2.1.3. Branch organizational structure
Diagram 2.1: Management organization structure

Source: Human Resources Department
2.1.4. Some business performance results of the Branch
2.1.4.1. Business results
Table 2.1: Business performance results
Unit: billion VND
Target
Year 2018 | Year 2019 | Year 2020 | 2019/2018 | 2020/2019 | |||
Value | Rate (%) | Value | Rate (%) | ||||
Total income | 1,396.26 | 1,359.11 | 1,446.68 | - 37.16 | -2.66 | 87.57 | 6.44 |
Total cost | 1,244.12 | 1,176.90 | 1,253.63 | - 67.22 | -5.4 | 76.73 | 6.52 |
Profit | 152.14 | 182.21 | 193.04 | 30.07 | 19.76 | 10.83 | 5.95 |
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Business Performance Results of NCB – Hai An Branch -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Business Performance of the Company in the Period 2009–2011 Table 2.1. Business Results of Viet Holiday Travel Company -
Company's Business Performance Results for 3 Years (2018-2020) -
Production and Business Performance Results of La Nga Forestry Company Limited
(Source: Business performance report of VPbankTran Hung Daobranch 2018-
2020 )
* About income:
Total revenue of VPBank Tran Hung Dao branch has had good growth over the years, specifically in 2020 compared to 2019, revenue increased by 87.57 billion VND or 6.44%. Meanwhile, expenses also increased but only increased to 76.73 billion VND, causing profit in the year to increase to 10.83 billion VND. The main sources of income still come from interest income from lending activities, which is also typical of most commercial banks in Vietnam and is also a great effort of the branch during the period affected by the Covid19 pandemic.
* About cost:
In total expenses, interest expenses account for a large proportion. In 2018, the expense was VND 1,244.12 billion, in 2019, this expense was VND 1,176.9 billion, a decrease of VND 67.22 billion or a decrease of 5.4% compared to 2018; in 2020, this expense was VND 1,253.63 billion, an increase of VND 76.73 billion or an increase of 6.52% compared to 2019, this is a fairly high increase and reduces the profit of VPbank Tran Hung Dao branch. In interest expenses, the item of deposit interest payments tends to increase over the years. Because this item accounts for a large proportion of interest expenses, when this item fluctuates, the interest expense also increases significantly. This is because VPbank Tran Hung Dao branch expands business, increases capital mobilization according to plan, causing expenses to increase. In addition, interest payments on loans and interest payments on issuance of valuable papers
There have been fluctuations over the years. These are bad signs that cause profits to decrease, so VPbank Tran Hung Dao branch needs to have appropriate policies to improve business efficiency and increase profits.
* About profit
Every year, VPBank Tran Hung Dao branch has achieved the plan assigned by Vietnam Prosperity Joint Stock Commercial Bank, the following year's profit is always higher than the previous year. In 2019, the branch's profit increased by about 30.07 billion VND (an increase of 19.76%) compared to 2018. In 2020, the profit increased by 10.83 billion VND (an increase of 5.95%) compared to 2019. Although growth slowed down in 2020, overall this is still a fairly good growth rate for the branch in the context of the economy being affected by the Covid 19 pandemic. To increase profits, the branch has done a good job of managing asset items, especially loan products, diversifying services to increase revenue and save costs.
2.1.4.2. Capital mobilization activities
Activity
Dong Huy Don
g capital ear
VPBank branch of Tran Hung Dao in the past
continuous past
growth and expansion
g. To achieve
ok
as a result , only the house
tried very hard
in work
deploy a variety of mobilization products and services
g capital
We offer many forms of promotional advertising for customers to participate in depositing money . The branch is very proactive in taking care of customers and at the same time , we love them .
through care push work
Find new customers ; Established branch and
has a strong relationship with many organizations and units in Hanoi .
large sources of funds such as : State Treasury , Customs , Social Insurance , Center
Hanoi City Land Development Plan , Hanoi City Environmental Protection Plan ...
