MINISTRY OF EDUCATION AND TRAINING MINISTRY OF HOME AFFAIRS
NATIONAL ACADEMY OF PUBLIC ADMINISTRATION
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VU THI HUONG THAO
CULTURE OF RESPONSIBILITY
OF ADMINISTRATIVE CIVIL SERVANTS IN PERFORMING PUBLIC DUTY IN VIETNAM TODAY
Major: Public Administration Code: 9 3 4 0 4 0 3
DOCTORAL THESIS IN PUBLIC ADMINISTRATION
SCIENCE GUIDE
1. Prof. Dr. Nguyen Huu Khien
2. Associate Professor, Dr. Nguyen Duy Bac
Hanoi - 2021
COMMITMENT
I hereby declare that this is my own scientific research work. The documents cited in the thesis are honest and have clear origins. The new research results of the thesis have not been published in any other research work.
Hanoi, date month year 2021
Author
Vu Thi Huong Thao
ACKNOWLEDGEMENTS
After a period of study and research, I have completed my thesis on the topic " Culture of responsibility of administrative civil servants in performing public duties in Vietnam today ". To be able to complete this thesis, I would like to express my deep gratitude to the teachers and lecturers of the National Academy of Public Administration, scientists inside and outside the Academy who have helped me during my study and research. In particular, I would like to express my deep gratitude to my two supervisors, Prof. Dr. Nguyen Huu Khien , Former Deputy Director of the National Academy of Public Administration and Assoc. Prof. Dr. Nguyen Duy Bac , Deputy Director of the Ho Chi Minh National Academy of Politics, who have always encouraged, motivated and spent a lot of time and effort guiding me to complete my thesis.
I would like to express my gratitude to the leaders of the National Academy of Public Administration, the Graduate Training Management Board, and the Faculty of Documentation and Administrative Technology for creating favorable conditions for me to successfully complete my research tasks.
Thank you very much.
Author
INDEX
Page
Commitment i
Thanks ii
Table of Contents iii
List of abbreviations viii
List of tables ix
List of images
INTRODUCTION 1
CHAPTER 1: OVERVIEW OF RESEARCH RELATED TO THE THESIS TOPIC 10
1.1. Research status on culture of responsibility in public service performance in the country 10
1.1.1. Research on the current status of legal regulations on public service responsibilities of cadres and civil servants 10
1.1.2. Research on the current status of implementation of public duties of cadres and civil servants 15
1.1.3. Research on causes and factors affecting public service responsibilities of cadres and civil servants 22
1.1.4. Research on solutions to enhance the implementation of public service responsibilities 24
1.2. Overview of research on culture of responsibility in public service performance in foreign countries 30
1.3. Contributions of the authors in the study of culture of responsibility in public service performance 35
1.4. Issues that need further research on the culture of responsibility in public service performance 36
Chapter 1 Summary 38
CHAPTER 2: THEORETICAL BASIS OF THE CULTURE OF RESPONSIBILITY OF ADMINISTRATIVE CIVIL SERVANTS IN PERFORMING PUBLIC DUTY . 39
2.1. Concept of culture of responsibility of administrative civil servants in performing public duties 39
2.1.1. Concept of culture 39
2.1.2. Concept of responsibility 41
2.1.3. Concept of culture of responsibility 43
2.1.4. Concept of administrative civil servant 44
2.1.5. Concept of public service performance 48
2.1.6. Concept of culture of responsibility of administrative civil servants in performing public duties 49
2.2. Cultural content of responsibility of administrative civil servants in performing public duties 51
2.2.1. Professional values, technical skills, spirit and attitude of administrative civil servants in performing public duties 51
2.2.2. Normative values in communication and behavior of administrative civil servants in performing public duties 52
2.2.3. Standard values on the demeanor and style of administrative civil servants in performing public duties 53
2.2.4. Standard values of ethics and lifestyle of administrative civil servants in performing public service responsibilities 53
2.2.5. Values on the responsibility of administrative civil servants in performing their public duties 54
2.3. Characteristics of the culture of responsibility of administrative civil servants in performing public duties 55
2.3.1. Expressing the characteristics of culture in general 55
2.3.2. Linked to State policies and laws 57
2.3.3. Measured by the effectiveness of public service activities 58
2.3.4. There are changes and developments suitable to the requirements of public service performance 60
2.3.5. Demonstrating the important role and significance in improving the effectiveness and efficiency of public service implementation 62
2.3.6. Meeting the requirements of international integration 64
2.4. The basis for the formation and factors affecting the culture of responsibility of administrative civil servants in performing public duties in foreign countries.
