41
Strengthening internal control work in administrative units is a very important issue.
During its operation, the Hospital must comply with the provisions of law, policies, regimes, procurement regulations, internal spending regulations, management procedures, etc. of the unit to manage and control the use of funds. In order to serve the management of the unit's operations, the organization and maintenance of effective internal control is the responsibility of the Board of Directors. Therefore, it is necessary to find solutions to reduce costs, manage risks, and innovate operations to be more economical and effective.
Working in any profession requires conscience, responsibility, and ethics of the practitioner, but with the specific characteristics of the medical profession, practitioners need to uphold professional ethics, which society often calls medical ethics. For the medical profession, professional ethics requires deeper attention.
Public hospitals can also be called State hospitals because these are hospitals established by competent State agencies and operate under the management of the State. Most of the resources of Public Hospitals such as human resources, financial resources, and material resources are owned by the State and the people. Hospitals are administratively decentralized and distributed according to professional lines to help the hospital system operate evenly everywhere. The entire system of Public Hospitals fully performs its functions and tasks, first of all meeting the health care needs of the people. This decentralized system helps to distribute the number of patients nationwide to the Hospitals, both creating convenience for people to visit and treat and reducing patient congestion in large hospitals. Large hospitals focus on developing better and more modern specialized departments, keeping up with and developing compared to hospitals in countries in the region and around the world. Public Hospitals
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Statistics By Job Position At Viet Duc Friendship Hospital -
Research on diagnosis and endoscopic surgical treatment of benign adrenal tumors at Viet Duc Hospital in the period 1998 - 2005 - 20 -
Current status of material accounting at Viet Tri Viglacera Joint Stock Company - 11 -
Current Status of Completing Internal Control System at Vietnam's State-owned Enterprises According to COSO International Standards
Social benefits must always be placed above economic benefits. This characteristic also poses many problems for public hospitals to study and solve in the management and use of resources to implement health care for people, providing health services towards the goal of equity, efficiency and development.

However, for public hospitals, if they only care about the goal of providing health care to the people without paying attention to management, it will make the attraction, management and use of resources less effective and will in turn reduce the overall quality of the hospital's operations. Therefore, in parallel with professional work, hospital management is equally important and decisive for the efficiency of operations as well as the development of public hospitals. It is this special feature that the internal control system at the hospital must operate to best promote its effectiveness in a specific environment.
CONCLUSION OF CHAPTER 1
INTOSAI was born very early and developed very quickly, known and participated by many countries. The internal control system of the public sector is guided in great detail by INTOSAI. In this chapter, the author has presented the overall theoretical basis of the history of the birth and development of the internal control system in the public sector, the components of the internal control system according to the INTOSAI guidance in 1992 (updated in 2013).
We all know that the internal control system plays a very important role in the management of the public sector. In order for units to have a good management mechanism, each unit must build and develop a tight internal control system. Evaluating the components of the internal control system is the criterion for evaluating the effectiveness of the system, they affect each other. An effective internal control system can prevent and detect violations and weaknesses in the organization's operations.
From the above theories, the thesis has built a theoretical research model, which is the premise for answering the research questions in the following chapters.
CHAPTER 2. CURRENT STATE OF INTERNAL CONTROL AT VIET DUC FRIENDSHIP HOSPITAL
2.1 Introduction to Viet Duc Friendship Hospital
2.1.1 Formation and development process
Viet Duc Friendship Hospital is a unit of the National Defense and Security Service, under the Ministry of Health, established in 1906, at that time with the name of the Protection Hospital. Over time, the Hospital has had different names through each historical period of the country: Yersin Hospital (1943), Phu Doan Hospital (1954), Vietnam - German Democratic Republic Friendship Hospital (1958 - 1990) and Viet Duc Friendship Hospital (from 1991 to present).
The hospital is organized and operates according to Decision No. 1241/QD-BYT dated April 8, 2015 of the Ministry of Health on promulgating the Regulations on Organization and Operation of Viet Duc Friendship Hospital under the Ministry of Health.
On December 25, 2015, the Ministry of Health adjusted, supplemented and completed the organization and operation of the Hospital according to Decision No. 5518/QD-BYT; On December 29, 2017, the Ministry of Health adjusted, supplemented and completed the organization and operation of the Hospital according to Decision No. 6046/QD-BYT; On March 29, 2019, the Ministry of Health adjusted, supplemented and completed the organization and operation of the Hospital according to Decision No. 1184/QD-BYT dated March 29, 2019 of the Minister of Health promulgating the Charter on Organization and Operation of Viet Duc Friendship Hospital.
The hospital is under the state management of health of the Ministry of Health; under the administrative management of Hang Bong Ward, Hoan Kiem District, Hanoi City.
