To achieve the highest efficiency, companies first need to implement some of the following general solutions:
Firstly, perfecting revenue and cost accounting and determining business results in accordance with the characteristics of business operations and management requirements of listed pharmaceutical companies in Vietnam: Accounting is one of the effective economic management tools of enterprises. Management must originate from objective reality and must be consistent with the operations of listed pharmaceutical companies, which have many differences from normal commercial business activities; these activities are increasingly complex with expanding customer base and many different needs in transaction relationships. Managers must understand the market situation, diversify and continuously improve the quality of distribution and transaction forms with appropriate policies, and at the same time must monitor different obligations arising in different types of contracts to record revenue appropriately for each customer, each payment method... Always keep statistics of business activity history to have appropriate estimates for types of contracts with performance obligations and values received that are not fixed or subject to additions and changes.
Second, perfecting revenue and cost accounting and determining business results in harmony with international accounting principles, standards and practices: In the current period of integration, openness, economic exchange and extensive investment cooperation, Vietnam's economic interests always go hand in hand with the economic interests of other countries. International business transactions, including the pharmaceutical sector, are governed by treaties, trade practices and trade policies that Vietnam has agreed and signed with countries with bilateral and multilateral trade relations. Trade relations give rise to capital transactions and are governed by accounting principles and standards. Economic integration requires accounting integration. From there, each enterprise also needs to have a plan to move towards applying a system of accounting principles and standards according to international practices, in which a contract-based approach with customers is an important content for listed pharmaceutical companies in Vietnam.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Ranking the Level of Impact of Factors on Financial Statements -
Completing the work of auditing cash capital in auditing financial statements performed by An Phat Auditing and Accounting Consulting Co., Ltd. - 13 -
Corporate Financial Statements in the US, France and China -
Factors Affecting the Quality of Auditing Financial Statements of Banks Conducted by the State Audit Office
Third, perfecting the accounting of revenue, expenses and determining business results aims to provide complete, timely, reliable information that is close to the financial situation of the enterprise to the users : For listed pharmaceutical companies, shareholders always require information about the business activities of the enterprise to ensure their investment interests, so the board of directors needs to disclose a lot of information to shareholders to help them grasp the situation of the enterprise and perform the role of monitoring the effectiveness of investments. In addition, there are strict regulations of the stock exchange on full and accurate information disclosure to help protect the interests of investors in particular and the market in general. Meanwhile, information related to revenue and expenses from business transactions is provided by many departments inside and outside the enterprise. Therefore, to complete revenue and cost accounting and determine business results towards providing complete, timely, reliable information that is close to the financial situation of the enterprise, the input information that accountants collect, process and systematize needs to be highly reliable, objective, honest, clear, easy to understand, and fully meet management requirements.
3.2.2. Adjusting financial statements prepared according to VAS to financial statements prepared according to IFRS

Applying IFRS will improve the transparency and reliability of financial information of enterprises, which is a necessary and objective requirement for listed enterprises in general and listed pharmaceutical companies in particular.
However, not all enterprises are ready and qualified to fully apply IFRS. Solutions to improve information systems and human resource quality to ensure the requirements for accounting practice applying IFRS also need a certain amount of time for the unit's accounting apparatus to grasp and master. Therefore, adjusting financial statements prepared according to VAS to IFRS is a useful measure for enterprises to be able to provide more truthful, reasonable and suitable information with international practices, including information on revenue, expenses and business results.
Adjustment method
First, assess the impact of IFRS on corporate financial reporting:
- Overall fundamental differences under the two standard systems VAS and IFRS affect the financial statements of enterprises
- Current status of IFRS application and requirements when adjusting reports from the current VAS system.
- The basic impact of the adjustment on the financial statements on the indicators and items related to revenue, expenses and business results.
Second, identify and quantify transactions that differ between VAS and IFRS.
- Basic similarities and differences in financial statements of the two systems.
- Compare the basic and important standards of the two systems.
- Material issues that differ when adjusting the report.
- Adjusting entries related to revenue, expense and business results items and targets for transactions according to the IFRS standards system.
