and continue to increase in the coming time to move towards applying Base II standards according to Circular 41/2016/TT-NHNN on meeting the standards of international credit rating organizations to maintain the current credit rating of state-owned commercial banks.
Regarding asset quality: the period of 2016-2020 is the period of restructuring credit institutions, reducing bad debt, by the end of 2019, outstanding debt of group 2 was 66,520 billion VND, accounting for 1.7% of total outstanding debt, an increase of 1,002 billion VND (1.5%) compared to the end of 2018. Total bad debt (debt of groups 3,4,5) was 53,654 billion VND, a decrease of 1,163 billion VND (-2.1%) compared to 2018. The ratio of bad debt/total outstanding loans was at 1.37%. The total bad debt of State-owned commercial banks handled in 2019 (through the following forms: customers repaying debts, selling assets; setting aside provisions) reached VND 62,862 billion, down VND 28,368 billion (31.09%) compared to the end of 2018. Of which, the use of risk prevention in 2019 was VND 44,996 billion, down VND 14,061 billion (-23.8%) compared to the end of 2018. Provisions were VND 56,670 billion, exceeding the plan assigned by the State Bank to banks in 2019 [63].
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Capital Management and Use Mechanism in State-regulated economic zones. -
Current Status of State Management Activities for Tourism Enterprises in Hanoi -
Current Status of Inspection and Examination of State-Owned Enterprise Activities in Dak Lak Province -
Current Status of Financial Management Mechanism of Financial Resources Mobilized Outside the State Budget for Public Universities
Financial situation and performance of the State Capital Management Committee in 2020 and the period 2016-2020, box 6:
Box 6. Performance of State-owned enterprises under the State Capital Management Committee at enterprises in 2016 - 2020

As of December 31, 2020, the State Capital Management Committee at Enterprises manages and represents the State ownership of 19 State-owned corporations and groups, including 13 corporations and groups in which the State holds 100% of the charter capital, 6 corporations and groups with controlling shares and capital contributions, with a charter capital of 685 trillion VND.
Production and business results according to the consolidated report in 2020, the total revenue of 19 enterprises is estimated at 1,223,323 billion VND, in 2019 it was
1,466,104 billion VND (accounting for about 82% of the revenue of SOEs); pre-tax profit of 14/19 corporations and general companies (05 corporations and general companies made losses) reached 54,600 billion VND, down 50.39% compared to 2019 (in 2019 it reached 110,068 billion VND); total budget payment of 19 corporations and general companies reached 190,112 billion VND, down 12.69% compared to 2019 (in 2019 it reached 217,749 billion VND - accounting for 55% of the total state budget payment of SOEs).
In the period 2016-2020 according to the consolidated report: Total revenue of the group and corporation reached 6,280,882 billion VND (average 1,256,176 billion VND/year). Total profit before tax reached 442,619 billion VND (average 88,523 billion VND/year), tax paid to the state budget reached 978,251 billion VND (average 195,650 billion VND) [64].
Regarding the limitations and weaknesses of state-owned enterprises: Recently, many large domestic and foreign investment projects and works have been losing money; Only 12 large investment projects of the Industry and Trade sector at present (Dinh Vu Fiber, Quang Ngai Ethanol, Binh Phuoc Ethanol, Lao Cai Iron and Steel, Ninh Binh Nitrogen, Ha Bac Nitrogen, Hai Phong DAP1 Fertilizer, Lao Cai DAP2 Fertilizer, Dung Quat Shipbuilding, Phu Tho Ethanol, Thai Nguyen Iron and Steel, Phuong Nam Pulp) are currently halting construction, ceasing operations or making losses with accumulated losses up to December 31, 2016 of about 14.5 trillion VND, ineffective, negative equity; ceasing operations or operating at a low capacity, below design capacity; many investment projects are unfinished, behind schedule, prolonged (even for more than 10 years), capital increase requires adjustment of total investment leading to increased production costs, products with low competitiveness; contract disputes arise, investment capital has not been settled; many projects also face difficulties in product consumption markets [25]. The debt situation and payment capacity of some SOEs are very worrying, many enterprises have a debt to equity ratio of more than 3 times. The financial situation of many
State-owned enterprises are unhealthy and very complicated; some economic groups and state-owned corporations use short-term capital for long-term investment, which is potentially risky. Many state-owned enterprises, especially some economic groups and state-owned corporations, invest widely, do business in many fields, invest outside their main business areas, especially in risky fields (real estate, securities, insurance, banking, etc.) with low efficiency. Meanwhile, the divestment of non-core investments by state-owned enterprises is slow, has not been implemented drastically and has achieved low results. Many state-owned enterprises are backward in technology and techniques, so they have been and are creating low-quality products, limiting their competitiveness. Many state-owned enterprises, state-owned enterprises and investment projects are ineffective, in debt, incurring losses, and cannot recover. State-owned enterprises have not yet fulfilled their role as the core force of the state economy; have not yet fulfilled the task of leading and creating development momentum for the economy. In general, the business efficiency and contribution of most state-owned enterprises are still low, not commensurate with the resources invested by the State.
