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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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and businessmen in the eyes of society have also been significantly raised. Through these cultural exchanges, the experience and knowledge of Vietnamese businessmen have also increased significantly. The friction with the international market has tempered Vietnamese leaders in general, Vietnamese businessmen in particular, and helped them gradually reduce their weaknesses in communicating with foreign partners.

To build any project or spiritual value, first of all, we need to rely on our own internal strength. Reality has proven that Vietnamese people have an extremely rich internal strength. We only need to know how to motivate and create conditions for development, and this internal strength will be promoted, to become the driving force for the development of Vietnam in the new period. Therefore, when building and developing cultural values in business activities in Vietnam, we need to exploit to the most positive extent the progressive spiritual values of Vietnamese enterprises and managers in Vietnamese enterprises.
III. SOME RECOMMENDATIONS
1. Some recommendations for the state
The Vietnamese government needs to create a healthy environment for cultural development in business activities in Vietnam. First of all, it is necessary to create a legal environment for business with regulations in legal and sub-law documents affirming the importance of business in society, ensuring the legitimate rights and interests of businesses and entrepreneurs, permanently ending the situation of suspicion and contempt for business activities as in the subsidy period. In addition, the government also needs to have clear and transparent regulations and build mechanisms to strictly handle cases of uncultured business activities that damage national cultural values to encourage businesses to enrich themselves legitimately and operate businesses for the purpose of human and social development. Second, it is necessary to create a legal environment for culture with appropriate and unified regulations, guiding businesses and traders to conduct business ethically, protecting the rights of consumers, customers, the country, and the nation. The government also needs to establish a mechanism
Open and healthy competition between businesses to ensure cultural values in business activities of Vietnamese enterprises.
In the current trend of globalization and international economic integration, it is very necessary to carry out activities to promote the construction and promotion of economic exchange programs along with cultural exchange of the state. Each business product is the crystallization of the cultural development level of each nation. The state needs to have policies to encourage economic exchange to pave the way for cultural exchange, and cultural exchange to promote economic exchange. At the same time, the state also needs to have policies to support businesses to promote the export of products with national cultural identity. This will create more conditions for businesses to access and learn international cultural values, while promoting, expanding and " exporting " traditional Vietnamese cultural values abroad.
A society can only develop sustainably when the level of cultural development is similar to economic development. Vietnam is a country with a long-standing cultural tradition but relies too much on its existing capital, does not care about preserving and learning new elements in culture, leading to rapid backwardness. Therefore, educating awareness and arousing national pride in culture in general, the role of culture in business, corporate culture and entrepreneurial culture in particular for Vietnamese people need to be focused on development. History has proven that whenever national awareness and pride are raised, Vietnamese people can form waves of strength and create many miracles. Therefore, it is necessary to exploit national values and turn them into strength for economic development.
The State also needs to encourage managers and business leaders to pay attention to building and developing culture in business activities, guiding businesses to create systems of entrepreneurial cultural values, healthy, sustainable corporate culture, highly humane and compatible with Vietnamese culture. In particular, the State needs to raise awareness of building culture in business activities.
The current business activities of Vietnamese enterprises must take traditional cultural values as the foundation, while at the same time absorbing and learning foreign cultural values in order to increase competitiveness and serve the common interests and development goals of the community and society.
2. Some recommendations for businesses
The first important thing that business leaders and managers need to pay attention to is to build and strengthen business culture, taking business culture as the core to develop business culture and cultural value systems in their business activities, thereby having a direction to absorb international cultural values, combining them with traditional national values effectively, compatible with other resources in the business. Furthermore, business leaders need to focus on education, constantly strengthening and promoting the content of culture in their business. Lack of understanding of foreign culture often causes a disadvantageous mentality for Vietnamese businessmen at the negotiating table, leading to a passive, rigid state of behavior, and easy to lose in business. Therefore, cultural education in business, providing knowledge about culture in general, and culture in business activities in particular for Vietnamese businessmen today needs special attention. People with high professional qualifications, understanding of the nation’s historical traditions, imbued with traditional cultural values, and knowledgeable about other national cultures will certainly have flexible and appropriate communication styles and make correct and effective business decisions. This will create many advantages for Vietnamese businesses in their work of finding and building customer relationships with foreign partners.
Enterprises also need to focus on investing in and researching the impact of cultural factors on their business activities, thereby building, adjusting and developing culture in business activities appropriately. The science of business management has recently introduced a new trend of knowledge, taking the human factor - human resources as the center of effective business management and operation. Managers today have a deeper and more accurate awareness of the results.
The success of a business does not come primarily from capital or technology, but from the people in the organization. In today's era, a business that wants to succeed needs to have a human-oriented management policy, considering people as the center, not just a means to achieve profits for the business. To achieve connection and consensus among members of the business, between employees and customers, between employees and shareholders, it is necessary to build a solid corporate culture, capable of protecting the interests of each individual, not just protecting the interests of the business. Therefore, a business cannot develop without the human factor and cultural foundation. Culture has no beginning or end, so building and developing culture in business activities is a continuous process, requiring a long and complex process. Enterprises need to seriously review their organizational structure, management style, corporate charter, human resource policies, etc., and develop appropriate human investment policies. To bond employees together and with the company, enterprises need to focus on building a business philosophy and a system of spiritual values for members of the organization.
