The third reform package, Hartz III, was officially implemented on 1 January 2004. Hartz III aimed to modernise the employment and support agencies, and to implement a more efficient service-oriented approach to supporting job seekers. The most prominent proposals were: A 30% cut in unemployment benefits would be allowed if a worker did not accept a suitable job offer; Access to unemployment insurance would be tightened. Under Hartz III, all unmarried Germans would have to look for work anywhere in the country. They would also be forced to accept a job with a salary 20% lower than before. Those who did not want to work would be penalised by increased social security contributions. The state also raised the retirement age from 65 to 67, reducing the pension fund. To stimulate job creation, the government has cut health insurance costs from the total salary paid by employers from 14.3% (in 2003) to 12.15% (in 2006) [193; pp.22-24].
Reforms aimed at modernizing and making the German labor market and employment more flexible were further reinforced by a package of reform projects in Agenda 2010 that Chancellor Gerhard Schröder introduced to the Federal Parliament on March 14, 2003 and was officially adopted on December 19, 2003. Agenda 2010 is a package of reform projects including: Labor market reform; Social security reform; and Tax reform. The reform proposals of the Hartz Commission became the basis for the labor market reform measures of Agenda 2010. Along with the integration of labor market modernization services and employment of the Hartz reforms, Agenda 2010 also emphasized forcing the unemployed to accept low-paid jobs, or to do jobs that are not in their fields of training. According to the proposal of Hartz IV reform (approved in 2003 and officially effective from January 1, 2005) and Agenda 2010, to help the unemployed reintegrate into the labor market, the government has proposed a reform to merge unemployment benefit policy (unemployment benefit I) and job search benefit into unemployment benefit policy II (Arbeitslosengeld II - ALG II). Accordingly, people aged 15 - 65, who are able to generate income, are able to work 3 hours/day or more, but are unemployed or have a job but their income is not enough to live on, will receive a subsidy from the state's tax source to ensure their living. Recipients of the subsidy are also advised and introduced to jobs through job introduction centers across the states. In addition, the state also encourages employers to retrain workers so that they have enough skills to meet job requirements. However, if the recipient does not find a job within 12 months, they will only receive 345 Euros per month. This regulation will increase the pressure on the long-term unemployed, pushing workers back into the job market. Therefore, after 2 years of implementation, 1.6 million people have found new jobs. Thus, the reforms have encouraged
encourage job search instead of providing generous benefits that ease the burden on social security.
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Solutions for tourism development in Tien Lang - 10
zt2i3t4l5ee
zt2a3gstourism, tourism development
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- District People's Committees and authorities of communes with tourist attractions should support, promote, and provide necessary information to people, helping them improve their knowledge about tourism. Raise tourism awareness for local people.
*
* *
Due to limited knowledge and research time, the thesis inevitably has shortcomings. Therefore, I look forward to receiving guidance from teachers, experts as well as your comments to make the thesis more complete.
Chapter III Conclusion
Through the issues presented in Chapter II, we can come to some conclusions:
Based on the strengths of available tourism resources, the types of tourism in Tien Lang that need to be promoted in the coming time are sightseeing and resort tourism, discovery tourism, weekend tourism. To improve the quality and diversify tourism products, Tien Lang district needs to combine with local cultural tourism resources, at the same time combine with surrounding areas, build rich tourism products. The strengths of Tien Lang tourism are eco-tourism and cultural tourism, so developing Tien Lang tourism must always go hand in hand with restoring and preserving types of cultural tourism resources. Some necessary measures to support and improve the efficiency of exploiting tourism resources in Tien Lang are: strengthening the construction of technical facilities and labor force serving tourism, actively promoting and advertising tourism, and expanding forms of capital mobilization for tourism development.
CONCLUDE
I Conclusion
1. Based on the results achieved within the framework of the thesis's needs, some basic conclusions can be drawn as follows:
Tien Lang is a locality with great potential for tourism development. The relatively abundant cultural tourism resources and ecological tourism resources have great appeal to tourists. Based on this potential, Tien Lang can build a unique tourism industry that is competitive enough with other localities within Hai Phong city and neighboring areas.
