial banks according to Basel II, like central banks in other countries, the State Bank of Vietnam needs to have a sufficient financial position to be autonomous and independent in performing the tasks of directly supporting commercial banks and indirectly through intervention in the currency market. To solve this problem, the Law on the State Bank of Vietnam needs to be proposed to be amended, in the direction that it will be necessary to provide equity capital at a certain scale, at the same time, financial revenue and expenditure activities also need to be determined to ensure proactiveness in regulating and managing the market and operations of commercial banks. In other countries, the Central Bank is also always identified as the state's macro-management agency, but before being a state management agency, the Central Bank of these countries was a large bank, even an exceptionally large one, and only then can the Central Bank undertake the "mission" of being the bank of the Government and the bank of banks.
Regarding the implementation of KSRR application in commercial banks' operations according to Basel II as well as other international standards and practices in the future, it always requires a significant financial cost and this is a major challenge mentioned in Chapter 3 of the Thesis. It can be said that, with the current financial position of the State Bank, it is very difficult to invest in equipment, facilities, improve the information data system, improve the quality of human resources to improve the effectiveness and efficiency of inspection and supervision activities. In particular, Basel II control of the business operations of commercial banks includes the content of the level and capacity of QTRR of each commercial bank.
Third, improve capacity and responsibility in management and operation.
To implement and perform the role of a relatively independent central bank, the Government needs to develop and recommend to the National Assembly for approval legal regulations on the responsibilities of the SBV specifically for each functional unit to ensure that authority is linked to capacity and responsibility for management, inspection and supervision. The leadership, management and specialists of the SBV must be professionally selected and trained to ensure that they have professional qualifications and acquire practical experience in operating the SBV. On the other hand, it is necessary to develop a responsibility regime and sanctions to seriously handle the fulfillment of responsibilities of each manager and specialist of the SBV according to the assigned goals and tasks. The SBV's activities must be explained and demonstrated to be consistent with the development requirements of the socio-economy, in accordance with the law and effectively.
In order to publicly and transparently disclose all economic and financial information for management, operation and supervision, there should be legal regulations for the State Bank to report and publicize all aspects of its operations and results of implementing targets on mass media. Strengthening autonomy, transparency and publicity will clarify the role and operational efficiency of the State Bank, creating a basis for commercial banks to publicly and transparently disclose their business activities and risk management.
Maybe you are interested!
-
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Solutions for tourism development in Tien Lang - 10
zt2i3t4l5ee
zt2a3gstourism, tourism development
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- District People's Committees and authorities of communes with tourist attractions should support, promote, and provide necessary information to people, helping them improve their knowledge about tourism. Raise tourism awareness for local people.
*
* *
Due to limited knowledge and research time, the thesis inevitably has shortcomings. Therefore, I look forward to receiving guidance from teachers, experts as well as your comments to make the thesis more complete.
Chapter III Conclusion
Through the issues presented in Chapter II, we can come to some conclusions:
Based on the strengths of available tourism resources, the types of tourism in Tien Lang that need to be promoted in the coming time are sightseeing and resort tourism, discovery tourism, weekend tourism. To improve the quality and diversify tourism products, Tien Lang district needs to combine with local cultural tourism resources, at the same time combine with surrounding areas, build rich tourism products. The strengths of Tien Lang tourism are eco-tourism and cultural tourism, so developing Tien Lang tourism must always go hand in hand with restoring and preserving types of cultural tourism resources. Some necessary measures to support and improve the efficiency of exploiting tourism resources in Tien Lang are: strengthening the construction of technical facilities and labor force serving tourism, actively promoting and advertising tourism, and expanding forms of capital mobilization for tourism development.
CONCLUDE
I Conclusion
1. Based on the results achieved within the framework of the thesis's needs, some basic conclusions can be drawn as follows:
Tien Lang is a locality with great potential for tourism development. The relatively abundant cultural tourism resources and ecological tourism resources have great appeal to tourists. Based on this potential, Tien Lang can build a unique tourism industry that is competitive enough with other localities within Hai Phong city and neighboring areas.
