12.2.2. Urine
Urinalysis is necessary in multiple myeloma, in other diseases where M bands are seen in serum on electrophoresis, in idiopathic hypogammaglobulinemia, and in amyloidosis.
Normal immunoglobulin synthesis is accompanied by the production of excess polyclonal free light chains. These light chains are excreted in the urine and are detectable in trace amounts in all individuals. Patients with renal damage excrete large amounts of polyclonal free light chains in the urine.
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Car body electrical practice - 8
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If the voltage is out of specification, replace the wire or connector.
If the voltage is within specification, install the front fog light relay and follow step 5.
Step 5 Check the front fog light switch
- Remove the D4 connector of the fog light switch
- Use a multimeter to measure the resistance of the front fog light switch.
Measurement location
Condition
Standard
D4-3 (BFG) -D4-4 (LFG)
Light switchFront Fog OFF
>10kΩ
D4-3 (BFG) -D4-4 (LFG)
Front fog light switchON
<1 Ω
- Standard resistor
D4 connector is located on the combination switch assembly.
If the resistance is out of specification, replace the combination switch (the fog light switch is located in the combination switch).
If the resistance is within specification, follow step 6.
Step 6 Check wiring and connectors (front fog light relay-light selector switch)
- Disconnect connector D4 of the combination switch assembly
- Use a voltmeter to measure the voltage value of jack D4 on the wire side.
Measurement location
Control modecontrol
Standard
D4-3 (BFG) - (-) AQ
TAIL
11 to 14 V
D4 connector for the wiring of the combination switch assembly
If the voltage does not meet the standard, replace the wire or connector.
If the voltage is within standard, there may have been an error in the previous measurements.
Step 7 Check the front fog lights
- Remove the front fog light electrical connector.
- Supply battery voltage to the fog lamp terminals
Jack 8, B9 of front fog lamp on the electrical side
blind first.
Power supply location
Terms and Conditions
Battery positive terminal - Terminal 2Battery negative terminal - Terminal 1
Fog lightsbefore morning
- If the light does not come on, replace the bulb.
If the light is on, re-plug the jack and continue to step 8.
Step 8 Check wiring and connectors (relay and front fog lights)
- Disconnect the B8 and B9 connectors of the front fog lights.
- Use a voltmeter to measure voltage at the following locations:
Measurement location
Switch location
Terms and Conditions
B8-2 - (-) AQ
Electric lock ON TAIL size switchFog switch ON
11 to 14 V
B9-2 - (-) AQ
Electric lock ONTAIL size switch Fog switch ON
11 to 14 V
B8 and B9 connectors on the front fog lamp wiring side
Voltage is not up to standard, repair or replace the jack. If up to standard, there may have been an error in the measurement process.
2.2.4. Procedure for removing, installing and adjusting fog lights 1. Procedure for removing
- Remove the front inner ear pads
Use a screwdriver to remove the 3 screws and remove the front part of the front inner ear liner
-Remove the fog light assembly
+ Disconnect the connector.
+ Use a screwdriver to remove 3 screws to remove the fog light cover
2. Installation sequence
-Rotate the fog lamp bulb in the direction indicated by the arrow as shown in the figure and remove the fog lamp from the fog lamp assembly.
-Rotate the fog light bulb in the direction indicated by the arrow as shown in the figure and install the light into the fog light assembly.
- Use a screwdriver to install the fog light cover
-Install the electrical connector
Attention: Be careful not to damage the plastic thread on the lamp assembly.
- Install the front inner ear pads
Use a screwdriver to install the front inner bumper with 3 screws.
3. Prepare the vehicle to adjust the fog light convergence. Prepare the vehicle:
- Make sure there is no damage or deformation to the vehicle body around the fog lights.
- Add fuel to the fuel tank
- Add oil to standard level.
- Add engine coolant to standard level.
- Inflate the tire to standard pressure.
- Place spare tire, tools and jack in original design position
- Do not leave any load in the luggage compartment.
- Let a person weighing about 75 kg sit in the driver's seat.
4. Prepare to check the fog light convergence
a/ Prepare the vehicle status as follows:
- Place the car in a dark enough place to see the lines. The lines are the dividing line, below which the light from the fog lights can be seen but above which it cannot.
- Place the car perpendicular to the wall.
- Keep a distance of 7.62 m between the center of the fog lamp and the wall.
- Park the car on level ground.
- Press the car down a few times to stabilize the suspension.
