Appendix 01
SUMMARY OF INTERVIEW RESULTS ON TOURIST SATISFACTION LEVEL TO DAK LAK
152
TT
QUESTION | Maximum Points | Results by level: from I, II, III, respectively with: Very good, good, not good | Result | |||||||
Level I (45 point) | Level II (2.5 3.5 points) | Level III (12 point) | Total votes | Average Score | ||||||
Number vote | Point Cumulative | Number vote | Point C. Concentrated | Number vote | Point C. Concentrated | |||||
1 | How accessible is destination information before travel? | 5 | 20 | 95 | 73 | 220 | 7 | 14 | 100 | 3.29 |
2 | How much travel time does it take to make up the total trip time? | 5 | 52 | 240 | 43 | 138 | 5 | 10 | 100 | 3.88 |
3 | Is the quality of the accommodation consistent with the market price? | 5 | 43 | 196 | 46 | 150 | 11 | 22 | 100 | 3.68 |
4 | Is the quality of transportation service guaranteed safe? | 5 | 39 | 189 | 59 | 190 | 2 | 4 | 100 | 3.83 |
5 | How much does the whole trip cost (food, accommodation, transportation)? | 5 | 52 | 252 | 40 | 120 | 8 | 16 | 100 | 3.88 |
6 | Are tourism products diverse, different and attractive? | 5 | 47 | 205 | 41 | 130 | 12 | 24 | 100 | 3.59 |
7 | Are there a variety of local specialties and services? | 5 | 35 | 170 | 56 | 190 | 9 | 18 | 100 | 3.78 |
8 | Services: Post office, TV, internet, money exchange, medical care... are available? | 5 | 56 | 260 | 44 | 147 | 100 | 4.07 | ||
9 | How is the cuisine and food safety? | 5 | 28 | 139 | 65 | 210 | 7 | 14 | 100 | 3.63 |
10 | How is the professionalism and service attitude of the staff? | 5 | 24 | 120 | 56 | 202 | 20 | 40 | 100 | 3.62 |
11 | How friendly are the local government and people? | 5 | 34 | 147 | 49 | 154 | 17 | 34 | 100 | 3.35 |
12 | Is the connection between the parties in serving tourists good? | 5 | 38 | 160 | 41 | 145 | 21 | 42 | 100 | 3.47 |
13 | Are local people involved in tourism services? | 5 | 35 | 154 | 48 | 150 | 17 | 34 | 100 | 3.38 |
14 | How to promote national cultural identity in tourism services? | 5 | 31 | 143 | 56 | 178 | 13 | 26 | 100 | 3.47 |
15 | Are historical relics restored and preserved? | 5 | 52 | 250 | 48 | 154 | 100 | 4.04 | ||
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Appendix 02
SUMMARY OF INTERVIEW RESULTS ON TOURIST SATISFACTION LEVEL TO GIA LAI
TT
QUESTION | Maximum Points | Results by level: from I, II, III, respectively with: Very good, good, not good | Result | |||||||
Level I (45 point) | Level II (2.5 3.5 points) | Level III (12 point) | Total votes | Average Score | ||||||
Number of votes | Plus Points accumulate | Number of votes | Plus Points accumulate | Number of votes | Plus Points accumulate | |||||
1 | How accessible is destination information before travel? | 5 | 8 | 32 | 67 | 207 | 25 | 50 | 100 | 2.89 |
2 | How much travel time does it take to make up the total trip time? | 5 | 21 | 98 | 55 | 170 | 24 | 45 | 100 | 3.13 |
3
Is the quality of the accommodation consistent with the market price? | 5 | 45 | 200 | 34 | 112 | 21 | 42 | 100 | 3.54 | |
4 | Is the quality of transportation service guaranteed safe? | 5 | 28 | 130 | 72 | 210 | 100 | 3.4 | ||
5 | How much does the whole trip cost (food, accommodation, transportation)? | 5 | 54 | 250 | 37 | 115 | 9 | 18 | 100 | 3.83 |
6 | Are tourism products diverse, different and attractive? | 5 | 51 | 160 | 49 | 95 | 100 | 2.55 | ||