In recent years, the exploitation of the advantages of resources to develop tourism and build tourist routes in Tien Lang has not been commensurate with the available potential. In terms of quantity, many resource objects have not been brought into the purpose of tourism development. In terms of time, the regular service time has not been extended to attract more visitors. Infrastructure and technical facilities are still weak. The labor force is still thin and weak in terms of expertise. Tourism programs and routes have not been organized properly, the exploitation content is still monotonous, so it has not attracted many visitors. Although resources have not been mobilized much for tourism development, they are facing the risk of destruction and degradation.
2. Based on the results of investigation, analysis, synthesis, evaluation and selective absorption of research results of related topics, the thesis has proposed a number of necessary solutions to improve the efficiency of exploiting tourism resources in Tien Lang such as: promoting the restoration and conservation of tourism resources, focusing on investment and key exploitation of ecotourism resources, strengthening the construction of infrastructure and tourism workforce. Expanding forms of capital mobilization. In addition, the thesis has built a number of tourist routes of Hai Phong in which Tien Lang tourism resources play an important role.
Exploiting Tien Lang tourism resources for tourism development is currently facing many difficulties. The above measures, if applied synchronously, will likely bring new prospects for the local tourism industry, contributing to making Tien Lang tourism an important economic sector in the district's economic structure.
REFERENCES
1. Nhuan Ha, Trinh Minh Hien, Tran Phuong, Hai Phong - Historical and cultural relics, Hai Phong Publishing House, 1993
2. Hai Phong City History Council, Hai Phong Gazetteer, Hai Phong Publishing House, 1990.
3. Hai Phong City History Council, History of Tien Lang District Party Committee, Hai Phong Publishing House, 1990.
4. Hai Phong City History Council, University of Social Sciences and Humanities, VNU, Hai Phong Place Names Encyclopedia, Hai Phong Publishing House. 2001.
5. Law on Cultural Heritage and documents guiding its implementation, National Political Publishing House, Hanoi, 2003.
6. Tran Duc Thanh, Lecture on Tourism Geography, Faculty of Tourism, University of Social Sciences and Humanities, VNU, 2006
7. Hai Phong Center for Social Sciences and Humanities, Some typical cultural heritages of Hai Phong, Hai Phong Publishing House, 2001
8. Nguyen Ngoc Thao (editor-in-chief, Tourism Geography, Hai Phong Publishing House, two volumes (2001-2002)
9. Nguyen Minh Tue and group of authors, Hai Phong Tourism Geography, Ho Chi Minh City Publishing House, 1997.
10. Nguyen Thanh Son, Hai Phong Tourism Territory Organization, Associate Doctoral Thesis in Geological Geography, Hanoi, 1996.
11. Decision No. 2033/QD – UB on detailed planning of Tien Lang town, Hai Phong city until 2020.
12. Department of Culture, Information, Hai Phong Museum, Hai Phong relics
- National ranked scenic spot, Hai Phong Publishing House, 2005. 13. Tien Lang District People's Committee, Economic Development Planning -
Culture - Society of Tien Lang district to 2010.