Note: A distance of approximately 7.62 m is required between the vehicle (fog lamp center) and the wall to adjust the convergence correctly. If the distance of 7.62 m cannot be achieved, set the correct distance of 3 m to check and adjust the fog lamp convergence. (Since the target area varies with the distance, please follow the instructions as shown in the figure.)
b/ Prepare a piece of thick white paper about 2 m high and 4 m wide to use as a screen.
c/ Draw a vertical line through the center of the screen (line V).
d/ Set the screen as shown in the picture. Note:
- Keep the screen perpendicular to the ground.
- Align the V line on the screen with the center of the vehicle.
e/Draw the reference lines (H, V LH and V RH lines) on the screen as shown in the figure.HINT:
Mark the center of the fog lamp on the screen. If the center mark cannot be seen on the fog lamp, use the center of the fog lamp or the manufacturer's name mark on the fog lamp as the center mark.
H line (fog light height):
Draw a line across the screen so that it passes through the center mark. Line H should be at the same height as the center mark of the fog light bulb.
Line V LH, V RH (center mark position of left fog lamp LH and right fog lamp RH):
Draw two lines so that they intersect line H at the center marks.
5. Check the fog light convergence
a/ Cover the fog lamp or remove the connector of the other side fog lamp to prevent light from the unchecked fog lamp from affecting the fog lamp convergence test.
b/ Start the engine.
c/ Turn on the fog lights and make sure that the dividing line is outside the standard area as shown in the drawing.
6. Adjust the fog light convergence
Use a screwdriver to adjust the fog light to the standard area by turning the toe adjustment screw.
Note: If the screw is adjusted too far, loosen it and then tighten it again, so that the last rotation of the light adjustment screw is clockwise.
3. Self-study questions
1. Describe the operating principle of the lighting system with automatic headlight function
2. Describe the operating principle of the lighting system with the function of rotating headlights when turning
3. Draw diagram and connect lighting system on Hyundai Porter car
4. Draw diagram and connect lighting system on Honda Accord 1992
5. Draw the lighting circuit on a 1993 Toyota Lexus
LESSON 3 MAINTENANCE AND REPAIR OF SIGNAL SYSTEM
I. IMPLEMENTATION GOAL
After completing this lesson, students will be able to:
- Distinguish between types of signals on cars
- Correctly describe common symptoms and suspected areas causing damage.
- Connecting signal circuits ensures technical requirements
- Disassemble, install, check, maintain and repair the signal system to ensure technical requirements.
- Ensure safety in work and industrial hygiene
II. LESSON CONTENT
1. General description
The signal system equipped on cars aims to create signals to notify other vehicles participating in traffic about the vehicle's operating status such as: stopping, parking, braking, reversing, turning...
Signals are used either by light such as headlamps, brake lights, turn signals….. or by sound such as horns, reverse music….
Just like the lighting system. A signal system circuit usually consists of: battery, fuse, wire, relay, electrical load and control switch. Only some switches of the signal system are on the combination switch. The switches of other signals are usually located in different locations such as in the gearbox or brake pedal……
2. Maintenance and repair
2.1. Turn signals and hazard lights
The installation location of the turn signal is shown in Figure 3.1. The turn signal control switch is located in the combination switch under the steering wheel. Turning this switch to the right or left will make the turn signal turn right or left.
The hazard light switch is used when the vehicle has a problem while participating in traffic. When the hazard light switch is turned on, all the turn signals on the vehicle will light up at a certain frequency. The hazard light switch is usually placed separately from the turn signal switch (some old cars integrate the hazard and turn signal switches on the same combination switch cluster).
Figure 3.1 Turn signal switch Figure 3.2 Hazard switch
The part that generates the flashing frequency for the lights is called a turn signal relay. The turn signal relay usually has 3 terminals: B (positive power supply); E (negative power supply); L (providing the turn signal switch to distribute to the
lamp)
2.1.1. Circuit diagram
To generate the frequency for the turn signal, a turn signal relay is used in the turn signal circuit. The current from the turn signal relay will be sent to the turn signal switch assembly to distribute the current to the turn signal lights for the driver's purpose.
