2011); the stability of the collective sector at too low a level (0.5%); the increase of the private and mixed sectors (from 66.5% in 2006 to nearly 75% in 2011); the rapid increase of the foreign-invested economic sector (from 3.5% to 8.2%).
Total wholesale goods: Vientiane is the center of wholesale goods distribution of the whole country. Although there are some items that were previously only held and dominated by state-owned trading enterprises such as garments, construction materials, electrical appliances, electronics, motorbikes, etc., now have the participation of the private sector, state trading still dominates and is increasing, from 83.8% in 2006 to 89% in 2011.
In recent years, a number of commodity channels have been formed as follows: (1) Vientiane - Mekong Delta provinces: food, agricultural products, iron and steel, construction materials of all kinds, electricity, electronics, office equipment, household appliances, textiles, beer, wine, mineral water, soft drinks, etc.; (2) Vientiane - Northern provinces: minerals, forestry products, fresh fruits, fresh milk and raw milk, cement, salt, household appliances, mechanical products, etc.; (3) Vientiane - Other areas: agricultural products, consumer goods, textiles, beer, wine, soft drinks, etc. Many Vientiane trading enterprises have opened branches or representative offices in provinces such as Luang Prabang, Xa Van Nakhet, Champasak. In addition, a number of enterprises have set up representative offices in Vietnam, Thailand, Malaysia, China and some Western European countries.
- Import and export development situation.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Development of Lao Cai Border Gate Economic Zone -
Current Status of Capital Management and Use Mechanism in State-regulated economic zones. -
Current Status of Economic and Tourism Development in Lao Cai Province -
Current Status of Credit Risk Management at Vietnam Bank for Agriculture and Rural Development
Export: Export turnover has increased quite rapidly in recent years. In 2006, the total export turnover in the capital reached over 206 million USD, and by 2011 it had increased to over 591 million USD, with an average growth rate of 11.86% per year. This is a fairly high growth rate. The number of export businesses is increasing with the participation of all economic sectors. The two largest export groups, with the fastest and most stable growth, are

Industrial products and wood products. The export value of industrial products in 2011 accounted for 44.2% of the total export value, followed by the export value of wood products at 43%. Some key export products with high turnover and rapid growth have been initially formed, such as high-end wooden furniture, garments, textiles, handicrafts, agricultural and forestry specialties, minerals, etc. The main export markets are the EU, Vietnam, and Thailand. Exports to the EU market are mainly garments processed under the form of processing. And some brocade and handicraft products. Vietnam and Thailand are Vientiane's wood import markets.
Imports: Import turnover has decreased steadily in recent years, from 265 million USD in 2006 to 148.7 million USD in 2011. It is worth noting that imported goods mainly serving agricultural and industrial production such as equipment, machinery, supplies, raw materials for production, chemicals, fertilizers, iron and steel, electronic components, electrical appliances, computers, etc. are always considered to be reduced to the lowest level. The main import markets are still from East and Southeast Asian countries, in which imports from Japan, Thailand, China, Singapore, Taiwan, Malaysia, Vietnam, etc. account for a large proportion.
Develop market system, supermarkets and commercial centers .
Vientiane's market system plays an important role as a retail hub serving the daily life of the people and tourists, but at the same time it is also a wholesale hub, distributing goods throughout the North and the whole country. However, there is a current situation in Vientiane that the market system develops spontaneously, lacking direction and planning from the government. Temporary markets and flea markets develop quite a lot, affecting the operations of large markets, destroying the beauty of the capital and commercial civilization.
2.2.2.6. Investment in education and training development
To develop a sustainable economy, it is necessary to focus on investing heavily in human resources, mainly in education and training. The investment situation in education and training in Vientiane Capital in recent years has been carried out through the following investment projects:
- Some educational development projects.
Compulsory primary education project for children of school age from 6-10
year old.
Project to build drug-free villages and schools.
The project continues to eliminate illiteracy for the people.
Vocational training project for workers.
Project to build primary, secondary and high schools in inner city, suburban and
countryside.
Project to improve the quality of preschool, primary, secondary and high school students.
Project to build solid schools for primary, secondary and high schools.
The project provides experimental equipment and computers for large schools such as Vientiane Secondary and High School, Chanthabuly Secondary and High School and Sykhottabong Secondary and High School.
Thanks to the implementation of investment projects in education development, investment activities have contributed to the development of the education sector of the capital specifically as follows:
- Universal and mass education.
In 2011, the entire capital had 2,204 children attending nursery school, 11,911 children attending kindergarten, 89,396 primary school students and 45,792 secondary and high school students. It is expected that the student population will develop in 2020 as follows:
Continue to increase the number of students at all levels to meet the people's learning needs, improve the rate of age-appropriate enrollment at all levels of education.
Moving forward, we will ensure that 100% of primary school-age children attend school and gradually reduce the rate of children going to school late (the number of primary school students tends to decrease because the rate of 6-year-old children entering grade I has reached a high level).
The number of junior high school students continues to increase on the basis of accepting all primary school graduates and by means of regular education and cultural enrichment to attract all those who have a need to study to school.
The number of high school students continues to increase rapidly on the basis of attracting an increasing proportion of secondary school graduates to attend secondary school.
III. At the same time, expand the network of continuing education and cultural enrichment to attract all those who need to continue studying at grade 12.
- Gifted education and talent development.
Establish and develop a national high-quality general school (in addition to students from Vientiane, attract excellent students from provinces across the country to study at the school).
Research and organize gifted classes in secondary schools to early discover and nurture talents.
Focus on developing and expanding the teaching of arts (including traditional folk arts) in schools.
- Eradicate illiteracy, prevent re-illiteracy and provide continuing education.