14.Website www.HaiPhong.gov.vn
APPENDIX 1
List of national ranked monuments
STT
Name of the monument
Number, year of decisiondetermine
Location
1
Gam Temple
938 VH/QĐ04/08/1992
Cam Khe Village- Toan Thang commune
2
Doc Hau Temple
9381 VH/QĐ04/08/1992
Doc Hau Village –Toan Thang commune
3
Cuu Doi Communal House
3207 VH/QĐDecember 30, 1991
Zone II of townTien Lang
4
Ha Dai Temple
938 VH/QĐ04/08/1992
Ha Dai Village –Tien Thanh commune
APPENDIX II
STT
Name of the monument
Number, year of decision
Location
1
Phu Ke Pagoda Temple
178/QD-UBJanuary 28, 2005
Zone 1 - townTien Lang
2
Trung Lang Temple
178/QD-UBJanuary 28, 2005
Zone 4 – townTien Lang
3
Bao Khanh Pagoda
1900/QD-UBAugust 24, 2006
Nam Tu Village -Kien Thiet commune
4
Bach Da Pagoda
1792/QD-UB11/11/2002
Hung Thang Commune
5
Ngoc Dong Temple
177/QD-UBNovember 27, 2005
Tien Thanh Commune
6
Tomb of Minister TSNhu Van Lan
2848/QD-UBSeptember 19, 2003
Nam Tu Village -Kien Thiet commune
7
Canh Son Stone Temple
2160/QD-UBSeptember 19, 2003
Van Doi Commune –Doan Lap
8
Meiji Temple
2259/QD-UBSeptember 19, 2002
Toan Thang Commune
9
Tien Doi Noi Temple
477/QD-UBSeptember 19, 2005
Doan Lap Commune
10
Tu Doi Temple
177/QD-UBJanuary 28, 2005
Doan Lap Commune
11
Duyen Lao Temple
177/QD-UBJanuary 28, 2005
Tien Minh Commune
12
Dinh Xuan Uc Pagoda
177/QD-UBJanuary 28, 2005
Bac Hung Commune
13
Chu Khe Pagoda
177/QD-UBJanuary 28, 2005
Hung Thang Commune
14
Dong Dinh
2848/QD-UBNovember 21, 2002
Vinh Quang Commune
15
President's Memorial HouseTon Duc Thang
177/QD-UBJanuary 28, 2005
NT Quy Cao
Ha Dai Temple
Ben Vua Temple
Tien Lang hot spring
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Improving the quality of financial appraisal of investment projects in medium and long-term lending at the Military Commercial Joint Stock Bank, Hoang Quoc Viet branch - 14 -
Policy Implications for Enhancing Competitiveness and Strengthening Financial Stability of Vietnamese Commercial Banks in the Context of CPTPP Integration -
Solutions to Improve Owner's Equity Management Capacity at Military Commercial Joint Stock Bank
4.3.1.2. Strengthening the economic and financial information system, legalizing the provision of information on banking activities and financial markets
As mentioned above, economic and financial information is not only a necessary factor but also extremely important for the operation and safety of the banking system in particular and the financial system in general. Inaccurate or "distorted" information will cause many difficulties for banking activities and make the financial market operate unhealthy, unstable, and can even lead to financial crisis.

Build and develop a team of staff to collect, process and provide appropriate information. Invest in developing facilities to be able to collect, process and provide necessary information to participants in the financial market in general and the currency market in particular.
The Government directs the Ministry of Planning and Investment and the General Statistics Office to coordinate more closely with the State Bank of Vietnam and the Ministry of Finance in calculating and announcing necessary economic and financial information to formulate macroeconomic policies, guide and indicate relevant information to the market. Along with regulations and requirements on providing complete, accurate, timely and transparent information, the Government also issues sanctions against market participants who violate the provision of false and asymmetric information that affects the development of the banking system and financial markets.
4.3.1.3. Support is needed for the State Bank and commercial banks to implement the Basel II application project.
It is recommended that the Government encourage and provide State support measures to the State Bank and Vietnamese commercial banks when implementing the Basel II application project, first of all, supporting the State Bank and commercial banks in implementing the project in the pilot phase until 2020. The project "Development of Vietnam's banking industry to 2010 and orientation to 2020". In fact, both the State Bank and Vietnamese commercial banks participating in the pilot project
Basel II application points all face many difficulties in terms of physical and financial facilities, processes, and regulations to ensure the implementation of activities in accordance with Basel II standards. On the one hand, the Government needs to support the SBV to develop a roadmap and specific plans for each group of banks following the experience of the US and China in classifying them into groups according to scale, especially with large scale and international operations, it is mandatory to apply risk management according to Basel II.