Figure 3.3. Schematic diagram of a turn signal circuit without a hazard switch
1. Battery; 2. Electric lock; 3. Turn signal relay; 4. Turn signal switch; 5. Turn signal lamp; 6. Turn signal lamp; 7. Hazard switch
Figure 3.4 Schematic diagram of turn signal circuit with hazard switch
1. Battery; 2. Combination switch cluster; 3. Turn signal;
4. Turn signal light; 5. Turn signal relay
Today's cars no longer use three-pin turn signal relays (B, L, E) but use eight-pin turn signal relays (figure 3.5) (pin number 8 is used for hazard lights).
For this type, the current supplying the turn signal lights is supplied directly from the turn signal relay to the lights.
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Objective Test Questions Used in Teaching the Lesson "Equation of a Straight Line" -
If You Are Pregnant, Do You Think You Need to Get a Vgb Test? (Check Only One) -
Research on Building a Test Project for Iá Knvđcb CO for Children 3-6 Years Old at Kindergartens in Ho Chi Minh City Area -
Mobile Phone Usage in Hanoi Inner City Area
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- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in people's daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone company's network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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The free monoclonal light chain (i.e. Bence Jones protein) was named after the first person to describe its unique thermophysical property of precipitating when the solution was heated to 56 o C, but dissolving at higher temperatures. However, this classical method of detection only detected about 40% of the free light chains in urine. Both methods
Neither the routine method of total urine protein nor the Clinistix test can detect free light chains. Currently, routine testing for suspected Bence Jones proteinuria involves three steps: (1) urine concentration; (2) cellulose acetate electrophoresis to look for the presence of the M band; and (3) immunofixation or immunoelectrophoresis to confirm that the M band is composed of monoclonal kappa light chains or monoclonal lambda light chains. Total excretion of paraprotein by the damaged kidney can give a false-positive result, so we must look for the nature of the free light chain of the M band to confirm the result.
12.2.3. Cerebrospinal fluid
CSF electrophoresis is a useful test for the diagnosis of multiple sclerosis and other demyelinating diseases. As in serum, CSF immunoglobulins are located in the gamma region. In contrast to serum, IgG usually forms oligoclonal bands; that is, a few discrete bands rather than a diffuse mass. Oligoclonal bands cannot be detected by routine electrophoresis of unconcentrated CSF, so CSF must be concentrated (80-fold) to make the bands visible. The sensitivity of the method can be increased by special stains such as enzyme-labeled antisera or silver-enhanced solutions. However, the most sensitive and reliable method is electrophoresis of undiluted CSF on an acrylamide gel. This gel separates proteins according to molecular weight.
12.3. Antibodies to exogenous antigens
In infections, the immune response to microorganisms is protective, allowing the body to recover from infection, and immunity also helps the body fight against reinfection with that microorganism. However, in addition to these beneficial effects, some microbial antigens cross-react with human antigens, so antibodies to these antigens can react with self-antigens and cause autoimmune diseases. Hypersensitivity responses to exogenous antigens can also cause tissue damage.
12.3.1. Antibacterial antibodies
For many years, detection of antibodies to microorganisms has been used to diagnose infections caused by that microorganism. The presence of circulating antibodies simply indicates that the body has previously encountered the antigen. To diagnose an acute infection, we must see an increase in antibody titer in two blood samples taken two weeks apart. If immediate results are needed, the presence of high titers of specific IgM antibodies indicates a primary response to the microorganism.
Detection of anti-bacterial antibodies is also essential in the investigation of immunodeficiencies. A good guide to susceptibility to infection is the serum total immunoglobulin level. Antibodies to enteric flora such as E. coli can be measured at high titers (<1/32) in most normal individuals but not in those with primary immunodeficiencies. If the patient has been vaccinated, detection of antibodies to tetanus toxoid, diphtheria toxoid, and polio virus is also useful. Detection of antibodies to streptococcal antigens is important in the investigation of patients with post-streptococcal immune disease.
12.3.2 Antibodies against non-reactive antigens
Some antibodies to nonreactive antigens can cause immune damage (hypersensitivity). The type of test used in this case depends on whether the mechanism of damage is type I IgE-mediated, type III IgM-mediated, or type III IgG-mediated.
