Group of Direct Solutions for Training and Developing Human Resources for Tourism in Thua Thien Hue Province

+ Increase the reception of foreign students and volunteers to study, teach and research at schools under Hue University and research institutes in the province according to training agreements and joint programs.

- Second, promote economic development, especially tourism development, increase accumulation to create conditions for increased investment in human resource development in the tourism industry.

The socio-economic development strategy of Thua Thien Hue province has achieved great and very important achievements, bringing the province out of poverty and underdevelopment. However, Thua Thien Hue is currently one of the provinces with low development level, tourism services are identified as the spearhead industry of the province but have not yet created a breakthrough development. Therefore, in the coming time, the province must accelerate the economic development speed, because economic development is the most important factor in determining the increase of accumulation for the economy, creating conditions for increasing investment for development and effectively using human resources, specifically:

+ Promote the shift and completion of the economic structure towards services - industry - agriculture based on the inherent advantages and potentials of the province.

+ Promote tourism development to become a key economic sector. Specifically: Build brand, promote, advertise, combine global channels and information networks to send Hue's message to the world.

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Invest and increase funding for tourism promotion from the state budget and especially from tourism businesses.

Upgrade the tourism promotion website about Hue tourism, update necessary information for everyone in choosing tourism products when coming to Hue.

Design key tourism projects with the top criteria being environmental protection and ecological balance.

- Third, complete the planning work for tourism human resource development.

+According to the principle of building a master plan, consultants pay attention to factors such as meeting the new role and position of a key national tourist destination, achieving the goal of making tourism a key economic sector,

Sectoral strategic projects such as tourism planning projects and tourism human resource development projects will have an impact on the development of general planning and other economic sectors in the province and most clearly, to promote the untapped potential of Thua Thien Hue tourism. The planning aims to find and forecast breakthrough directions for the development of Hue tourism to adapt to the current volatile times of the world and the global tourism industry. These are also long-term sustainable steps for the next decades of Hue tourism in the 21st century, and if these breakthrough models are delayed, the opportunity will be lost.

The human resource development planning is based on the assessment of the province's human resource situation over the past 10 years, but it has not yet reflected properly and synchronously, so the efficiency is not high. Therefore, in the coming time, it is necessary to complete the planning in the following direction: the human resource planning must clearly indicate and emphasize which sectors and fields are redundant or lacking, which sectors need to be supplemented and redistributed; have a plan to break through to develop high-quality human resources, management human resources, and cadres with good capacity and qualities; based on the forecast of human resource needs for each year and each period, it is necessary to develop specific training and development plans for each sector and each field in the planning to assign to training institutions; rearrange human resource training institutions such as vocational high schools, colleges, universities and research institutes in a reasonable manner in terms of schools, classes, training levels, occupations, teachers, etc. to ensure that human resource training is associated with the socio-economic development needs of the province. [7, p169]

+ In addition, along with the completion of the human resource development plan, the implementation and execution of the human resource development plan is also extremely important. Therefore, in order for the plan to be effective, the following solutions need to be implemented: 1) Strengthening information dissemination and dissemination to labor-using agencies, laborers, cadres and people about the province's guidelines, policies and strategies on the development of tourism human resources; 2) Building an information system and a database on human resource needs as a basis for implementing policies on training, using and managing human resources; 3) Forming a Steering Committee for human resource development including representatives of the provincial People's Committee, relevant sectors, economic zones,

Industrial parks, training facilities, and large enterprises; 4) Reorganize human resource training facilities such as vocational secondary schools, colleges, universities and research institutes in a reasonable manner in terms of schools, classes, training levels, occupations, teachers, etc. to ensure that human resource training is linked to the socio-economic development needs of the province; 5) Improve the quality of human resource training, especially focusing on ethics education, lifestyle, practical skills, creativity, adaptability, and industrial style to meet the increasing demands of the labor market. In addition, it is necessary to create a favorable social environment to encourage workers to study to improve their professional qualifications; 6) Strengthen international cooperation to develop human resources such as attracting foreign lecturers, science and technology staff to work, sending staff to study at foreign training facilities, encouraging study abroad in many forms, etc.

3.2.2. Group of direct solutions for training and fostering tourism human resources in Thua Thien Hue province

- Firstly, education and training development is a decisive factor to improve the quality of human resources in the tourism industry in Thua Thien Hue province.

