gambling at casinos after losing everything. Therefore, the risky “gambling” behavior to revive the S&L organization’s operations is considered the most logical and profound explanation among the causes leading to the widespread S&L crisis in the mid-1980s.
Fourth, the reform of the financial system and the relaxation of supervision and regulation have allowed the S&L industry to gain more power, which has led to several problems. First, many S&L boards have not required experts to manage risky business activities when they are allowed to invest in new business areas. Second, the expansion of power has meant that S&L institutions have invested rapidly in new areas, especially real estate. Therefore, even if these institutions use experts, the available information sources to support investment decisions and help promote hot credit growth are not timely, which leads to overinvestment in risky and uninformed areas. Third, the new powers of S&Ls allowed them to expand into highly complex investment areas that required regulation to properly control these investments. But in practice, S&L policy makers at the Federal Savings and Loan Insurance Corporation (FSLIC) were not experts or had the information to help monitor these new investment areas. Fourth, many S&Ls made loans to their own officers, their own companies, and friends and family members at low interest rates and with little collateral. S&L executives concealed the poor quality of their loans by continuing to lend to the same borrowers, who then used the money to pay off old debts. Government investigations have found that this phenomenon exists in approximately 25% of the S&L institutions that have failed [81]. Thus, with the lack of experienced professionals at S&L institutions and at the FSLIC, weaknesses in the management system, and the moral hazard incentive created by the deposit insurance system, it is inevitable that S&L institutions have engaged in overly risky business practices, leading to large losses from poor-quality loans.
Fifth, even after the crisis has occurred, moral hazard has the opportunity to continue to develop. Its main cause comes from the intransigent attitude of regulatory agencies.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Lessons for Military Commercial Joint Stock Bank, Quang Ninh Branch -
Improving the quality of financial appraisal of investment projects in medium and long-term lending at the Military Commercial Joint Stock Bank, Hoang Quoc Viet branch - 14 -
Improving the quality of financial appraisal of investment projects in medium and long-term lending at the Military Commercial Joint Stock Bank, Hoang Quoc Viet Branch - 2 -
Evidence Collection Techniques and Computer-Aided Auditing Techniques in Auditing Commercial Bank Financial Statements
When the S&L crisis hit, it was right for the regulators of S&Ls to shut down insolvent S&Ls, which was the responsibility of the Federal Home Loan Bank Board (FHLBB) and its insurer, the Federal Savings and Loan Insurance Corporation (FSLIC). Instead, the agencies used a delaying solution. Specifically, they did not close down insolvent S&Ls, but instead used unorthodox accounting principles to reduce the capital requirements for these S&Ls.
Failure to take the aftermath of the crisis seriously has rapidly increased moral hazard, as insolvent S&Ls that continue to operate with little to lose have taken on extremely risky investments and gambled with their assets. If the investments are lucky and they make money, they can avoid insolvency. Conversely, if the investments are truly risky and lose money, the S&Ls’ losses will increase and the deposit insurance agency will have to pay for those losses.

Sixth, political factors are also a factor that creates opportunities for moral hazard in the operations of S&Ls. The role of political power is analyzed under the relationship between the principal (depositors, taxpayers) and the agents (policy makers, managers or S&L management boards). Stemming from the conflict of interests between the principal and the agent, managers have relaxed capital requirements, loosened the control of risky assets, and pursued a policy of delaying the handling of violations. The motivation for this is that they are afraid of being blamed for not performing well the role of representatives of depositors or individuals who have to pay taxes to the government, and at the same time they want to protect their position by agreeing with the views and pressures of those who influence their profession. By relaxing capital requirements and being indecisive in handling violations, managers can cover up the problems.
problems that are arising at insolvent S&Ls and the hope that the situation will improve.
Seventh, the S&Ls' risky investments were also made possible by the laxity and incompetence of regulatory agencies. When S&Ls invested in complex and high-risk products, regulators needed to closely monitor the S&Ls' operations. To do so, regulators needed the financial resources to properly monitor their operations. However, Congress did not provide the funds because Congress itself was bribed by the S&Ls. As a result, depositors' representatives (regulators) did not have enough staff to perform their monitoring and had to reduce their visits to S&L headquarters to only when absolutely necessary. During the period from January 1984 to June 1986, hundreds of S&Ls were not inspected at all. S&Ls even bribed Congress to pass the 1987 Banking Fairness Act to withhold sufficient funding to bail out insolvent S&Ls and prevent them from being closed. At the same time, Congress also introduced provisions to force regulators to delay closing the institutions.
