Home / Demilitarized Zone

How Many Times Have You Been To Quang Tri?


APPENDIX 5

INVESTIGATION FORM

(For tourists visiting the DMZ program in Quang Tri)


Address to readers: The research topic of evaluating the quality of the demilitarized zone (DMZ) tourism program in Quang Tri is within the framework of the master's research topic in Tourism Studies. Your feedback is valuable data contributing to the success of the research. In addition, the author wishes to turn this result into a good source of reference information for the implementation of the DMZ program in Quang Tri in order to contribute to the preservation and promotion of the program in accordance with its inherent historical - cultural - tourism values ​​to domestic and foreign visitors.

- Performer: Nguyen Thi Hoai Son

- Email: hoaisonnguyen77@gmail.com

- Phone: 0905161705

- Contact address: 4 Tran Quang Khai, Hue city


Part I: Tourist consumption information.

1. Where are you from?

1 North2 Central3 South

2. How many times have you been to Quang Tri ?

1 first2 second3 third4 More than 3 times

3. What is your purpose of visiting Quang Tri this time?

1 Sightseeing3 Combining business and tourism

2 Visiting relatives and friends 4 Other (please specify) ..............................................

4. How long will you stay in Quang Tri?

1 1 day2 2 days3 3 days4 Over 4 days

5. How do you buy the tour?

1 Phone2 Directly to the travel agency

3 Internet4 Other (please specify)

.................................

6. Do you plan to return to visit the DMZ in Quang Tri?

1 Yes2 No


Part II: Evaluation of tourism program quality

1. Please give your feedback on the Quang Tri DMZ tour program after it has been designed.

Very good Very bad N/A


- The attractiveness and uniqueness of the attractions

mandarin

5

4

3

2

1


- Reasonableness of tour schedule

5

4

3

2

1


- Reasonableness of the tour itinerary

5

4

3

2

1


Maybe you are interested!

How Many Times Have You Been To Quang Tri?

2. Please rate the quality of the tour guides for the DMZ program in Quang Tri.

Very good Very bad N/A


- Knowledge of routes and destinations

5

4

3

2

1


- Guidance skills

5

4

3

2

1


- Knowledge and skills in using language

5

4

3

2

1


- Knowledge and skills in organization and management

tour

5

4

3

2

1


- Knowledge and skills in handling situations

5

4

3

2

1


- Skin

5

4

3

2

1


- Health

5

4

3

2

1


- Service attitude

5

4

3

2

1


3. Please rate the quality of transportation services for the DMZ program in Quang Tri.

Very good Very bad N/A


- Quality of the vehicle

5

4

3

2

1


- Convenience of the vehicle

5

4

3

2

1


- Knowledge and skills of the driver

5

4

3

2

1


- Driver service attitude

5

4

3

2

1


4. Please rate the quality of accommodation services provided in the DMZ program in Quang Tri.

Very good Very bad N/A


- Modernity of accommodation

5

4

3

2

1


- Aesthetics of technical facilities

5

4

3

2

1


- Safety and hygiene level

5

4

3

2

1


- Speed ​​in carrying out procedures

check in and check out

5

4

3

2

1


- Reasonable price of accommodation services

5

4

3

2

1


- Flexibility of facility management staff

shelter in case of emergency

5

4

3

2

1



5. Please rate the quality of food services provided in the DMZ program in Quang Tri.

Very good Very bad N/A


- Food quality

5

4

3

2

1


- Modernity and aesthetics of the restaurant

5

4

3

2

1


- Hygiene level

5

4

3

2

1


- Reasonable level of food prices

5

4

3

2

1


- Staff service skills

5

4

3

2

1


9. Please give your opinion on the level of satisfaction when consuming the tourism program?

Very good Very bad N/A


- Flexibility of the tour program

5

4

3

2

1


- Clarity of the Terms of Implementation

tour program

5

4

3

2

1


- Highlight the theme of the trip

5

4

3

2

1


- Timely and accurate service

5

4

3

2

1


- Polite, thoughtful

5

4

3

2

1


- Personal safety

5

4

3

2

1


- The balance between price and program quality

travel itinerary


5


4


3


2


1


10. What is your overall assessment of the quality of the DMZ tour program in Quang Tri?

1 Very good2 Good3 Average4 Poor4 Very poor

11. After consuming the DMZ tour program in Quang Tri, what left the most impression on you and what made you most dissatisfied?

+ Most impressive: ................................................................................................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................

+ Dissatisfied: ...................................................................................................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................

12. To improve the quality of the tourism program in the demilitarized zone in Quang Tri, according to you : ...................................................................................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................

................................................................ ................................................................ ..............................................


Part III: Personal Information

Please provide some of the following information to serve as a basis for data synthesis.

1. Gender: Male Female

2. Age: < 18 18 – 25 26 – 35 36 – 45 > 45

3. Your current occupation:..........................................................................................


Thank you very much for your contribution!


INVESTIGATION FORM

(For DMZ Tour Guides in Quang Tri)


Address to readers: The research topic of evaluating the quality of the demilitarized zone (DMZ) tourism program in Quang Tri is within the framework of the master's research topic in Tourism Studies. Your feedback is valuable data contributing to the success of the research. In addition, the author wishes to turn this result into a good source of reference information for the implementation of the DMZ program in Quang Tri in order to contribute to the preservation and promotion of the program in accordance with its inherent historical - cultural - tourism values ​​to generations of domestic and foreign visitors.