In 2015, the Hospital was ranked as a Special Hospital according to Decision No. 1446/QD-BNV dated September 21, 2015 of the Minister of Home Affairs. With this honor, Viet Duc Friendship Hospital is the first and only Special Hospital in the country; since 2014, the Hospital has been assigned
financial autonomy, self-guaranteeing a part of regular operating expenses in Decision No. 736/QD-BYT dated February 4, 2014 of the Ministry of Health, implementing the autonomy mechanism according to Decree No. 16/2015/ND-CP dated February 14, 2015 regulating the autonomy mechanism of public service units. In 2019, Resolution No. 33/NQ-CP dated May 19, 2019 of the Prime Minister on piloting autonomy of 04 hospitals under the Ministry of Health, Viet Duc Friendship Hospital is one of the four hospitals granted autonomy according to this resolution. The hospital exercises its autonomy according to the following decisions: Decision No. 3151/QD-BYT dated May 23, 2018 on decentralization of autonomy in organizational structure and recruitment of civil servants for public hospitals under the Ministry assigned to self-insure all regular operating costs, Decree 16/2015/ND-CP dated February 14, 2015 of the Government regulating the autonomy mechanism of public public hospitals, Decision No. 1184/QD-BYT dated March 29, 2019 of the Ministry of Health on the organization and operation of hospitals, Decision No. 1772/QD-BYT dated April 20, 2020 of the Minister of Health on decentralization of authority to decide on procurement and approve plans for selecting contractors for procurement packages of drugs, goods, and services serving the regular operations of administrative and public units under the Ministry of Health; Decision No. 1814/QD-BYT dated April 21, 2020 of the Minister of Health decentralizing the authority to decide on procurement and approve plans for selecting contractors to provide fixed assets of administrative and public service units under the Ministry of Health;
Hospital Headquarters: No. 40 Trang Thi Street - Hang Bong Ward - Hoan Kiem District - Hanoi City.
Contact phone: 04-38. 253. 531 Website: wwbenhvienvietduc.ogr
2.1.2 Functions and tasks of Viet Duc Friendship Hospital
-Functions of Hospital
a) Providing emergency services, medical examination, treatment, and rehabilitation of surgical diseases and some related diseases for domestic and foreign patients.
b) Conduct scientific research, apply modern science, technology and techniques to improve the quality of medical examination and treatment to serve the work of protecting, caring for and improving people's health.
c) Participate in training and fostering medical human resources, disease prevention, international cooperation and professional guidance at lower levels according to assigned provinces, cities and regions.
-Hospital Mission
+Emergency, medical examination, treatment, rehabilitation:
a) Provide emergency, medical examination and treatment services to all classes of people nationwide to serve the work of protecting, caring for and improving people's health.
b) Provide emergency, medical examination and treatment services upon request to all classes of people nationwide and foreigners in need;
c) Health examination, health certificate issuance for work, study, labor, marriage for all subjects at home and abroad;
d) Organize the implementation of high-tech services and new techniques in patient diagnosis and treatment according to regulations of the Ministry of Health;
d) Post-treatment rehabilitation and community rehabilitation;
e) Research, apply, and expand the scale and scope of medical examination and treatment services in accordance with the provisions of law;
g) Organize the mobilization, reception, production, screening, storage, and distribution of blood and blood products. Ensure blood supply in emergency and treatment of patients.
Hospital and blood reserve for natural disasters, catastrophes, security, and national defense under the direction of the Ministry of Health. Research and application of advanced science and technology in the field of hematology and blood transfusion to serve the medical examination and treatment for the people;
h) Organize the reception, preservation, storage, transportation and supply of tissues for the medical examination and treatment of the Hospital. Supply and exchange tissues to other tissue banks or medical research and training facilities in the country and abroad according to the provisions of law. Research, cooperation and scientific exchange in the field of tissue storage and preservation;
i) Organize the production, reception, preservation and storage of stem cells from autologous or allogeneic sources to serve the examination and treatment of patients at the Hospital. Supply stem cells to other medical examination and treatment facilities or medical research and training facilities at home and abroad according to the provisions of law. Research, cooperation, scientific exchange and application of stem cells in medical treatment;
k) Perform other tasks assigned by the Ministry of Health.
+Training and developing medical human resources:
a) Is an institution that organizes practical training in health sector training according to regulations;
b) Participate in training in the field/specialization/training level of the health sector according to regulations;
c) Participate in training foreign students, interns and postgraduates to study and research at the Hospital according to regulations;
d) Perform the task of providing practical guidance to applicants for practice certificates according to the provisions of the Law on Medical Examination and Treatment;
d) Carry out training, fostering and continuous training tasks for staff and civil servants of the Hospital and other medical facilities according to regulations.
+ Scientific research:
a) Research and participate in scientific research, deploy and apply scientific advances to serve medical examination and treatment; disease prevention; rehabilitation, contributing to economic and social development in the region; Preside over and participate in scientific research topics at all levels;
b) Organize hospital-level, national and international scientific conferences;
c) Implement scientific research cooperation programs with domestic and foreign organizations and individuals in accordance with the provisions of law.
+ Professional guidance for lower levels:
a) Directing the examination and treatment of specialized surgical diseases for lower levels in the area assigned by the Ministry of Health;
b) Transfer and support specialized techniques to lower levels in the areas assigned by the Ministry of Health and other units in need;
c) Participate in supporting lower levels in organizing and implementing related medical programs and projects;
d) Monitor and supervise professional activities of lower-level medical facilities in the area assigned by the Ministry of Health;
d) Perform other line management tasks as assigned by the Ministry of Health.
+ International cooperation:
a) Proactively establish cooperative relationships, exchange experiences and experts in medical examination and treatment; scientific research; train staff with medical examination and treatment facilities; develop joint venture investment projects, and cooperate with countries and international organizations to expand the implementation of medical services in accordance with the law;
b) Develop plans for incoming and outgoing delegations according to the international cooperation program with the Hospital; send Hospital officers and employees to study and research.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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