Insurance business is regulated by each country and insurance enterprises are allowed to invest this capital, but during the operation, insurance enterprises must maintain the contributed charter capital, not lower than the prescribed minimum capital. In addition, insurance enterprises must also establish a mandatory reserve fund. Therefore, during the audit, auditors need to consider the legal compliance of insurance enterprises in the use and management of equity and mandatory reserve funds.
Fourth, while in other business sectors, product prices are determined based on actual costs incurred, in the insurance sector, the price of insurance products, also known as insurance premiums, is determined based on past statistics and future estimates of the frequency and scale of losses. Therefore, insurance companies must have an independent or outsourced professional insurance pricing department. Thus, this is a field beyond the capabilities of accountants and therefore the use of expert work is essential.
Fifth, the insurance company does not record revenue at the time the service results are completed, but must record it immediately at the time the insurance contract takes effect. At the end of the fiscal year, for insurance contracts that are valid until the following fiscal year, the insurance company will set aside a reserve for unearned premiums so that revenue is recorded in the period according to the completed service results at the date of the financial statement. During the period when the insurance contract is in effect, the insurance buyer may change some terms in the contract such as the benefit period, beneficiaries, insurance amount, etc. Therefore, during the audit process, the auditor needs to combine the audit of the recognition of insurance business revenue with the recognition of insurance premium refunds, insurance premium reductions, and insurance commissions.
Sixth, unlike other businesses, the direct operating costs of insurance companies are compensation costs, loss assessment costs, risk assessment costs, third party claims costs, compensation handling costs, loss prevention and mitigation costs, operational reserves, commission costs, and other expenses. These expenses are all random, depending on the value of each signed contract and the level of risk. Therefore, the direct operating costs of insurance cannot be determined in advance and the increase or decrease in costs during the period is unstable. Accordingly, this item is also considered to be prone to SSTY and needs to be paid attention to by auditors.
1.2. Contents of auditing financial statements of insurance companies
1.2.1. Objectives and subjects of auditing financial statements of insurance enterprises
Basically, the overall objective of auditing the financial statements of an insurance company is similar to the objective of auditing financial statements in general recognized under ISA 200, which is to increase the reliability of users of financial statements through the auditor's opinion on whether the financial statements are truthful.
Is the financial statements prepared on material aspects, in accordance with the framework for preparing and presenting the financial statements applied? In addition to determining the above overall objectives, the auditor must also determine the detailed objectives associated with the databases used by the insurance enterprise's managers to account for, reflect, present and publish the indicators and parts on the financial statements. These databases include: existence, completeness, accuracy, timeliness, rights and obligations, classification, presentation and publication and are divided into 3 groups: Database group for transactions and operations arising during the period; Database group for account balances; Database group for information presented and explained. Specifically, the detailed audit objectives of the financial statements of the insurance enterprise are shown in Table 1.1.
Table 1.1: Detailed audit objectives of DNBH financial statements
Database
Goals for the transaction, business | Goals for account balance | Goals for the information presented and explained | |
Presence | The transactions and operations recorded by DNBH in the accounting books are real. | Assets, liabilities, and equity of the insurance company are real at the time of preparing the table. Technical Community. | The information explained by the insurance company on the financial statements actually happened. |
Integrity | Transactions and operations that have occurred are fully reflected in the accounting books of the DNBH. maths. | Assets, liabilities, and equity have been fully reflected by the insurance company on the balance sheet. | The information that needs to be explained has been fully explained by the insurance company on the financial statements. |
Calculate Exactly | Transactions and The business is accurately calculated by DNBH | The information is The explanation of the insurance company on the financial statements is reasonable. | |
Correct period | Transactions and operations are recorded by DNBH in the correct fiscal year. accountant | ||
Rights and obligations service | DNBH has rights to assets owned by the unit. position and obligation to | The value of assets is explained by the insurer on the financial statements. owned |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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General Theoretical Basis of Corporate Finance and Corporate Financial Analysis. -
Impact of Financial Market Development on Enterprise Capital Structure by National Institutional Quality -
Performance audit enhances the role of State Audit in public finance and asset management in Vietnam - 3 -
Factors Affecting the Quality of Auditing Financial Statements of Banks Conducted by the State Audit Office

accounts payable | of the unit | |||
Classification and evaluation | Transactions and operations are recorded by DNBH into the correct account. | Assets, liabilities and equity are classified by the insurance company on the balance sheet in accordance with the provisions of law. current. | Financial information is presented and explained clearly, easily understood and reasonably explained by DNBH. |
Source: Author's synthesis
In addition, to improve audit quality or meet the requirements of insurance companies, the audit objective may be to provide advice to help insurance companies further improve risk management, accounting and effective internal control.