3.2 CURRENT STATE OF STATE OWNERSHIP MODEL IN STATE-OWNED ENTERPRISES IN VIETNAM IN THE PERIOD 1995-2020
3.2.1. The current state ownership model in state-owned enterprises in Vietnam is organized according to a decentralized model.
3.2.1.1. Period before 1995
State ownership model: Before the 1995 Law on State-owned Enterprises , State-owned enterprises operated under Decision No. 332-HDBT dated October 23, 1991 of the Council of Ministers (now the Government) on preserving and developing business capital for State-owned enterprises. During this time, the function of State ownership was not specifically and clearly defined. The governing Ministries exercised the rights of State ownership from the establishment, management, decision on objectives and assignment of plans, decision on personnel issues and directly allocated capital, invested capital, supplemented capital, approved financial reports... and handled issues beyond the authority of State-owned enterprises.
Operation Model: The governing Ministry (Specialized Management Ministry)/Local People's Committees exercise the rights of state ownership over SOEs in coordination with other Ministries according to the decentralization and delegation of authority of the Council of Ministers (now the Government).
Implementation apparatus: Officials of the ministries managing the sector and localities are monitored and advised by the leaders to exercise the rights of the state owner in state-owned enterprises such as: deciding on production and business plans, approving financial statements, deciding on appointments, rewarding and disciplining state-owned enterprise leaders.
3.2.1.2. Period from 2012 to September 2018
After the collapse of Vinashin, Vinalines and other loss-making, inefficient projects, the model of state ownership in enterprises shifted to a "decentralized" model, essentially handing over management to ministries, branches and localities instead of the "centralized" model of corporations and general companies directly under the Government.
State ownership model in SOEs: During this period, Vietnam applied a "decentralized model" in which the representative of state ownership in SOEs was assigned to the governing ministry and the People's Committees of provinces and cities (according to Decree 99/2012/ND-CP).
Model of state ownership representative in state-owned enterprises (according to Decree 99/2012/ND-CP):
Figure 3.2: State ownership model of state management agencies
STATE OWNER
Supervision of the implementation of rights and obligations of state-owned enterprises
Directly perform some rights/obligations of the owner
GOVERNMENT, PRIME MINISTER
GOVERNMENT GENERAL
Assignment, authorization
Perform some rights/obligations of the Owner as assigned and authorized
MINISTRY, PROVINCIAL PEOPLE'S COMMITTEE
STATE ECONOMIC GROUP/STATE CORPORATION OF EXTREME IMPORTANCE
SCIC
Member/shareholder Member/shareholder
Level 1 Subsidiary
Limited Liability Company Joint Stock Company
Limited Liability Company Joint Stock Company
Member/shareholder
Subsidiaries at all levels
Subsidiaries at all levels
Source: [67]
Operational mechanism: Because SOEs are organized under different legal forms, associations and establishment decision levels, the implementation of the state ownership function of state agencies in reality today is different according to the type of SOE, both in terms of subject and implementation content; specifically:
For 100% state-owned enterprises established by the Prime Minister: As the sole state shareholder in the enterprise, the Prime Minister will decide on all matters related to the enterprise, with decentralization of tasks to the Board of Directors/Board of Members, and representatives of state capital based on the advice of ministries, branches, and localities. For example, the Prime Minister exercises the rights of the state owner on: establishment, reorganization, dissolution, and conversion of ownership of the company; Charter, investment projects, goals, strategies, long-term plans, and business lines of the company; appointment, re-appointment, dismissal, removal, reward, and discipline of the Chairman and members of the Board of Members of the company; approval for the Board of Members of the company to decide on investment in the establishment of new units, reorganization, dissolution, and conversion of ownership of units owned by the company with dominant capital contribution.