The above facts show that the structure of the political system has caused a mismatch of interests between depositors/taxpayers and managers/politicians; politicians have strong incentives to act in their own interests rather than in the interests of individuals in the economy. Because of the costs of election campaigns, American politicians have to mobilize enough financial resources and this has created conditions for bribery to take place to entice politicians to act against the interests of the majority of the public .
1.3.1.2. Experience from the 1997 Asian financial crisis
The Southeast Asian financial crisis was the third global currency crisis that occurred in 1990 and had a strong impact on the exchange rate and stock markets in the Southeast Asian region.
The consequence of the Asian crisis was that the currency and stock markets in most countries affected by this crisis fell sharply in value from 20% to 75% in the first half of 1997. Its impact was to make the economic growth rate of most emerging Asian economies that year only reach about 1%-2%. The economies that were strongly and directly affected by this crisis were Thailand, Indonesia, and South Korea. This crisis also spread to economies outside the region and according to the International Monetary Fund (IMF) estimates, this crisis reduced the global economic growth rate from 4.5% to 3.8% in 1998 [79].
Consider the interplay between moral hazard and the consequences of this crisis.
First, weak corporate and banking governance and the absence of a market discipline framework, coupled with weak and ineffective prudential supervision, have created opportunities for financial institutions to engage in high-risk activities. Close relationships between governments, financial institutions, and borrowers have worsened the situation, especially in Indonesia and Korea. Weak accounting standards, especially in credit appraisal, and lack of disclosure have helped policymakers, supervisors, market participants, and international financial institutions conceal growing weaknesses. The first shot that signaled the crisis began with the floating of the Thai Baht in July 1997. Expectations for the East Asian market were dampened, causing most other currencies in the region to depreciate, capital was withdrawn from banks and foreign investors' capital was withdrawn rapidly, and the economy quickly collapsed [95].
Second, moral hazard arises from government protection mechanisms. Normally, the government can provide depositors with deposit insurance, thereby eliminating the need for depositors to monitor the activities of banks. The task of monitoring now falls on the government. When the government sees signs of weakness in banks, the government will take measures to close the banks.
or merge with other banks. For banks that have fallen into a weak state but have not been seriously dealt with, they will be willing to bet on investing in high-risk activities because they have nothing to lose, and from there moral hazard will become more and more serious. So this is the basis for the potential existence of moral hazard.
In an analysis by Corsetti [78], he and his team showed that Asian governments actually provided an insurance scheme that increased moral hazard behavior. According to the team, political pressure to maintain high economic growth rates led to governments supporting private projects, some of which were government-controlled, directly financed or supported by direct credit policies, for a long time. Even without the promise of financial bailouts, production plans and strategies in the business sector did not take into account the cost factor and ignored the risk level of the projects. With policies in the financial and business sectors that were not transparent, and government intervention that favored weak businesses, markets operated under the illusion that investment returns would be “insured” against economic shocks [78].
Moral hazard has the potential to arise under government protection of banks and businesses, which has led to banks being lax in assessing and monitoring the investment activities of high-risk borrowers. At the same time, state-owned commercial banks have borrowed large amounts of foreign currency at low costs to invest in unprofitable projects but expected to be protected by the government. The implicit process of government protection explains why Asian economies have been slow to adopt effective procedures for handling failed banks, while still allowing banks with large losses to continue operating.
Third, the business practices of financial institutions and a weak information system led to the failure of the financial system. In Indonesia, Thailand and later Korea, commercial banks cut funding costs by borrowing foreign currency from foreign institutions for short terms, but invested in
The stock and real estate markets have been in a state of flux. Over-investment and over-concentration in these long-term assets with short-term capital sources have affected the liquidity of commercial banks. These reckless business practices are supported by weak supervision by management agencies. Regulations on debt classification and provisioning are too loose; state-owned commercial banks have not paid attention to the creditworthiness of borrowers; equity capital is often insufficient to cover the banks' risky business activities; and commercial banks always have an expectation that the government will provide financial support if the commercial banks' performance deteriorates. But above all these problems is a lack of transparent information in the banking and financial system [78]
Fourth, moral hazard emerged during the Asian financial crisis from the actions of government officials and international financial institutions, which created conditions for moral hazard to arise by inducing domestic debtors, foreign creditors, or both to act in ways that were counterproductive to economic stability and exacerbated the crisis.