In recent years, the exploitation of the advantages of resources to develop tourism and build tourist routes in Tien Lang has not been commensurate with the available potential. In terms of quantity, many resource objects have not been brought into the purpose of tourism development. In terms of time, the regular service time has not been extended to attract more visitors. Infrastructure and technical facilities are still weak. The labor force is still thin and weak in terms of expertise. Tourism programs and routes have not been organized properly, the exploitation content is still monotonous, so it has not attracted many visitors. Although resources have not been mobilized much for tourism development, they are facing the risk of destruction and degradation.
2. Based on the results of investigation, analysis, synthesis, evaluation and selective absorption of research results of related topics, the thesis has proposed a number of necessary solutions to improve the efficiency of exploiting tourism resources in Tien Lang such as: promoting the restoration and conservation of tourism resources, focusing on investment and key exploitation of ecotourism resources, strengthening the construction of infrastructure and tourism workforce. Expanding forms of capital mobilization. In addition, the thesis has built a number of tourist routes of Hai Phong in which Tien Lang tourism resources play an important role.
Exploiting Tien Lang tourism resources for tourism development is currently facing many difficulties. The above measures, if applied synchronously, will likely bring new prospects for the local tourism industry, contributing to making Tien Lang tourism an important economic sector in the district's economic structure.
REFERENCES
1. Nhuan Ha, Trinh Minh Hien, Tran Phuong, Hai Phong - Historical and cultural relics, Hai Phong Publishing House, 1993
2. Hai Phong City History Council, Hai Phong Gazetteer, Hai Phong Publishing House, 1990.
3. Hai Phong City History Council, History of Tien Lang District Party Committee, Hai Phong Publishing House, 1990.
4. Hai Phong City History Council, University of Social Sciences and Humanities, VNU, Hai Phong Place Names Encyclopedia, Hai Phong Publishing House. 2001.
5. Law on Cultural Heritage and documents guiding its implementation, National Political Publishing House, Hanoi, 2003.
6. Tran Duc Thanh, Lecture on Tourism Geography, Faculty of Tourism, University of Social Sciences and Humanities, VNU, 2006
7. Hai Phong Center for Social Sciences and Humanities, Some typical cultural heritages of Hai Phong, Hai Phong Publishing House, 2001
8. Nguyen Ngoc Thao (editor-in-chief, Tourism Geography, Hai Phong Publishing House, two volumes (2001-2002)
9. Nguyen Minh Tue and group of authors, Hai Phong Tourism Geography, Ho Chi Minh City Publishing House, 1997.
10. Nguyen Thanh Son, Hai Phong Tourism Territory Organization, Associate Doctoral Thesis in Geological Geography, Hanoi, 1996.
11. Decision No. 2033/QD – UB on detailed planning of Tien Lang town, Hai Phong city until 2020.
12. Department of Culture, Information, Hai Phong Museum, Hai Phong relics
- National ranked scenic spot, Hai Phong Publishing House, 2005. 13. Tien Lang District People's Committee, Economic Development Planning -
Culture - Society of Tien Lang district to 2010.