In accordance with the above audit objectives, the direct subject of the audit of the financial statements of the insurance company is the financial statement system with indicators on the balance sheet, the income statement, the cash flow statement, the notes to the financial statements and other documents and information provided by the insurance company's accountant. In case the insurance company is an economic group, the scope of the audit subject is expanded to the financial statements of the parent company, the financial statements of the subsidiary and the consolidated financial statements of the group.
1.2.2. Auditing techniques for financial statements of insurance companies
At the end of the audit process, the auditor must give a conclusion on the financial statements of the insurance company. To have complete, correct and objective conclusions, the auditor must prove it with complete and appropriate audit reports. To have convincing audit reports, during the audit process, the auditor must use a combination and flexibility of audit techniques. Specifically:
Physical inspection: According to the laws of each country, the financial statements of insurance companies are required to be independently audited. Therefore, every year before the end of the accounting year, insurance companies often proactively contact the accounting department. And therefore, if they accept the audit, the accounting department also proactively arranges for auditors to participate in the inventory of assets with the unit at the end of the year. In other words, when auditing insurance companies, physical inspection techniques are often performed on the exact date of the end of the year with the participation of auditors from the accounting department to witness the inventory.
Document inspection: This technique is applied to all audits of financial statements of insurance companies because the documents are often available, the cost to collect is also less than other documents and more importantly, the documents of insurance companies are difficult to understand, containing many legal factors, operating principles, responsibilities, and provisions that require auditors to carefully review and understand these documents. Auditors use document inspection techniques for accounting books.
Payment and documents specific to insurance companies such as insurance contracts, insurance applications, insurance certificates, value-added invoices, insurance payment slips, daily original insurance premium payment statements, daily insurance payment statements, statements of compensation for reinsurance business revenues and expenses, and customer records.
Confirmation: The practice of insurance business activities gives rise to many payment relationships: payment relationships between insurance companies and insurance buyers, payment relationships with the State budget, relationships with credit institutions, with investors or within the enterprise. Therefore, confirmation techniques are also used in auditing financial statements of insurance companies. However, with such a large scale and wide relationship, sending letters must be conducted on a sample basis. In terms of form, auditors can send negative letters, only asking the confirmer to send them back if there is a difference in the data to be compared, or send a confirmation letter, regardless of whether there is a difference in the data to be compared, the confirmer must still send them back.
Calculation: Insurance companies use many accounting estimates. Therefore, when auditing insurance companies, this technique is also widely used by auditors to recalculate insurance premiums, set up insurance business reserves, set up bad debt reserves, set up financial investment reserves, set up compensation funds, commission costs, salary costs and salary deductions, and fixed asset depreciation.
Interview: Interview is the process of auditors collecting information in writing or orally through questioning people related to the issues that auditors are interested in. Accordingly, this technique is also used in auditing the financial statements of insurance companies with the purpose of assessing the integrity of the Board of Directors and the accounting department, assessing the effectiveness of internal control, assessing the risk of SSTY and supplementing and supporting other techniques in collecting audit evidence.
Observation: Although the observation technique does not ensure the collection of full audit evidence, this technique is quite simple to implement, mainly based on the auditor's senses to evaluate the actions and attitudes of the observed subjects. Therefore, when auditing the financial statements of insurance companies, this technique is also used by auditors in combination with other techniques.
