Exploratory Factor Analysis Efa Of Independent Variables


APPENDIX 2: DESCRIPTIVE STATISTICS


sex


Frequency

Percent

Valid Percent

Cumulative Percent


Male

115

82.1

82.1

82.1

Valid

Female

25

17.9

17.9

100.0


Total

140

100.0

100.0


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Exploratory Factor Analysis Efa Of Independent Variables


Age


Frequency

Percent

Valid Percent

Cumulative Percent


18 - 30 years old

12

8.6

8.6

8.6


31 - 40 years old

50

35.7

35.7

44.3

Valid

41 - 50 years old

62

44.3

44.3

88.6


Over 50 years old

16

11.4

11.4

100.0


Total

140

100.0

100.0



Career


Frequency

Percent

Valid Percent

Cumulative Percent


Officers, workers and civil servants

41

29.3

29.3

29.3


Business, trade

57

40.7

40.7

70.0

Valid

Workers, freelancers

13

9.3

9.3

79.3


Other occupations

29

20.7

20.7

100.0


Total

140

100.0

100.0



Income


Frequency

Percent

Valid Percent

Cumulative Percent


Under 10 million VND/month

33

23.6

23.6

23.6


Valid

From 10 to 20 million

VND/month


94


67.1


67.1


90.7


Over 20 million VND/month

13

9.3

9.3

100.0


Total

140

100.0

100.0



Insurance participation period


Frequency

Percent

Valid Percent

Cumulative Percent


Under 1 year

14

10.0

10.0

10.0


From 1 to 3 years

42

30.0

30.0

40.0

Valid

From 3 to 5 years

58

41.4

41.4

81.4


Over 5 years

26

18.6

18.6

100.0


Total

140

100.0

100.0



Purpose of vehicle use


Frequency

Percent

Valid Percent

Cumulative Percent


Family car

90

64.3

64.3

64.3


Valid

Business vehicle

Hack

43

7

30.7

5.0

30.7

5.0

95.0

100.0


Total

140

100.0

100.0



Know through which channel


Frequency

Percent

Valid Percent

Cumulative Percent


Through the introduction of friends,

relatives


49


35.0


35.0


35.0


Through television commercials,

newspaper, magazine


6


4.3


4.3


39.3

Valid

Through websites

12

8.6

8.6

47.9


Through sales staff, consultants

consultant, dealer system


42


30.0


30.0


77.9


Through other sources

31

22.1

22.1

100.0


Total

140

100.0

100.0




Requires decision to participate in insurance


Frequency

Percent

Valid Percent

Cumulative Percent


Long-standing and reputable operation

credit in Vietnam


42


30.0


30.0


30.0


Quality of customer service

good product


27


19.3


19.3


49.3


Valid

Professional staff

career


8


5.7


5.7


55.0


Reasonable price

34

24.3

24.3

79.3


Convenient company location

20

14.3

14.3

93.6


Other factors

9

6.4

6.4

100.0


Total

140

100.0

100.0



Most important thing


Frequency

Percent

Valid Percent

Cumulative Percent


Coverage

48

34.3

34.3

34.3


Insurance premium

55

39.3

39.3

73.6


Valid

Appraisal and compensation work

often


21


15.0


15.0


88.6


Good customer policy

16

11.4

11.4

100.0


Total

140

100.0

100.0



APPENDIX 3: CRONBACH'S ALPHA RELIABILITY TEST


1. Trust


Reliability Statistics

Cronbach's Alpha

N of Items

.816

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

STC1

16.6286

4,019

.688

.761

STC2

16.5643

4,032

.644

.771

STC3

17.0286

3,467

.643

.772

STC4

16.6929

4.301

.435

.828

STC5

16.7143

3,731

.663

.762


2. Responsiveness


Reliability Statistics

Cronbach's Alpha

N of Items

.788

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

MDDU1

16.3000

3,406

.654

.723

MDDU2

16.2000

3.312

.600

.737

MDDU3

16.2571

3,473

.563

