MINISTRY OF EDUCATION AND TRAINING
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
DOAN THI LOC
RISK MANAGEMENT IN DOMESTIC TRAVEL BUSINESS AT DOMESTIC TOURISM DIVISION OF TRAVEL SERVICES COMPANY LIMITED
SAIGONTOURIST
MASTER'S THESIS
Major: Tourism and Travel Services Management Major code: 60340103
HCMC – 2017
MINISTRY OF EDUCATION AND TRAINING
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
DOAN THI LOC
RISK MANAGEMENT IN DOMESTIC TRAVEL BUSINESS AT DOMESTIC TOURISM DEPARTMENT OF SAIGONTOURIST TRAVEL SERVICES COMPANY LIMITED
MASTER'S THESIS
Major: Tourism and Travel Services Management Major code: 60340103
SCIENTIFIC INSTRUCTOR: DR. NGUYEN VAN LUU
HCMC – 2017
PROJECT COMPLETED AT
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
Scientific advisor: Dr. NGUYEN VAN LUU
Master's thesis defended at Ho Chi Minh City University of Technology on October 14, 2017
The Master's Thesis Evaluation Council consists of:
TT
Full name | Board Title | |
1 | Dr. Nguyen Quyet Thang | Chairperson |
2 | Dr. Ho Ngoc Phuong | Response 1 |
3 | Assoc.Prof.Dr. Phan Dinh Nguyen | Objection 2 |
4 | Dr. Nguyen Van Hoa | Commissioner |
5 | Assoc.Prof.Dr. Le Anh Tuan | Member, Secretary |
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HO CHI MINH CITY UNIVERSITY OF TECHNOLOGYSOCIALIST REPUBLIC OF VIETNAM Independence – Freedom – Happiness |
Ho Chi Minh City, January 9, 2017
MASTER'S THESIS ASSIGNMENT
Student name: DOAN THI LOC Gender: FEMALE
Date of birth: November 16, 1978 Place of birth: Ho Chi Minh City Major: TOURISM AND TRAVEL SERVICES MANAGEMENT MSHV: 1541890019
I- Topic name:
RISK MANAGEMENT IN DOMESTIC TRAVEL BUSINESS AT DOMESTIC TOURISM DEPARTMENT OF SAIGONTOURIST TRAVEL SERVICES COMPANY LIMITED
II- Tasks and contents:
1) Systematize concepts and theoretical issues on domestic travel business, risk, risk management; risk management model.
2) Survey and collect information on risks in domestic travel business; analyze and evaluate common risks in domestic travel business.
3) Propose some solutions and recommendations to build a process for responding to and preventing risks in domestic travel business activities at the Tourism Block of Saigontourist Travel Service Company Limited.
III- Date of assignment: January 10, 2017
IV- Date of completion of task: June 30, 2017
V- Instructor: Dr. NGUYEN VAN LUU
INSTRUCTOR OF SPECIALIZED MANAGEMENT FACULTY
Dr. Nguyen Van Luu
COMMITMENT
I have read and understood the violations of academic integrity. I pledge on my personal honor that this research is conducted by me and does not violate the requirements of academic integrity. All figures and citations are accurately and clearly sourced. The analysis of the thesis has not been published in any work.
I take full responsibility for this statement.
Ho Chi Minh City, August 27, 2017
Thesis author
Doan Thi Loc
ACKNOWLEDGEMENTS
First of all, the graduate student would like to sincerely thank the supervisor, Mr. Nguyen Van Luu. His dedicated and responsible guidance helped me complete this thesis.
The graduate student would like to sincerely thank Ho Chi Minh City University of Technology, the Graduate Training Institute, the teachers participating in the graduate teaching program, and other teachers inside and outside the school. The knowledge and methods acquired during the research process are the provisions that help the student complete the thesis.
The author of the thesis would like to sincerely thank the representatives of travel businesses, colleagues, the Board of Directors of the Tourism Sector and the Board of Directors of Saigontourist for their support in investigating and surveying data for this thesis.
Thanks a lot!
Ho Chi Minh City, August 27, 2017
Thesis author
Doan Thi Loc
SUMMARY
Risks appear in all fields, regardless of how much or how little, big or small, they will have adverse impacts and cause damage in some way. Therefore, risk management is becoming increasingly important for businesses, especially travel businesses, to identify potential risks that can negatively impact operations and take timely measures to prevent and respond to risks, contributing to minimizing negative impacts on business operations.
The main objectives of this study are:
1. Explore existing theories and models related to risk and hazard management in tourism businesses and the tourism industry in general.
2. Analysis of risk perception and common risk levels in domestic travel business.
3. Conclusion from empirical analysis to incorporate risks into the risk management model and provide solutions and recommendations for risk management activities at the Domestic Tourism Sector - Saigontourist.
The in-depth study examined potential risks to the travel business and studied the current status of risk management activities at the Domestic Tourism Sector - Saigontourist, including internal and external risks to the domestic travel business (Chapters 2 and 3).
A questionnaire with pre-built answers was sent to more than 100 experts, business owners working in the tourism industry and a questionnaire was sent to more than 50 employees of Saigontourist for selection. The result was 100 responses from travel agencies, 51 responses from employees - Saigontourist.
Based on the analysis and evaluation of the survey results on risk perception, the risk level for some common business risks, combined with the ability to forecast risks and the severity of risks to assess and determine which risks should be prioritized. In practice, there will be some types of risks that are significant.
important to one business but may not have the same impact on another. However, this will not negatively affect the business's risk management activities, it also depends on the awareness and skills of risk forecasting, forecasting the severity of risks of the risk management staff, of the business owners to have measures to prevent and respond to risks and thereby minimize negative impacts on the business activities of the business.
Based on theoretical and practical research, domestically and internationally, the contribution of this study is not only valuable to the Domestic Tourism Sector - Saigontourist, but also to other travel businesses in Ho Chi Minh City and Vietnam.