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Customer Page 15
Building customer strategies of Vietnamese commercial banks in the process of international economic integration - 9
Banks have not fully recognized the role of customer strategy in business operations. The customer factor has been paid attention to by banks in their activities, but has not been systematically demonstrated in all the contents of a customer attraction strategy. This issue has not been disseminated ...
Factors affecting customer loyalty to international payment services at Asia Commercial Joint Stock Bank - 12
Timely update when there are changes in SWIFT codes of banks on the TCBS system of KPP staff, to help provide accurate information to customers. It is recommended to integrate some utilities for checking information about the bank network, information about embargoes and information about ...
Factors affecting the choice of bank for deposit transactions of individual customers - 1
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS TRAN THI THU VAN FACTORS AFFECTING THE CHOICE OF BANK FOR DEPOSIT TRANSACTIONS OF INDIVIDUAL CUSTOMERS Major: BANKING Code: 60340201 MASTERS THESIS IN ECONOMICS SCIENTIFIC INSTRUCTOR: ASSOCIATE PROFESSOR, DR. TRUONG QUANG ...
Measuring customer satisfaction when using tourism services at Ben Thanh Tourism Service Joint Stock Company - 2
LIST OF ABBREVIATIONS Ben Thanh Tourist : Ben Thanh Tourist Service Joint Stock Company TC: Reliability DU: Responsiveness DC: Empathy PV: Service capacity HH: Tangible means GC: Service price HL: Satisfaction SPSS: SPSS statistical analysis software SERVQUAL: Service quality scale EFA: Exploratory ...
Current Status of Credit Risk Management for Individual Customers at Vietnam Technological and Commercial Joint Stock Bank - Thai Nguyen Branch
Debt classification and risk provisioning at Vietnam Technological and Commercial Joint Stock Bank - Thai Nguyen Branch are implemented according to current regulations of the State Bank of Vietnam. The trend of overdue debt over the years tends to increase year after year, the specific data is ...
Some Solutions to Improve Internal Control in Lending Activities for Household and Individual Customers at Agribank Quang Tri
+ Limited time and cost for internal inspection and control, the process of verifying information takes a lot of time and money for the bank and sometimes it is difficult to find out, so it can be overlooked or not properly evaluated. + Currently, Agribank Quang Tri still does not have a separate ...
Marketing Mix solutions to attract customers to use the dining services of the restaurant at Wooshu Hotel - Bien Hoa - 9
LIST OF REFERENCES 1. Hoang Tuan Lang, Sales and Marketing in hotels and restaurants, internal textbook of Ho Chi Minh City University of Technology. 2. Nguyen Duy Anh Kiet, Concept of Restaurant Classification, Restaurant and Bar Management, internal textbook of Ho Chi Minh City University of ...
The Fundamental Technologies of Electronic Customer Relationship Management
(Integrated application toolset, v business support and customer service. The eCRM system enables marketing, sales and service functions to be integrated and synchronized with each other. eCRM Strategy Customer-centric strategy (Strategy, goals, plans, programs on customers, marketing, sales, etc.) ...
Improving the quality of lending to small and medium-sized enterprise customers at the Vietnam Development Investment Bank branch - bidv tu son - 7
- Regarding lending interest rates: Interest rates are an important tool in the competitive measures of banks. Therefore, determining a reasonable interest rate is not simple. That interest rate must ensure that it covers all costs and is profitable for the bank, but it must also be lower than the ...
Factors affecting the level of Internet Banking usage of customers in Ho Chi Minh City - 1
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY FACULTY OF ACCOUNTING - FINANCE - BANKINGHo Chi Minh City, June 2016HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY FACULTY OF ACCOUNTING - FINANCE - BANKINGHo Chi Minh City, June 2016 Ho Chi Minh City, June ...
Factors affecting customer satisfaction with the quality of international money transfer services at Dong A Commercial Joint Stock Bank - 1
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS VU THI BICH VAN FACTORS AFFECTING CUSTOMER SATISFACTION WITH THE QUALITY OF OVERSEAS MONEY TRANSFER SERVICES AT DONG A COMMERCIAL JOINT STOCK BANK MASTERS THESIS IN ECONOMICS Ho Chi Minh City - 2013 MINISTRY OF ...