The Government allows for increased equitization at a higher level for state-owned commercial banks, helping these commercial banks have sufficient financial capacity to implement Basel II as well as creating favorable conditions to support Vietnamese commercial banks to modernize banking technology based on the application of IT.
4.3.1.4. Perfecting the organizational model to ensure effectiveness and efficiency in the operations of the State Bank
Lessons learned from the application of Basel II to KSRR in the operations of commercial banks in some countries around the world show that the organizational model of the SBV's SBV's SBV needs to be innovated in the direction of enhancing effectiveness and efficiency through clearly defining its authority and independence and objectivity in operations. Although it is a unit of the SBV, the SBV needs to have specific mechanisms to limit the impact of the Board of Governors and the pressures from economic targets.
- society to be able to objectively monitor and control the risk situation of commercial banks. On that basis, the State Bank of Vietnam is responsible for transparently implementing and publicizing the results of inspection and risk supervision of commercial banks, and only then can the effectiveness and efficiency of inspection, supervision and risk control be guaranteed.
4.3.1.5. Recommendations on inspection and supervision
One of the most important purposes of inspection and supervision of commercial banks' operations is risk management, ensuring that the risk level of commercial banks is within the allowable limit so as not to cause bank failure. The requirements of risk management in the business operations of commercial banks according to Basel II require not only assessing the level of risk but also accurately assessing the risk management capacity of commercial banks. Therefore, the State Bank of Vietnam needs to combine the use of quantitative and qualitative indicators to accurately reflect the nature and severity of risks in the operations of commercial banks. A credit risk can be reflected through the ratio of overdue debt or bad debt, but these ratios cannot indicate the level of credit loss of that commercial bank. This can only be resolved through determining the nature and level of risk by the State Bank of Vietnam. Furthermore,
The State Bank of Vietnam needs to develop a framework to measure the risk management capacity of commercial banks in accordance with international standards. On that basis, it is possible to classify and rank commercial banks according to their risk management capacity, which is the basis for controlling and determining the scale and scope of safe operations for each commercial bank. This is one of the important conditions requiring the State Bank of Vietnam to innovate the content and basis of inspection and supervision to meet the risk management requirements under Basel II.
4.3.1.6. Completeness, consistency and scientificity of the legal document system
In addition to the documents on the necessary legal basis for KSRR activities in the business activities of commercial banks according to Basel II, it also requires conditions on the completeness, consistency and scientificity of regulations on management, regulation of activities and safety assurance for the business activities of credit institutions. This is inevitable, because inspection and supervision activities need to be based on regulations and legal documents. However, in order to be able to KSRR according to Basel II principles and standards, the system of documents regulating business activities and safety assurance for commercial banks now needs to be standardized from the process of construction, promulgation and have content consistent with international standards in general and Basel II in particular. This requirement comes from both perspectives: (1) the system of documents regulating standards will create favorable conditions for the State Bank of Vietnam and ensure the objectivity and honesty of inspection and supervision conclusions; (2) help commercial banks easily perceive, apply and comply with regulations on management, regulation and safety assurance, meeting requirements on inspection and supervision content.
The State Bank's regulations on the operations of commercial banks implementing Basel II must be consistent with the Basel II implementation roadmap of these commercial banks. For example, the issuance of capital calculation rules according to the Basel II standard method is not only complicated but also very difficult to determine appropriate risk coefficients. Therefore, the State Bank needs to issue documents with scientific and practical bases on the application period or validity to create favorable conditions for commercial banks. Similarly, the establishment of safety ratios must determine the level of suitability with the level of domestic commercial banks and properly assess the level of impact on the system when applying the above standards to encourage commercial banks to actively and voluntarily apply Basel II.
4.3.2. Recommendations for Vietnamese Commercial Banks
In general, to build an effective risk management system according to Basel II standards, Vietnamese commercial banks have a lot of work to do in the coming time, focusing on the following contents:
Continue to closely follow and comply with legal documents and regulations of the State Bank of Vietnam on building and strengthening the risk management system in banks, including some prominent documents and regulations such as Circular No. 02/2013/TT-NHNN; Circular No. 36/2014/TT-NHNN; Circular No. 44/2011/TT-NHNN; Circular No. 49/2014/TT-NHNN...