Table 2.2 : Activity results
Branch's capital mobilization in 2018-2020
Unit: billion VND
Target
Year | 2019/2018 | 2020/2019 | |||||
2018 | 2019 | 2020 | Value | Growth rate (%) | Value | Growth rate (%) | |
By segment | |||||||
Business deposits career | 2,289 | 3,300 | 5,049 | 1.011 | 44.17 | 1,749 | 53.00 |
Residential deposits | 4,257 | 4,983 | 4,488 | 726 | 17.05 | - 495 | -9.93 |
By term | |||||||
No term | 2,706 | 2,541 | 2,772 | -165 | -6.10 | 231 | 9.09 |
Term | 3,840 | 5,742 | 6,765 | 1,902 | 49.53 | 1,023 | 17.82 |
By deposit type | |||||||
VND | 5.523 | 7,194 | 8,481 | 1,671 | 30.26 | 1,287 | 17.89 |
Foreign currency | 1,023 | 1,089 | 1,056 | 66 | 6.45 | - 33 | -3.03 |
Total | 6,546 | 8,283 | 9,537 | 1,737 | 26.54 | 1,254 | 15.14 |
(Source: Branch business performance report over the years)
With the advantage of being one of the leading banks in Vietnam and having a long-standing reputation in the industry, VPbank Tran Hung Dao branch has increasingly attracted a large number of depositors. Total capital mobilization in 2019 reached VND 8,283 billion, an increase of VND 1,737 billion (equivalent to an increase of 26.54%) over the same period last year. In 2020, the total mobilized capital increased again compared to 2019 by 15.14%, corresponding to an additional value of VND 1,254 billion. Specifically:
By mobilization segment: Mobilized capital is mainly concentrated in the individual group with a rate of over 60% (in 2018, 2019) and tends to decrease in 2020. Although the amount of mobilization for each individual is often very large, due to the low mobilization value of each customer, the mobilized capital level only reaches about 47% of the total mobilized capital of VPbank Tran Hung Dao branch.
By term: Non-term deposits in 2020 reached VND 2,772 billion (accounting for about 29.06%). Term deposits reached VND 6,765 billion, accounting for the highest proportion (70.93%), an increase of VND 1,023 billion compared to 2019, due to the fact that term deposit interest rates this year tended to decrease, while long-term deposit interest rates decreased but were more stable.
By deposit type: With the current policy of the State Bank, most customers only deposit in VND, this is a correct policy to limit USDization in the economy and better circulate USD cash flow. In 2019, VND mobilization reached 7,194 billion VND (accounting for 86.85% of total capital mobilization), an increase of 1,671 billion VND over the same period last year. In 2020, it reached 8,481 billion VND, an increase of 1,287 billion VND over 2019.
2.1.4.3. Credit activities
Outstanding customer loans by economic type
Table 2.3: Category structure
Content by economic sector 2018-2020
Unit: billion VND
Customer type
2018 | 2019 | 2020 | Increase/ Decrease | |||||
Outstanding debt | Ratio weight (%) | Outstanding debt | Ratio weight (%) | Outstanding debt | Ratio weight (%) | 2019/ 2018 | 2020/ 2019 | |
Group, corporation | 2.019 | 31.49 | 1,797 | 27.66 | 1,776 | 21.80 | -222 | -21 |
Business customers | 2,751 | 42.91 | 2,967 | 45.68 | 4,323 | 53.08 | 216 | 1,356 |
Individual customers, households | 1,641 | 25.60 | 1,731 | 26.66 | 2,046 | 25.12 | 90 | 315 |
Total | 6.411 | 100 | 6,495 | 100 | 8,145 | 100 | 84 | 1,650 |
(Source: Branch business performance report 2018-2020)
Credit activities are still the main business activity that creates profit.
profit
belong to
bank. In fact, the branch always focuses on developing the best loan products and services for customers.
2018: Total outstanding loans at the end of 2018 reached 6,411 billion VND .
2019: Increased outstanding loans by 84 billion VND compared to 2018. The bank increased its lending to corporate customers, corporations and groups.
2020: Total outstanding loans at the end of 2020 reached VND 8,145 billion. Of which
Mainly increase outstanding loans to corporate customers.
Through the data table
above we see, porch
now in the customer 's balance sheet
small business
medicine
The subdivision accounts for the largest portion of the total outstanding balance of the branch .
For corporate clients , the absolute number
continuous loan balance
increase over
from 2018 to 2020. However, the ratio of outstanding loans to corporate customers fluctuated, in 2019 the ratio of outstanding loans to corporate customers increased by 6.46% compared to 2018. By the year
2020 hybrid
increased by 16.2% compared to 2019. For the corporate customer lending segment
porch
today the house is meeting
fierce competition for interest rates , preferential policies
other banks in the area .
For groups of customers that are corporations and general companies: currently
now on the ground
Hanoi City concentrates many customers in this area . Therefore ,
weight
and lending to this group is also easier than in other areas.