Analysis: Due to the time and cost savings in collecting financial statements, analytical techniques are used throughout the audit process. During the audit planning stage, analytical techniques are used by auditors to analyze the risks of the audited entity, thereby making risk assessments that have implications for the financial statements. During the audit implementation stage, this technique is used independently or in combination with
detailed testing to address assessed risks. At the end of the audit, the auditor performs this technique to reach an overall conclusion about whether the financial statements are consistent with the auditor's understanding of the audited entity.
1.2.3. Auditing process of insurance company financial statements according to risk approach
In fact, there are many approaches when performing financial statement audits. Prinsloo (2008) has summarized previous studies on audit approaches and pointed out that up to now there are 4 basic audit approaches (1) the approach based on basic procedures (before 1904);
(2) the balance sheet approach (from 1904 to 1940); (3) the systems approach (after 1940 to 1972) and (4) the risk approach (after 1972). According to the substantive procedures approach, auditors conduct detailed examinations of a large number of transactions on assets, liabilities and revenues on the trial balance with the aim of detecting and reporting errors in accounting data (Dicksee, 1904 cited in Prinsloo, 2008). According to the balance sheet approach, audit procedures are performed mainly for accounts with balances on the balance sheet because, according to the views of many authors at that time, accounts on the income statement have a corresponding relationship with accounts on the balance sheet, so if all items on the balance sheet are checked and verified for truthfulness and accuracy, it is possible to infer the items on the income statement (Lancaster, 1935; Hanson, 1942 cited by Prinsloo, 2008). Because the goal of detecting and reporting errors is the main focus, in the first two approaches, detailed transaction and balance checking procedures account for the majority of the auditor's workload, the audit planning stage as well as determining the content and scope of what Essner needs to perform to collect convincing audit evidence are not considered important. But since 1940, this limitation has been overcome by the system approach. According to this method, in the audit planning stage, the auditor must spend time to learn about the characteristics of the client, especially the internal control system. This understanding will help the auditor recognize the strengths and weaknesses in each control stage. If any control stage is assessed to be effective, the auditor will mainly implement TNCB and reduce TNCB, on the contrary, if any control stage is absent or exists but is not operated effectively, the auditor will increase TNCB. However, from the bankruptcy of many large companies and corporations in the world, society pays more attention to business risks, fraud risks and the system-based auditing method is no longer.
appropriate to identify and address these risks instead of a risk-based audit approach. According to ISA 315 and ISA 330, this approach involves three specific steps as follows:
Step 1: Identify and assess the risk of SSTY on the financial statements . The focus of identifying and assessing the risk of SSTY on the financial statements is the RRTT and RRKS that the audited entity is facing through understanding the characteristics of the business environment, business risks and control environment. The important issue that is decisive when performing this step is the experience and professional judgment of the auditor. There is no specific guidance for assessing risks for all types of enterprises, so the auditor needs to have professional judgment skills and a certain understanding of the audit entity to be able to identify the types of risks and their potential impact on the recording, reflection, presentation and publication of the financial statements or the assessment, completeness, reality, accuracy, rights and obligations at the database level.
Step 2: Handling assessed risks . In this step, the risks identified in step 1 will be handled through the design and implementation of appropriate audit procedures. The audit procedures performed in this step are TNKS and TNCB. Normally, for risks with SSTY at the database level, the auditor only performs TNKS for regular transactions or if only performing TNCB, it cannot provide sufficient appropriate audit evidence. The auditor is required to design and perform TNCB for each group of important employees, users and trading centers. In particular, increase TNCB for non-regular transactions, accounting estimates and management assessments. The auditor's assessment of SSTY risks may change from the original if, during the implementation of audit procedures, the auditor collects audit evidence from new information that is inconsistent with the initial audit evidence on which the auditor based his risk assessment. At this time, the auditor must review the previous assessments and revise the proposed subsequent audit procedures. Step 3: Conclusion on risks. The auditor will base on the results of the audit procedures in the above step to draw conclusions on the risks of SSTY on the financial statements. When collecting sufficient appropriate audit evidence, the auditor will draw conclusions on the total risks of SSTY in the overall financial statements. If it is not possible to collect evidence
In the audit, the auditor will give an opinion that is not an unqualified opinion.