14.Website www.HaiPhong.gov.vn
APPENDIX 1
List of national ranked monuments
STT
Name of the monument
Number, year of decisiondetermine
Location
1
Gam Temple
938 VH/QĐ04/08/1992
Cam Khe Village- Toan Thang commune
2
Doc Hau Temple
9381 VH/QĐ04/08/1992
Doc Hau Village –Toan Thang commune
3
Cuu Doi Communal House
3207 VH/QĐDecember 30, 1991
Zone II of townTien Lang
4
Ha Dai Temple
938 VH/QĐ04/08/1992
Ha Dai Village –Tien Thanh commune
APPENDIX II
STT
Name of the monument
Number, year of decision
Location
1
Phu Ke Pagoda Temple
178/QD-UBJanuary 28, 2005
Zone 1 - townTien Lang
2
Trung Lang Temple
178/QD-UBJanuary 28, 2005
Zone 4 – townTien Lang
3
Bao Khanh Pagoda
1900/QD-UBAugust 24, 2006
Nam Tu Village -Kien Thiet commune
4
Bach Da Pagoda
1792/QD-UB11/11/2002
Hung Thang Commune
5
Ngoc Dong Temple
177/QD-UBNovember 27, 2005
Tien Thanh Commune
6
Tomb of Minister TSNhu Van Lan
2848/QD-UBSeptember 19, 2003
Nam Tu Village -Kien Thiet commune
7
Canh Son Stone Temple
2160/QD-UBSeptember 19, 2003
Van Doi Commune –Doan Lap
8
Meiji Temple
2259/QD-UBSeptember 19, 2002
Toan Thang Commune
9
Tien Doi Noi Temple
477/QD-UBSeptember 19, 2005
Doan Lap Commune
10
Tu Doi Temple
177/QD-UBJanuary 28, 2005
Doan Lap Commune
11
Duyen Lao Temple
177/QD-UBJanuary 28, 2005
Tien Minh Commune
12
Dinh Xuan Uc Pagoda
177/QD-UBJanuary 28, 2005
Bac Hung Commune
13
Chu Khe Pagoda
177/QD-UBJanuary 28, 2005
Hung Thang Commune
14
Dong Dinh
2848/QD-UBNovember 21, 2002
Vinh Quang Commune
15
President's Memorial HouseTon Duc Thang
177/QD-UBJanuary 28, 2005
NT Quy Cao
Ha Dai Temple
Ben Vua Temple
Tien Lang hot spring
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Overview of the Economic, Social and Educational Situation of Dak Glong District, Dak Nong Province -
Economic and social changes in My Duc district, Ha Tay from 1991 to 2008 - 21 -
Economic and social changes in My Duc district, Ha Tay from 1991 to 2008 - 15
It can be seen that Chancellor Gerhard Schröder has issued a new version of the social market that he calls “Neue Mitte (new center). The philosophy of this strategy is that the government will act as “a trampoline to help the unemployed “bounce” back into the labor market instead of just being a mattress for them to rest comfortably” [39; p.80].
The Hartz and Agenda 2010 reforms have really played a role in economic growth and creating flexibility for the labor market and employment in the Federal Republic of Germany since 2005. The “employment miracle” [223; p.32] was really created in Germany from 2003 to 2005, bringing success in Germany's economic growth in the face of global and regional economic crises.

In terms of vocational training, Germany is widely known for its high-quality vocational education and training (VET) system, which was completed by the Vocational Training Act of 1969 and the Vocational Training Assistance Act of 1981. “The German VET system consists of three areas: the famous dual system of enterprise-based training combined with school-based education (apprenticeships); fully qualified vocational education programs (mainly for white people at intermediate level, mainly female-led occupations in sectors such as health, social work and communications, including nurses, kindergarten teachers, medical assistants) and training for popular occupations, the so-called transition system” [125; p.3]. The unification of the two German states, slow economic growth and high unemployment after the shock of unification forced Germany to make adjustments and reforms in vocational education for workers.
Among the German vocational education and training policies, the most famous is the dual vocational training system (parallel vocational training). The dual system is firmly established in the German education system. The main feature of the dual system is on the one hand cooperation between mainly small and medium-sized companies and publicly funded vocational schools. This cooperation is regulated by law. Students in the dual system usually spend part of each week at a vocational school and the other part at a company, or they can spend a longer period in each place before alternating. Dual training usually lasts two to three and a half years. After reunification, the dual vocational training system was extended to new states. Dual vocational training in Germany is an essential pillar for innovation and economic competitiveness and is central to social cohesion. In its implementation, the German dual vocational training system has been affected by demographic changes; The challenges of globalization require reforms in vocational education and training in Germany.
For the Eastern states, improving the labour market, employment and vocational training is part of the workforce development and building plan. Therefore, the Vocational Training Act was extended to the Eastern states from
19/7/1990. After the official reunification of Germany, responsibility for education was transferred to the private sector as in the West. At the same time, all vocational schools were supported by the Länder. This was therefore a prerequisite for the full takeover of the dual vocational training system in West Germany. These policies aimed at improving the quality of the labor force in East Germany and at reducing the flow of people migrating from East to West Germany.
