Diagramming the Story of the Formation of the Dlxh in the Public Semi-Kg Box 4.1

The online community and the public often exchange, especially in semi-public spaces, this is a favorite topic for discussion groups. It can be seen that this is a new field, deeply affecting all aspects of social life, so it is of great interest to the public.


Diagram 4.1. Diagram of the story of social development in the Semi-public area box 4.1

From box 4.1 (appendix) and the diagram above, it can be seen that the topic of the draft law on cyber security was introduced by Ms. Mai, who acted as the source to convey information to the next person, Mr. Minh. Then, Mr. Minh proactively exchanged information with Ms. Lien, Ngoc and finally, Ms. Mai was the one who mentioned the information to all members of the group. Ms. Mai here plays the role of opinion leader, the first person to bring up the issue for discussion and express her personal opinion most strongly. From here, the members of the group continue to discuss and express their opinions. This is the basis for forming information about the passing of the draft law on cyber security.

More specifically, after receiving information, each individual gives his/her opinion on the related topic. Although the discussion process is set in a specific spatial context, each individual's opinion on the issue is expressed according to their own opinion tendency, even opposing it due to different intensities, levels and scopes. More specifically, the tendency of public opinion is expressed through the group members' agreement/disagreement or hesitation/hesitation before the issue.

The topic is highly social. The way information is spread is also quite diverse and depends on many different factors. Therefore, the tendency, intensity and process of forming public opinion need to be considered in each specific social topic discussed by the public in the semi-public space of the coffee shop.

The views and opinions of individuals also depend on their gender, education level, related occupation as well as their experience. In addition, the existence of "crowd psychology", each close relationship in the group also partly affects the views, comments and assessments of the remaining members. In particular, social opinion after being formed can turn into individual social actions such as expressing opposition/agreement or concerns on a page http://duthaoonline.quochoi.vn at the time of discussion. At the time of the survey, the author also coded people's opinions about the draft on network security on the page http://duthaoonline.quochoi.vn (9:00 on June 19, 2018) showing that there were 94 responses expressing support/opposition and expressing personal concerns. Specifically, in a total of 94 opinions, 50% of individuals opposed the draft law, 36.2% of individuals expressed their concerns and questions, and the remaining 13.8% supported or agreed to pass the draft law. The attitude of support or opposition here is expressed on a scale (strongly support/oppose or hesitate) which is the intensity of public opinion. In which, social intensity often has a close relationship with public behavior. This is an important characteristic to assess the level of public agreement or opposition to a certain issue. In fact, before a specific event, individuals can agree or disagree, but their state of reflection can be different. However, the public often has a more decisive attitude towards issues that directly affect their interests. In addition, the internet connection has contributed to influencing the process of receiving and understanding information as well as the results of expressing opinions/attitudes of each individual. It can be seen that the speed of information transmission and the method of implementation can spread misunderstandings in public opinion. Not only is it easy to ignore the process of analyzing the problem, but by influencing emotions and anxiety, interest groups will easily arouse the public's emotional actions.

Besides, the news event of "bill to lease special economic zone to China for 99 years" led to "Draft law on cyber security" showing the correlation between

as well as similarities and differences. Both events are social psychological phenomena, showing the characteristic thinking process of a certain group of people. Regarding the formation mechanism, it shows that both events are spread quickly and have distortions in the process of exchanging and discussing information. The resonance relationship shows that news has a great influence on public psychology, leading to the formation of public opinion on related issues. However, between news and public opinion on the two events, there are also differences between news events and public opinion.

Specifically, the analysis of typical news 1 shows the difference between news and social media as well as the transformation of news into public opinion. First, news about "the bill to lease special economic zones to China for 99 years" and "Draft of the Cybersecurity Law" shows that the source of news is not real, not guaranteed to be reliable information while the source of public opinion here comes from a real event recorded from the speaker and the law of influential political figures. The second difference is that the news address does not contain information about social public opinion events, showing that the content is fully expressed by the subject, object and form of expression. Next, the mechanism of news formation is mainly through unofficial channels, personal opinions on social networks are made by fake accounts while public opinion comes from both official and unofficial channels. In addition, if the news transmission channel is mainly through word of mouth between individuals in private spaces and informal social media channels, the transmission of public opinion is mainly through mass media and official channels. In particular, the purpose of news is often oriented according to the subjectivity of the transmitter while public opinion is mainly for the common purpose. Finally, the method of transmitting news is often expressed in the trend of exaggeration, withdrawal or homogenization of information while public opinion shows that the information is transmitted clearly, with high accuracy and widely spread to the public, the nature of debate and exchange tends to increase. That shows that, from the consequences of news such as confusing the public, making them feel insecure, many famous people have their images exploited to propagate bad purposes, the need for a draft law on cyber security to control information is very urgent.

