Current Status of Personal Loan Activities at the Transaction Office - An Binh Commercial Joint Stock Bank.

management experience will be a competitor to mid-range commercial banks like ABBANK. This is indeed a huge challenge for ABBANK.

2.2 Current status of lending activities to individual customers at the Transaction Office - An Binh Joint Stock Commercial Bank.

2.2.1 General regulations on lending to individual customers

2.2.1.1 Loan objects

All individuals, households, private enterprises, and production and business establishments with full legal capacity and human capacity according to law, and with a reasonable capital usage plan, can come to the bank to apply for a loan.

2.2.1.2 Lending principles

The purpose of the customer's loan must be accepted by ABBANK's Department of Finance. The loan must be used for the purpose that the customer has registered with the bank and must not violate the provisions of Vietnamese law. To ensure this principle, ABBANK will regularly monitor and inspect the use of capital by individuals. Customers have investment projects, production, business and service plans that are feasible and effective, or investment projects, and plans to serve life that are feasible and in accordance with the provisions of law.

Customers must demonstrate sufficient financial capacity to ensure debt repayment, except for special loans in which case customers do not need to demonstrate financial capacity. Customers must have assets to secure the loan accepted by ABBANK: the form of guarantee can be by credit or mortgage according to ABBANK's regulations.

At the same time, like all other loans, loans of enterprises must ensure that they are paid correctly and fully to the bank according to the agreements signed in the contract.

2.2.1.3 Loan conditions

ABBANK's Department of Finance applies lending conditions according to the current regulations of the Head Office in each specific personal credit product. Conditions outside the lending process, if deemed necessary, ABBANK's Department of Finance can submit to the Head Office for consideration and approval.

2.2.1.4 Lending method

Lending banks apply one of two lending methods depending on the agreement between the customer and the bank. Specifically:

Single loan method : is a loan method that is implemented separately according to each customer's capital needs. After each loan contract, the customer will receive the entire loan amount when the bank disburses to the customer. At the end of the contract, the customer must return the loan amount to the bank.

Credit limit lending method : is a lending method in which the bank will provide the customer with a credit limit. According to this limit, the customer can withdraw the loan many times and can repay the loan many times so that the customer's outstanding debt at any time does not exceed the credit limit.

2.2.1.5 Source of debt repayment and method of debt repayment

The source of debt repayment of the customers borrowing from ABBANK's branch is mainly from income. Income here can be from regular, stable monthly salary or revenue and profit from legal production and business activities; from renting houses and vehicles (rental contracts must be notarized and customers must have a business registration certificate for renting houses and vehicles); in some special cases, the source of repayment can be from the profit of capital contributed to the company. The problem is to verify whether this source of income is legitimate or not, whether it is authentic or not.

Regarding the method of debt repayment, depending on the purpose of the loan and the credit product, there is a certain method of debt repayment. Some debt repayment methods are as follows: principal paid monthly/quarterly, interest paid according to the actual outstanding balance; principal and interest paid monthly, interest calculated on the initial outstanding balance; principal paid at the end of the term, interest paid monthly on the actual outstanding balance; principal paid according to each debt acknowledgment contract, interest paid monthly on the actual outstanding balance.

2.2.1.6 Collateral

The collateral that ABBANK Securities uses as security is usually collateral that can be easily sold when necessary: ​​real estate, personal property, valuable papers issued by ABBANK or issued by other organizations accepted and guaranteed by ABBANK.

2.2.1.7 Interest rates and how they are applied

Depending on each customer and each specific credit product, the risk level of the loan will have a suitable interest rate. ABBANK's Department of Education can reduce interest rates for customers within the authority permitted by the General Director. In cases beyond the authority, if deemed necessary, ABBANK's Department of Education can submit to the Head Office for consideration and approval.

2.2.2 Personal credit products at the Transaction Office - An Binh Joint Stock Commercial Bank.

2.2.2.1 Loans for buying houses / land / building and repairing houses ( YOUhousePlus )

Loan objects : Vietnamese individuals and households currently living, operating and residing legally in Vietnam. Foreign individuals who meet the conditions for foreigners to buy and own houses in Vietnam according to regulations.

