CHAPTER 2
CURRENT STATUS OF IMPORT PAYMENT ACTIVITIES BY DOCUMENTARY CREDIT METHOD
AT EXIMBANK TRANSACTION OFFICE 1
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Solution to limit risks in payment for imported goods by documentary credit method at transaction office 1 Eximbank - 1 -
Current Status of Personal Loan Activities at the Transaction Office - An Binh Commercial Joint Stock Bank. -
Completing International Payment Activities By Documentary Credit Method At The Transaction Office Of The Bank For Foreign Trade Of Vietnam -
Evaluating customer satisfaction with savings deposit services at National Citizen Commercial Joint Stock Bank NCB Tan Huong Transaction Office - 3
2.1. GENERAL OVERVIEW OF EXIMBANK EXCHANGE 1
2.1.1. Overview of Eximbank Transaction Office 1

Full name: Transaction Office 1 Vietnam Export Import Commercial Joint Stock Bank
International transaction name: Vietnam Export Import Commercial Joint Stock Bank- Main Office 1
Short name: SGD 1 EIB
Date of establishment: August 6, 2007
Director: Mr. Nguyen Quoc Huong
Address: 7 Le Thi Hong Gam, Nguyen Thai Binh Ward, District 1, HCMC
Phone: (08) 39151515
Fax: (08) 39151861
SWIFT: EBVIVNVX1CB
Website: www.eximbank.com.vn
E-mail: website@eximbank.com.vn
2.1.2. Business activities of Eximbank Transaction Office 1
Since its inception, SGD 1 EIB has determined to become an import-export financing bank, developing a variety of banking products and services, and expanding operations based on the application of modern science and technology. The main business activities of SGD 1 EIB are:
Receive payment deposits, savings deposits, and deposits in VND and foreign currencies. Mobilize term and non-term savings with flexible and attractive interest rates. Customer deposits are insured according to the regulations of the State Bank of Vietnam.
Short, medium and long-term loans, overdraft loans, loans for living and consumption, loans according to credit limits in VND, foreign currency and gold for economic sectors and individuals with attractive interest rates.
Carry out treasury transactions, salary payments, on-site collection and payment, receive and pay remittances, domestic and international money transfers.
Providing payment services, financing import and export of goods, discounting goods documents, transferring money via the SWIFT system to ensure speed, reasonable costs, and safety. Currently, Vietnam Eximbank in general and SGD 1 EIB in particular are one of the most diverse joint stock commercial banks operating in the payment field, meeting most of the domestic and international payment requirements of customers.
Foreign currency trading: SGD 1 EIB conducts foreign currency trading activities such as buying, selling, and exchanging foreign currencies for individuals and domestic enterprises.
Full package service for international students: Providing student consulting services, financial proof procedures for students, full package study abroad loans...
Issuing and paying for domestic and international credit cards such as: Eximbank Mastercard, Eximbank Visa, Eximbank Card. Providing ATM services.
Carry out domestic and foreign guarantee operations (payment guarantee, contract performance guarantee, bid guarantee...)
Financial and investment consulting services: Consulting and updating information related to financial investment activities to update investors before making investment decisions.
With a network of correspondent relationships with more than 852 banks in more than 80 countries around the world, SGD 1 EIB ensures the implementation of international payment transactions quickly, promptly, at low cost, and safely with payment methods such as credit cards, collections, and money transfers.
2.1.3. Organizational structure of departments of Eximbank Transaction Office 1
Including: Board of Directors and 9 functional departments.
Board of Directors:
Manager:
- As the legal representative of SGD 1 EIB, has the highest authority and responsibility of SGD 1 EIB.
- Responsible for organizing and operating activities, directing the implementation of policies, regimes, tasks and developing business planning targets for SGD 1.
- Responsible for organizing, arranging and managing labor working at SGD 1.
- Responsible for the business results of SGD 1.
Vice president:
- Responsible for participating with the Director in preparing, building and deciding on the work program, business plan and operational directions of SGD 1, representing the Director in resolving and signing documents in the assigned field.
- Manage all activities of the Department of Education and Training in the absence of the Director and with the Director's official authorization.
Departments:
Each department consists of 1 Head of Department and a number of Deputy Heads of Department responsible for supporting the Head of Department in operating and managing the department's activities.