In the strategies and policies of each bank related to risk management activities, it is necessary to redefine the objectives as well as the awareness of the importance of risk management activities in the bank, considering it an indispensable part of each bank's business activities, not a compliance task. In particular, in ensuring the capital safety ratio (CAR), banks need to redefine the purpose as serving the management work (ie arranging capital to compensate for possible losses due to risks), not just serving the purpose of compliance with the regulations of the State Bank of Vietnam.
It is necessary to be more proactive in building a risk management system in banks, including proactively applying the State Bank's regulations related to risk management, as well as proactively researching and applying the Basel II Committee's risk management standards/principles such as 16 principles on credit risk management; 10 principles on interest rate risk management; 7 principles on non-interest rate risk management; 17 principles of BIS on liquidity risk management...
Build a culture of risk management within the entire bank, and ensure compliance with approved risk management regulations.
Improve the quality of risk measurement activities in the Vietnamese commercial banking system through the application of advanced risk measurement models. From the measurement experience in the risk management process of banks around the world, Vietnamese banks can consider applying advanced models to risk measurement such as: internal XHTD model for RRTD; duration model, sensitivity coefficient model (FS), value of loss VaR model for interest rate risk; create detailed tables of maturity of financial instruments, cash flow tables for liquidity risk, etc.
Standardizing staff and improving information technology quality During the research process, the author surveyed bank staff
(2017) on understanding the Basel Accord, 7% clearly understood this Accord, while 70% had heard of it but did not know much, usually only grasping a few simple standards such as equity capital requirements, CAR ratio, etc. Therefore, commercial banks need to create conditions for officers and employees to improve their knowledge and experience. In addition, banking technology needs to be upgraded and constantly improved to update
Update advanced measurement and risk management methods such as Basel II credit measurement model, duration model, VaR model...
Building and perfecting information systems. Banks now need to build information security and network safety systems combined with research and establishment of data transmission lines, linking with the national information network to create a proactive position for banks. Banks need to connect and share information with each other, on the basis of support from the State Bank, to build a comprehensive "data warehouse", in order to provide accurate information sources for relevant professional departments.
Develop specific methods and roadmaps to apply Basel II internally for each bank, ensuring compliance with the roadmap set by the State Bank of Vietnam, as well as being consistent with the conditions and financial capacity of each commercial bank.
4.3.2.1. Recommendations on minimum capital adequacy
It is necessary to implement sustainable capital growth for commercial banks. Accordingly, commercial banks need to proactively implement solutions to increase capital levels such as: 1) Developing a strategy to increase capital along with reasonable use of capital such as issuing shares or convertible bonds into shares; 2) Considering selecting domestic and foreign strategic shareholders who are commercial banks that have applied Basel II to cooperate, share, learn and transfer experience and management technology; 3) Needing a strategic vision in balancing the interests between large shareholders and small shareholders to create prestige and trust of investors; 4) Researching bank merger and acquisition plans to have effective preparation when playing the role of either an acquiring bank or an acquired bank.
Commercial banks need to research and build models and specialized departments for risks. Then, banks will consider risk management as a bank activity and be more proactive in risk management. A general risk council needs to be built and have specialized management councils/departments with members for each different risk item. In addition, it is necessary to build effective risk management coordination regulations between those management councils/departments, in order to make synchronous, accurate and effective management decisions.
4.3.2.2. For credit risk management activities
In the work of credit risk management, commercial banks need to determine credit limits for customers, regularly review loans, and evaluate changes in customers' credit ratings. Determine credit limits for each specific industry or economic sector, for each region and product to control risk.