In extrinsic asthma or allergic rhinitis, the skin test is useful because: (1) it shows that the reaction is an IgE-mediated type I reaction; and (2) it detects the antigen involved. Laboratory tests are often useful in patients with contraindications to skin testing, since many patients are positive on both skin and laboratory tests. The prick test is a type of test in which the substance to be tested is introduced into the skin by means of a needle that penetrates a drop of the substance on the surface of the skin and pricks the skin (Figure 12.8); it is easy to perform. The intradermal test is painful.
more. One thing to keep in mind when doing these and other tests is that the substance tested must be pure and active, then the test will give good results. This has caused a lot of trouble for the skin prick test in the past, although there are now many relatively pure preparations available for bee venom, pollen, dust mites, animal hairs and some food antigens such as eggs, fish, and nuts. However, the clinical interpretation of the results must be considered in comparison with the symptoms. A patient with atopy often has a positive skin prick test for many antigens, although only one antigen may cause clinical symptoms.
Provocation testing, which involves stimulating the nasal or bronchial mucosa with antigens, is a common test. However, this test is quite dangerous and should be performed in a hospital by experienced physicians. Skin prick testing, although safer, is not completely anaphylactic; therefore, it should also be performed under medical supervision.
In developed countries, the determination of total IgE in patients suspected of parasitic infection has been shown to be beneficial . The determination of total IgE also helps to distinguish the disease mechanism with or without the role of IgE. IgE determination is often performed by radioimmunoassay because the normal amount of IgE in serum is extremely low (120-480 ng/ml). The amount of IgE is usually measured in IU (International Units, 1 IU = 2.4 ng IgE). The most commonly used measurement technique for IgE is the “paper radioimmunosorbent technique” (PRIST). This test, although somewhat expensive, is a sensitive, accurate and precise test.

Figure 12.8. Skin tests. (a) Pinch test; (b) Endodermal test.
The radioallergosorbent technique (RAST) (Figure 12.9) allows us to quantify specific IgE antibodies.
antigen labeling. In these techniques, antigens are attached to small paper discs or to insoluble particles; then the test serum is added and only the IgE antibodies that react with the antigen are retained after washing. This specific IgE antibody is detected by a radioactively labeled secondary antibody. The results of the RAST test are completely consistent with those of the skin test but are expensive and are rarely used when skin testing is contraindicated or not useful. Patients suitable for this test include infants with severe dermatitis, infants taking drugs that alter skin reactions such as antihistamines, people who are likely to have a severe reaction to skin testing, and some patients with food allergies.
The precipitating antibodies to specific antigens are usually IgM or IgG. These antibodies are often tested for in the diagnosis of exogenous allergic alveolitis. The precipitation technique is performed by the Ouchterlony method; this is a less sensitive method but much cheaper than the radioimmunoassay technique. Extracts of suspected antigens are placed in the outer wells (Figure 12.10) and the patient's serum is placed in the middle well. After several days, a precipitate is observed. Currently, some commonly used antigens are sold on the market, but there are no standardized products . When a substance is suspected to be the culprit causing the patient's pulmonary symptoms, we can use that substance as an antigen to test by precipitation testing with the patient's serum.

Figure 12.9. Principle of allergen-specific IgE antibody measurement

Figure 12.10. Detection of precipitating antibodies in exogenous allergic alveolitis.
Patients with precipitating antibodies against avian albumin demonstrate avian pneumonia.
12.4. Detection of autoantibodies
12.4.1. In serum
In routine laboratories, four methods are commonly used to detect circulating autoantibodies: immunofluorescence, hemagglutination, radioimmunoassay (or enzyme immunoassay), and countercurrent electrophoresis. Each has its own advantages and disadvantages. Immunofluorescence is the least sensitive of these techniques, and results depend on the subjective ability of the reader. Hemagglutination is more sensitive but is time-consuming. Radioimmunoassay (RIA) requires expensive biological materials; gamma or beta detectors and waste disposal equipment are also costly. Enzyme-linked immunosorbent assay (ELISA) avoids the problem of radiation exposure but requires very specialized equipment. Countercurrent immunophoresis is cheap and easy to perform but is relatively insensitive.
12.4.1.1. Indirect immunofluorescence
This is a commonly used technique for the detection of various autoantibodies in serum. Animal tissue is often used as a substrate if the antigen is present in both human and animal tissues. For autoantibodies that are limited to human tissue or even to a single human cell line, animal tissue cannot be used. The tissue material used for this test is frozen immediately after being removed from the animal body and when used, it is frozen and cut at -20 0 C.
The patient's serum is incubated with the substrate (tissue) for 30 minutes. The antibodies that are not bound to the tissue are then washed away before secondary antibody, which is labeled (usually fluorescent), is added. The labeled antibody binds to the immunoglobulin in the patient's serum that has bound to the antigen on the substrate. The sites of antibody fixation are visible under a fluorescence microscope (Figure 12.11).
