4.2. Regression results analysis
After testing the quantitative hypotheses, it shows that there is heteroscedasticity and autocorrelation because the p-value is both 0.0000 < α = 0.05. In addition, there are endogeneity and multicollinearity phenomena. Therefore, the GMM panel data linear regression method is an effective solution to estimate regression in the model.
Table 4.9: Regression results of bank profitability model from interest rate and other profit determinants
NIM | PROFIT | ROA | ROE | |
SIZE | 1.151263** | 1.444957*** | 0.1146191 | 2.552261** |
CAP | 0.5510697*** | 0.2339403** | 0.0123085 | 0.7341606 |
LOANTA | 7.86231*** | 6.71707*** | 0.2079012 | 15.4409 |
NITA | 47.19349 | 97.19079*** | 30.11619** | 685.7593*** |
GDP | 51.15637 | -101.9064* | 14.68915* | -109.7745 |
IRS | 99.70543* | -102.0581* | 0.5948811 | 19.32669 |
IRS2 | -641.7228** | 650.4078** | 49.4701 4 | 109,996 |
IRL | -3.724802 | 650.4078 | 0.0316518 | -51.65197 |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Completing the personal credit rating model at Saigon Commercial Joint Stock Bank - 12 -
Correlation Coefficient Results and Significance Level of Correlation Coefficient Test for Joint Stock Commercial Bank Group -
Measuring Commercial Bank Profitability -
Building a Model of Indicators Affecting the Business Efficiency of the Military Commercial Joint Stock Bank.

(Source: Synthesized from Stata Software)
(*, **, *** represent significance levels of 10%, 5% and 1% respectively)
Table 4.10: Regression results of bank risk model from interest rates and other determinants
PCL | |
SIZE | -0.0037302 |
CAP | -0.0002795 |
LOANTA | -0.0794638 |
NITA | 0.3030282 |
GDP | -0.2781891 |
IRS
1.099274* | |
IRS2 | -5.346907* |
IRL | -.3730253 |
(Source: Synthesized from Stata Software)
(*, **, *** represent significance levels of 10%, 5% and 1% respectively)
4.2.1. Analysis of model results
The author found empirical evidence in Vietnam during the research period indicating a positive relationship between internal and macro factors affecting net profit of credit activities (NIM) such as SIZE, CAP, LOANTA, IRS. When these factors increase, net profit increases, but IRS 2 has an opposite effect. While the factors have not found empirical evidence affecting
NIM is NITA, GDP, IRL.
Overall bank profit (PROFIT), the experiment in Vietnam shows that the factors with positive impact are SIZE, CAP, LOANTA, NITA, ISR 2 , the factors with negative impact are GDP, IRS, but IRL has not found any relationship.
Return on assets (ROA), experiments in Vietnam show that the factors that have the same influence are NITA, GDP, the factors that have not found a relationship are SIZE, CAP, LOANTA, IRS, IRS 2 , IRL.
Return on equity (ROE), the experiment in Vietnam shows that the factors that have the same impact direction are SIZE, NITA, the factors that have not found significance are CAP, LOANTA, GDP, IRS, IRS 2 , IRL.
According to table 4.9, the relationship between interest rates and bank profits is measured through the factors of net profit margin of credit activities (NIM), profit margin of
bank's overall profit (PROFIT), asset utilization efficiency (ROA), capital utilization efficiency (ROE).
Experimental results in Vietnam show that the positive relationship between bank interest rates and net profit of credit activities (NIM) increases. This relationship increases in the same direction when interest rates increase, net profit of credit activities increases. Then, when interest rates increase too much, the direction changes, the interest rate increases, causing the profit of credit activities to decrease (because IRS 2 has a negative sign), as shown in the graph
The inverted U-shape is statistically significant. This result is consistent with the view of the original paper by Jacob A. Bikker and Tobias M. Vervliet in 2017, studying the US region.
The results of PROFIT in short-term interest rate have negative impact on overall bank profitability. For ROA and ROE, the author found empirical evidence in Vietnam in the research area has not found evidence between short-term interest rate affecting ROA and ROE.