For 100% state-owned enterprises established by decision of the Ministry/Provincial People's Committee: This type of enterprise is mainly a single-member LLC converted from a state-owned enterprise directly serving national defense and security, performing public service tasks; parent company in a state-owned corporation, state-owned company in the parent company - subsidiary model, independent state-owned company, agricultural company, forestry company, state-owned farm and forestry farm established by decision of the Ministry/Provincial People's Committee. The implementation of the state ownership function with relatively concentrated enterprises, ministries, branches and localities perform the state ownership function as in the case of 100% state-owned enterprises established by decision of the Prime Minister.
For multi-owned SOEs: Currently, there are very few equitized enterprises in ministries, branches and localities that have not transferred state capital to SCIC for management. Unlike 100% state-owned enterprises, the implementation of the state ownership function for multi-owned SOEs is through the mechanism of sending direct representatives to exercise the rights of state shareholders at the General Meeting of Shareholders/Conference.
members of the enterprise without division between state agencies.
3.2.2. The current state ownership model in state-owned enterprises in Vietnam is organized according to a mixed model.
3.2.2.1 Period 1995 to 2005:
State ownership model at SOEs: is a mixed model in which the state ownership representatives at SOEs are the sector management ministries and the Ministry of Finance, specifically:
Period from 1995 to October 1999: The sector management ministry and provincial People's Committees exercised the rights of the state owner to decide on the objectives, tasks, strategies, plans, personnel and issues beyond the authority of the SOEs. The Ministry of Finance (General Department of State Capital and Asset Management at Enterprises) performed the function of managing state capital and assets at SOEs.
After October 1999: The Government reorganized the General Department of State Capital and Asset Management at Enterprises into the Department of Enterprise Finance. In which, the Ministries and branches perform the function of managing state capital and assets at enterprises, the Provincial People's Committees, the Ministry of Finance (Department of Enterprise Finance) only performs the function of state management of enterprise finance nationwide, and partially performs the function of state ownership at SOEs.
The provincial People's Committee performs all functions of managing state capital and assets at state-owned enterprises established by the provincial People's Committee. The "decentralized model" for state-owned enterprises established by the Ministry and provincial People's Committee (period 2000-2005 after the dissolution of the General Department of State Capital and Asset Management at Enterprises).
Operation Model: The governing Ministry (Ministry of specialized management)/People's Committees of localities shall exercise the rights of the State owner over SOEs in coordination with other Ministries according to the decentralization and delegation of authority of the Government. Rights of the owner
State ownership is decentralized and delegated according to the 1995 State-owned Enterprise Law and the 2003 State-owned Enterprise Law.
Implementation apparatus: The Ministries and branches in charge have Departments assigned to monitor and advise on the management of state capital at SOEs, the localities assign the Department of State Capital and Asset Management at Enterprises, when the General Department of State Capital and Asset Management is dissolved, the function of the Department of State Capital and Asset Management at Enterprises is assigned to the local Department of Finance (enterprise management department). During this period, there is close coordination mainly between the Ministry in charge (specialized sector) and the Ministry of Finance, at the local level, the Department of Finance advises the Provincial People's Committee.
3.2.2.2 Period 2005-2012
State ownership model in SOEs: The mixed model in this period has many new adjustments compared to the period 1995-2005, specifically demonstrated through the fact that large corporations and general companies under the Government, the remaining enterprises under ministries and localities, the State Capital Investment Corporation (SCIC) (a centralized model in the form of an enterprise) are assigned to exercise state ownership rights over enterprises of localities and ministries after equitization (small and medium-sized enterprises, in fact SCIC represents state ownership in SOEs of about 5% of the total state capital in SOEs). The Prime Minister performs the tasks and powers of representing the owner of economic corporations, state corporations and ministries, provincial and municipal People's Committees for enterprises established by these agencies;
Operational mechanism: In order to increase the autonomy and self-responsibility of SOEs, the National Assembly promulgated the Law on State-owned Enterprises in 2003 (effective from July 1, 2004), replacing the Law on State-owned Enterprises in 1995. The Law stipulates that enterprises in which the State owns all charter capital are called state-owned companies.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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