Each autoantibody is identified by a unique fluorescence pattern on a specific substrate. Once a serum is positive, it is titrated to see how strong the antibody is. The quantification is expressed as a titer ratio (e.g. 1/4, 1/8, 1/32, etc.) or in IU (international units). Most laboratories use IgG-specific secondary antibodies, which only detect IgG autoantibodies (i.e., clinically significant antibodies); IgM autoantibodies are not as important. However, antinuclear antibodies are an exception. The fluorescence pattern of antinuclear antibodies is useful for clinical research, but is not diagnostic. Currently, “screening” tests for autoantibodies are discouraged. Only tests that are clinically useful are requested.

Figure 12.11. Indirect immunofluorescence
The interpretation of the results of the indirect immunofluorescence test depends on the class of antibodies, their titers, and the age and sex of the patient. Older people, especially women, often produce autoantibodies without any clinical symptoms of autoimmune disease. Conversely, high titers of autoantibodies in young people indicate that a latent disease will appear later.
12.4.1.2. Hemagglutination
Red blood cells are used as indicators because they can “clump” or agglutinate when antibodies cross-react with antigens on their surface. The antigens may be the red blood cell’s own antigens (such as ABO antigens or other blood groups) or other purified antigens that have been attached to the surface of the red blood cells. Whether or not a hemagglutination tests are used depends on the availability of purified antigens. The binding method is generally not very simple except in the case of the rheumatoid factor test.
Rheumatoid factor (an IgM antibody that reacts with IgG as an antigen) reacts more strongly with IgG than with native human IgG. IgG is therefore agglutinated by reacting with a known antigen (sheep red blood cells) or by heating. Most laboratories use latex beads in the routine test for rheumatoid factor: human IgG is heat-agglutinated and attached to latex beads, which agglutinate when exposed to rheumatoid factor. This is a rapid and inexpensive test that can be used as a screening test for rheumatoid factor, but its drawback is that it often gives false-positive results. Positive serum is then repeated with the Waaler-Rose test. In this test, rabbit IgG (which has antigenic determinants in common with human IgG) is used to attach to red blood cells.
sheep. A subagglutinating dose of this antibody is incubated with sheep red blood cells and these “sensitized” indicator red blood cells are used to detect rheumatoid factor, which agglutinates sensitized sheep red blood cells but not native red blood cells. Unsensitized red blood cells are used to detect natural antibodies to sheep red blood cells. The result of the Waaler-Rose reaction is expressed as IU/ml or as a titer ratio. Although it is called rheumatoid factor, it is not diagnostic of rheumatoid arthritis but is useful in monitoring the prognosis of the disease.
12.4.1.3. Radioimmunoassay (RIA) and enzyme-linked immunosorbent assay (ELISA)
These are very sensitive methods for detecting autoantibodies at low concentrations. Many techniques have been used, each with its own drawbacks. Enzymes can also be used as tracers instead of radioisotopes in RIA, and the technique is then called enzyme immunoassay (ELISA). This technique appears to be more sensitive than RIA.
Once we suspect a patient has SLE, we need to look for antibodies to double-stranded DNA. This can be detected in a number of ways; the most common are 14C -DNA, 125I -DNA, or DNA previously labeled with 14C -thymidine in the culture medium for bacterial consumption. This method is so sensitive that it can detect very low levels of DNA binding in patients other than SLE. A less sensitive test can be performed with 125I -DNA, but a positive result usually indicates SLE or active chronic hepatitis. Double-stranded DNA gradually dissociates into single-stranded DNA, so it is important to observe the binding values of each batch to see how much antigen is dissociated. Another test used is immunofluorescence on Crithidia luciliae parasites to detect antibodies to double-stranded DNA; This technique has a very high specificity, but is relatively insensitive because not all SLE sera react in this test. Recently, the World Health Organization published an international standard for antibodies to double-stranded DNA.
A substance derived from snake venom called α -bungarotoxin has been shown to bind strongly to the acetylcholine receptor in extracts of human skeletal muscle. This substance has been used to test for antibodies to the acetylcholine receptor (AChR). Purified α-bungarotoxin is labeled with radioactive iodine and combined with extracts of human muscle. The AChR antibodies react with this substance and can be precipitated with antibodies.





![Mobile Phone Usage in Hanoi Inner City Area
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- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in peoples daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone companys network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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