- Performer: Nguyen Thi Hoai Son

- Email: hoaisonnguyen77@gmail.com

- Phone: 0905161705

- Contact address: 4 Tran Quang Khai, Hue city

Part I: Evaluation of tourism program quality

1. Please give your feedback on the DMZ tour program in Quang Tri after it has been designed.

Very good Very bad N/A


- The attractiveness and uniqueness of the attractions

mandarin

5

4

3

2

1


- Reasonableness of tour schedule

5

4

3

2

1


- Reasonableness of the tour itinerary

5

4

3

2

1


2. Please rate the quality of transportation services for the DMZ program in Quang Tri.

Very good Very bad N/A


- Quality of the vehicle

5

4

3

2

1


- Convenience of the vehicle

5

4

3

2

1


- Knowledge and skills of the driver

5

4

3

2

1


- Driver service attitude

5

4

3

2

1



3. Please rate the quality of accommodation services provided in the DMZ program in Quang Tri.

Very good Very bad N/A


- Modernity of accommodation

5

4

3

2

1


- Aesthetics of technical facilities

5

4

3

2

1


- Safety and hygiene level

5

4

3

2

1


- Speed ​​in carrying out procedures

check in and check out







- Reasonable price of accommodation services

5

4

3

2

1


- Flexibility of facility management staff

shelter in case of emergency

5

4

3

2

1


4. Please rate the quality of food services provided in the DMZ program in Quang Tri.

Very good Very bad N/A


- Food quality

5

4

3

2

1


- Modernity and aesthetics of the restaurant

5

4

3

2

1


- Hygiene level

5

4

3

2

1


- Reasonable level of food prices







- Staff service skills

5

4

3

2

1


5. Please rate the quality of services at the attractions included in the DMZ program in Quang Tri.

Very good Very bad N/A


- Hygiene level

5

4

3

2

1


- Security level, safety

5

4

3

2

1


- The beauty of the landscape and environment

5

4

3

2

1


- Level of conservation and restoration of works

5

4

3

2

1


6. Please rate the quality of additional services included in the tour program.

Very good Very bad N/A


- Entertainment services

5

4

3

2

1


- Souvenir sales service

5

4

3

2

1


- Information services

5

4

3

2

1


- Other services

5

4

3

2

1


- Service suitability

5

4

3

2

1



7. What is your opinion about the level of service provided by the staff in the tour program?

Very good Very bad N/A


- Professional qualifications and skills

5

4

3

2

1


- Flexibility and enthusiasm

5

4

3

2

1


- Appearance and clothing

5

4

3

2

1


- Ability to recognize customer psychology

5

4

3

2

1


- Service attitude

5

4

3

2

1


8. Please tell us your opinion about the level of satisfaction when consuming the tourism program?

Very good Very bad N/A


- Flexibility of the tour program

5

4

3

2

1


- Clarity of the Terms of Implementation

tour program

5

4

3

2

1


- Highlight the theme of the trip

5

4

3

2

1


- Timely and accurate service

5

4

3

2

1


- Polite, thoughtful

5

4

3

2

1


- Personal safety

5

4

3

2

1


- The balance between price and program quality

travel itinerary


5


4


3


2


1


9. What is your overall assessment of the quality of the DMZ tour program in Quang Tri?

1 Very good2 Good3 Average4 Poor4 Very poor

10. As a tour guide in the DMZ in Quang Tri, what impressed you the most and what made you the least satisfied?

+ Most impressive: ................................................................................................................

................................................................ ................................................................ ..............................................

+ Dissatisfied: ...................................................................................................................

................................................................ ................................................................ ..............................................

11. To improve the quality of the tourism program in the demilitarized zone in Quang Tri, in your opinion, it is necessary to:……………………………………………………………..............

………………………………………………………………………………………………

Part II: Personal Information

Please provide some of the following information to serve as a basis for data synthesis.

1. Gender: Male Female

2. Age: 20 – 25 26 – 35 36 – 45 > 45

3. You are on tour for a travel company:...................................................................................


Thank you very much for your contribution!


QUESTIONNAIRES

(For foreign tourists who use DMZ tour in Quangtri)

Ladies and Gentlemen!

The purpose of this research project is to improve the quality of DMZ tour in Quang Tri. We hope that you will share your experiences and time. Your opinions will be the basis for evaluating the current situation and for recommending solutions to improve the quality of DMZ tour in Quang Tri. It should only take 5 minutes to complete this questionnaire.

Before starting, we would like to confirm the followings:

1. There are No right or wrong answers. Please give the answer which most closely reflects the totality of your experiences.

2. All of your answers will be kept completely confidential. The collected data will be aggregated, and only this aggregate analysis will be discussed in the research report

- Researcher: Nguyen Thi Hoai Son

- Email: hoaisonnguyen77@gmail.com

- Mobile: 0905161705

- Address: 4 Tran Quang Khai Street, Hue City

Section I. Charateristics of tourist's consumption

1. How many times have you come to Quang Tri Province? (check one box)

1 the first time2 the second time3 the third time4 other (specify).............

2. The purpose of your trip to Quang Tri province in this time is…….(check one box)

1 Leisure3 Business

2 Visit Friend and Relations4 Other (Specify).................................... ....

3. How long is your trip? (check one box)

1 2 days2 3 days3 4 days4 other .........................

4. How did you buy the tour? (check one box)

1 on the telephone2 direct buying3 Internet4 other (Specify) ...................

5. Do you have plans to use this tour again?

1 Yes2 No

Section II : Evaluation

1. Would you please give me your assessment on quality of Quang Tri Demilitary Zone Tour program (be designed)?

Very good Very bad N/A


- Interesting, unique of sights

5

4

3

2

1


- Sensible schedule of the travel

5

4

3

2

1


- Sensible of Itinerary

5

4

3

2

1


Comment


Agree Privacy Policy *