Law on tourism real estate business in Vietnam

Step 23: Certificate of ownership of the project;

Step 24: Insurance, warranty, maintenance of construction works; Step 25: International quality inspection (if any).

SYNTHETIC

1 - Number of main steps: 25	6 - Decree: 72
2 - Number of years: 1.5 – 5	7 - Circular: 119
3 - Seal: 38-159	8 - Standard: 102
5 - Code, Law: 19	9 - Standard: 936

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APPENDIX 2

MANAGEMENT AND OPERATION PROCESS OF HOTELS AND RESORTS ACCORDING TO INTERNATIONAL STANDARDS

Step 1.

BRAND MANAGEMENT

Step 2.

STAFF

Step 3.

BUILD

Step 4.

SHOPPING

Step 5.

ACCEPTANCE

Step 6.

LICENSE

Step 7.

OPENING TRIAL RUN

Step 8 .

STAR RATING

Step 9 .

OPERATION AND

MAINTENANCE

Step 1:

Investor chooses international management brand:

• Sign a Letter of Intent (LOI) or Memorandum of Understanding (MOU);

• Determine star level and facility scale;

• Sign hotel management agreement (HMA) and technical service agreement (TSA).

Step 2:

The investor is recruiting key operating personnel:

• General Manager (GM): Usually starts 6-8 months before hotel opening;

• Department heads 1-3 months before opening.

• Work permit for foreign experts (Department of Labor, Invalids and Social Affairs). Step 3:

• The investor builds the project according to standards, scale, progress... as committed in Step 1;

• GM and technical representative of the Brand manage and supervise throughout the construction period to ensure the project meets standards.

Step 4:

• The Investor purchases equipment, tools, and instruments for operations (OS&E) according to the pre-opening plan and GM's proposal.

Step 5:

• GM and technical representative of the Brand Management conduct acceptance of qualified items for operation.

Step 6:

The investor requests a license to put the project into operation:

• Certificate of business location registration (Department of Planning and Investment);

• Decision approving EIA (Department of Natural Resources and Environment);

• Fire safety acceptance certificate (Provincial Police);

• Certificate of facility meeting security and order conditions (C06, Ministry of Public Security);

• Certificate of food safety qualified facility (Department of Health);

• Certificate of registration of foreign exchange agent (State Bank, provincial branch)

• Certificate of eligibility for prize-winning game business (Ministry of Finance);

• License to use radio frequencies and equipment (Radio Frequency Department

- Ministry of Information and Communications);

• Alcohol business license (District and provincial economic department);

• Cigarette business license (District and provincial economic department)

Step 7:

• GM and Hotel Management conduct fine cleaning, equipment installation and test operation to ensure hotel operations before grand opening;

• The investor organizes the hotel opening;

• Run communication programs (PR);

• Connect the hotel's room sales system to the global room sales system;

• Connect with domestic and international TAs and OTAs. Step 8:

• The General Department of Tourism (GDT) will evaluate and rate hotels/accommodation establishments according to Vietnamese standards after 6 months from the opening date;

• TCDL issues a Decision to grant stars and attach a sign. Step 9:

• GM and Hotel Management Board carry out Operation and Maintenance of the hotel according to the annual plan approved by the Investor.