When considering the return on assets and return on equity (ROA & ROE), the results found evidence that is different from the empirical results of the original paper with no impact. While the profit from commercial activities (NIM) has statistical significance similar to the original paper, it has a positive impact. Therefore, this result leads to the fact that non-interest income in Vietnam, that is, the remaining profit in ROA and ROE, has not found evidence of statistical significance.
Table 4.10 presents the relationship between interest rates and banks' risk tolerance measured through the credit risk provisioning factor on total outstanding debt (PCL).
Empirical results in Vietnam show that the positive relationship between bank interest rates affects the provision for credit risk on total outstanding debt (PCL), this relationship increases and then reverses (IRS 2 has a negative sign) in a U-shape.
statistically significant. This result is consistent with the view of the original paper by Jacob A. Bikker and Tobias M. Vervliet in 2017, studying the US region.
4.2.2. Discussion of research results
- The relationship between short-term interest rates and net credit profitability is statistically significant at the 10% level, but when interest rates increase too much, the direction changes. This result is consistent with the views of Jacob A. Bikker and Tobias M. Vervliet in 2017, studying in the United States.
The author explains that the increase in IRS causes the increase in NIM because the increase in market interest rates causes the increase in lending rates which will increase interest income because the bank operates to earn profit based on the traditional banking activity of lending. Short-term interest rates have a significant positive effect on net interest margin.
This finding is consistent with the related literature of Alessandri and Nelson (2015). The study of bank profitability with economic activity during deep recessions finds that there is an impact. The paper also finds that long-term interest rates in previous years are important determinants of bank profitability during periods of high economic growth.
According to Borio, C., Gambacorta, L., & Hofmann, B. (2015). “The paper finds a positive relationship between short-term interest rates and the slope of the yield curve, on the one hand, and on bank profitability, on the other. This suggests a positive impact of interest rate structure on earnings and a negative impact on risk provisions”.
According to Genay and Podjasek (2014). One of the core activities of traditional banks is maturity transformation, where a bank borrows funds for short periods and makes long-term loans and investments. Typically banks benefit from steep yield curves, due to the large spread
between short- and long-term interest rates. When the yield curve slopes upward, banks’ net interest margins (NIMs) increase. Conversely, when the yield curve flattens, banks’ NIMs decrease. In addition, low short-term interest rates can compress NIMs if banks’ assets and liabilities roll over or roll back at different times. All else being equal, any change in banks’ net interest income will pass through to their bottom line. That said, if interest rate changes also significantly alter other sources of income or if banks hedge their interest rate risk or change their operations in other ways, then interest rate changes can have a more or less negative impact on banks’ overall profitability. From these results, it can be concluded that a persistently low interest rate environment leads to a reduction in net interest margins, which are the main source of bank profits, as banks struggle to generate profits from their traditional lending and financing.
Vietnam from 2005 - 2010, the net interest margin (NIM) and short-term market interest rates tended to fluctuate in opposite directions. However, from 2010 to now, short-term interest rates have a positive relationship with the net interest margin (NIM) and are on a downward trend. Currently, to ensure the capital safety ratio requirements of credit institutions as prescribed by the State Bank. This is the reason why commercial banks are trying to develop medium- and long-term capital mobilization activities. This causes interest rates in the mobilization and lending market to increase slightly due to competition to attract deposits among banks, along with changes in the capital use ratio regulations of the State Bank. In addition, the lending capacity of some banks is also progressing well with lending interest rates also increasing because they increase according to the mobilization interest rate to have interest to pay expenses as well as set up risk provisions. Thus, this policy will significantly affect the income of banks in the coming period.
- The result of short-term interest rate affecting profit has an opposite effect on the overall profit of the bank at the significance level of 10%. Initially when interest rate is low, when interest rate increases, the overall profit decreases but at the stage of interest rate increase, the overall profit decreases.
When interest rates reach a threshold level, overall profits increase (due to positive IRS 2 ), the graph is U-shaped. Overall profits are not harmed by low interest rates.
