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Factors Affecting Customer Satisfaction

Assurance or Competence ​ ​ • The behavior of xyz employees inspires your confidence. • You feel safe while dealing with xyz supplier. • The staff of xyz supplier are always friendly to you. • The staff of xyz company has the knowledge and understanding to answer your questions. ...

Customer Reviews of Trading Network

BIDVs interest rate policy is still not competitive compared to banks such as Agribank, Vietinbank, policy banks. * Distribution channels and transaction office network : With BIDVs policy of developing into a leading retail bank in Vietnam, and at the same time identifying the significance of ...

Changes in Customer Loan Reserve Fund

The bad debt ratio of Son Tay Branch is still considered safe, below 2.5%, however, the increase in bad debt over the years has partly reflected the quality of credit work at the Branch. This shows that credit quality is on the decline, the Branch has not paid due attention to credit risk ...

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