In short, unlike news and fake news, social media originates from objective reality, is related to the interests of the transmitter, and has a high degree of accuracy. This is a spiritual phenomenon but is closely linked to real life and originates from reality to have a reverse impact. The source of information for social media also originates from changes in the reality of the social situation and is reflected through different channels such as mass media, social networks, and personal communication. In particular, the development of modern information technology has contributed to increasing virtual communication and has been received by the public to apply to the communication process as well as reflect attitudes, views, and express opinions of individuals.

Suppressing rumors The end of the typical case of fake news 1 is shown in a completely different direction because although there is a result of correcting fake news, it still leaves related consequences, leading to the problem of public opinion. Through the process of reacting and receiving fake news from different groups, it shows that when fake news is related to the interests of the country, the government is often more interested by the public. In particular, the process of eliminating fake news reflects the role of the press, the mainstream media channel in publishing articles with evidence from the leader to limit fake news. In addition, the articles citing researchers also partly reinforce the correction of fake news. Therefore, in the fake news events collected, the author finds that the mainstream media channel, especially the press, plays an important role in correcting fake news.

Discussion During the process of recording information, discussion groups, observing participants in semi-public spaces and comparing public and private spaces, we found that the public tends to use the rule of extracting details that are often concentrated in groups with stronger ties than weak ties. Because in a strong tie relationship, groups often understand each other better and easily simplify details that are considered not too important. In particular, when studying the recording of five pieces of information heard/read after a week in semi-public spaces, it showed that: The first piece of information received after a week accounted for the highest percentage of 39.7%, while the second piece of information had decreased to 28.3% and the fifth piece of information had decreased fivefold to 7.7%. The information data was continued.

significantly decreased across different spaces such as the first information received in private space down to 22%, public space is 20% and the fifth information is 2.3% and 3.3% respectively. In fact, an individual or group can read a lot of information but it is quite difficult for them to remember what they have heard/read. This is explained in the context of specific space, the process of communication, recording information related to the recipient, discussion, translation, forgetting and transmission of information differently. Due to the rapidity and complexity of the process of receiving and storing memory, it is very difficult for individuals or groups to remember all the information content read after a certain period of time.

Similarly, news is more likely to be transmitted in homogeneous groups than in groups that do not share common values ​​because individuals trust each other and are less skeptical. In private spaces, specifically family spaces, individuals tend to have close relationships and strong ties. In contrast, in public spaces, information content reduction occurs quite diversely in weakly connected groups. However, information content reduction is often applied when the storyteller considers it unnecessary and unimportant. In particular, in strongly connected groups, information withdrawal is often done unconsciously and the listeners themselves understand the main message. The continuous transmission of information from the storyteller also tends to simplify details and gradually reduce the length after each exchange for easy grasp. In which, the information is simplified in detail, which is often done to give a concise message, with complex meaning to extract information in the most minimal way. Especially, in public space, the rule of extracting details is often applied to meet the spatial context and the way of exchanging information.

Thus, the rule of information withdrawal is often applied to content that is considered unnecessary and affects the message. If in semi-public and private spaces, the rule of detailed information withdrawal is often applied to strong linkage groups, in public spaces it mainly focuses on weak linkage groups. In addition, information transmission according to the rule of assimilation is considered a process of expression according to the language habits, preferences, and prejudices of individuals or groups.

If in private space, the law of assimilation is most often expressed through common values ​​that individuals trust each other and share, then in semi-public space, individuals are often more loosely connected and transmit information based on expectations, habits, motives, and preferences. However, the division of transmission laws in the case of typical information is only relative because the laws seem to appear in every information event, the problem is in which information event the transmission law is promoted and emphasized more.