Germany's reforms of the labor market, employment and vocational training are very typical policies in the process of adjusting the German development model after the decline in the first decade after reunification. For the first time, Germany has introduced such comprehensive reform policies to reduce unemployment and create more jobs.
3.1.3.3. Expanding social security policy
According to the International Labor Organization (ILO): “Social security is a protection that society provides for its members through a number of widely applied measures to cope with economic and social hardships and shocks that cause loss or serious reduction of income due to sickness, maternity, work-related injury, loss of working capacity or death. Providing medical care and benefits for families with children” [70; p.9]. During the period of division after World War II, West Germany formed a social market economy with the highest quality of social security in the world. Therefore, after 1990, along with the reconstruction of the East, the social security system of the new Germany also had reforms and adjustments to help the new states catch up in terms of living standards compared to the old states.
Since reunification, Germany has had to establish a unified pension system nationwide, while reforming and adjusting the pension system to provide the best support for retired seniors. There have been many reform laws and new pension policies enacted from 1990 to 1997. In 1992, the pension reform law officially came into effect, marking important adjustments to the pension and pension insurance system of the Federal Republic of Germany. The content of the 1992 reforms was that pension adjustments were no longer based on the growth of total wages, but on net wages in the previous year. In 1997, Germany passed a pension reform law, in which the state guaranteed that pensions were adjusted according to the pace of economic growth. At the same time, the state also implemented a very high social welfare policy, accounting for 1/3 of the total social product. The 1997 Pension Reform Act is the most significant of the pension reforms.
The crystallization of the reform laws that have been enacted is to raise the retirement age limit, extend the insurance period and lower the pension level. Under the regulations starting in 2001, the age limit of 60 (early retirement benefits for unemployed and
The retirement age (63 for women) and the age of 63 for long-term insurance will gradually increase to 65. Those who retire earlier will have to accept a reduction in their pension.
The changing age structure of the German population changes the contribution rate for pensioners. In the future, fewer contributors will have to support more pensioners. Therefore, pension levels need to be reduced and contribution rates stabilized. To continue to ensure a pension in old age, private and occupational pensions have been promoted more strongly since 2002: through subsidies (such as basic and child benefits) or tax subsidies. The German government also ensures that the health insurance system, unemployment insurance, and long-term care insurance always ensure a high social welfare state, economic development in parallel with social security.
Along with the social security reforms, the Federal Republic of Germany also transferred the social security system of West Germany to East Germany. Before unification, Germany had a comprehensive social security system in the West, but "a problem with the German social security system when East Germany merged into West Germany was that social insurance, health insurance, and social assistance almost did not exist in East Germany. Therefore, applying the social security system to East Germany was very complicated, time-consuming and resource-consuming" [6; p.2]. However, in order to achieve the goal of comprehensive unification, which could completely eliminate the borders of the previous division, the social security policies of the entire Federation in general and the policies for the East in particular needed to be adjusted and reformed appropriately. Only appropriate policies can truly bring about unification at the deepest levels of society. This also led to the need to adjust the legal system and the administrative management system.
From the fact that health is a high priority for every individual, public awareness and the social security system. After unification, the social security laws of the former West German states were also taken over by the new states. The single social insurance scheme was replaced by a structured system with separate pension, health, accident and unemployment insurance. Pensions were adjusted with wage adjustments in East Germany to the levels of the former federal states, which were increased. The Federal Government agreed to a temporary “start-up grant”, provided that state contributions and subsidies did not cover the increased costs and benefits of the pension insurance.
The same was true of unemployment insurance, which quickly became an important issue in social life, because the collapse of the East German economy led to rising unemployment. In order to avoid serious political consequences, the social consequences of this development had to be absorbed by the Federal Government. Unemployment benefits, short-time work subsidies and employment creation measures, long known in the former states, now applied in East Germany to shape the daily lives of many people.
With the social market economic model that has been practiced very successfully by the Germans
public. In which, the state always aims to bring the people the best conditions for care and development. The reforms of the pension and insurance regimes of the Federal Republic of Germany are to make the welfare regimes more suitable to the new historical conditions. At the same time, the Federal Government also advocates implementing good social security to create a foundation for faster and more solid economic and social development and East-West harmony.