.749

MDDU4

16.5071

3,763

.466

.778

MDDU5

16.7643

3,088

.569

.752


3. Level of empathy


Reliability Statistics

Cronbach's Alpha

N of Items

.746

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

MDDC1

16.4500

3,559

.486

.711

MDDC2

16.8071

3.135

.533

.693

MDDC3

16.5143

3.331

.505

.703

MDDC4

16.8214

2,838

.643

.645

MDDC5

16.4643

3,718

.391

.741


4. Service capacity


Reliability Statistics

Cronbach's Alpha

N of Items

.833

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

NLPV1

16.0786

3,382

.619

.804

NLPV2

16.0357

3,632

.543

.823

NLPV3

16.2643

3.002

.629

.805

NLPV4

15.9429

3,493

.676

.793

NLPV5

16.0214

2,870

.739

.767


5. Tangible means


Reliability Statistics

Cronbach's Alpha

N of Items

.878

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

PTHH1

16.5143

4,252

.764

.840

PTHH2

16.5214

4,438

.673

.860

PTHH3

17.0286

3,841

.693

.860

PTHH4

16.7357

4,282

.637

.869

PTHH5

16.4857

4,079

.814

.827


6. Satisfaction


Reliability Statistics

Cronbach's Alpha

N of Items

.798

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

MDHLC1

7.6286

.868

.634

.740

MDHLC2

7.3429

1,047

.634

.739

MDHLC3

8.0429

.905

.671

.693


APPENDIX 4: EXPLORATORY FACTOR ANALYSIS EFA


1. Exploratory factor analysis EFA of independent variables

1.1. Exploratory factor analysis EFA round 1


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.801

Approx. Chi-Square

1510,722

Bartlett's Test of Sphericity Df

300

Sig.

.000


Total Variance Explained

Component

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Variance

cumulative

%

Total

% of Variance

Total %

Total

% of Variance

e

Total %

1

6,039

24,157

24,157

6,039

24,157

24,157

3,495

13,978

13,978

2

2,829

11,317

35,474

2,829

11,317

35,474

3.306

13,225

27,204

3

2,599

10,397

45,871

2,599

10,397

45,871

2,974

11,896

39,100

4

2.020

8,080

53,951

2.020

8,080

53,951

2,688

10,753

49,853

5

1,660

6,640

60,591

1,660

6,640

60,591

1,979

7,916

57,769

6

1,009

4,036

64,627

1,009

4,036

64,627

1,714

6,858

64,627

7

.933

3,731

68,357







8

.769

3,077

71,434







9

.750

2,999

74,432







10

.693

2,771

77,204







11

.680

2,720

79,924







12

.596

2,382

82,306







13

.523

2,091

84,397







14

.493

1,973

86,370







15

.457

1,828

88,199







16

.415

1,661

89,860







17

.394

1,576

91,436







18

.355

1,420

92,856







19

.343

1,372

94,228







20

.299

1,196

95,423







21

.282

1,128

96,551







22

.269

1,075

97,626







23

.240

.960

98,586







24

.203

.811

99,397







25

.151

.603

100,000








Rotated Component Matrix a


Component

1

2

3

4

5

6

PTHH5

.883






PTHH1

.821






PTHH2

.818






PTHH4

.744






PTHH3

.741






NLPV5


.849





NLPV4


.806





NLPV3


.755





NLPV1


.731





NLPV2


.634





STC5



.821




STC1



.807




STC3



.796




STC2



.774




STC4



.550




MDDU3




.783



MDDU1




.775



MDDU2




.769



MDDU5




.632



MDDU4







MDDC3





.722


MDDC4





.599

.534

MDDC5





.565


MDDC1






.781

MDDC2






.594


1.2. Second exploratory factor analysis EFA


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.795

Approx. Chi-Square

1447.228

Bartlett's Test of Sphericity Df

276

Sig.

.000

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