The entire balance of this customer 's loan portfolio is a collateralized loan .
one-stop home loan
number of large and long - term projects
as a project loan of a large company
VPbank Tran Hung Dao branch is only a member branch . The surplus fluctuation
The lending of this group of customers mainly depends on the policy mechanism .
VPbank with branches , ensuring reasonable distribution .
With VPbank's 2022 business strategy and plan , VPbank
Tran Hung Dao branch will gather
strengthen and promote activities
east loan
for corporate customers and individual customers , families , micro - enterprises
tissue and characteristics
know
Assign the plan to increase the surplus of corporate customers to
occupy market share, expand network , scale, upgrade branch network .
Outstanding loans by term of the branch: short-term loans account for a relatively high proportion.
Table 2.4: Branch debt situation
Unit: billion VND
Target
2018 | 2019 | 2020 | 2019/2018 | 2020/2019 | |||
Value | Proportion (%) | Value | Proportion (%) | ||||
By appointment | 6.411 | 6,495 | 8,145 | 84 | 1.31 | 1,650 | 25.4 |
Medium and long term | 4.134 | 4.020 | 5,349 | -114 | -2.76 | 1,329 | 33.06 |
Short term | 2,277 | 2,475 | 2,796 | 198 | 8.7 | 321 | 12.97 |
(Source: Branch Business Performance Report 2018-2020) Outstanding loans in 2020 increased sharply compared to the same period last year, mainly due to an increase in medium and long-term loans. Outstanding medium and long-term loans as of December 31, 2020 were VND 5,349 billion, with a growth rate of 33.06% in total outstanding loans and an increase of VND 1,650 billion compared to the same period last year.
with 2019.
Meanwhile, short-term loan balance fluctuated but at a relatively low level. Short-term loan balance as of December 31, 2020 was VND 2,796 billion (growth rate of 12.97% of total outstanding loans), an increase of VND 321 billion compared to 2019.
The outstanding debts at the branch are bad debts that have been incurred for a long time and most of the customers no longer exist, have no collateral or the assets have been processed but the principal has not been fully recovered. On the other hand, the debts are all related to the case so debt collection is very difficult.
2.1.4.4. Card services
Table 2.5: Number and sales of card types in 2018-2020
STT
Target | Unit | 2018 | 2019 | 2020 | |
1 | Number of cards issued | ||||
- Domestic debit card | Card | 2.255 | 3,489 | 4,258 | |
- International debit card | Card | 510 | 643 | 812 | |
- International credit card | Card | 216 | 415 | 639 | |
2 | Card usage turnover | ||||
- International debit card | billion | 59 | 95 | 131 | |
- International credit card | billion | 46 | 61 | 125 |
(Source: Card business performance report for the period 2018 - 2020)
The branch is a bank that always holds a high position in terms of card performance indicators in the system. In the past 3 years, the number of cards issued and card usage turnover of the branch has continuously increased. Domestic debit cards with many advantages and utilities, not only used for cash withdrawals at ATMs, transfers within the system, fast interbank money transfers 24/7, but can also be used to pay service bills such as electricity, water, top up and pay phone bills, pay for airline tickets, etc.
2.1.4.5 Some other business activities
VPBank is considered one of the most prestigious banks in Vietnam in the field of foreign exchange, international payment and trade finance. VPBank Tran Hung Dao branch has truly become a reliable address for businesses operating in import and export in the area and nationwide.
With advanced technology and science platform as well as high expertise and experience in foreign exchange transactions, VPBank Tran Hung Dao branch develops a full range of diverse and rich services to meet the requirements.
of customers. About payment services : Many flexible payment services
via
crazy
okay
and the internet with security mechanisms
successfully implemented by VPBank
contribute to increasing the number of customers coming to open a deposit account and making payments
food
porch
transaction now
Branches with an average growth rate of about 30%, bringing
big profit
2.2. Current status of policies and procedures for lending to corporate customers at VPBank Tran Hung Dao branch
2.2.1. Corporate customer lending policy
- Loan regulations for corporate customers
Principles of lending to business customers
VPbank's lending activities to customers are carried out according to the agreement between VPbank and the customer, in accordance with the provisions of the Law (including environmental protection law) and of VPbank.
Customers borrowing capital from VPbank must ensure that they use the loan for the right purpose and repay the principal and interest on time as agreed with VPbank .


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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