legal documents in Vietnam. This is because legal documents are often issued after an incident has occurred, causing financial institutions to encounter numerous difficulties in the handling process. The system of legal documents needs to be improved in parallel with state policies to provide a synchronous whole that is suitable for the development requirements of the economy, avoiding the situation of finishing and then amending. Specifically, at present, it is necessary to complete the legal framework on payment services, encourage banks to expand transaction points, install POS systems, ATMs, etc. to promote modern transactions.
An obvious problem that the domestic legal system has not been able to solve is that the documents are always issued after the technology has been formed. Therefore, legal documents do not play a leading role in guiding the market, but mainly aim to solve the consequences. The requirement is to have a long-term, comprehensive vision to lead the technology, even guide the development of technology.
The limitation in inter-bank payment transactions is the scope and payment period, so the State Bank needs to conduct research on re-establishing the scope and payment period of the system. Improve the capacity of staff and workers as well as modernize the inter-bank payment system, expand operations and payment services.
Implementing safety measures in payment helps enhance reputation and increase customer trust in the bank payment network. Synchronously develop the network in both urban and rural areas.
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4.3.3 Recommendations for Banking Association
Supporting commercial banks to bring their proposals and proposals to the State Bank and the authorities is therefore an extremely important form of support.
The Banking Association acts as a bridge between commercial banks and the State Bank, and is a common voice. The Banking Association helps resolve difficulties and problems of commercial banks in the process of accessing and using legal regulations. In addition, the association helps guide implementation as well as support training for commercial banks.
Commercial Banks. The Banking Association also conducts research on the banking industry in general and individual banking activities in particular, from which it proposes solutions and provides strategic advice to commercial banks. Therefore, in order for the association to truly play its role, it is necessary to pay attention to:
- Connecting commercial banks with each other to find common problems that need to be solved in order to promptly and quickly make recommendations from banks in the industry.
- Actively organize training courses and provide guidance for credit institutions to comply with legal documents in order to promote their bridging role.
- Actively research and study problems and propose solutions for commercial banks to solve their difficulties.
- Expand cooperation between Vietnam Banking Association and Banking Associations in many developed countries around the world to learn from experience and create conditions for mutual support.
CONCLUDE
Non-credit services are a business segment that accounts for an increasingly high proportion on the balance sheet as well as on the income statement of commercial banks. In the context of strong competition, research and development of the quality as well as the quantity of non-credit services becomes more important in order to provide appropriate directions for the development of this sector.
With the research on the development of non-credit activities at 9 selected commercial banks, the thesis has achieved the following results:
Firstly: The author has systematized more specifically and completely the most basic theoretical issues about non-credit banking services such as: Concepts, characteristics, evaluation criteria (including both qualitative and quantitative), some typical evaluation models in the world.
Second: Based on the theoretical basis of non-credit service development in joint stock commercial banks, the author analyzed and evaluated the development of non-credit services in the Vietnamese joint stock commercial banking system in general and in the 9 selected banks in particular. The author used a survey method with 2 groups: a general survey of 900 customers using services (including both individual and corporate customers) and an expert survey of 90 managers from the head/deputy head level at 9 banks to give the most accurate assessment of the current status of non-credit service development. The survey samples were all combined with direct interviews and question-and-answer instructions to obtain highly accurate answers. The assessment survey was conducted in the same period of time to avoid deviation in the answers. From assessments based on reports of banks as well as from in-depth surveys, the author has pointed out the achievements, limitations and causes.
Third: From the assessments of the potential for developing non-credit services at banks, the author has proposed a number of general solutions to promote strengths and limit weaknesses for the banking system and specific solutions for each type of non-credit banking services, recommendations for the Government, the State Bank, etc.
However, the Thesis itself still has some limitations such as:
- The survey data cannot cover the entire banking market but stops at 100 samples/1 bank with a total of 9 surveyed banks. The banks participating in the survey are all large banks, so the ability to draw general conclusions for the group of small commercial banks is quite difficult.
- The assessment survey only takes place during a certain period (specifically in 2015)
That opens up a new direction for the author's own subsequent research to have a more comprehensive view of the development of non-bank credit services and to propose highly applicable solutions.
LIST OF RESEARCH WORKS
- Nguyen Thi Thu Thuy (2012), Information security in electronic payment, Industry Magazine , October 2012 issue, page 18.
- Nguyen Thi Thu Thuy (2016), Online retail market in Vietnam - Trends and some recommendations , Proceedings of Vietnam retail market forecast to 2020, Institute of Trade Research, Page 156.
- Nguyen Thi Thu Thuy (2017), Current status and solutions for developing non-credit services at Vietnamese joint stock commercial banks , Industry Magazine, April + May 2017 issue, page 381.
- Nguyen Thi Thu Thuy (2017), Solutions to improve the efficiency of funding telecommunications enterprises of Vietnamese joint stock banks , Industry Magazine, June 2017 issue, page 403.
LIST OF REFERENCES
References in Vietnamese
1. Le Hong Tam (2004), Applying guarantee services in banking activities in Vietnam today. Doctoral thesis in economics, National Economics University, Hanoi.