1) Export Payment Department
This is a specialized department with the function of performing international trade transactions for export goods between customers and foreign units in accordance with current regulations, rules and business processes of the State, and at the same time complying with international conventions on international trade transactions.
2) Import payment department
This is a specialized department with the function of performing international payment operations for imported goods between customers and foreign units in accordance with current regulations, rules and business processes of the State, and at the same time complying with international conventions on international payment operations.
Payment for goods by payment methods: credit card, collection... is done quickly, securely and saves a lot of costs thanks to the agency relationship with many banks around the world.
3) Corporate Credit Department
Functions of lending, debt collection, and guarantees for corporate customers. Guaranteeing loans for import-export financing, payment guarantees, deposits, and investment project appraisal. Responsible for checking the loan use process of credit-related units.
4) Personal Credit Department
Has the function of making loans, debt collection, and guarantees for individual customers. Responsible for checking the loan usage process of individuals with credit relationships.
5) Treasury Department
The Treasury Department is responsible for implementing the management of valuable papers at the Bank, performing the tasks of collecting and disbursing Vietnamese Dong and foreign currencies, savings, money transfer and warehousing.
6) Personal Customer Service Department
Providing services: opening accounts, withdrawing deposits, savings, transferring money domestically and internationally, buying and selling foreign currencies, consulting and supporting study abroad and travel for individual customers.
7) Corporate Customer Service Department
Providing services: opening accounts, withdrawing deposits, savings, transferring money domestically and internationally, buying and selling foreign currencies, financial and investment consulting for corporate customers.
8) Card Business Department
Perform functions: Issue and pay international and domestic cards.
such as: Eximbank Mastercard, Eximbank Visa card, Eximbank domestic card.
9) General Accounting Department
Perform accounting tasks such as transaction accounting, money transfer, financial accounting, centralized accounting, and planning statistics.
2.2. CURRENT STATUS OF IMPORT PAYMENT ACTIVITIES BY DOCUMENTARY CREDIT METHOD AT EXIMBANK TRANSACTION 1
2.2.1. Business process for payment of imported goods by documentary credit method at Eximbank Transaction Office 1
2.2.1.1. L/C opening process
When customers need to open an L/C, they can refer to the EIB website for information such as: L/C application form, service fee schedule. New customers who want to open an L/C at the bank need to go to the bank or call the bank directly to get clear advice on the L/C opening process and to have their questions and concerns answered. The bank will open the L/C within a maximum of 1 working day from the date of receiving the L/C application, ensuring that the business of the enterprise can run smoothly.
convenient, uninterrupted, time saving
Controller rechecks records
L/C approval department leader
The payer opens the L/C.
The controller re-checks all documents along with the L/C opening request and accounting vouchers.
Department leader signs and approves the documents
Print and deliver original L/C with stamp to customer
Transfer of L/C opening telegram to foreign bank
Save profile
Receiving documents
Check detailed content
Diagram 2.1 L/C opening process
Receiving L/C opening application:
- Documents are received directly from customers or from the Credit Department:
If the deposit is 100% of the L/C value: The customer submits the application to open an L/C directly to the Import Payment Department.
If the deposit is less than 100% of the L/C value: The customer must carry out the procedures for guarantee, credit loan, mortgage as well as agree on the deposit level and submit the application for opening L/C at the Corporate Credit Department for approval.
- The department receives the documents and clearly records the date and time of receipt in the L/C opening document receipt book.
Processing L/C opening documents:
For customers who have had previous transactions: The company's payment manager directly views the L/C opening application.
For new customers making their first transaction at the Import Payment Department: The department leader will assign a payment officer.
o Documents required to be presented:
Receive documents directly from customers:
+ 1 original copy of L/C opening application form according to EIB's form.
+ 1 copy of foreign trade contract or equivalent document.
+ 1 copy of insurance certificate (for opened L/Cs with value excluding insurance but insufficient deposit).
+ 1 copy of import code registration certificate for first-time customers.
+ 1 copy of business registration certificate for first-time customers.
+ Import permit document from the Ministry of Industry and Trade or specialized management ministry
for conditional imports.
