INTRODUCTION
In recent years, implementing the renovation policy initiated and led by our Party, the trade sector has worked together with other sectors and localities to strive and achieve important initial achievements in the field of goods and services circulation, contributing to profound changes in the domestic market and position in foreign markets. Types of services associated with goods circulation have developed strongly, promoting production and business, contributing to serving the lives and solving employment for workers. Among them, it is impossible not to mention the food production and business sector, a consumer goods production sector that is always closely associated with people's daily lives.
Every business clearly sees the importance of the market impact on business, sees the factors that impact production and business efficiency, and from there builds a suitable business plan. For a general food exploitation and supply enterprise, the issue of promoting the consumption of goods is more important than ever because the main function of the enterprise is to exploit and trade food. Through the internship period at the enterprise, I have a little understanding of the current situation and production and business situation of the enterprise. With my own knowledge and the enthusiastic help of the instructor and the teachers in the enterprise, I would like to propose some small solutions to contribute to the promotion of business development of the enterprise.
With the topic: "Some solutions to promote food business activities at the General Food Exploitation and Supply Enterprise" . In addition to the introduction and conclusion, it is divided into 3 chapters:
- Chapter I: General theory of food business of enterprises
- Chapter II: Current status of food business activities at the General Food Exploitation and Supply Enterprise
- Chapter III: Some solutions to promote food business at the enterprise exploiting and supplying synthetic food
Chapter I
GENERAL THEORY OF FOOD BUSINESS OF ENTERPRISES
1. Concept and role of food business in the production and business process
1.1. Concept of business and food business
There are many different understandings of business, here are a few definitions:
Business is the implementation of one, several or all stages of the investment process from production to consumption of products or provision of services on the market for the purpose of making a profit.
(Excerpt from Vietnamese Enterprise Law)
Business is an economic activity aimed at making a profit for the business entity in the market.
(Excerpt from business administration theory textbook)
When conducting any business activity, it is necessary to use a set of means, people, capital... and put these resources into operation to generate profits for the business. But they all have the common characteristic of being closely linked to the movement of capital, a business entity not only needs capital but also needs ways to make its capital rotate continuously, so that at the end of the business cycle the capital increases again. On the other hand, the business entity must have revenue to cover costs and make a profit. Food business is one of thousands of business forms, is a consumer goods business field, it has the same common characteristics
as above but has its own characteristics:
- Consumers have little knowledge about systematic goods: there are tens of thousands of products on the market, although people have taken advantage of many methods.
Methods of introducing goods and businesses, but consumers still do not fully understand the production address, quality, characteristics, uses and how to use all types of goods.
- Purchasing power in the market changes greatly, over time, by location... consumers can consider very carefully when they need to shop, especially at a time when there are many consumer goods that can replace each other.
- The difference in consumers is very large: between different classes, statuses, groups of people with different occupations, ethnicities, genders, cultural levels, ages, and living habits, so their understanding and consumption of different types of food products are different.
- Many people buy food because it is associated with people's daily lives. All members of society have consumption needs, but each time they buy not much, it is petty and scattered because life needs are very diverse.
Here, the business items are food products associated with human needs: food, sugar, milk, canned food, cooking oil, beer, wine, flour, candy, etc. Its raw materials are products of agriculture, forestry, livestock, aquaculture, and some other processing industries. Agricultural products are used as input materials for food production and business, so we must clearly understand its characteristics to proactively exploit this input source in the best way. Agricultural products business has the following characteristics:
+ Seasonality: because livestock and crop farming are seasonal, it is necessary to know the production rules of agricultural products to prepare well before the harvest season. When the harvest season comes, it is necessary to quickly concentrate labor resources to carry out the purchasing and processing of products from these industries.
+ Dispersion: agricultural products are dispersed in rural areas and in the hands of millions of farmers, while consumption is concentrated in cities and concentrated industrial zones. Therefore, the location of purchase, method of purchase, processing and transportation must be suitable to the above characteristics.
+ Regional: depending on the terrain of each place, some areas are suitable for growing agricultural crops, some for industrial crops, some for animal husbandry, so there are very different agricultural product production facilities with a fairly high commodity ratio.
+ Instability: Agricultural production is unstable, agricultural output can fluctuate erratically, one region has a good harvest, another region has a bad harvest...
Agricultural products are very diverse, production and consumption are scattered everywhere, supply and demand relationships are very complicated, so the agricultural products business must master the rules of their circulation: master the production area, master the direction and consumption area of traditional agricultural products, master the characteristics, quality and seasonality of agricultural products. The business entity can be a trading company that only acts as a bridge between production and consumption or a manufacturer and processor. In addition to needing a business registration license, manufactured products must also have a certificate of food hygiene and safety issued by the Ministry of Health.
1.2. The role of food business
1.2.1. The role of food business in socio-economic development
Food business is a process that includes many stages, many steps, many complex and continuous parts that are closely related and intertwined. The results of this stage or part affect the quality of other stages or the entire business process, in which the product consumption stage is considered the key stage that determines the success or failure of the business. Producing but not consuming or slow-consuming food products will cause the business to lose money and then go bankrupt.
Food is an important factor for society in general and for each individual in particular. Food provides people with nutrients such as starch, fat, vitamins, protein and other minerals... helping people have the health to survive, work and develop.
Product consumption plays a role in balancing the supply and demand of food in the market. Food can be in its natural form or processed, the product is produced and then consumed, which means that the production and business of food takes place normally and continuously, avoiding imbalances in the supply and demand of food products. Food businesses have the need to use social resources to ensure inputs for production such as raw materials, capital, human resources, machinery and equipment, technology, etc., which has affected a series of other activities, other business areas such as livestock breeders, growers, human factors, socio-cultural factors. That is, it has directly or indirectly affected the development of other industries or the entire national economy.