Build continuing education centers and community learning centers in suburban districts to attract all children who have dropped out of school or have not graduated from primary school to continue studying.
Improve and increase the literacy rate of the population in the age group of 15-40 to 100% by 2020. Attract more and more of this group into the regular education system to continue improving their educational level.
- For the development of school and classroom facilities.
Currently, Vientiane has 243 kindergartens with 465 classes, 535 schools
Primary school with 3,527 classes, 123 secondary and high schools with 1,502 classes. It is expected that by 2020, the following large school facilities will be developed:
Consolidate the entire school facilities, along with completing the supplementary facilities (Library, laboratory, physical education room, electricity, clean water, sanitation, etc.) to ensure comprehensive education and improve learning conditions for students.
Build in each district a complete and synchronous system of schools/classes from preschool to high school and vocational training facilities suitable to the socio-economic development requirements of the locality.
Build and develop at least 1 secondary school in each village and at least 1 primary school in each cluster of villages (if the village is large, there will be 1 primary school in that village). In residential areas too far from the concentrated school, build classrooms so that students do not have to travel far to school, attracting all school-age children to school. Build a model kindergarten/class in each village. All villages have kindergartens and child care groups.
Build a Continuing Education Center and a Community Learning Center in each district.
Build in each district a comprehensive vocational training and guidance center suitable to the characteristics and requirements of human resource development and socio-economic development of the whole locality.
- For developing teaching staff:
In 2011, the entire capital had 1,240 kindergarten teachers, 3,106 primary school teachers and 2,881 secondary and high school teachers. The teaching staff is in a serious shortage.
2.3 Current status of management of economic development investment activities
2.3.1 The basic economic development investment orientation has been implemented.
In recent times, the Capital City government has carried out many activities to orient investment and economic development. The Capital City has clearly distinguished the business function of enterprises from the state management function in orienting investment and economic development. Every year, the Capital City has launched economic development slogans according to themes, for example, 2010 is considered the year of "for the environment" of the Capital City, therefore the Capital City has implemented the policy of "allowing investment only for projects that ensure environmental factors ". Accordingly, technology imported into the Capital City is strictly evaluated and inspected for value and environmental factors.
The capital has also developed a socio-economic development plan, in which the issue of economic development investment is emphasized according to each economic sector and locality such as construction planning, new urban planning, aquaculture planning, etc. planning of districts and counties in the capital. Up to now, most districts and counties in the capital have completed economic development plans, focusing on economic development investment planning of districts and counties in the direction of appropriately exploiting local resources.
With the plans, programs, etc. that have been built, the structure of investment for economic development in Vientiane has also changed a lot, investment sources from the state economic sector tend to decrease, while non-state sources tend to increase sharply. This demonstrates the policy of the Capital in enhancing internal strength and proactiveness in restructuring investment for economic development, creating a source of sustainable development for the future.
According to the management form, the trend of development investment from central sources tends to decrease, local sources increase, showing signs of opening up.
Central Government's door and development encouragement for the Capital.
The amount of foreign direct investment also shows signs of increasing, foreign investors have initially felt the investment environment of the Capital. However, the amount of economic development investment from foreign investment sources of the Capital is too large compared to other sources of capital, which will also affect the initiative in economic development of the Capital.
2.3.2 The investment environment is created to be more open and trustworthy.
The amount of investment in economic development of the Capital has increased many times compared to the previous period, the investment environment is also more open, specifically:
- The capital's investment attraction policies have been issued and implemented such as investment incentives, site clearance support, labor training support, legal procedure support... At the same time, the capital also issued regulations on coordination of management between the capital's Departments, Boards, and sectors... These policies have basically attracted investment for economic development, and have been gradually innovated and become more suitable to the economic development investment situation in each period.
With investment attraction policies, in recent years, Vientiane has attracted a large number of investors to invest in economic development. The number of investment projects and investment capital in business sectors is increasing day by day.
- The Capital's viewpoints and visions on development have become more open in terms of investment sources and forms. State management of economic development investment has gradually become clearer and more practical, linked to economic efficiency with a clear system of viewpoints, separating state management from business, not discriminating between economic sectors... The Capital's vision in state management has also been further and more deeply formed, reflected in the strategies and plans that have been developed and approved. Leaders of the Capital
There have been bolder decisions and views in the process of state management of investment such as the determination to become the economic locomotive of the whole country.
2.3.3 Implement support and regulate economic development investment
In recent times, the Capital has also basically performed the function of supporting and regulating investment in economic development. The Capital has promptly provided information on laws, state policies, information on competition, and the business environment for businesses operating and wanting to operate in the Capital... This information has contributed to supporting businesses in promptly adjusting their investment activities, seizing business opportunities and avoiding risks and fraud in business. The Capital also supports training in professional knowledge and skills for businesses, supporting infrastructure, equipment and providing other support services such as administration, health... The Capital also has other support such as supporting administrative procedures, issuing dossiers for investment project approval, supporting site clearance... Although there are still some shortcomings, Vientiane's increased support for investors has contributed to creating trust and promoting an increase in investment capital.
Regarding the regulation of economic development investment. The regulation of economic development investment is reflected through the regulation of the amount of investment capital in industries and business sectors in Vientiane. The results of the above regulation have contributed to the creation of an economic structure with clearly oriented industries in Vientiane. Specifically, the industry and tourism services are given priority for investment development. The agricultural and forestry sectors are gradually invested in with focus, not encouraged to expand. The project of the list of encouraged and discouraged investment projects is a mark demonstrating the determination of the Capital to eliminate investment projects that cause environmental pollution. The Capital is determined to eliminate investment projects that do not comply with environmental and ecological laws.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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