This result is somewhat surprising but is consistent with the suggestion of Genay and Podjasek (2014). Apparently, banks can compensate for the reduction in NIM in a way that does not weaken their overall profitability, banks have done this by taking on more risk and thus increasing their non-interest income, which will be discussed in the next section. Genay and Podjasek (2014) suggest that banks maintain their overall profitability through higher fee income or through deregulation. The latter effect will also be addressed in the next section. Furthermore, the net impact on profitability can be positive when a low interest rate environment leads to better economic outcomes through lower unemployment, higher house prices and faster GDP growth. The effect of bank size is found to be positive. The very strong positive effect of capitalization is mainly due to the definition of variable profitability including capital and reserves, further evidence is provided that better capitalized banks make higher profits.
However, the significant negative effect results from the fact that, in accounting terms, bank provisions are deducted directly from profits (see Bikker & Hu, 2002). Again, the negative effect of real GDP growth on bank profits is consistent with Bolt et al.’s (2012) finding that bank profits across the business cycle are stronger for deeper recessions than for mild ones. They find evidence that each percentage point contraction in real GDP during severe recessions leads to a 0.24% decline in bank returns on assets. Diversification, lending and capital ratios are also found to be positively related.
From 2014 to 2016, interest rates on the interbank market decreased sharply, showing that banks had excess liquidity because from February to June 2018, the State Bank continuously bought 10 billion USD, bringing a large amount of money to the market.
However, interest rates in the deposit market increased slightly due to competition to attract deposits among banks, pressure from exchange rate changes and other investment channels, along with changes in regulations on capital use ratios of the State Bank. Meanwhile, lending interest rates are unlikely to increase but must decrease to attract customers, causing banks' profits to narrow due to the difference between deposit and lending interest rates.
When the average interest rate gap in the market is higher, the profitability decreases. To explain this result, to explain this case as follows: when the interest rate gap increases, banks often prioritize focusing capital on lending more than investing in liquid securities. And the increase in lending to seek profits in the short term will cause banks to face very high credit risks. At that time, although lending more in the situation of large lending-mobilization interest rate gap, the quality of new loans is not high, leading to a decrease in profitability.
In 2017, the US economy experienced interest rate fluctuations due to the FED's move to increase the basic interest rate. This situation caused the general interest rate to increase, affecting not only the world economy but also the Vietnamese economy. In addition, the agreement of oil exporting countries on cutting production from January 2017 could also push oil prices up again. Although this is beneficial for the budget balance, the increase in crude oil and energy prices could create pressure on domestic inflation. Although this is only a forecast, experts recommend that the Government and administrators pay attention and be cautious in issuing policies.
- The results of this study have not found empirical evidence between interest rates affecting return on total assets (ROA) and return on total equity (ROE). This result is not the same as the original paper Jacob A. Bikker and Tobias
M. Vervliet 2017, research in the US region. While the relationship between short-term interest rates positively affects the net profit of credit activities
(NIM) in the same direction as the original paper of the author. The residual profit in ROA and ROE, which is the profit outside of interest, is the reason why this relationship is not meaningful, affecting the relationship between short-term interest rates and ROA and ROE.
The reality from 2010-2017, in Vietnam compared to the United States, the problem with non-interest income is that it does not participate in investment activities as much as foreign banks. Due to the specific and unique nature of Vietnamese banks, they have not been able to deploy non-interest services. Vietnamese banks only focus on credit activities, which are closely related to traditional banking activities, and do not participate in investment activities much, so non-interest activities are few, so net interest income is the main income of banks.
However, by 2018, the proportion of income has changed, although income from credit activities is still the main source of income, but the proportion has decreased. To compensate for that shortfall, banks have sought many ways to increase the proportion of non-interest income, mainly from card services, e-banking service fees, insurance sales fees, international payments, and interest from investment securities.
In particular, joint stock commercial banks, which are under pressure to compete on credit with big players such as Vietcombank, BIDV, Vietinbank, etc., have made a change in increasing non-interest activities, typically: HDBank's net service profit increased by 172% compared to the same period of income, investment securities trading doubled, other income tripled. VIB made progress in other higher profit segments, which is increasing insurance revenue. Techcombank increased non-interest income from investment securities and income from divestment, insurance commissions were also boosted.
- The second column in Table 4.10 describes the attitude of banks towards credit risk. The empirical results in Vietnam show a positive relationship between bank interest rates and credit risk, this relationship increases and then reverses (IRS 2 has a negative sign) in an inverted U shape with a statistical significance of 10%. This result is consistent with

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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