3.1.3.4. Economic and social transformation towards sustainability
In 1987, the World Commission on Environment and Development (WCED) (Brundtland Commission) defined sustainable development as: “Each generation must solve its own tasks and not burden future generations, in which: “needs” (especially the needs of the world's poorest) are given high priority and attention is paid to the negative impacts that the state of technology and social organization have on the ability of the environment to meet current and future needs with the principle that “sustainable development is development that meets the needs of the present generation without jeopardizing the ability of future generations to meet their own needs” [108; p.24].
In Germany, the process of building a modern industrial state after World War II had serious consequences for the environment and people's lives. In a speech on April 28, 1961 in Bonn, politician Willy Brandt (who later became Chancellor of West Germany from 1969 to 1974) said that "the sky over the Ruhr must turn blue again" [291], from which the term "blue sky of the Ruhr" (blaue Himmel über der Ruhr) began to give rise to greater government attention to environmental issues and, more broadly, sustainable development.
After the country was reunified, along with the process of reconstruction and development of the two regions, the requirements for environmental issues, especially balanced, comprehensive and sustainable development, became more urgent. Germany has also achieved many successes in controlling environmental issues and ensuring the quality of life. The control of motor vehicle emissions, wastewater treatment, and environmental pollutants have been significantly reduced through the application of environmental protection technology. In the new states, too, large investments in environmental protection have improved the air quality around classrooms, and in rivers and lakes, the return of sensitive fish species is evidence of new life. However, these achievements have not changed the fact that less visible environmental impacts have been overlooked in other areas. Our current way of living, producing and consuming is still endangering the natural foundations of life for the present generation and certainly for future generations. The threat of climate change, the loss of semi-natural habitats and the growing red list of extinct animals and plants are clear signals [110; p.9].
As the 21st century begins, recognizing the challenges of climate change
In April 2002, the Federal Government officially launched a national strategy for sustainable development (Germany's Perspective on Our Sustainable Development Strategy - Perspektiven für Deutschland Unsere Strategie für eine nachhaltige Entwicklung). This first national sustainability strategy was presented by the Federal Government at the United Nations World Summit on Sustainable Development in Johannesburg in 2002 to call for the development of national sustainability strategies, which had been developed at the United Nations Conference on Environment and Development in Rio de Janeiro in 1992.
The 2002 German Sustainable Development Strategy stated the mission of sustainable development including: Commitment to future generations, quality of life, social cohesion and international responsibility. It includes specific targets such as:
Firstly, regarding the commitment to future generations, the development strategy stated that: The responsibility of today's generation for the life opportunities of future generations is not only on paper, but must also be implemented; not in words but in action. The principle of sustainable development is to balance the needs of the current generation with the lives of future generations. To fulfill the commitments on development conditions for future generations, the targets that are focused on are: Climate protection, renewable energy, sustainable land use, biodiversity, public debt control, economic preparedness, innovation and investment in education [110; pp.89 - 109].
Second, on quality of life , the Federal Government states: The term sustainability may sound cumbersome, but at its core it is important and simple: it is about maintaining a good quality of life for everyone, now and in the future, and improving it where possible. People should have the opportunity to take responsibility for their lives, learn and work, to be responsible for themselves and others and to live in a network of social relationships in a healthy and safe environment. People with capabilities and responsibilities. An intact environment is therefore indispensable for quality of life, but quality of life encompasses much more. It includes health, opportunities for personal development, decent work, adequate housing, sufficient income, social recognition as well as good schools, a liveable and safe city with diverse cultural offerings. These elements cannot be separated. Only the interaction of all elements can create a complete quality of life. To evaluate the quality of life, it is necessary to base on the evaluation of the following factors: economic prosperity, dynamism of the living environment, air quality, nutrition for people, health care and crime prevention and security protection [110; pp.109 - 120].
