To affirm its position in the market, Son Nam Hotel has set out give yourself a business goal that is to improve your competitiveness Service quality in all activities such as accommodation, food and beverage, additional services. Strive to increase annual revenue, next year increase 1.2 to 1.4 ...
In addition, in the current economic conditions of increasing development, society is increasingly civilized, income and accumulation of enterprises and residents are increasing, in order to mobilize many sources of capital for investment in socio-economic development, commercial banks need to ...
By two factors: individual (household) characteristics and bank attributes such as credit interest rates and loan terms. In addition, when customers come to commercial banks to seek funding, these customers also rely on assessments of the banks credit interest rates, credit policies, processing ...
Service and after-sales fees Table 4.14 Statistics on service and after-sales fees PH07 PH08 PH09 Valid 200 200 200 N Missing 0 0 0 Mean 2.77 2.78 3.08 Median 3.00 3.00 3.00 Std. Deviation .422 .415 .937 Minimum 2 2 1 Maximum 3 3 5 Source: Excerpt from SPSS software Regarding service and ...
This is a general but quite important evaluation index. This index is the final evaluation of the guest on all service indexes in the room after deducting the services that have met the guests requirements and the services that have not met the guests expectations. Through the above criteria, each ...
Such a process will evaluate the quality of service. That is the standard for managers to evaluate whether their employees work according to the correct process. Coordination between departments in the company: To ensure perfect service quality, there must be coordination and solidarity between ...
INDEX INTRODUCTION 1 CHAPTER 1: GENERAL INTRODUCTION OF ATZ TRAVEL COMPANY. 4 1.1 Introduction to ATZ Company 4 1.2 Companys business activities 6 1.3 Organizational chart of the company 11 CHAPTER 2: THEORETICAL BASIS OF TOUR SERVICE QUALITY 13 2.1 Concepts 13 2.1.1 Travel 13 2.1.2 Tourists 14 ...
APPENDIX 1 OUTLINE FOR GROUP DISCUSSION AND IN-DEPTH INTERVIEWS Part 1 : Introduction Hello everyone, I am a postgraduate student of the University of Economics, Ho Chi Minh City and an employee of the International Payment Department of BIDV HCMC. I am conducting a study on the impact of Internet ...
Maslows theory of needs: According to Maslow, needs are divided into 5 levels from low to high starting from physiological needs, safety needs, social needs, respect needs and self-improvement needs. Physiological needs: This is the lowest level of need but is especially important, including ...
LIST OF REFERENCES Vietnamese Document Catalog 1. Do Duc Hiep (2016), Loan quality for small and medium enterprises at Vietnam Technological and Commercial Joint Stock Bank - Thang Long Branch, Masters thesis, Hanoi National University. 2. Nguyen Thi Thu Huong has a work (2015), Improving the ...
