Human resource development at consumer credit division of Vietnam Prosperity Bank

5. Type:

a. Official employee

b. Collaborator

6. Place of work (province/city): ..............................................................

II. DETAILED INFORMATION

7. Do you know about the human resource development strategy of the Consumer Credit Division?

a. Know

b. Don't know

8. If yes, why did you learn about this strategy?

a. Accidentally found out

b. Popularly organized

c. Participate in construction

9. How do you rate the recruitment process at the Block?

a. Good

b. Not good but usable

c. Not good

10. After attending the training courses at the Block, do you feel that your ability to perform your job has improved?

a. Clearly

b. A little bit

c. No change

d. Never been trained

11. According to you, are there any difficulties or limitations in training work at the Block?

a. Yes

b. No

If so, do you think it exists because: .....................................................

................................................................ ................................................................ ..........................

12. How do you comment on the atmosphere in the working groups in the Block that you participate in?

a. Completely satisfied

b. Satisfied

c. Less satisfied

d. Dissatisfied

e. No comments

13. How would you react if the organization encouraged you to do something?

move back to work near your hometown?

a. Agree

b. Reject but appreciate

c. Totally disagree

14. Do you know about the individual promotion path in the Block?

a. Know

b. Don't know

Block?

15. Are you satisfied with the current way of calculating business salaries at

a. Satisfied

b. Not satisfied

If you are not satisfied, please give the reason (*) : ...................................

................................................................ ................................................................ ..........................

16. The level of stimulation of reward activities at the Block

you are:

a. Very strong

b. Relatively strong

c. Relatively weak

d. Negligible

17. Your work performance is evaluated monthly and is mainly based on:

a. Measure tangible contributions

b. Measuring intangible contributions

c. Both a and b

d. Other opinions

(Tangible contributions such as actual working days, business achievements... Intangible contributions such as mentoring new employees, strengthening customer base...)

18. What support do you expect from the organization in your efforts to develop your career in the Block? (*)

................................................................ ................................................................ ............

................................................................ ................................................................ ..........................

19. Do you have any suggestions to further promote human resource development in the Block? (*)

................................................................ ................................................................ ............

................................................................ ................................................................ ..........................

Interviewer information: Full name: Nguyen Duy Hung Phone: 0932.231.204

Email: nguyenduyhung.hrm@gmail.com

Thank you very much for your help!

APPENDIX 2:

GENERAL INFORMATION ABOUT THE SURVEY FORM

1. General description of the survey sample

The survey was conducted online from June 2013 to July 2013, with the support of the Google Docs questionnaire building tool (address at: http://docs.google.com ), and was transmitted to respondents via the Facebook social networking site (address at: http://facebook.com ) of the Northern VPBCF staff group. The response receiving system was closed when there were exactly 100 valid responses.

The age of the respondents is quite young. The oldest person is 35. The youngest person is 21. The average age of the survey sample is 25.21. Of which, 34% are male, the remaining 66% are female.

Classification by job title, type of employment and place of work:

Credit consultant Direct sales staff

Telemarketing staff Appraisal staff

Debt collection officer office staff

3 21

Hanoi Sea

Room

Peace and Thai

Original

Collaborator

Official employee

Lao Cai Other

2. Main survey results

SOLUTION

NUMBER

PROPORTION

Maybe you are interested!

Do you know about the human resource development strategy of the Credit Division?

consumption?

Know	7	7%
Don't know	93	93%
Total	100	100%

If so, you know about this strategy because:

Accidentally found out	5	71%
Popularly held	2	29%
Participate in construction	0	0%
Total	7	100%

How do you rate the recruitment process at the Block?

Good	68	68%
Not good but usable	27	27%
Not good	5	5%
Total	100	100%

After attending training courses at the Block, do you realize that you

improve work performance or not?

There is obvious	83	83%
A little bit	13	13%
Constant	4	4%
Never trained	0	0%
Total	100	100%

SOLUTION

NUMBER

PROPORTION

According to you, are there any difficulties or limitations in training work at the Block?

Are not?

Have	53	53%
Are not	47	47%
Total	100	100%

How do you comment on the atmosphere in the working groups?

in the Block you are participating in?

Completely satisfied	15	15%
Satisfied	69	69%
Less satisfied	7	7
Not satisfied	1 8	1% 8%
No comments	1 8	1% 8%
Total	100	100%

How would you react if the organization encouraged you to transfer back?

work near your hometown?

Agree	61	61%
Rejected but appreciated	33 6	33% 6%
Totally disagree	33 6	33% 6%
Total	100	100%

Do you know about the individual promotion path in the Block?

Know	12	12%
Don't know	88	88%
Total	100	100%

SOLUTION

NUMBER

PROPORTION

Are you satisfied with the current way of calculating business salaries in the Block?

Satisfied	79	79%
Not satisfied	21	21%
Total	100	100%

The level of stimulation of the reward activities at the Block to you is:

Very strong	0	0%
Relatively strong	37	37%
Relatively weak	50	50%
Trivial	13	13%
Total	100	100%

Your work performance is evaluated monthly.

and is mainly based on:

Measure tangible contributions	81	81%
Measuring intangible contributions	0	0%
Both of the above options	2	2%
Other opinions	17	17%
Total	100	100%

Human resource development at consumer credit division of Vietnam Prosperity Bank - 16

Comment