Loan conditions: Have permanent/temporary residence registration in the same area as ABBANK's branch or transaction office. Borrowers must be between 20 and 50 years old and the loan term must not exceed 60 for men and 55 for women.

For loans for construction, repair, and upgrading of houses that change the structure of the house, customers must have a license issued by a competent authority according to mandatory legal regulations; at the same time, there must be an estimate of the cost of construction/repair of the house and must meet all conditions on assets formed in the future. Never incurred debts from group 3 onwards at ABBANK and other credit institutions.

Loan and debt collection currency: Vietnamese Dong

Loan method: Loan by installment

Loan purpose : Loan for home purchase, construction upgrade, repair. Or refinance home purchase

Collateral : The collateral is real estate with a valid title deed owned by the borrower or the real estate the borrower intends to purchase or guaranteed by the assets of a relative (father, mother; siblings; spouse).

Real estate without valid ownership and the ownership certificate is only in the form of a Sales Contract of the Investor approved by ABBANK, the value of the real estate is the value determined by ABBANK's Property Appraisal Department from time to time.

Loan level: Suitable for loan requirements and customer's repayment capacity, maximum 90% of total capital needs but not exceeding 70% of total collateral value.

Loan term: Maximum loan term is up to 20 years for home/land loans and 10 years for home construction, repair, and upgrade.

Interest rate: According to ABBANK's interest rate policy at each period.

Repayment method: Principal is paid monthly, with a maximum principal repayment grace period of 36 months. Interest is paid monthly, calculated on the actual loan balance.

Difficulties encountered when expanding KHCN lending according to this product : In the case of customers borrowing to buy real estate and mortgaging this real estate, SGD ABBANK requires that the purchased real estate must be transferred to the customer's name, then SGD ABBANK will disburse to the customer to pay the seller. However, in most cases, the seller of the real estate does not agree, they must receive the full amount from the buyer, including the loan amount SGD ABBANK will transfer the name to the buyer. In cases of buying and mortgaging real estate, SGD ABBANK encounters many cases and is almost unable to resolve.

2.2.2.2 Car loan ( YOUcar )‌

Loan objects : Individual customers, private enterprises, business households/individual production and business establishments of Vietnamese people (hereinafter referred to as customers) who need to borrow money to buy a car for travel or for production and business purposes .

Loan conditions:

Conditions for customers : Have permanent residence registration with the province/city where ABBANK has a Branch or Transaction Office where ABBANK lends; Borrowers must be 18 years of age or older and the loan term must not exceed 60 years of age for men and 55 years of age for women; Have full civil act capacity; Must be the owner of the loan.

Own at least 01 real estate or 01 savings book or valuable certificate with a value of ≥ 100 million VND; Have no debt from group 2 or higher at any credit institution;

Conditions for the car intended to be purchased: The assets have legal origin; Meet the circulation standards according to the provisions of law and standards of the types of vehicles that ABBANK accepts to finance.

Applicable currency: Loan and debt collection currency: Vietnamese Dong

Loan method: Loan by installment

Loan purpose : Loan to buy a car for business purposes: is a loan for the purpose of buying a car for business/serving legal production and business activities that satisfy ABBANK's loan conditions.

Car loan for consumer purposes: is a loan for the purpose of buying a car as a personal means of transportation, not for business or rental purposes.

Collateral : The collateral is real estate legally owned by the borrower or a third party including parents, siblings or spouse. Meets the conditions for security according to ABBANK's regulations.

The collateral is the vehicle itself for which ABBANK is requesting loan financing, including: domestically assembled and manufactured vehicles, imported vehicles. Regulations on collateral standards are the vehicle itself: must ensure the following principles: The vehicle must have legal origin, valid documents and meet the circulation standards according to the provisions of law.

