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Organizational Structure and Labor Structure of Habana Hotel


4.1.2. Organizational structure and labor structure of Habana Hotel

4.1.2.1. Organizational structure of hotel departments

Reception department

Swimming pool parts

Karaoke department

Massage part

- spa

Finance Department

Human Resources Department

Figure 4.1 Organizational structure of Habana Hotel


Manager




Deputy Director (Manager)

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Organizational Structure and Labor Structure of Habana Hotel


Set

Set

part

part

room

home


row


Accountant

Cashier

Human Resources

Technique

Protect

(Source: Habana Hotel)

To achieve efficiency in managing business operations, each department in the hotel must operate well, complete the set goals and coordinate well with other departments to form a strong collective. In recent years, despite many difficulties in administrative organization, in general, the departments of Habana Hotel have fulfilled their roles and functions well.


Function of each part

- Manager:

As hotel managers, responsible for general management and operations: consulting and assisting functional departments to develop business strategies. Planning hotel policies to use resources most effectively.

Organize administrative apparatus, personnel, work organization.

Set up hotel rules and regulations, closely monitor work and promptly correct errors.

- Deputy Director:

Responsible for the day-to-day operations of the hotel, handling emergencies, guest complaints, special events and responsible for the welfare and safety of hotel staff and guests. Responsible to the Director for his/her duties

- Finance and accounting department:

Responsible for purchasing, information collection, data storage, records or related documents, writing reports on business results and hotel operations. Due to the importance of financial and statistical data, the accounting department must coordinate closely with the front office department.

- Human resources department:

Plays an important role in recruiting, training, or evaluating hotel staff, receiving and resolving staff requests. Above all, this department always provides abundant human resources in the hotel.

- Security department - Engineering:

Responsible for ensuring security for the entire hotel area, ensuring fire prevention and fighting. At the same time, this department is also responsible for repairing and maintaining hotel equipment to ensure the hotel always operates well.


- Reception department:

As the face of the hotel, responsible for welcoming guests, checking in and out, providing full necessary service information to customers upon request.

- Chamber part:

Responsible for preparing guest rooms for business, cleaning public areas, providing laundry services. The main role of this department is to clean and service hotel-standard bedrooms on a daily basis to ensure comfort and convenience for the hotel. In addition, the department is also responsible for cleaning all guest corridors and public areas such as the lobby. In addition, this department also strictly controls costs for cleaning supplies, manages supplies provided to guests. At the same time, strictly comply with legal regulations on safety standards and medical hygiene standards.

- Restaurant department:

Meet the dining needs of hotel guests. Generate revenue that contributes to the hotel's total monthly revenue. The restaurant is also responsible for catering for hotel staff and provides additional services such as: organizing parties, buffets for conferences, organizing parties according to customer requests, etc.

- Swimming pool parts:

Responsible for serving the entertainment and sports needs of hotel guests.

- Karaoke department:

Responsible for serving customers' entertainment and singing needs, helping customers relax, relieve stress,...

- Massage – spa department:

Relax, relieve stress, take care of customers' beauty and health.


4.1.2.2. Hotel labor structure

Table 4.1: Labor structure at Habana Hotel.



STT


Part


Quantity


Average age


Professional qualifications


Foreign language proficiency



Form of labor contract

Male

Female

Male

Female

University

CD

TC

A

B

C

Are not

Contract

BC

1

Manager

1


53


1



1




x


2

Manage

2


30


1

1


1

1



x


3

Finance


2


27

2




2



x


4

Receptionist

1

3

26

25

3

1


1

3



x


5

Room

2

6

25

30



8



1

7

x


6

Restaurant

6

7

25

25


5

8

1

1

3

8

x


7

Swimming pool

3


26




3



1

2

x


8

Karaoke

3

2

25

23


2

3



1

4

x


9

Massage - spa


6


23

1

3

2



1

5

x


10

Human Resources


2


25

1

1



2



x


11

Security - engineering

5


50



2

3




5

x


Total

23

28



9

15

27

4

9

7

31

51


(Note: University, college, intermediate school, contract, BC)

(Source: Habana Hotel)

Habana Hotel has a total of 51 employees, the hotel has a young labor structure, the average age is 29.2. The proportion of female employees accounts for 54.90% and the proportion of male employees accounts for 45.09%. Due to the characteristics of the service industry, employees must be patient, skillful, and gentle in communication, so female employees are more suitable than male employees. However, in some departments that require health and agility, male employees are dominant, such as technical and security departments.

Regarding professional qualifications, 100% of the employees in the department have undergone professional training. However, only 17.64% of them have university degrees, including 9 people, 15 people with college degrees, accounting for 29.41%, and the majority of employees with intermediate qualifications, accounting for 52.94%.