In addition, businesses need to have a strategy to develop culture in each type of business activity such as negotiation, marketing, consumption, etc. To build a strong corporate culture, each business needs to invest in developing each area of its business, such as negotiation, marketing, consumption. It is necessary to clearly realize that, in any field, culture itself already exists. What businesses need to do is to understand their own culture, to take advantage of strengths, mitigate weaknesses, and on that basis supplement the values learned from outside. Therefore, what businesses need to do is to find their strengths, especially from culture in negotiation style, marketing, consumption, ... such as flexibility, suppleness, creativity, thrift and awareness of limitations such as professional qualifications, lack of experience due to little contact with the outside, foreign worship mentality. Based on that understanding, each business will determine directions and measures to strengthen strengths and overcome.
weaknesses, aiming to build a strong and comprehensive system of cultural values in business activities, not only for businesses, but also for society.
3. Some other recommendations
In addition to the above recommendations, a number of other tasks also need to be focused on to enhance the role of culture in business activities for Vietnamese enterprises. Information and education on culture, the role of culture in business, business culture and corporate culture need to be strengthened. Workshops and discussions on the impact of culture on business activities and cultural issues in business of enterprises need to be organized more by public service agencies to provide enterprises with the necessary knowledge and full awareness of this issue. This propaganda work needs to be promoted, with practical content, so that enterprises can apply it to their work.
In addition, it is also necessary to include contents on culture, culture in business, corporate culture, etc. in the curriculum of universities. In the curriculum of Vietnamese universities, except for a few universities such as the University of Commerce, the National Economics University, issues on corporate culture, business culture, etc. have not really been taken seriously. Meanwhile, these issues have long been a compulsory curriculum at universities in developed countries such as the UK, the US, etc. Another reality is that many businesses have built corporate culture, while the team of graduates with very little understanding of culture in business activities will absorb and understand the cultural values of the business more slowly, and have a less comprehensive and profound view of the meaning of consolidating and promoting the system of cultural values in business activities at the enterprise they are working for. The inclusion of corporate culture and related content in the official curriculum contributes to providing basic knowledge for the next generation of businessmen. Thus, the future generation of businessmen will be more aware of this issue and focus on building and developing cultural value systems in Vietnam's business activities in the future.
In the current situation, many Vietnamese enterprises are not yet clearly aware of the issue of culture in business, so it is extremely necessary to disseminate documents on culture, the influence of culture on business, promoting the role of culture in business activities, corporate culture, etc. for enterprises. Trade promotion agencies such as the Vietnam Chamber of Commerce and Industry can coordinate with foreign trade agencies to publish books introducing the role of culture in business, corporate culture, etc., guidelines on culture in foreign business activities and experiences in developing culture in business of countries around the world. In the world, culture in business and corporate culture have become a tool to enhance the competitiveness of enterprises. The success of enterprises is a clear demonstration of this issue. However, in Vietnam, the number of enterprises interested in this issue is still very small. Recently, with the widespread propaganda of the mass media, many businesses have begun to pay attention to building corporate culture but do not know where to start and how to do it. Some private consulting centers have grasped this need and advertised consulting on building corporate culture, however, the program and content are not consistent, and the consulting has not had many remarkable results.
CONCLUDE
The 21st century is a century that brings many opportunities and challenges to countries, including Vietnam. The process of globalization and international economic integration has helped Vietnam have more opportunities to exchange and learn from the outside, creating momentum for Vietnam's economy to grow rapidly. However, joining the World Trade Organization (WTO) and opening the economy has forced Vietnamese enterprises to face fierce competition from foreign enterprises, in addition to the expansion of economic and cultural exchanges, ... and the increasingly deep integration trend has created conditions for the introduction of different cultures with different business, consumption, and living styles, ... Along with the development of human society, the importance of culture in business activities has also been increasingly affirmed. Sustainable economic development can only be achieved on the foundation of a cultured society. Therefore, success in today's marketplace requires an understanding of one's own national culture, the culture of the partner country, and cultural differences, and the flexible application of positive cultural values to business activities to form a unique competitive capacity for one's business. Likewise, to stand firm in the face of increasingly fierce competition in the market, businessmen cannot only equip themselves with knowledge, technology, etc., but also a solid cultural foundation for the leader himself and for the business. It is time for the Vietnamese government and relevant agencies to pay more attention to this issue to raise cultural awareness and control order in business activities in Vietnam.
Culture is a very diverse field. The role of culture and cultural issues in business, as well as corporate culture, is relatively complex. Due to the
Due to many limitations in the research process, this thesis still has many shortcomings. In the future, with the help of knowledge and methods from lecturers of Foreign Trade University, as well as more favorable conditions in terms of research, I hope to have a new step of development in awareness to further complete this thesis.
LIST OF REFERENCES
1. Hoang Trong and Hoang Phuong Thao, Marketing Management, Statistical Publishing House 1996.
2. Phillip Kotler, Understanding Marketing from A to Z, Tre Publishing House - 2005
3. Prof. Dr. Nguyen Thi Mo, Hoang Ngoc Thiet, Textbook of law in foreign economic activities, Education Publishing House - 2005.
4. Sanjyot P. Dunung, Doing Business in Asia, National Political Publishing House - 1998.
5. Nguyen Hien Le, The Book of Changes, the Way of the Gentleman, Literature Publishing House - 1994.
6. Matt Haig, The Truth About the 100 Biggest Brand Failures of All Time, Ho Chi Minh City General Publishing House - 2005.
7. Donald Hendon, The Truth About Product Marketing Failures, Ho Chi Minh City General Publishing House - 2005.
8. Fons Trompenaars and Charles Hampden-Turner, Conquering the Waves of Culture, Tri Thuc Publishing House - 2006.
9. Adam M. Brandenburger and Barry J. Nalebuff, Game Theory in Business, Knowledge Publishing House - 2007.





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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