; The vehicle must be an imported vehicle or a domestically assembled joint venture vehicle purchased from official dealers of vehicle manufacturers in Vietnam.

Principles of vehicle group classification:

Group

Origin
Group 1	Car models from Japanese, European and American manufacturers (including GM DEAWOO)
Group 2	Car models of car brands originating from Korea
Group 3	Car models of car brands originating from China

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At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835. 4.1 Demographic characteristics of the sample The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6) - Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51). - Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. 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• Current Status of Development of Loan Activities for Employment at the Social Policy Bank, Hanoi Branch
• Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015 zt2i3t4l5ee zt2a3gsnon-credit services, joint stock commercial bank zt2a3ge zc2o3n4t5e6n7ts At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income. Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015 Unit: Billion VND 140 120 100 80 60 40 20 0 63.3 80.34 89.29 110.08 131.99 2011 2012 2013 2014 2015 Profit before tax (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services". 2.2. Current status of non-credit service development at BIDV Tien Giang. 2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times. Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,... 2.2.1.1. Payment services: In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc. Chart 2.3. Net income from payment services in the period 2011-2015 Unit: Million VND 6000 5000 4000 3000 2000 1000 0 3922 4065 4720 5084 5324 2011 2012 2013 2014 2015 Net income from payment services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment. 2.2.1.2. Treasury services: BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17]. Chart 2.4. Net income from treasury services in the period 2011-2015 Unit: Million VND 350 300 250 200 150 100 50 0 105 122 309 289 279 2011 2012 2013 2014 2015 Net income from treasury services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services. 2.2.1.3. Guarantee and trade finance services: BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance. Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015 Unit: Million VND 14000 12000 10000 8000 6000 4000 2000 0 5193 5695 2742 3420 8889 3992 11604 12206 5143 5312 2011 2012 2013 2014 2015 Net income from guarantee services Net income from Trade Finance (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area. are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future. 2.2.1.4. Card and POS services: As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services. In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system. Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments. Chart 2.6. Net income from card services in the period 2011-2015 Unit: Million VND 3500 3000 2500 2000 1500 1000 500 0 687 1023 1547 2267 3104 2011 2012 2013 2014 2015 Net income from card services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25]. Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area. Unit: Machine STT Bank name Number of ATMs Cumulative number of ATM cards POS machine 1 BIDV Tien Giang 23 97,095 22 2 BIDV My Tho 7 21,325 0 3 Agribank Tien Giang 29 115,743 77 4 Vietinbank Tien Giang 16 100,052 54 5 Dong A Tien Giang 26 97,536 11 6 Sacombank Tien Giang 24 88,513 27 7 Vietcombank Tien Giang 15 61,607 96 8 Vietinbank - Tay Tien Giang Branch 6 46,042 38 (Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21]) Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6). div.maincontent .content_head3 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent .s1 { color: black; font-family:"Courier New", monospace; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s2 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: normal; 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• Analysis of Current Status of Tourism Activities in Phong Dien District

Interest rate: According to ABBANK's interest rate policy at each period.

Debt repayment method: ABBANK applies 2 debt repayment methods as follows:

- Equal monthly installments – amort: interest and principal are paid equally every month, interest is calculated on the decreasing balance.

- Principal paid equally every month, interest paid equally every month, calculated on the decreasing balance.

Regulations on vehicle insurance : (in case the collateral is the purchased vehicle) Customers can only purchase physical damage insurance products from insurance companies on the list approved by ABBANK. Customers must purchase physical damage insurance for the collateral before ABBANK disburses with the following conditions:

The minimum term of each Insurance Contract is 12 months and is continuous throughout the period of outstanding debt at ABBANK; ABBANK is the first beneficiary when an insurance event occurs;

Insurance value: First year: Minimum is 100% of the car value as assessed by ABBANK. Subsequent years: 1 month before the insurance period expires, the customer must purchase renewal insurance: Minimum is 110% of the outstanding loan balance for car purchase.

In case the customer does not purchase insurance as prescribed, ABBANK has the right to terminate the loan and collect the debt before the due date.