To meet the requirements of socio-economic development of Thua Thien Hue province, creating a strong change in modern trends, from now until 2020, Thua Thien Hue education must immediately carry out a comprehensive reform and development of education in the direction of:

+ Innovate teaching methods; innovate content, training programs and improve the quality of teachers at all levels. For many years, Thua Thien Hue province has maintained the traditional teaching method: teachers teach, students take notes, teachers only focus on fully informing the content that needs to be conveyed according to the regulations in the program and mainly teach theory, with little connection to practice; content, training programs are slow to innovate; the quantity and quality of teaching staff in colleges and universities, especially in vocational training institutions, are still weak and lacking. Therefore, making learners passive, only knowing how to listen, take notes, and memorize, has affected the ability to think independently and apply knowledge and skills of learners after being recruited, not meeting the requirements of the job.

work, requiring agencies, businesses and must retrain. Therefore, in the coming time, to make education and training a top national policy, it is necessary to first innovate teaching methods, content, training programs and improve the quality of the teaching staff, specifically:

Regarding teaching methods: 1) Propaganda so that managers and teachers have full awareness of the importance and necessity of focusing their intelligence and time on innovating teaching methods; 2) Organize conferences, seminars, and attend training facilities at home and abroad for teachers on modern teaching methods, in order to create conditions for teaching staff to learn teaching experience, thereby choosing teaching methods suitable for the training major they are in charge of;

3) Have a mechanism to support and encourage teachers to compile programs, practical lectures, and situational exercises to serve teaching work;

Regarding the content and training program: 1) At each level and level of training, there must be a unified framework program and it must be built in accordance with the development trend of the times. 2) It must be regularly updated and supplemented when there are changes in technology and professional skills, but must ensure flexibility in the process of building the content and program of each subject.

Regarding the teaching staff: 1) Based on the number of students, training institutions recruit students to increase the teaching staff accordingly; 2) Regularly open training classes to update new knowledge and improve the qualifications of teachers for training institutions; 3) Pay attention to improving the living standards, housing conditions and working conditions for teachers to ensure they have a stable life so that they can focus on their education career.

+ Diversify training programs.

Training institutions need to collect opinions from business units, management organizations, associations, etc. to design training programs that are suitable for practical needs. Research to develop training programs for each job position in the tourism industry. In particular, there should be separate training programs for small and medium enterprises. The general program of the courses needs to increase practice and

Internships at hotels; High schools need to develop a training program that connects levels from low to high. It is necessary to be flexible in arranging internships to create conditions for students to have better internship opportunities. Improve the training program for tourism business administration in the direction of: increasing the proportion of credits of specialized subjects, having a certain proportion of specialized subjects selected according to students' needs, and supplementing training content on practical skills.

Develop a separate human resource training program for small and medium-sized businesses, organize multi-vocational and multi-skill training to meet the requirements of flexible labor arrangements at those businesses. - Develop training programs to open new training sectors such as: spa services; event organization, conferences and seminars; marine sports services, etc. - Develop a Thai or Russian language training program specializing in hotels and restaurants. - Review and adjust annual training programs based on research on changes in the environment, scale and business characteristics of businesses in the region.

Attention should be paid to investing in foreign language training for the workforce in this field. The communication skills of staff directly serving tourists have a significant impact on the assessment of tourists' satisfaction with the quality of this special type of product.

Strengthening the infrastructure of vocational training units. Focusing on investing and upgrading Hue College of Tourism, expanding the Faculty of Tourism to become a University of Tourism in the near future to improve the training quality for tourism workers. On the other hand, it is necessary to diversify training forms in the direction of increasing practical skills for students to better meet the needs of recruiting businesses.

Encourage vocational training centers to integrate sponsored programs and projects in the direction of socialization of vocational training development to open short-term vocational training courses and foster tourism knowledge to meet the diverse needs of the tourism industry such as: Market-oriented vocational training courses on tourism sponsored by the PLAN Program for Hue City Vocational Training Center;

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Continue to increase investment in equipment in line with technological advances to enhance student access and serve the growing needs of tourism.