Not only recognized in auditing standards, research by many authors such as Bell & colleagues (1997), Salterio and Weirich (2002); Phil Griffiths (2005); Knechel (2007); Adam (2012)... also shows the effectiveness of the audit when implemented according to the risk approach and Prinsloo (2008) concluded:
“Risk-based audit approach is an inevitable trend in the audit development process to provide reasonable assurance to audited entities, ensure full compliance with professional regulations and narrow the gap in expectations of users of audit results”. In addition, the author summarizes the differences between audit approaches in Appendix 1.
From the above analysis, it can be seen that implementing the process of auditing financial statements of insurance companies according to the risk approach will adapt to the current development of auditing and is completely consistent with the characteristics of insurance companies. Accordingly, the content presented by the author below is the steps of work that auditors need to perform in the process of auditing financial statements of insurance companies according to the risk approach.
Inspection plan
maths
Assess the ability to accept / maintain the audit of financial statements of insurance companies Signing the audit contract Understanding the characteristics of insurance companies
Learn about DNBH's internal control system
Perform preliminary analytical procedures Determine materiality
Identify SSTY risks at the aggregate and database levels
Audit program design
Identify and assess the risk of error
materiality on financial statements
of DNBH
Perform check
maths
Managing risk at the holistic level
Risk Management at the Database Level
Implement TNKS
Implement TNCB
Risk management has been
Evaluate
End of check
maths
Summary of results
Prepare and issue post-audit control financial statements
Conclusion on risk
rated
Risk-Oriented Auditing Approach
Figure 1.2: Auditing process of financial statements of insurance companies
1.2.3.1. Audit planning
According to ISA 300, the objective of audit planning is to ensure that the audit
The audit is performed effectively. Therefore, planning is a mandatory requirement whether auditing the financial statements of a public company or any other enterprise. The specific tasks of this stage include:
a) Assess the ability to accept or maintain the audit of financial statements of insurance enterprises
To limit audit risks, when receiving an invitation to audit from an insurance company, the audit firm must assess the ability to accept the audit if the insurance company is a new client or maintain the audit if the insurance company is an old client. The content and procedures performed by the auditor when assessing the ability to accept/maintain the audit of the financial statements of the insurance company include: assessing the integrity of the board of directors of the insurance company, identifying the audit purpose, collecting preliminary information about the insurance company, assessing the ability and resources to perform the audit of the insurance company.
After reviewing the above contents, the auditor assesses the risk of accepting or maintaining the audit of the financial statements of the insurance company. The auditor should consider accepting or refusing to audit the financial statements of the insurance company if the following signs are found:
Table 1.2: Signs of risk of accepting/maintaining audit of financial statements of insurance companies
Risk signs
The Board of Directors does not meet the standards of integrity [Abdullatif, 2013]. |
The Board of Directors has conflicts and disagreements with the previous auditor [Abdullatif, 2013] |
Too concerned about audit fees |
Enterprises preparing to list or already listed but issuing additional shares ballot [Abdullatif, 2013] |
The financial situation and business results of the enterprise are not optimistic. last year and present |
Lack of qualified audit staff [Kieu Anh, 2016] |
Auditors are not able to collect financial statements of insurance companies with major business activities in foreign [Kieu Anh, 2016] |
Note: High risk, audit refusal Accept audit but risk assessment has SSTY |
Source: Author's synthesis
If the audit is deemed acceptable for the insurer, the audit firm will discuss a number of issues with the insurer and proceed to sign an audit contract. The audit contract must be a written agreement between the audit firm and the insurer on the terms and conditions.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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