7 | Are there a variety of local specialties and services? | 5 | 3 | 12 | 56 | 190 | 41 | 80 | 100 | 2.82 |
8 | Services: Post office, TV, internet, money exchange, medical care... are available? | 5 | 39 | 160 | 61 | 190 | 100 | 3.5 | ||
9 | How is the cuisine and food safety? | 5 | 17 | 75 | 74 | 230 | 9 | 18 | 100 | 3.23 |
10 | How is the professionalism and service attitude of the staff? | 5 | 40 | 130 | 60 | 120 | 100 | 2.5 | ||
11 | How friendly are the local government and people? | 5 | 45 | 200 | 35 | 110 | 20 | 40 | 100 | 3.5 |
12 | Is the connection between the parties in serving tourists good? | 5 | 21 | 84 | 48 | 150 | 31 | 62 | 100 | 2.96 |
13 | Are local people involved in tourism services? | 5 | 26 | 102 | 43 | 135 | 31 | 62 | 100 | 2.99 |
14 | How to promote national cultural identity in tourism services? | 5 | 13 | 55 | 71 | 220 | 16 | 32 | 100 | 3.07 |
15 | Are historical relics restored and preserved? | 5 | 25 | 100 | 67 | 201 | 8 | 16 | 100 | 3.17 |
16 | What level of environmental sanitation is ensured in tourist areas? | 5 | 23 | 92 | 45 | 140 | 32 | 64 | 100 | 2.96 |
17 | Is security guaranteed? | 5 | 69 | 330 | 31 | 95 | 100 | 4.25 | ||
18 | Is there any haggling or price gouging for tourists? | 5 | 72 | 290 | 28 | 90 | 100 | 3.8 | ||
19 | How do you rate the ecological environment here? | 5 | 43 | 136 | 45 | 150 | 12 | 24 | 100 | 3.1 |
20 | Do you intend to come back here again? | 5 | 50 | 150 | 40 | 130 | 10 | 0 | 100 | 2.8 |
Total score | 100 | 63.99 |
Appendix 03
SUMMARY OF INTERVIEW RESULTS ON TOURIST SATISFACTION LEVEL TO DAKNONG
TT
QUESTION | Maximum Points | Results by level: from I, II, III, corresponding to: Very good, good, not good | Result | |||||||
Level I (45 point) | Level II (2.5 3.5 points) | Level III (12 point) | Total votes | Average Score | ||||||
Number of votes | Accumulated Points | Number of votes | Point Cumulative | Number of votes | Point Cumulative | |||||
1 | How accessible is destination information before travel? | 5 | 34 | 112 | 66 | 132 | 100 | 2.44 | ||
2 | How much travel time does it take to make up the total trip time? | 5 | 42 | 135 | 58 | 116 | 100 | 2.51 | ||
3 | Is the quality of the accommodation consistent with the market price? | 5 | 65 | 300 | 21 | 66 | 14 | 28 | 100 | 3.94 |
4 | Is the quality of transportation service guaranteed safe? | 5 | 15 | 60 | 77 | 230 | 8 | 16 | 100 | 3.06 |
5 | How much does the whole trip cost (food, accommodation, transportation)? | 5 | 31 | 145 | 69 | 210 | 100 | 3.55 | ||
6 | Are tourism products diverse, different and attractive? | 5 | 25 | 75 | 75 | 150 | 100 | 2.25 | ||
7 | Are there a variety of local specialties and services? | 5 | 28 | 95 | 72 | 144 | 100 | 2.39 | ||
8 | Services: Post office, TV, internet, money exchange, medical care... are available? | 5 | 80 | 250 | 20 | 40 | 100 | 2.9 | ||
9 | How is the cuisine and food safety? | 5 | 30 | 134 | 56 | 168 | 14 | 28 | 100 | 3.3 |
10 | How is the professionalism and service attitude of the staff? | 5 | 20 | 65 | 80 | 160 | 100 | 2.25 | ||
11
How friendly are the local government and people? | 5 | 65 | 300 | 35 | 100 | 100 | 4 | |||
12 | Is the connection between the parties in serving tourists good? | 5 | 24 | 75 | 76 | 150 | 100 | 2.25 | ||
13 | Are local people involved in tourism services? | 5 | 14 | 67 | 23 | 75 | 63 | 126 | 100 | 2.68 |