I am 65 now.
2.4.1. The basis for forming a culture of responsibility of administrative civil servants in performing public duties in our country today 65
2.4.2. Factors affecting the culture of responsibility of administrative civil servants in performing public duties in our country today 70
Chapter 2 Summary 81
CHAPTER 3: CURRENT STATE OF THE CULTURE OF RESPONSIBILITY OF ADMINISTRATIVE CIVIL SERVANTS IN PERFORMING PUBLIC DUTIES IN VIETNAM TODAY 82
3.1. Overview of the process of formation and development of the administrative civil servant team in Vietnam 82
3.2. Institutional status of civil servant responsibility culture 86
3.2.1. The Party's viewpoint on promoting the role and responsibility of civil servants.. 86
3.2.2. State policies and regulations on the responsibilities of civil servants... 89
3.3. Results achieved in implementing regulations on culture of responsibility in performing public duties of administrative civil servants in Vietnam 93
3.3.1. Expertise, professional skills, spirit and working attitude of administrative civil servants 93
3.3.2. Communication and behavior of administrative civil servants in performing public duties 99
3.3.3. Demeanor and style of administrative civil servants in performing public duties 104
3.4. Some factors affecting the implementation of regulations on cultural responsibility of administrative civil servants in Vietnam today ... 120
Chapter 3 Summary 124
CHAPTER 4: VIEWPOINTS AND SOLUTIONS ON BUILDING A CULTURE OF RESPONSIBILITY OF ADMINISTRATIVE CIVIL SERVANTS IN PERFORMING PUBLIC SERVICES IN VIETNAM TODAY 125
4.1. Context affecting the construction of a culture of responsibility of administrative civil servants in performing public duties in Vietnam today 125
4.2. Viewpoints on building a culture of responsibility for administrative civil servants in performing public duties 131
4.2.1. Building a culture of responsibility for administrative civil servants in performing public duties to meet the requirements of an advanced, professional, modern, and effective public service 131
4.2.2. Building a culture of responsibility for administrative civil servants in performing public duties to meet the requirements of administrative reform
in our country 132
4.2.3. Building a culture of responsibility for administrative civil servants in performing public duties to best meet the satisfaction of organizations and citizens with the services of the administrative system and the public service system 133
4.2.4. Building a culture of responsibility for administrative civil servants in performing public duties to meet the requirements of socio-economic development and international integration in our country 134
4.3. Solutions to build a culture of responsibility for administrative civil servants in performing public duties 136
4.3.1. Building and perfecting the institutional system on public service and civil servant management 136
4.3.2. Improving the capacity and sense of responsibility of administrative civil servants in performing public duties 137
4.3.3. Promoting the role of heads of agencies and organizations in building a culture of responsibility in performing public duties for administrative civil servants 139
4.3.4 Perfecting the mechanism for inspection and supervision of public service performance 140
4.3.5. Strengthening the role of organizations and citizens in supervising the performance of public duties by administrative civil servants 141
4.3.6. Timely encourage behaviors that contribute to building and developing public service culture in the organization, strictly handle behaviors that do not properly perform public service responsibilities, affecting the process of building public service culture in the organization 142
4.3.7. Building a synchronous and modern infrastructure system, improving the environment for performing public duties 143
4.3.8. Perfecting the remuneration policy for administrative civil servants... 145
Chapter 4 Summary 146
CONCLUSION 147
LIST OF PUBLISHED WORKS 151
REFERENCES 152
APPENDIX 165
Appendix 1 Influence of some factors on the formation of civil servant culture in administrative agencies in the 166th labor market
Appendix 2 The level of influence of some factors on the VHTN in the administrative civil servant's work performance 168
Appendix 3 Sociological survey form 169