4.3. Interaction process and trend of handling rumors in semi-public space

The sharing and dissemination of information in semi-public spaces at coffee shops in Hanoi in our research sample shows that the dissemination of information is a common phenomenon. This is not only a means for individuals to seek more information to relieve stress and fill gaps in knowledge about a certain issue, but in certain cases it plays a role in creating exchanges that help group members understand each other better, thus to some extent it creates social cohesion.

Basically, news is a psychological factor of people when interacting for a long time, often with questions revolving around the social environment. In particular, sharing and spreading news in semi-public spaces of coffee shops has become a means for individuals to seek more information to relieve their psychology, filling the gap in knowledge about a certain issue. According to Allport and Postman (1947), the ambiguity and importance of events are considered the main factors in the news transmission mechanism. More specifically, news has the task of explaining, filling the gap in the ambiguous elements of events or expressing anxiety and prejudice, controlling people's emotions. This is clearly shown in the news formula R ≈ i × a. The two conditions affecting news (R) are the importance of news (i) and the level of ambiguity (a) of related evidence. Specifically, the quantity and intensity of rumors (r) will increase if the news content is not supported by valid evidence and is of public interest over time. This is demonstrated through the research results of rumors at selected coffee shops. However, the process

The process of sharing news by individuals and groups depends largely on the psychological state of the recipient and the sender.

The psychological or emotional state of the message is expressed in the evaluation likelihood model (ELM) - a theory of persuasion by Petty and Cacioppo (1986) as cognitive processing of the message along the central route and emotional processing linked to the peripheral route. In the semi-public space of a coffee shop, the message is usually supported from either the peripheral route (audience credibility and content attractiveness) or the central route (content attractiveness) which is often of interest to individuals or groups. According to the peripheral route, individuals often focus on the credibility of the source instead of participating in the content screening of the message (Pornpitakpan, 2004).

According to the evaluation ability model, individuals with a central thinking style will be influenced by the persuasiveness of information, which is expressed through the logic and content of the information. In contrast, individuals with a peripheral thinking style will be significantly influenced by the reliability of the information source, which includes the quality and other characteristics of the information source, but not the information content. Specifically, in this study, the quality of the information transmitted plays the role of the central path and the reliability of the information source plays the role of the peripheral path. Information recipients are not only able to consider and express their motives in the process of analyzing the information content, but also use the reliable source to make decisions. The research results are partly made when 72% of the public trusts to verify information, mainly through media channels (newspapers, television), social channels (Facebook, Youtube ...) with the corresponding rates being 65.7% and 56%. The media, mainly newspapers, radio, television ... are considered official and reliable sources. Therefore, the public tends to verify information through official channels and check more from other open sources such as Facebook social network. However, many unclear contents posted have significantly affected individual psychology. When asked about their feelings when reading a lot of information of unknown truth and unclear conclusions on the media, social networks in three spaces, it showed that up to 89.2% felt confused, worried and lost faith in society. Specifically, in

In the coffee shop space, the rate of feeling distrustful of society was the highest (53.7%), followed by anxiety (26%), a feeling of confusion (15%) and only 5.3% felt normal, not much affected.

Nowadays, there is a lot of information related to herbal medicines for cancer treatment and I feel very confused when my aunt refuses to be treated at the hospital but simply takes medicine floating around the internet. If tobacco can cure cancer, patients would not have to wait day and night for treatment.

(Male, 35 years old, business)

Unlike public opinion, the public believes in news that is more emotional and often reacts according to crowd behavior. Due to the lack of complete information, individuals often find it difficult to make reasonable predictions about the uncertainty of news. Therefore, when there is a lot of news, the trust of individuals tends to decrease and the transmission of false news increases.

Table 4.3. Public reactions to receiving unreliable information in semi-public spaces

Unit: %


Emotional group

Retransmit the message

The group felt confused.

14.2

The group felt anxious.

26.0

The group felt a loss of faith in society.

54.3

The group felt relaxed.

3.9

The group felt unaffected.

1.6

N

300

Source: Survey results of the topic


Maybe you are interested!

The data in Table 4.5 shows that 54.3% of people who feel distrustful of society after reading too much negative information on media channels will tend to re-transmit the information they have access to.

And then I read online and there was a clip about a case where if you're not careful when withdrawing money, you'll be drugged and have all your money taken. Specifically, the bad guy can show you a drugged card and pretend to ask you to look at it or drop it so you can take it.