+ 1 letter of introduction for the person transacting with SGD 1 EIB signed by the authorized person of the unit for the first-time customer.
Receive documents from Credit department:
+ 1 original copy of L/C opening request form according to EIB's form.
+ 1 copy of foreign trade contract or equivalent document.
+ 1 L/C opening request from the Credit department or a copy of the Credit department's report approved by the superior in accordance with EIB regulations.
+ 1 letter of introduction for the person transacting with SGD 1 EIB signed by the authorized person of the unit for the first-time customer.
Check detailed content before release:
Payment staff:
- Check customer's legal documents.
- Check the entire content of the L/C opening request in detail compared to the contract: If there are any unclear points, conditions, or instructions that are inconsistent or different from the contract, the payment officer must notify and instruct the customer to make corrections before issuing the L/C abroad.
- Check the customer's deposit source if the L/C requires a deposit: If the enterprise has available foreign currency in its foreign currency account at the bank, the bank will deduct this balance into the deposit account. If the foreign currency is not enough or the enterprise does not have a foreign currency account, the payment officer will request the enterprise to buy foreign currency from the Currency Trading Department.
- Check the authorized signature on the L/C opening request.
- Any corrections on the L/C opening request must be confirmed by an authorized signature according to the registered form or by the correction stamp of the L/C opening unit.
+ In case the customer does not specify the notifying bank or the notifying bank does not have an agency relationship with EIB:
The leader or authorized person selects the notification bank according to the criteria:
* Choose an agent bank that has signed a fee sharing agreement or granted an L/C confirmation limit to EIB in the transaction.
* Has a representative office in Vietnam for convenient complaints when necessary.
* No additional fees will be charged in case documents are not presented.
+ In case of L/C deposit of 100% of L/C value, the name of consignee on the bill of lading (B/L) can be freely specified.
+ In case the L/C does not have 100% deposit, it must be stipulated to be established according to the order of SGD 1 EIB on the bill of lading (B/L, AWB).
+ If L/C opens CFR price or FOB price:
If the L/C deposit is sufficient: The payment officer reminds the customer to buy insurance to
risk prevention
If the deposit L/C is not sufficient: Follow the regulations in the section on required documents to be presented.
- Transfer the file to the controller for re-checking and then send it to the department leader for approval.
Controller: Check the records again.
Department leader: Approve L/C.
Open L/C:
Payment staff:
- Enter data into the machine to open L/C:
o L/C reference number consists of 16 characters: XXXX CCC EIB XX XXXX
+ First 4 digits: Branch code
+ CCC: Type of transaction performed (ILS: immediate payment, ILU: deferred payment)
+ EIB: Eximbank
+ Next 2 characters: Year of transaction.
+ Last 4 characters: Transaction serial number.
- Submit all documents along with L/C opening request and accounting vouchers to the controller for re-checking and to the leader for approval.
Controller:
- Check all the contents of the L/C opening request with related documents, the legal nature of the importing unit, imported goods and the source of funds used to open the L/C.
- Check on the computer the data entered by the payment officer and sign the control on paper
L/C opening request, L/C opening telegram and unit's notice.
- Submit documents to leader or responsible person for approval.
Department Head:
- Check the L/C opening documents and the source of funds to open the L/C, approve the documents.
Deliver original L/C to customer to open L/C and keep tracking records:
- After checking, the bank will give the original L/C to the customer and transfer the money to a foreign bank.
- The payer delivers the original L/C printed on EIB logo paper, signed by the department head to the customer who signs on the L/C saved by the bank: Clearly state the date of receipt and the name of the recipient.
- Save all files including the unit's original file + L/C telex copy + accounting vouchers in the L/C file cover. Record necessary details such as L/C opening date, L/C number, L/C opening customer name, L/C value, goods name... on the file cover for tracking.
Transferring L/C opening telegram to foreign bank:
If the bank informs that it has a SWIFT key relationship with EIB: Transfer via the SWIFT system using MT700, MT701.
If the bank informs that there is no SWIFT key relationship with EIB: Apply 1 of the following 2 ways:
+ Ask another bank agent in the same location with SWIFT key relationship to transfer the key.
+ Transfer via TELEX/SWIFT MT999 system with the condition that the international relations department provides a test key if EIB has a test key relationship with that bank.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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