used to contain secret keys.
• An identification device verification system - Used to read and verify the information of identification devices.
• Policies - It records when and how the system is used, including monitoring and management by the competent authority. It allows tracking of user transactions and actions.
• Scalability - The deployment solution must allow the application to be upgraded, used flexibly and for multiple purposes. It may be possible in the future to grow and consolidate everything into a single identifier device, the system must be flexible enough to do this.
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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IT Applications Provide Electronic Tax Services and Contribute to Building "Electronic Government" -
Solutions to promote the application of information technology in the tax industry in Vietnam - 30 -
Solutions to promote the application of information technology in the tax industry in Vietnam - 28 -
Reasons Leading to Limitations on Vinh Phuc Tourism Information on Central and Local Electronic Newspapers
Not only does the system provide convenience, it also needs to be a truly trustworthy component between the user (in this case, the taxpayer) and the authority (in this case, the tax authority). Privacy issues also need to be addressed.
A key part of the system is the user identification device. It is a device that can store information, can update information, and can do this in an extremely secure way. Why not use personal characteristics such as fingerprints (or other biological characteristics)? The difficulty is that there needs to be a central repository of all valid fingerprint templates, which increases the risk of forgery or theft because all the information is stored in the same place. Furthermore, the technology to authenticate fingerprints for millions of public users is not widely deployed, and is not suitable for practice. The solution would be a USB or smart card that combines user data with other authentication information, the corresponding identification information templates are also stored in this device. For procedures and transactions that really need authentication, it will be used. For simple procedures, this information will be ignored.

In order for the identification device to be used, the readers must be placed in every location where the device is needed. For USB devices, this is quite easy because most computers today have USB ports, other devices such as smart cards are also quite commonly used today. For Vietnam today
Nowadays, for quick deployment, using USB as the identifier device makes sense.
3.2.2. Service system
An advanced tax service must be accessible to taxpayers 24 hours a day, 7 days a week. These services must be accurate and highly secure. A real challenge in moving from traditional to electronic tax procedures is the ability to deploy the proposed solutions with a friendly, easy-to-use interface for a very large number of users of all ages and backgrounds. These services also need to pay attention to personal issues such as protecting privacy and sensitive data.
In general, most services should focus on basic functions such as tax filing, data entry support, and conversion to popular electronic formats.
The implementation of e-tax, and by extension e-government, has been successfully implemented in many countries, and the PKI system has also proven its feasibility and can serve a large number of users with high reliability and security. Therefore, the implementation of e-tax in Vietnam is only a matter of time.
3.3. Deployment
This section presents the solutions and technologies used for practical implementation around the PKI platform.
3.3.1. VPN
Most PKI applications today support the use of VPNs. VPNs provide a cost-effective, secure way for users to control and communicate with secure devices. Using PKI in VPNs increases the efficiency and usefulness of VPNs. The main concern with using VPNs is how user actions are managed. Some VPN solutions that can be used are IPSec VPNs and SSL VPNs.
• IPSec (Internet Protocol Security) is a network security protocol and is often associated with VPN. IPSec allows secure encrypted data transmission at the Network Layer according to the OSI model through
public networks such as the Internet. Network layer VPNs address the challenges of using the Internet as a transport medium for sensitive, multi-protocol traffic.
• The term SSL VPN is used to refer to a new and rapidly growing VPN product line based on the SSL protocol. It should also be clarified that the SSL protocol itself is not new, but linking SSL with VPN is a new model. Using SSL VPN, the connection between remote users and corporate network resources is through an HTTPS connection at the application layer instead of creating a "tunnel" at the network layer like the IPSec solution. SSL VPN provides Web-based applications, email applications (POP3/IMAP/SMTP). Clients only need to use an SSL-enabled browser to make a VPN connection without installing separate software for VPN. Most SSL VPN solutions do not provide applications that use dynamic TCP ports such as FTP or VoIP.
Currently, VPN market share is increasing very quickly, especially SSL VPN, with big names such as: NetScreen (acquired by Juniper in 2004), F5, Aventail, Nokia.
3.3.2. Signing documents
One of the most widely used tax applications in PKI is document signing.
Signing a document can be viewed in two ways:
• Sign independent documents and send them via traditional methods such as email.
• As part of a sequence of actions, including the step of signing a document.
Document signing also requires a clear definition of whether the intended use is internal or external. Internal processes can be managed using self-signed certificates. External processes mostly require a public CA certificate, which means that each user needs a certificate before they can use the applications. In general, document signing has two main purposes:
• Simplify and increase efficiency of the process
• Increase the legal binding of signed documents
In case the documents need to be signed and completed without an Internet connection, signing the documents independently is a good solution. This solution can use third-party software such as: Adobe, Silanis,... These applications allow signing on popular document formats such as pdf, Microsoft Word, AutoCAD,...
To develop your own digital signature applications quickly, you can use some software development libraries from some vendors such as InfoMosaic, Xetex, etc. InfoMosaic provides an XML-based digital signature solution, their product is called SecureXML, it provides a range of solutions from the user side to the provider side. Based on their software library, we can build a separate, suitable software. Xetex provides a range of products related to PKI. One of their featured products is providing an ActiveX control for document signing.
3.3.3. Email Security
Secure email solutions can be divided into two categories: client-based and browser-based. Client-based email solutions can provide more features, while browser-based solutions have the advantage of being lightweight, cheap, and easy to deploy. Which solution to use depends on the specific goals of each organization.