Note some differences between VAS and IAS/IFRS that affect information on revenue, costs and business results:
- On recording asset value and depreciation
According to VAS and the current accounting regime, the classification of an asset as a fixed asset or a tool or instrument depends on its original cost. According to IAS 16, the classification of an asset as a fixed asset or a tool or instrument depends on the way the enterprise uses the asset.
VAS 03 only allows the revaluation of fixed assets such as real estate, factories and equipment in cases where there is a decision by the State to contribute capital to joint ventures, associations, separations, and mergers of enterprises and the annual asset loss is not recorded. On the contrary, IAS 16 allows enterprises to revalue assets at recoverable value (the higher value between 2 values: Fair value minus selling costs and value in use). Specifically, IAS 16 allows enterprises to revalue fixed assets at the time of reporting and record fixed asset losses as follows: When the valuation increases
Fixed assets, the increased valuation portion is recorded in equity after offsetting all the asset losses recorded as expenses due to the previous decrease in valuation; When valuing fixed assets to record asset losses, the decreased valuation portion is recorded in expenses after offsetting all the amounts recorded in equity due to the previous increase in valuation.
According to IAS 16, when a fixed asset is valued higher, the depreciation corresponding to the increased value will be recorded directly in equity to offset the increased value; when liquidating a fixed asset, the increased value currently recorded in equity will be recorded as an expense. Meanwhile, VAS does not have any regulations on this content.
- On recording property losses
In the context of the widespread epidemic and causing significant damage to the business operations of enterprises, it is difficult to avoid signs of decline in the value of assets recorded in the books of enterprises. IAS 36 aims to ensure that the value of assets reflected in the financial statements of enterprises is not recorded higher than the value that can be recovered through the use or sale of these assets. Once the recoverable value is lower than the book value, these assets are considered to be impaired, at which time the enterprise must calculate and reflect the loss due to this decline in value on the financial statements. The scope of application is to all tangible and intangible fixed assets and financial assets, except for Inventories as prescribed in IAS 02 and some other assets arising in IAS 11, 12, 19, 39, 40, 41, IFRS 04, 05.
Meanwhile, VAS has no regulations related to this issue. The recognition and reflection of long-term assets on the financial statements of Vietnamese enterprises are carried out according to the original cost principle, that is, assets are recorded at original cost minus accumulated depreciation allocated over the useful life of the asset without reflecting any loss from the decline in asset value. This is an important difference to reflect information close to the financial situation.
The business itself, not only with investors but also with business administrators, to build long-term development plans and strategies.
- On recognition of commercial advantages in business consolidation
VAS 11 only requires recognition for the parent company's ownership while IFRS 03 allows the choice of goodwill recognition method for non-controlling shareholders. VAS 11 stipulates that the maximum amortization of goodwill is not more than 10 years, which is inherently inappropriate because the buyer's advantages, such as management level, reputation, and brand of the acquired party may not be lost while IFRS 03 does not allow the amortization of goodwill but instead requires an annual assessment of goodwill impairment.
VAS 11 requires the determination of goodwill as the total value of goodwill arising at each exchange, that is, the net assets of the subsidiary are determined at each exchange and do not require the revaluation of the parent company's previous investments at fair value at the date of control. In a multi-stage business combination, IFRS 3 stipulates that goodwill is only determined once at the date of control, requiring goodwill to be determined on the basis of the net assets of the subsidiary at the date of control and the revaluation of the cost of the parent company's previous investments at fair value at the date of control.
Third, based on the assessment and quantification of the differences between the two systems for the enterprise's financial statements, complete and check and control the newly prepared financial statements according to IFRS standards with the necessary additional information included in the Notes to the financial statements.
3.2.3. Complete revenue accounting for some contracts with customers
3.2.3.1. Contracts with multiple performance obligations
A contract may have multiple performance obligations, each of which will be recognized as revenue separately. Based on determining whether a contract meets the criteria for being a contract accounted for under IFRS 15, an enterprise needs to determine the performance obligations of a signed contract.
with customers as the basis for allocating transaction value and recognising revenue when performance obligations have been performed in accordance with IFRS. At the time of establishing the contract, an enterprise must evaluate the goods or services promised in the contract with the customer and identify each commitment to transfer to the customer:
- A product, good or service (or a bundle of goods or services) that is distinct.