In addition, commercial banks also need to promptly deploy the construction of a credit risk management system to support credit risk management activities through:
Continue to build and innovate the internal credit risk management system of each commercial bank in a comprehensive manner, throughout the entire process from appraisal, approval, credit granting, credit records to the process of assessment, ranking, debt classification, risk provisioning, and use of provisions to handle risks; risk provisioning policy to manage the process of debt classification, provisioning, and use of provisions to handle risks; decentralization, authorization and determination of authority and responsibility of each department and individual throughout this process.
The internal customer relationship system is built in a unified and clear manner, ensuring that similar customers are managed similarly to the maximum extent possible.
Perfecting the organizational and personnel model. The quality of internal credit risk management depends largely on the organizational model and personnel of the commercial bank itself. Therefore, commercial banks need to perfect the organizational model in the direction of clearly separating the responsibilities between departments related to credit risk management and avoiding conflicts of interest; ensuring the independence and objectivity of internal credit risk management work. In addition, to meet the requirements and standards of credit risk management according to Basel II, officers implementing credit risk management must be specialized in their profession and have economic knowledge.
Perfecting the XHTD method. It is necessary to aim at building an internal XHTD system according to the basic or advanced internal approach (FIRB or AIRB) according to Basel II standards. Only then will XHTD truly be a useful risk mitigation tool and the basis for risk pricing of commercial banks.
Building a synchronous information technology infrastructure and database. The effectiveness of the XHTDNB system according to international practice depends on the synchronization of information technology infrastructure, database quality, as well as the ability to store multidimensional and historical data. To do so, in addition to strengthening state management of information transparency in banks, data entry from relevant departments (mainly bank branches) must be updated and stored fully and accurately.
Supervise the implementation and application of XHTD in credit activities. Accordingly, commercial banks need to periodically or suddenly check compliance with XHTD regulations, ensure the quality of input information, and limit errors from subjective or objective causes that distort the actual situation of customers.
4.3.2.3. For operational risk management activities
Thoroughly apply the 4 main issues and 10 golden principles of operational risk management according to the Basel Committee (Appendix 3). For commercial banks, all levels from the board of directors, management board, and all employees must be aware of the importance of risk.
operations. The board of directors should hire consultants to develop a suitable risk management framework for its bank and its business environment.
Regarding the RRTN governance structure, commercial banks need to establish and complete a separate risk management committee, of which RRTN governance is a part. The bank's risk monitoring apparatus needs to operate independently, not participate in the risk creation process, and have the function of risk management and supervision.
Raising awareness and concern of leaders at all levels, especially the Board of Directors as well as all employees in the bank about the role and importance of risk management. Accordingly, employees need to be trained to understand and participate in self-identifying operational risks. This will promote the building of a risk management system model and risk management culture in the bank. In addition, commercial banks can choose priority areas to set up risk control checkpoints.
Banks need to proactively establish mechanisms and processes for implementing operational risk management activities, including (1) establishing and perfecting the risk management framework; and (2) implementing the application of the risk management framework: 1) For the process of establishing and perfecting the risk management framework, commercial banks need to develop policies, organizational structures, processes and software solutions for risk management within commercial banks, in which the risk management organizational model applied by many commercial banks in the world is the 3-layer defense model; 2) For the process of implementing and applying the risk management framework, commercial banks carry out steps according to international practices to identify risk management in policies, regulations, processes and culture, working habits of staff within the bank. The important role in the risk management process is to collect past and present risk data of commercial banks from many sources, in order to measure risk through management tools such as VaR risk measurement model; Key Risk Indicator (KRI)...
Building a system of key risk measurement indicators (KRIs) and choosing a suitable cost of capital calculation method according to Basel II for each commercial bank. Although commercial banks are allowed to choose to apply the BIA, SIA or AMA method, in the future, the AMA method is necessary to match the complexity of modern banking activities that the Vietnamese banking system is aiming for.
Build a database of operational risks and use modern technology in analyzing and handling RRTN. Quickly build a guidance process to collect more loss information. If possible, optimize modern technology.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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