Improving the quality of e-banking services at Vietnam Prosperity Joint Stock Commercial Bank - Ben Ngu Branch - 13


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The test results show that the observed variables all have appropriate total variable correlation coefficients (≥ 0.3). Cronbach's Alpha coefficient = 0.910 ≥ 0.6, so it meets the reliability requirements.

- Tangible media factor


The test results show that the observed variables all have appropriate total variable correlation coefficients (≥ 0.3). Cronbach's Alpha coefficient = 0.835 ≥ 0.6, so it meets the reliability requirements.


- The empathy factor



The test results show that the observed variables all have appropriate total variable correlation coefficients (≥ 0.3). Cronbach's Alpha coefficient = 0.810 ≥ 0.6, so it meets the reliability requirements.

- Perceived price factor



The test results show that the observed variables all have appropriate total variable correlation coefficients (≥ 0.3). Cronbach's Alpha coefficient = 0.834 ≥ 0.6, so it meets the reliability requirements.

- Dependent variable factor


The test results show that the observed variables all have appropriate total variable correlation coefficients (≥ 0.3). Cronbach's Alpha coefficient = 0.943 ≥ 0.6, so it meets the reliability requirements.


Appendix 4: Exploratory factor analysis 1





Appendix 5: Second exploratory factor analysis



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