- A series of goods or services that are distinct in nature, that have essentially the same characteristics and are delivered to customers in the same way.
In determining how many obligations to perform in a contract, the enterprise must base on the terms of the contract and the method of transferring products, goods or services. In the case of a contract committing to transfer a series of goods or services with many similarities and the same method of transfer, it is necessary to determine whether it is an obligation to be completed within a period of time (in many periods) or an obligation to be completed at a time. Determining the separate obligations to be performed in the contract and considering whether the obligation is completed at a time or in many periods is the basis for allocating the value of the contract, determining and recognizing revenue from the contract with the appropriate customer.
Next, the enterprise needs to allocate the transaction price to the performance obligations according to the following principles:
- The objective in allocating the transaction price is for the entity to allocate the transaction price to each performance obligation (or distinct good or service) an amount that reflects the amount of consideration to which the entity expects to be entitled in exchange for transferring the promised asset or service to the customer.
- To achieve the transaction price allocation objective, the entity must allocate the transaction price to each performance obligation identified in the contract on the basis of relative individual selling prices.
- To allocate the transaction price to each performance obligation on a relative stand-alone selling price basis, an entity shall determine at contract inception the stand-alone selling price of the distinct good or service of each performance obligation in the contract and allocate the transaction price in proportion to those stand-alone selling prices.
- A stand-alone selling price is the price at which an entity sells a promised good or service separately to a customer. The best evidence of a stand-alone selling price is the observable price of a good or service when the entity sells the good or service separately under similar circumstances to similar customers. The contractual or list price of a good or service may (but must not) be the stand-alone selling price of that good or service.
- If the individual selling price is not directly observable, the entity shall estimate the individual selling price at an amount such that the allocation of the transaction price meets the allocation objective. In estimating the individual selling price, the entity shall consider all information (including information about market conditions, entity-specific factors, and information about the customer or customer group) that is reasonably available to the entity. In making this estimate of the individual selling price, the entity shall make the most of observable inputs and apply the estimation methods consistently in similar situations.
A number of suitable methods for estimating the stand-alone selling price of a good or service are specified in IFRS 15. It may be necessary to use a combination of methods to estimate the stand-alone selling price of the goods or services promised in the contract if two or more goods or services have highly variable or uncertain stand-alone selling prices.
Application to illustration 2.2.1.3.1a
According to the principles of IFRS 15:
- The company's accountants recording the only sales revenue as above is not appropriate, but it is necessary to identify two separate obligations in the contract: providing medicine and warehousing services after the specified time the customer must come to receive.
goods. From there, allocate the value to each obligation on the basis of separate prices, here the selling price of the drug item in the case of normal sales, with the unit price increased by 200 VND/1 day is determined to be the revenue of the warehousing service.
- VAT on the two obligations also needs to be recalculated because these two obligations are subject to different tax rates, specifically 5% for pharmaceutical products and 10% for services.
- Costs for storage obligations will also be recorded as cost of goods sold corresponding to storage service revenue if the accountant has sufficient basis to collect each application, or allocate according to the area of use.
(Details of accounting according to IFRS in the Appendix) Application to illustration number 2.2.1.3.1b:
According to the principles of IFRS 15:
- The company's accounting records the only sales revenue as above, which is not appropriate, but it is necessary to identify two separate obligations in the contract: providing medicine and medicine transportation services to Am Vi Pharmaceutical Company's warehouse. From there, allocate the value for each obligation on the basis of separate prices, here it can be based on separate prices which are the prices of similar medicine sales contracts delivered at the company's warehouse and delivery services calculated separately for transportation of the performed contract.
- VAT on the two obligations also needs to be recalculated because these two obligations are subject to different tax rates, specifically 5% for pharmaceutical products and 10% for services.
- Costs for transportation obligations will also be recorded as cost of goods sold corresponding to transportation service revenue, outsourced transportation costs of VND 2,000,000 will be recorded as cost of goods sold corresponding to transportation service revenue.
(Details of accounting according to IFRS in the Appendix)
3.2.3.2. Contracts with variable payment prices
If the contractually agreed consideration has a variable payment price, the enterprise must estimate the value of the consideration that the enterprise can receive.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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