In fact, the East Asian debtors did not incur any costs to hedge their foreign currency borrowings, mainly US dollars. This was also due to the fact that their currencies had held up even in the face of the sharp fluctuations in the Japanese yen-dollar exchange rate in previous years, and most Asian countries’ exports were adversely affected by these fluctuations. Most East Asian debtors had reason to believe that their governments held sufficient foreign exchange reserves to protect the fixed exchange rate regime from speculative activities. What they did not know, for example in the case of Thailand, was that the Bank of Thailand had intervened in the foreign exchange forward market several months earlier, and the forward sales had reduced the Thai government’s foreign exchange reserves, which would have helped to accurately assess the level of foreign exchange risk in US dollar borrowings. This, in turn, has given domestic financial institutions reason to believe that there is an implicit government guarantee mechanism in place.
government about the volatility in the price of the dollar. This is a clear sign of moral hazard.
A similar situation occurred in Indonesia, where banks had written off large amounts of foreign currency call options in the years leading up to the crisis, believing that the exchange rate would remain stable. Many large banks even had the illusion that their large scale of operations made them “too big to fail,” and many large private corporations that borrowed foreign currency also had the illusion that their influence was too great to fail. With this in mind, these large corporations did not borrow foreign currency from the domestic banking system but borrowed directly from foreign sources. The illusion of invincibility was reinforced when the Central Bank of Indonesia guaranteed excess liquidity to domestic banks and other financial institutions under the jurisdiction of some powerful agencies that were experiencing liquidity difficulties. Once the exchange rate faced contagion pressure from Thailand, these banks and large corporations tried to hedge their exchange rate risk by buying foreign currency immediately, which only accelerated the rapid decline in the value of the rupiah.
The crisis in South Korea once again demonstrated the overreliance on an exchange rate guarantee. Based on the long-standing fixed exchange rate regime between the Thai baht and the Malaysian ringgit and the US dollar, Korean financial institutions borrowed Japanese yen through their overseas subsidiaries to finance the fixed exchange rate between the dollar and the two currencies. When the fixed exchange rate collapsed, investors were saddled with a huge debt burden, adding to the burden on Korean financial institutions that were already struggling as the won depreciated against the yen.
Fifth, another aspect of moral hazard is also considered. That is the international level of moral hazard, arising from the behavior of foreign financial institutions. These foreign institutions have for a long time made short-term credits through the interbank market on a large scale to financial intermediaries in countries in the region without regard to
assessing the safety of such sources of capital [78]. This is because foreign financial institutions believe that such sources of credit will be guaranteed by the governments of countries in the region or by indirect bailouts from the IMF. Therefore, a large amount of short-term, unhedged foreign currency debt of commercial banks. Estimates of the ratio of short-term foreign debt to foreign exchange reserves - a ratio to measure financial safety - are greater than 100% in Korea, Indonesia and Thailand [78]
1.3.1.3. Experience from the 2007 Subprime Crisis
The subprime mortgage crisis was a real estate and financial crisis that began with a sharp increase in delinquencies in real estate lending and the repossession of these assets in the United States, causing serious consequences for banks and financial markets worldwide. The starting point of the crisis was the bursting of the US housing bubble, which peaked in prices around 2005–2006. After the housing bubble burst, the rate of delinquencies increased in subprime loans with adjustable-rate interest rates. The decline in prices also made the value of the house lower than the value of the credit, forcing banks to foreclose on the house to collect debts. The widespread foreclosures that began in late 2006 in the United States created a global economic crisis, as it weakened the financial capacity of consumers as well as of banking and financial institutions [92].
So how does moral hazard relate to this crisis?
Moral hazard is primarily manifested in the over-concentration of capital and the loosening of credit conditions by lending institutions in order to seize profitable opportunities. Low interest rates and large foreign currency inflows gave these lending institutions the opportunity to loosen credit conditions in the years before the crisis, which heated up the housing market and encouraged borrowing for consumption. Subprime lending was a major factor in the rise in home ownership in the United States and the rapid rise in home prices. Between 1997 and 2006, the average home price in the United States increased by 124% [78]. The credit easing and housing boom in the United States fueled a construction boom that eventually led to a surplus of

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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