Use the client program
There are several popular email software that are fully integrated with digital certificates. The software allows users to send unencrypted, encrypted, signed, or both signed and encrypted emails. The most popular software today is:
• Microsoft Outlook Express
• Mozilla Thunderbird
Using web services
Most web-based email services do not come with authentication services. However, we can integrate email signing and encryption plugins into our browsers to use with web-based email services. Some plugins for Firefox browser include:
• Gmail S/MIME
• WiseStamp Email Signature
3.3.4. Wireless network security
Building a wireless PKI can seem like an impossible task. When working with wireless environments, PKI can be difficult to deploy for a number of reasons. The most notable of these are the limitations of the processor power and internal memory of mobile devices. However, there are several approaches that have been developed to overcome these limitations. Two of the main solutions that enable deployment on mobile devices are:
• Wireless Transport Layer Security (WTLS) certification - this approach has changed the X.509 certification to allow the use of mobile devices with smaller processors and internal memory.
• Wireless Public Key Infrastructure (WPKI) - The authentication problem of mobile devices is now solved through WPKI. WPKI includes the same components as standard PKI such as CA, RA, end entity; furthermore WPKI can also use traditional PKI gateway by switching back and forth between mobile WAP and Internet CA.
Certicom
Certicom offers a wide range of solutions in the wireless space, ranging from WLAN solutions to PKI for mobile devices. Certicom also provides its own PKI CA server and WPKI portal for issuing digital certificates for devices such as PDAs and mobile phones. Additionally, Certicom also offers a VPN tunnel for mobile devices called movianVPN.
Openware
One of the pioneers in the wireless field, Openware has many products
The product is compatible with a wide range of authentication services. The most notable product is the microbrowser (a mobile browser) that supports WTLS certification.
3.3.5. Single Sign-On
Single Sign-On (SSO) is perhaps the most talked about solution in the security industry. Essentially, single sign-on allows users to authenticate themselves once and then use that authentication to access a variety of resources. There are many ways to implement solutions around SSO today. Without SSO, users would have to authenticate themselves to multiple, disparate systems. Multiple, repeated authentication can be a pain and a security risk because many people use easily guessable passwords across multiple systems. There are two main solutions to SSO, both of which are quite expensive:
Integrated solutions
Provides integration with a particular operating system's login, so that the operating system's security capabilities can be leveraged in conjunction with additional authentication, and credentials provided by a third party. For example, logging into operating systems such as Windows, GNU/Linux allows users to use this authentication to access other services.
Hybrid solution
Based on the fact that there is a combination of many technologies in practice, including identifiers. It allows SSO to be achieved by imitating user inputs such as accounts and passwords. The solution will store credentials (passwords, PINs, certificates) in the software “wallet” or identifier and users can use these credentials to identify and use resources. This solution is less expensive than the integrated solution, and it is also easy to extend and develop.
3.3.6. Web server
Of course a web server can easily be used for trust-based applications. Most commercial websites today use some form of security, but almost all rely on the use of Secure Socket Layer (SSL) certificates. SSL certificates were one of the earliest applications
of PKI technology. SSL certificates allow for the creation of a secure connection between a web browser and an organization's web server. One of the reasons SSL certificates have evolved as a core application for delegation is to allow companies to authenticate and obtain SSL certificates from a third party - a PKI provider. This is convenient for users because the providers' certificates are already available in most browsers today.
There are two types of web servers, software or hardware based systems:
Web server software
Web servers can be deployed as software on existing hardware. Adding security is fairly simple as most web server software today has tools to add SSL certificates. The two web server software that dominate the market today are:
• Apache with mod_ssl
• Microsoft IIS
Hardware based web server
With the ability to build suitable for data centers, simplifying configuration, this type of web server is used by many large corporations. Some web servers such as:
• Sun Cobalt
• Net Integrator
• UVNetworks WebBox
3.3.7. Smart card
Smart cards are computer chips embedded in hardware cards. Applications of smart cards range from simple data storage (such as certificates) to complex transactions such as financial transactions. This section will focus on the use of smart cards in relation to transaction authentication issues. In this context, we will use smart cards simply as a storage medium for key data such as the secret key for electronic certificates. It can serve
for two purposes:
• Increased security because the smart card (and secret key) can be physically revoked and is unique to each computer.
• Increases the portability of secret keys, allowing users to use them in multiple locations.
There are many types of smart cards, each with its own functions and applications, so depending on the purpose, use the appropriate card type. When using smart card solutions, pay attention to the following key points:
• Price - Cheap cards are mostly used for data storage, more functional cards are more expensive and come with additional software.
• Storage capacity - Depending on the card type, low-tech cards can hold two or three digital certificates, high-tech cards can hold more than 128K of data.
• Security - Some readers have a PIN keypad embedded in them, which prevents programs from stealing the PIN when the user unlocks the smart card to access information. Low-tech cards have virtually no security features.
3.3.8. Data warehouse protection
With the growth of storage networks and other forms of electronic storage, data needs to be stored securely and protected. This applies not only to servers in the infrastructure but also to the users’ computers. If a laptop is stolen, the damage will be greatly reduced if the hard drive is fully encrypted. Likewise, for organizations, storage networks need to be more secure, especially when backing up data. There are two main areas where PKI delegation solutions can be applied to storage networks:
• Security in structure - Authenticate the identity of switches before allowing it into the storage network.
• Security from the administrator - Secure data protection from the dashboard

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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