14 | How to promote national cultural identity in tourism services? | 5 | 25 | 110 | 54 | 168 | 21 | 42 | 100 | 3.2 |
15 | Are historical relics restored and preserved? | 5 | 39 | 120 | 61 | 122 | 100 | 2.42 | ||
16 | What level of environmental sanitation is ensured in tourist areas? | 5 | 45 | 240 | 45 | 152 | 10 | 20 | 100 | 4.12 |
17 | Is security guaranteed? | 5 | 43 | 210 | 57 | 180 | 100 | 3.9 | ||
18 | Is there any haggling or price gouging for tourists? | 5 | 80 | 390 | 20 | 60 | 100 | 4.5 | ||
19 | How do you rate the ecological environment here? | 5 | 67 | 300 | 33 | 100 | 100 | 4 | ||
20 | Do you intend to come back here again? | 5 | 30 | 145 | 51 | 155 | 19 | 100 | 3 | |
Total score | 100 | 62.66 |
Appendix 04
SUMMARY OF INTERVIEW RESULTS ON TOURIST SATISFACTION LEVEL TO LAM DONG
TT
QUESTION | Maximum Points | Results by level: from I, II, III, corresponding to: Very good, good, not good | Result | |||||||
Level I (45 point) | Level II (2.5 3.5 point) | Level III (12 point) | Total votes | Average Score | ||||||
Number of votes | Plus Points accumulate | Number of votes | Point C. Accumulated | Number of votes | Point C. Accumulated | |||||
1 | How accessible is destination information before travel? | 5 | 70 | 330 | 30 | 100 | 100 | 4.3 | ||
2 | How much travel time does it take to make up the total trip time? | 5 | 65 | 300 | 33 | 98 | 2 | 4 | 100 | 4.02 |
3 | Is the quality of the accommodation consistent with the market price? | 5 | 11 | 44 | 45 | 150 | 44 | 88 | 100 | 2.82 |
4 | Is the quality of transportation service guaranteed safe? | 5 | 59 | 287 | 41 | 134 | 100 | 4.21 | ||
5 | How much does the whole trip cost (food, accommodation, transportation)? | 5 | 22 | 88 | 45 | 152 | 33 | 66 | 100 | 3.06 |
6 | Are tourism products diverse, different and attractive? | 5 | 89 | 435 | 11 | 33 | 100 | 4.68 | ||
7 | Are there a variety of local specialties and services? | 5 | 96 | 469 | 4 | 13 | 100 | 4.82 | ||
8 | Services: Post office, TV, internet, money exchange, medical care... are available? | 5 | 80 | 370 | 20 | 65 | 100 | 4.35 | ||
9 | Cuisine is unique, and food hygiene and safety | 5 | 58 | 289 | 42 | 134 | 100 | 4.23 | ||
how? | ||||||||||
10 | How is the professionalism and service attitude of the staff? | 5 | 78 | 356 | 18 | 60 | 4 | 8 | 100 | 4.24 |
11 | How friendly are the local government and people? | 5 | 25 | 120 | 67 | 190 | 8 | 16 | 100 | 3.26 |
12 | Is the connection between the parties in serving tourists good? | 5 | 90 | 440 | 10 | 32 | 100 | 4.72 | ||
13 | Are local people involved in tourism services? | 5 | 35 | 154 | 48 | 150 | 17 | 34 | 100 | 3.38 |
14 | How to promote national cultural identity in tourism services? | 5 | 30 | 143 | 50 | 159 | 20 | 40 | 100 | 3.42 |
15 | Are historical relics restored and preserved? | 5 | 72 | 346 | 28 | 120 | 100 | 4.66 | ||
16 | What level of environmental sanitation is ensured in tourist areas? | 5 | 65 | 210 | 35 | 70 | 100 | 2.8 | ||
17 | Is security guaranteed? | 5 | 45 | 202 | 55 | 170 | 100 | 3.72 | ||
18 | Is there any haggling or price gouging for tourists? | 5 | 17 | 125 | 65 | 189 | 18 | 36 | 100 | 3.5 |
19 | How do you rate the ecological environment here? | 5 | 39 | 203 | 43 | 135 | 18 | 36 | 100 | 3.74 |
20 | Do you intend to come back here again? | 5 | 38 | 180 | 42 | 136 | 20 | 0 | 100 | 3.16 |
Total score | 100 | 77.09 |