Third, in terms of creating social cohesion , Germany has been successful in building a welfare state since World War II. Therefore, when developing a sustainable development strategy, the Federal Government is always deeply aware that: Living in solidarity and
Social cohesion is a fundamental prerequisite for an economically and socially successful society. Only on this basis can we master the challenges ahead and proactively shape structural changes in the economy and the world of work. To prevent poverty and social exclusion as much as possible, to prevent the division of society into winners and losers, to involve all segments of the population in economic development and to enable them to participate in political and social life, these factors characterize the social sustainability dimension of Development [110; p.29] . The goal of creating social cohesion will be committed to the indicators of: employment, equal rights, development conditions for families and the integration of foreign citizens in Germany.
Fourth, on international responsibility , starting from the recognition that there are very serious problems in the world situation such as: poverty is still common in developing countries, the gap between these countries and developed industrial countries is growing; greenhouse gas emissions and soil erosion are endangering human life; the world's birth rate is decreasing but the population is still increasing. A series of other problems include storms and floods, droughts and desertification as a result of global climate change, deforestation, pollution and overfishing of the oceans, loss of plant and animal species, arable land and grasslands. That causes poverty in many countries, which often leads to migration - the source of conflict and violence. Faced with this reality, Germany's current and future development will be closely linked to the rest of the world. This concerns both global environmental protection and economic development, as Germany is an economy closely linked to global trade. Therefore, in formulating a sustainable development strategy, the German Government not only commits to domestic factors but also identifies its international responsibilities in the EU and global sustainable development strategies. The 2002 strategy demonstrated Germany's commitment to responsible actions on the following issues: Fighting poverty, promoting development; promoting the protection of resources and the environment worldwide; promoting the sustainable use of resources; improving economic development capital; taking advantage of the World Summits on environmental protection [110; pp.299 - 321].
Thus, the sustainability strategy of the German Federal Government is based on a comprehensive, integrated approach because only by taking into account the interactions between the three sustainability dimensions of ecological, economic and social issues can long-term sustainable solutions be achieved. The strategy aims at economic development, social balance and ecological development [260]. Sustainable development has thus become a central goal, guiding the actions and management of the country by the Federal Government. Several associations have been established to ensure the implementation of national sustainable development measures, in particular the Sustainable Development Council (Rat für Nachhaltige Entwikklung).
Since the first launch of the sustainable development strategy, in a 4-year cycle,
Germany will conduct surveys, assessments and adjustments to its sustainable development strategy, and issue sustainable development strategies in 2004, 2008, 2012 and 2016.
In its 2004 progress report and sustainable development strategy, the Federal Government continues to rely on four pillars for sustainable national development and responsible regional and global engagement. However, in the area of quality of life, the German government emphasizes healthy production, healthy eating and sustainable consumption policies. This also reorients German and EU agricultural policy. In terms of responsibility to future generations, the 2004 sustainability strategy emphasizes the focus on developing efficient and environmentally friendly transport and reducing emissions. Meanwhile, referring to international responsibility, Germany also actively contributes to prioritizing sustainable energy, sustainable trade, and disaster risk reduction... Based on the assessment of the current situation, situation, and some urgent issues of Germany and the world, Germany's sustainable development strategy in 2004 gives special priority to the following areas: adjusting the structure of new energy supply, especially renewable energy; proposing a new fuel strategy; reducing land use; developing the potential of the elderly in the economy and society. The energy issue is considered central to Germany's sustainable development strategy this time: " energy supply is a safe, affordable, consumer-friendly, environmentally friendly and environmentally friendly source of energy, which is of great importance for sustainable development" [104; p.164]. For the Federal Government, an important goal is to stimulate investment in sustainable energy supplies; to increase the efficiency of electricity production and consumption, combined with the expansion of ecologically and economically viable renewable energy. These priorities are due not only to rising oil prices and the growing world energy consumption, but also to the fact that in 2003 Europe had experienced an unprecedentedly hot and dry summer that severely affected the electricity supply in Germany and other European countries.
3.2. Economic development situation
3.2.1. Slow economic growth after unification
The result of the unification process brought new conditions for economic development. A prosperous social market with 60 million people quickly “absorbed” equal social and economic benefits, compared to 20 million people of a centralized economic regime. Chancellor Helmut Kohl and many European and world politicians expected a German economic boom. However, the development of the German economy after 1990 did not meet expectations.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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