Regarding foreign language proficiency, 7.8% of workers have level A, 17.64% have level B, 13.72% have level C, and the remaining 60.78% have no foreign language. This shows that the foreign language proficiency of hotel staff is still quite low, and few staff can use foreign languages ​​fluently.

Habana Hotel has a team of staff who have grown from practice, have accumulated a lot of experience and most of the staff in the hotel have good moral qualities, hotel staff are enthusiastic and thoughtful in serving guests.

4.1.3 Habana Hotel Infrastructure

4.1.3.1 Services and distribution areas

Table 4.2 Services and distribution areas of Habana Hotel


Location

Service

Serve


Ground floor


- Lobby and reception

- 1/5 of the lobby area is restaurant

- Check in - check out for guests

- Welcome guests, answer guest questions

- Serve breakfast buffet and take party orders upon customer request

Floor 2

Restaurant

- Serve breakfast buffet and take party orders upon request


Floor 3

-Massage – spa

- Karaoke

- Herbal bath, herbal soak,

Himalayan stone sauna, body massage, foot bath,...

Floor 4

- Karaoke

- Accounting department

-

Floor 5 -> Floor 8

Rooms (60 rooms)

- meeting room (3 rooms on 8th floor)

Lease

Floor 9

-

-

Outdoor

Swimming pool

- Sports and entertainment needs

(Source: Habana Hotel) 4.1.3.2. Room classification and room amenities

Room Classification

The hotel has 60 rooms, including 3 main room types:

- Standard 01 (31 rooms): room type with 1 double bed. Standard rooms are divided into 2 types. 1 type has a nice view and 1 type has no view.


- Standard 02 (25 rooms): room type with 2 single beds. This room type is also divided into 2 types, 1 type with view and 1 type without view.

- Standard 03 (4 rooms): room with 3 beds. Room has a beautiful, airy view and sofa.

The division into room types like this helps customers have a variety of choices. Suitable for both single travelers, friends or family.

Habana Hotel Room Amenities

Table 4.3 Amenities in Habana Hotel


Room interior

Room amenities

Air conditioning

Mineral water

Hot and cold

Soft drinks of all kinds (5 types)

Bed

Instant noodles, pho (3 types)

Spring mattress

Free coffee

Waterproof sheet

Shampoo

Mattress Protector

Shower gel

Mattress cover

Toothpaste and zip

Winter blanket

Comb

Duvet cover

Plastic shampoo bag

Pillow + pillowcase

Face towel

Decorative pillows

Towel

Bedspread

Foot towel

Bedside shelf

Wiper

Lamp

Hair dryer

Coffee table

Slippers

Coffee chair

Notebooks and pens

Dressing table

Internal manual

Makeup chair

Tea bags

Wardrobe

Teapot

Television

Teacup

Smart box internet tv

Drinking cup

Fridge

Toothbrush cup

Luggage rack

Razor

TV cabinet


Trash can


Landline phone


2 layer curtain


(Source: Habana Hotel)


Some other items can be arranged to differentiate according to room class such as flower vases, bathtubs, essential oil bottles, etc.

4.1.2 Habana Hotel Housekeeping Department

4.1.2.1 Introduction to the housekeeping department of the Habana Hotel

Diagram 4.2 Habana hotel housekeeping department diagram


Head of Housekeeping

Housekeeping staff

Laundry attendant

- Responsible for cleaning the entire guest room area, hallway, lobby, and all areas in the hotel to meet the hotel's cleaning standards and class.

- The Habana Hotel's housekeeping department also provides laundry services for guests as well as providing uniforms for staff and linen for the entire hotel.

- Ensure effective management, save electricity and water costs, reduce costs of replacing tools, machines, and equipment to perform work. Maintain hotel assets and ensure the safety of property and lives of hotel guests.


Technical department

- Check damage reports and repairs

- Maintenance of electrical systems, machinery, etc.

Human Resources Department

- labor hire

- interview

- Termination of contract

- on leave

- welfare

4.1.2.2 Relationship of the chamber department with other departments



Reception department

- Daily room status report

- room status exchange

- room damage status

- list of arrivals and departures,…



Chamber part



Protection department

- safe and

Accounting Department

- salary

- bill

- inventory



fire protection and prevention

- key,…

Figure 4.3 Relationship of the chamber department with other departments

4.1.2.3 Service provision process of Habana hotel

Room service provision process



Prepare to welcome guests

Reception and room handover

Serving guests during their stay at the hotel

Receive room handover and see off guests

Diagram 4.4 Room service provision process at Habana hotel

(Source: Habana Hotel)

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