+ Diversify types and methods of tourism vocational training

The scale of formal training of vocational training institutions in Thua Thien Hue province cannot be enough to supply labor for businesses in the current and future conditions. Therefore, it is necessary to promote other training methods such as in-service training, on-the-job training, competency-based training, contract training, etc. It is necessary to mobilize training capital through channels such as rural vocational training, vocational training under sponsored projects and joint training to create more human resources to supply businesses. Forming soft skills for students - Organizing extracurricular activities to form soft skills for students, organizing students to participate in clubs (foreign languages, dancing, etc.). - Organizing students to participate in serving local and business events to have the opportunity to practice skills through practice and earn extra income.

Diversify training types. Multi-level, multi-disciplinary training, training by location... to meet the diverse needs of tourism services. Complete vocational training programs of the tourism industry in the direction of linking vocational training with employment, especially solving on-site employment to create jobs and stabilize the lives of local workers.

Continue to promote mobile vocational training courses, especially vocational training courses for rural workers using funding from national target programs and foreign-funded programs and projects to facilitate workers in remote, isolated and disadvantaged areas to participate in courses with suitable occupations; create opportunities for workers in localities with developed tourism industries to find suitable and stable jobs.

Training institutions need to arrange internship time for students during peak season. Coordinate with businesses to create opportunities for interns to fully participate in work at tourism businesses.

Strengthen the training of teachers in terms of knowledge, practical skills and teaching methods. Every year, high schools and tourism vocational schools need to arrange for teachers to practice at tourism and hotel enterprises to update their knowledge, skills and better understand the training needs.

Enterprises need to develop on-site training, apply standard processes, and develop training plans for enterprises. Tourism schools need to coordinate with hotel management schools in other countries to organize training courses and develop hotel directors. On the other hand, enterprises also need to send managers for training abroad or hire foreign experts who are working as managers at high-end hotels to conduct on-site training to help managers quickly access advanced management technology in tourism and hotels.

+ Strengthen and diversify investment sources for education and training

Education and training is considered a top national policy, investment in education is investment in development, so in addition to capital from the central budget, Thua Thien Hue province has made many efforts to allocate a part of the local budget to invest in education and training. In the coming time, the province needs to diversify investment sources, specifically: The province needs to mobilize contributions from many sources in the spirit of encouraging investment in education and training with open policies to create a legal environment to attract capital from foreign investors, domestic economic sectors and individuals in the field of education and training such as: opening 100% foreign-owned training facilities, private schools, and non-public schools; The province needs to have timely forms of commendation for individuals and organizations that donate land, support money, and invest in building works serving the cause of education and training.

Develop a list of tourism human resource development projects to mobilize ODA, FDI and other forms of investment. Effectively use ongoing projects and form and receive other projects to serve the development of tourism human resources.

calendar. Create conditions for training institutions to link and cooperate bilaterally and multilaterally with international training institutions, in the ASEAN Tourism Training Institution Network (ATTEN), Asia-Pacific Tourism Training Institution Network (APETIT)...

+ Create favorable conditions for students and teachers to practice

This is an advantage that not only benefits students but also tourism teachers. When schools and businesses have a common voice and work together, " learning goes hand in hand with practice " can fully demonstrate its inherent value. Tourism businesses create conditions for students to both study and intern. Thus, after graduation, these students can work immediately without being confused with the knowledge they learned at school. The important thing is that during the students' learning process, businesses have the opportunity to select workers who meet the requirements without spending money and time on retraining.

During internships, schools need to cooperate with businesses to increase practicality and promote the benefits of this type of training. There, businesses will clearly present the tasks that students need to do, evaluation criteria, and notify the results of the students' internships to the lecturers in charge. In addition, schools will notify the requirements, goals, etc. of the internship to businesses to adjust the internship content appropriately as well as create favorable conditions for students to study and receive practical knowledge.

- Second, improve health status, improve population quality, improve living environment of workers.

To have high-quality human resources in the tourism industry to meet the province's goals, in addition to education and training solutions, the province also needs to pay due attention to health care for workers in the following directions:

+ Developing the community health network, improving the quality of health services: Organizing a widespread health network from the provincial level to the commune, ward, village and hamlet levels, along with strengthening the team of medical staff with professional expertise and equipment to improve the quality of health services, especially in remote areas, avoiding overload at the provincial level; enlisting the help of the Ministry of Health, international organizations and other resources to invest in perfecting the institutions of the Specialized Health Center; The Department of Health and agencies and enterprises employing laborers need to organize annual health check-ups for the people and laborers.

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