Improving the service quality of Cinestar Hue cinema - 13

Appendix 2.7: Correlation and regression analysis results


Correlations


F_HU

F_GC

F_NV

F_BH

F_TT

F_CLDV


F_HU


F_GC


F_NV


F_BH


F_TT


F_CLD V

Pearson Correlation Sig. (2-tailed)

N

Pearson Correlation Sig. (2-tailed)

N

Pearson Correlation Sig. (2-tailed)

N

Pearson Correlation Sig. (2-tailed)

N

Pearson Correlation Sig. (2-tailed)

N

Pearson Correlation Sig. (2-tailed)

N

1

.074

.440 **

.511 **

.013

.690 **


.363

.000

.000

.873

.000

155

155

155

155

155

155

.074

1

.076

.090

.187 *

.240 **

.363


.345

.268

.020

.003

155

155

155

155

155

155

.440 **

.076

1

.510 **

.089

.546 **

.000

.345


.000

.273

.000

155

155

155

155

155

155

.511 **

.090

.510 **

1

.138

.576 **

.000

.268

.000


.087

.000

155

155

155

155

155

155

.013

.187 *

.089

.138

1

.214 **

.873

.020

.273

.087


.008

155

155

155

155

155

155

.690 **

.240 **

.546 **

.576 **

.214 **

1

.000

.003

.000

.000

.008


155

155

155

155

155

155

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**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).


Model Summary b

Model

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

1

.790a

.625

.612

.44302

1,896

a. Predictors: (Constant), F_TT, F_HU, F_GC, F_NV, F_BH

b. Dependent Variable: F_CLDV


ANOVA a

Model

Sum of Squares

df

Mean Square

F

Sig.


Regression

48,662

5

9,732

49,588

.000 b

1

Residual

29,243

149

.196




Total

77,905

154




a. Dependent Variable: F_CLDV

b. Predictors: (Constant), F_TT, F_HU, F_GC, F_NV, F_BH


Coefficients a

Model

Unstandardized

Coefficients

Standardized Coefficients

t

Sig.

Collinearity

Statistics

B

Std. Error

Beta

Tolerance

VIF


(Constant)

-.917

.362


-2.534

.012




F_HU

.548

.068

.488

8,083

.000

.691

1,447


1

F_GC

.162

.057

.146

2,842

.005

.959

1,043


F_NV

.193

.054

.214

3,553

.001

.695

1,439


F_BH

.184

.063

.186

2,934

.004

.627

1,595


F_TT

.182

.069

.136

2,626

.010

.944

1,059

a. Dependent Variable: F_CLDV


Charts






Appendix 2.8: Results of the difference test

Testing for gender differences


ANOVA

F_CLDV


Sum of Squares

df

Mean Square

F

Sig.

Between Groups

.656

2

.328

.645

.526

Within Groups

77,249

152

.508



Total

77,905

154






Test for age differences


ANOVA

F_CLDV


Sum of Squares

df

Mean Square

F

Sig.

Between Groups

.825

3

.275

.539

.656

Within Groups

77,079

151

.510



Total

77,905

154




Graduation thesis Supervisor: Dr. Phan Thanh Hoan


Testing for occupational differences


ANOVA

F_CLDV


Sum of Squares

df

Mean Square

F

Sig.

Between Groups

3.107

5

.621

1,238

.294

Within Groups

74,798

149

.502



Total

77,905

154





SVTH: Ngo Thi Minh Trang 91

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