2. Nguyen Thi Thuy (2012), Perfecting the management mechanism of payment activities through payment service providers in Vietnam. Doctoral thesis in economics, National Economics University, Hanoi.
3. Peter S.Rose (2010), Commercial Bank Management Textbook. Finance Publishing House, Hanoi.
4. Pham Anh Thuy (2013), Development of non-credit services at Vietnamese commercial banks . PhD thesis in economics, Banking University of Ho Chi Minh City.
5. Pham Minh Dien (2010), Development of non-credit services at the Bank for Agriculture and Rural Development of Vietnam. Doctoral thesis in economics, Banking Academy, Hanoi.
6. Pham Thi Thu Huong (2012), Development of electronic banking services in Vietnam . PhD thesis in economics, Foreign Trade University, Hanoi
7. Phan Thi C c (2008), Commercial banking business textbook. Statistical publishing house.
8. Phan Thi Linh (2015), Development of non-credit services of state-owned commercial banks. PhD thesis in economics, National Economics University, Hanoi.
9. Phan Thi Thu Ha (2007), Commercial Banking Textbook. National Economics University Publishing House, Hanoi.
10. Prime Minister (2006), Decision No. 261/2006/QD-TTg dated December 29, 2006 approving the project on Non-cash Payment for the period 2007-2010 and orientation to 2020, Hanoi.
11. Encyclopedia (2010), Vietnam Academy of Science and Technology.
12. Law on State Bank and Law on Credit Institutions (2010). Legal Publishing House, Hanoi.
13. VPSB (2014), Vietnam Banking Industry Report
14. Pham Thai Ha (2010), Vietnamese commercial banks international integration, opportunities and challenges, Journal of Auditing Science Research.
15. Tran Bac Ha (2016), Strengthening the financial capacity of state-owned commercial banks , Nhan Dan Newspaper.
16. Ngo Thi Lien Huong (2011), Service diversification at Vietnamese commercial banks, PhD thesis.
17. Nguyen Thi Hong Yen (2015), Developing Banking Services at Vietnam Joint Stock Commercial Bank for Investment and Development, PhD Thesis.
18. To Khanh Toan (2014), Development of retail banking services at Vietnam Joint Stock Commercial Bank for Industry and Trade , PhD thesis.
19. Hoang Tuan Linh (2009), Solutions for developing card services at state-owned commercial banks in Vietnam, PhD thesis.
20. Luu Thi Huong (2005), Corporate Finance Textbook. Statistical Publishing House - Hanoi.
21. State Bank of Vietnam - Center for Banking Science Training and Research (2006), Analysis of the financial activities of commercial banks in Vietnam, Hanoi.
22. State Bank of Vietnam (1997), Vietnam Bank - the process of construction and development. National Political Publishing House, Hanoi.
23. Ngo Quoc K (1995), Some basic legal issues on banking activities.
National Political Publishing House, Hanoi.
24. Ngo Thi Lien Huong (2010), Diversifying services at Vietnamese commercial banks. Doctoral thesis in economics, National Economics University, Hanoi.
25. Nguyen Minh Kieu (1993), Textbook of Money - Credit, Banking and International Payments, Education Publishing House, Hanoi.
26. Nguyen Thi Qui (2008), Modern Banking Services Textbook, Social Sciences Publishing House, Hanoi.
References in English
1. Ana Lozano - Vivas, Fotios Pasiouras (2010), The impact of non - interest traditional activities on the estimation of bank efficiency: International evidence. Journal of Banking & Finance, Volume 34, Issue 7, July 2010, Pages 1436-1449.
2. Bhadury, Subrato (2009), Non Interest Income - Growing Importance. SIES Journal of Management6.1 (Apr-Aug 2009): 37-46.
3. Tiago Oliveira, Miguel Faria, Manoj Abraham Thomas, Ales Popovic (2014) - Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM . International Journal of Information Management. Volume 34, Issue 5, October 2014, Pages 689-703.
4. Reynolds E.Byers, Phillip J.Lederer (2015), A Model of Traditional, Electronic, and Mixed Distribution Choices.
5. Chien-Chiang Lee, Shih-Jui Yang, Chi-Hung Chang (2014), Non-interest income, profitability, and risk in banking industry: A cross-country analysis. The North American Journal of Economics and Finance.
6 . Valeria Arina Balaceanu (2011), Promoting banking services and products
7. Cassy Glesson and Akua Soadwa (2008), Survey of retail bank services in New York .
8. Brunner, A.Decressin, J.Hardy, D.Kudela (2004), Germany's threepillar banking system: Cross-country perspectives in Europe
9. Ilias Santouridis, Maria Kyritsi (2014), Investigating the Determinants of Internet Banking Adoption in Greece . Procedia Economics and Finance.
10. Vander Westhuizen, Gert (2010) - The role of interest income and non-interest income on the relative efficiency of bank regions: The case of a large south African bank . Studia Universitatis Babes-Bolyai 55.2, 3-23.