Bank Responsibility Towards Employees. Open Questions to Explore

Comment

Closed questions to conclude

Now we present some statements below, please let us know: (1) Do you understand the above statements? Why? (2) What do you think the above statements mean? Why? (3) In your opinion, is there anything we need to add or remove to talk about the bank's responsibility to social and non-social stakeholders (society in general, the natural environment, future generations and non-governmental organizations)? Why?

1. Our bank participates in activities aimed at protecting and improving the quality of the natural environment.

2. Our bank invests in creating a better life for future generations

3. Our bank implements special programs to minimize its negative impact on the environment.

4. Our bank aims for sustainable development, taking into account future generations.

5. Our bank supports non-governmental organizations operating in problematic areas (health, education, environment, etc.)

6. Our bank contributes to campaigns and projects (health, education, environmental protection, etc.) to promote social prosperity/welfare.

2. Bank's responsibility towards employees. Open questions to explore

Could you please tell us about your bank's policies for employees? In your opinion, is your bank a bank that is employee-oriented, for the benefit of employees? Why?

Closed questions to conclude

Now we present some statements below, please let us know: (1) Do you understand the above statements? Why? (2) According to you, what do the above statements mean? Why? (3) According to you, to talk about the bank's responsibility to employees, is there anything that needs to be added or removed? Why?

1. The bank encourages employees to participate in volunteer activities.

2. The bank's policy encourages employees to develop their skills and careers.

3. Bank management is primarily concerned with the wishes and needs of employees.

4. The bank implements flexible policies to bring work-life balance to employees.

5. Management decisions regarding employees are usually fair.

6. The bank supports employees who want to study and receive further training.

3. Bank's responsibility to customers Open questions to explore

People often say “Customer is king”, do you think your bank operates according to this criterion? Why? Please tell us your assessment of the service quality of your bank? In your opinion, what should a bank do to satisfy customers?

Closed questions to conclude

Now we present some statements below, please let us know: (1) Do you understand the above statements? Why? (2) According to you, what do the above statements mean? Why? (3) According to you, to talk about the bank's responsibility to customers, is there anything that needs to be added or removed? Why?

1. Our bank protects the interests of our customers beyond legal requirements.

2. Our bank provides complete and accurate information about the product to customers.

3. Customer satisfaction is very important to us.

4. Responsibilities of banks towards government and public authorities Open questions to explore

In your opinion, is complying with the law and paying taxes a social responsibility activity of the bank? Why?

Closed questions to conclude

Now we present some statements below, please let us know: (1) Do you understand the above statements? Why? (2) What do you think the above statements mean? Why? (3) In your opinion, to talk about the responsibility of banks to the government, do public agencies need to add or remove anything? Why?

1. Our bank always pays taxes regularly and continuously.

2. Our bank complies with legal regulations comprehensively and promptly.

Thank you very much for taking the time to discuss and providing valuable information!

Appendix 02

SURVEY QUESTIONNAIRE

IMPACT OF SOCIAL RESPONSIBILITY ACTIVITIES

OF BANKS TO EMPLOYEE ORGANIZATIONAL COMMITMENT

Hello Sir/Madam. My name is Nguyen Thi Thuy Dung - Graduate student K20 - Faculty of Business Administration - University of Economics Ho Chi Minh City.

Currently, I am doing my master thesis in economics with the research topic "The impact of corporate social responsibility activities of banks on employees' commitment to the organization" . We hope you will take a little time to answer the questionnaire below.

Please note that no opinion is right or wrong, all of your opinions are valuable for my research. I look forward to your cooperation. All of your contributions are confidential.

Concept.

- Social responsibility: There are many different concepts of social responsibility, however, in general, we can understand that a socially responsible enterprise is an enterprise that is aware of protecting the natural environment, behaving and operating responsibly and ethically towards society in general and towards stakeholders.

- Stakeholders here are understood as any individual or group that can affect or be affected by the achievement of the organization's goals". In which, the main stakeholders include customers, employees, local communities, shareholders.