Difficulties encountered when expanding KHCN lending according to this product: SGD ABBANK is not currently well connected with car sales companies, and does not have a policy of paying commissions to car sales companies. The time to process a normal car loan application is about 7 days, while some banks such as Techcombank and International Bank only need about 2 days to process the application for customers.

2.2.2.3 Installment loans for production and business (YOUshop)

Loan objects : Individuals, individual business households, private enterprises that are/are not doing business but have a production and business investment project approved by ABBANK. Loan conditions: Have permanent or long-term temporary residence registration along with the province/city where ABBANK has a branch or transaction office; Borrowers must be 18 years old or older and at the end of the loan, customers must not be older than 60 years old; Customers have had stable and continuous production and business activities for 12 months or more; Or customers who are not doing business but have a production and business investment project approved by ABBANK; Business project is feasible, effective and has the ability to repay

debt; Customers have full financial capacity and clear sources of debt repayment to fulfill obligations to ABBANK;

At the time of loan consideration, the borrower has no overdue debt of group 2 or higher at ABBANK and any other credit institution;

The customer's business line or business purpose is not prohibited by law and does not fall within the business lines that ABBANK restricts lending to.

Applicable currency: Loan and debt collection currency is Vietnamese Dong (VND)

Loan method: loan per time.

Loan purpose : Supplement working capital for production and business

Collateral : Collateral legally and validly owned by the borrower/third party (parents, siblings, spouse, biological children of the borrower). Real estate, personal property, savings books, valuable papers issued by ABBANK, securities approved by ABBANK.

Loan amount: Determined based on the customer's borrowing needs; debt repayment ability, payment reputation of the customer and the guarantor (if any).

Loan term: Maximum of 12 months for the purpose of supplementing business capital, where the source of financed business capital is working capital and/or other short-term capital for production and business.

Maximum of 60 months for loans to invest in machinery, equipment, means of transport, etc. for production and business purposes.

Maximum of 120 months for the purpose of borrowing to invest/repair, upgrade factories, production and business facilities to serve production and business activities.

Interest rate: Applied according to the interest rate schedule issued by ABBANK from time to time.

Payment method:

- Interest payment period: monthly.

- Principal repayment period: monthly/quarterly

Difficulties encountered when expanding science and technology lending according to this product:

SGD ABBANK does not have a form of lending to small traders at the market by mortgage.

the market stalls themselves. Therefore, SGD ABBANK lost the opportunity to approach a large and potential force in the markets in Ho Chi Minh City.

2.2.2.4 Loans to supplement working capital for production and business (YOUshopPlus)

Loan objects : Including private enterprises, individual business households and Vietnamese individuals with full legal capacity and human behavior capacity according to law.

Loan conditions: Have permanent or long-term temporary residence registration with the province/city where ABBANK has a Branch or Transaction Office; Borrowers must be 18 years of age or older and must not be older than 65 years of age at the end of the loan; Customers outside the prescribed age: submit to the Director of the Transaction Office/Branch for approval;

Customers who have had stable and continuous business operations for 12 months or more, or customers who have not yet started a business but have at least 12 months of working experience in a directly related industry; Feasible business project;

At the time of loan consideration, the borrower has no overdue debt of group 3 or higher at ABBANK and any other credit institutions;

The customer's business line or business purpose is not prohibited by law and does not fall within the business lines that ABBANK restricts lending to.

Applicable currency: Loan and debt collection currency is Vietnamese Dong (VND).

Lending method: ABBANK provides loans by installment or credit limit.

Loan purpose : Supplement working capital for production and business.

Collateral : Collateral legally and validly owned by the borrower/third party (parents, siblings, spouse, biological children of the borrower). Real estate, personal property, savings books, valuable papers issued by ABBANK, securities approved by ABBANK.

Loan amount: Determined based on customer's borrowing needs, debt repayment ability, and payment reputation.

Loan term: For single loans: maximum not exceeding 12 months.