Consumption of products in general and food consumption in particular does not directly create material wealth for society, but it only serves the process of continuing production in the circulation stage. Food business has many effects on the field of production and social consumption, it provides products such as food, foodstuffs which are essential goods to all people in a complete, timely, synchronized, correct quantity, quality in a convenient way, with an increasingly expanding scale. For production fields, commercial enterprises, wholesale and retail agents can receive products, technical input materials in a timely, synchronized, correct quantity, quality. For the consumption field, individuals can easily satisfy the need for food products on the market in a timely and civilized manner, thanks to a series of stores, stalls, supermarkets... Providing for everyone, every family and the diverse needs of all classes of people, ages, and occupations. It also has the effect of stimulating demand, suggesting needs, directing consumers to high quality food products, convenient to use, and at the same time diversifying products with diverse, civilized, and modern service styles.
1.2.2. The role of food business in business development
Food business from the stage of purchasing raw materials, production and processing, and product consumption, every stage is important to increase the efficiency of business activities if any stage is operating poorly or behind schedule.
will affect other stages. But it must be said that in business in general and food business in particular, the consumption of goods is an important stage, because it directly affects other stages, the existence and development of the enterprise. To continue and promote business in the market, enterprises operating in the food industry always seek to reproduce and expand the market so that there are many products that meet the maximum needs of customers. The necessary and sufficient condition is that the enterprise must consume the product so that it can earn an amount of money to ensure compensation for the costs incurred, and make a profit from which the enterprise has enough resources to continue to reproduce and expand for the next production cycle. If the enterprise cannot consume, it will cause capital stagnation, increase warehouse and preservation costs, etc., causing stagnation in production and business activities.
For the food industry, product consumption plays an important role in maintaining and expanding the market. The more products are consumed, the more the food product has been accepted by the market, and more customers need to know the product, know the brand, and know the food business. In any form of business, the goal of maintaining and expanding the market is a very important goal for the business to be able to maintain and develop. The business must propose measures to stimulate consumption volume, increase sales not only in the current market but also in the potential market. The larger the volume of goods sold, the more conditions the business has to expand and develop its business, thereby discovering more needs and launching new food products.
Food consumption in enterprises also contributes to improving the production and business efficiency of enterprises, through the indicators of profit, capital turnover rate, and cost per capital. Business efficiency is an economic category that reflects the level of use of elements of the business process in enterprises to achieve the highest results, with the lowest cost. It is not only a measure of the level of business organization but also a matter of survival for enterprises. Food consumption directly affects the process of organization and management, promotes the application of scientific and technological advances, improves food quality, and reduces production costs of enterprises in the food industry.
Organizing consumption activities well helps reduce circulation costs, reduce storage time of finished products and raw materials, increase capital turnover, shorten production and business cycles, etc., thereby helping businesses increase revenue and bring high profits.
Food consumption brings a higher position and safety to food businesses in the current fiercely competitive environment with businesses in the industry and outside the industry, this is also a goal that any business wants to aim for. Position is assessed through sales, quantity of goods sold, and the market scope it occupies. Every business must always pay attention to reputation, to the trust of customers in the business's products, to the business's brand, in order to create momentum for expanding the consumption market, increasing competitiveness.
Food consumption plays a role in connecting food producers and processors with consumers of their products. It helps food producers better understand the results of their production and business processes through the feedback of food consumers, thereby also grasping their new needs. At the same time, through consumption activities, businesses can also check the business performance of units, stores, agents, branches, etc. On that basis, businesses will have effective measures for each market segment to be able to exploit the needs of customers to the maximum.
For the input activities of enterprises, it is the first stage of the production and business process. Without it, there will be no production, leading to no products for consumption. If this stage is well organized from the stages of researching sources of goods, organizing purchasing, transportation, preservation, preliminary processing, etc., it will help the production and business activities of enterprises to take place continuously, smoothly and without interruption. There will always be products to best meet the most complete needs, even when the volume of food purchases reaches its highest level in the business cycle (near the Lunar New Year every year). Thereby improving the quality of products, reducing the cost per unit of product, helping enterprises in the food industry to gain an advantage in competition, even with alternative products, and increasing profits.
2. Content of food business
2.1. Purchasing activities for production materials (sourcing)
In order for production and consumption activities to take place continuously without interruption, it is necessary to ensure regular and continuous supply of raw materials, machinery and equipment... Only by ensuring sufficient quantity, correct items and necessary quality within the prescribed time can production be carried out normally and production and business be effective. Supplies (raw materials, fuels, etc.) for production in enterprises play a very important role, contributing to improving the level of technology, enhancing competitiveness, and meeting the requirements of industrialization of the country. Input materials for food production such as: fresh and dried agricultural products (rice, chili, bamboo shoots, garlic, soybeans, sugarcane, melons, etc.), machinery and equipment, capital, infrastructure, electricity, water.
Ensuring good materials for production means meeting the requirements of quantity, quality, timeliness, variety and uniformity. This affects the productivity of the enterprise, the quality of the product, the rational and economical use of materials, the financial situation of the enterprise, the efficiency of production and business, the existence and development of the enterprise.

In a market economy, the content of input work for production and business in general and for the food sector in particular (logistics of materials for production) includes market research, determining material sources, planning material procurement, organizing procurement, organizing reception, preservation and distribution to management of use and settlement.
Management analysis and evaluation
Identify needs
Building a material requirements plan
X D material assurance methods
Inventory management and preservation Internal Material Provision Material settlement | ||
Internal material management | ||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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