PRACTICE GUIDE 11
+ At the end of the tour, the tour guide will meet the guests to ask about their health and wishes, and inform them about group trip |
Maybe you are interested!
-
Tour guide Tourism and travel services management profession - College level - Lao Cai Community College - 12 -
Tour guide Tourism and travel services management profession - College level - Lao Cai Community College - 2 -
Current status of tourism development in Lao Cai province - 1 -
State management of tourism in Luang Pra Bang province, Lao People's Democratic Republic - 23 -
Tourism development associated with poverty reduction in Lao Cai - 1
JOB: SITUATION HANDLING | External influences cause trouble Customer attention | |||
Step job | Content | Technical requirements | Tool, equipment | Note |
1 | + Tour guides should not try to persuade by speaking louder or asking guests to turn back. back to the problem | |||
2 | + The tour guide should stop explaining, take some time for the guests to find out for themselves or the tour guide can also talk about the event itself so that the guests can quickly satisfy curiosity | |||
PRACTICE GUIDE 12
JOB: SITUATION HANDLING | Guest disagrees with guide's opinion of HD member | |||
Step job | Content | Technical requirements | Tool, equipment | Note |
1 | + First of all, the tour guide needs to acknowledge and possibly encourage guests to give their arguments. their argument. | |||
2 | + If their argument is convincing as a new perspective on the subject, the tour guide needs to take note and continue. collect. | |||
3 | + If the guests' arguments are not convincing, the tour guide will give arguments that are scientific | |||
PRACTICE GUIDE 13
4
+ The instructor must never refute the argument. of the customer |
JOB: SITUATION HANDLING | The guest got lost when go sightseeing | |||
Step job | Content | Technical requirements | Tools and equipment bag | Note |
1 | + The tour guide must have some comments about the lost customer: in what situation is the customer lost? What is the possibility that the customer is lost in which area | |||
2 | + Together with those responsible for the search (team leader, area manager) and regularly contact each other. Inform each other immediately when meeting guests again, consider the health status of the guests. god of the lost | |||
3 | + Contact security agencies, regularly contact hotels because of the possibility The guest has returned to the hotel. | |||
PRACTICE GUIDE 14
+ Notify the company. |
4
JOB: SITUATION HANDLING | Guest left his money behind hotel products | |||
Step job | Content | Technical requirements | Tools and equipment bag | Note |
1 | - Contact the hotel immediately to notify and request. request ks confirmation | |||
2 | - Return the car to the hotel for guests to receive their luggage if the car has not departed for long and tg still allows | |||
3 | - Notify the operator to arrange for someone to come to the hotel to check in the guests' luggage and bring it to the airport. guest | |||
4 | - Get authorization and address only for guests to send items to guests if time permits doing 1 of 2 The above method does not work. | |||
PRACTICE GUIDE 15