Part I – Social Responsibility Activities

Please indicate your level of agreement with the following statements about social responsibility activities at the bank where you are working, with the following convention:

1 - Strongly disagree 2 - Disagree 3 - Neutral (neither disagree nor agree)

4 - Agree 5 - Strongly agree

STT

Item
	Social responsibility is directed towards social and non-social stakeholders (society in general, the natural environment). natural, future generations and non-governmental organizations)
1	We participate in activities aimed at protecting and improving the quality of the natural environment. of course	1	2	3	4	5
2	We invest in creating a good life better for future generations	1	2	3	4	5
3	Our company aims for sustainable development. including consideration for future generations	1	2	3	4	5
4	We support NGOs working in problem areas (health, education, environment…)	1	2	3	4	5
5	Our NH contributes to campaigns and projects (health, education, environment...) to promote prosperity/social welfare	1	2	3	4	5
	Social responsibility towards employees
6	We encourage our employees to participate in volunteer activities	1	2	3	4	5
7	NH policy encourages employee development your skills and profession	1	2	3	4	5
8	The Bank's management is primarily concerned with the wishes of and the needs of workers	1	2	3	4	5
9	Our bank implements flexible policies to provide a balance between life and work. jobs for workers	1	2	3	4	5
10	Management decisions related to workers Fair play	1	2	3	4	5
11	We support employees who want to be further study and training	1	2	3	4	5
	Customer-oriented social responsibility
12	Our bank fully protects the interests of customers according to legal requirements (regulations of the bank). state, government…)	1	2	3	4	5
13	We provide complete and accurate information. about products for customers	1	2	3	4	5

Maybe you are interested!

Part II – Commitment to the organization

Please indicate your level of agreement with the following statements about your commitment to the business you work for, by ticking the appropriate box, using the following convention:

1 - Strongly disagree 2 - Disagree 3 - Neutral (neither disagree nor agree)

4 - Agree 5 - Strongly agree

STT

Item
1	I am willing to try and make great efforts to help NH. success	1	2	3	4	5
2	I tell my friends that this is a good bank to work for.	1	2	3	4	5
3	I accept any form of assignment to continue continue working for NH	1	2	3	4	5
4	I find that my values and NH's values are similar	1	2	3	4	5
5	I am proud to tell others that I am a member / NH staff	1	2	3	4	5
6	This NH really inspires me the best in the way do the job	1	2	3	4	5
7	I am really satisfied that I chose this bank to work instead. because of other organizations I considered at the time I applied for the job	1	2	3	4	5
8	I am really concerned about the fate and future of NH.	1	2	3	4	5
9	For me, this is the best possible bank to work for.	1	2	3	4	5

Part III – General information:

Please provide some information about yourself as follows:

1. Gender

Male Female

2. How long have you worked for your current bank? Less than 1 year 1 – 3 years More than 3 years

3. Type of bank you are working for

State Bank (Bank for Agriculture and Rural Development) Joint Stock Commercial Bank

Foreign invested bank

4. Your position in the bank

Staff Team Leader Department Head

If you are interested in the research results, please provide the information below:

- Full name: ……………………………………………

- Email: ………………………………………………..

Thank you very much for your cooperation!

Appendix 03: Cronbach alpha reliability analysis

3.1 Scale: Social activities towards social and non-social stakeholders

Reliability Statistics

Cronbach's Alpha

N of Items
.805	5

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
XH01	14.7730	6.115	.578	.771
XH02	14.6687	6.025	.659	.747
XH03	14.6012	6.142	.568	.774
XH04	14.7117	6.009	.559	.778
XH05	14.5460	6,200	.588	.767

Cronbach's Alpha	N of Items
.803	6

3.2 Scale: Social activities towards employees Reliability Statistics

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
NLD01	18.0675	8,681	.384	.809
NLD02	18.0798	7,963	.560	.773
NLD03	18.6074	7,697	.660	.751
NLD04	18.4847	7,424	.656	.750
NLD05	18.6319	7,456	.596	.764
NLD06	18.3742	7,606	.520	.784

Customer satisfaction is very important to us.

we

Social responsibility towards government

We always pay taxes regularly.

and continuously

We comply with the provisions of the law.

comprehensive and fast way